Front of property

Reviews of Crowne Plaza Zhengzhou, an IHG Hotel

4.5 out of 5
Crowne Plaza Zhengzhou, an IHG Hotel
No.115a Jinshui Road, Zhengzhou, Henan

Reviews

8.6

Excellent

Rating 10 - Excellent. 15 out of 34 reviews" "
Rating 8 - Good. 12 out of 34 reviews" "
Rating 6 - Okay. 7 out of 34 reviews" "
Rating 4 - Poor. 0 out of 34 reviews" "
Rating 2 - Terrible. 0 out of 34 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Jim, Houston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is very clean. Breakfast is excellent. Bus stop is nearby. Room price is very reasonable.
Stayed 2 nights in Oct 2019
Response from Amy on Nov 3, 2019
Dear guests, thank you very much for sharing your pleasant stay with us. You can see that you are very comfortable and satisfied here. Your hotel room, location, breakfast recognition and praise have been received, thank you again for your choice. We hope to provide you with more surprises next time, and sincerely look forward to your visit again!

10/10 Excellent

Jimmy, Houston

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room conditions are excellent. Bed is very comfortable. Stay here 7 days already. Still have 5 more days to go.
Stayed 1 night in Oct 2019
Response from Amy on Oct 16, 2019
Dear guests, thank you very much for choosing to stay at Crowne Plaza Zhengzhou and are satisfied with the facilities and supplies of our rooms. We will continue to provide you with comfortable and satisfactory service in the next 5 days, and we look forward to bringing you more. Surprise experience, let you see our intentions, sincerely look forward to your comfort!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The property made on the first impression a nit an aged impression but it turned out to be one to be well maintained and the dinner buffet was real excellent - beyond expectations. And looking now back it was the best hotel experience I had in my 14 days China trip.
Stayed 1 night in Apr 2019
Response from Amy on Apr 24, 2019
Dear guests, we are very grateful to you for giving us such a high evaluation, which has made our efforts have been recognized, attention to detail whether guests have a pleasant experience is very important for us. We will give back to you with more and better service, thank you for sharing again, and look forward to welcoming you back in the near future!

10/10 Excellent

Shenghui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ZHENGZHOU CROWNE PLAZA HOTEL MARCH 05, 2019
VERY NICE AND COMFORTABLE HOTEL AT A VERY ATTRACTIVE PRICE. HARD TO BEAT THIS VALUE
Stayed 1 night in Mar 2019

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Very clean hotel food also very good great sports bar
Stayed 1 night in Aug 2018

10/10 Excellent

Yock Ngee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Keeping up the excellent service!
All hotel staff are very courteous and helpful. Ted Young was prompt and efficient in arranging our transport and a very good driver to Kaifeng and also the Shaolin Zen Night Performance at Dengfeng!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel enjoy my stay They up grade the room

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

AJ, UK

Liked: Cleanliness, staff & service, room comfort
Very Tentative Service to accommodate us.
We have been regulars to this hotel and always been treated extremely well. It has improved every time we are back. This time we have stayed in the new suite room for 11 days. except last 2 days our air-con broke and sitting room ceiling lights broke. No doubts we will be back again hopefully all electrical problems sorted out. Breakfast is lovely with lots of choices, be aware when it is busy, seriously is busy!

6/10 Okay

Verified traveler

Hot
Room too hot, too small, for location only. For business travelers only who want to be in the city center.

6/10 Okay

Marco Polo, Silicon Valley

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Good service; desperate for renovation
Good pool, renovation in progress.

8/10 Good

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities

6/10 Okay

Marco Polo, Silicon Valley

Liked: Property conditions & facilities
Remodel faster!
Rooms are old but remodel in process. Suite is not worth it. Gym and pool are great. Good bar. Decent food. Good service.

8/10 Good

Mike, Eastleigh, Hampshire, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Crowne Plaza Zhengzhou
Good clean hotel. Good choice of restaurants. Will use it again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, but expensive
It is a good hotel, but a little expensive. There are good options near by, like the Holiday Inn.

6/10 Okay

ABSH

Liked: Cleanliness
good one
Location is good, room was OK. We did not have time to take breakfast in the morningNot all staff speak english

6/10 Okay

Verified traveler

Disliked: Cleanliness
three star hotel
the hotel is so old, it is a three star hotel, not a five star hotel where it is listed on the Chinese hotel web. but, there are only four international hotels in this city, so will have to stay there next time,

8/10 Good

bin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
位置和服务很好,设备稍微旧了一点
位置和服务很好,设备稍微旧了一点,还是很满意的
Stayed 1 night in Dec 2019

8/10 Good

FUJIMOTO, 東京

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
午前0時以降に部屋に帰ってくることが多く、レストランなど深夜にやってないサービスが多かった。
Stayed 4 nights in Dec 2019
Response from Yoyo on Dec 20, 2019
藤本君へのフィードバックとご意見ありがとう。改善します。ご不便をおかけして申し訳ありません。

6/10 Okay

Verified traveler

Business traveler
窓のブラインドが硬く開けるのに苦労した。
Stayed 2 nights in Oct 2019
Response from Amy on Oct 16, 2019
Dear guests, thank you very much for choosing to stay at Crowne Plaza Zhengzhou. I am sorry that because the blinds problem will bring you an unpleasant experience during your stay, we will follow up in time and carefully check and maintain the inside and outside of the hotel to ensure that You and guests bring you the most comfortable stay experience, and sincerely look forward to your visit again!

10/10 Excellent

HONGGYUM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Crowne Plaza is good.
This hotel is so clean and quite. All service is great. Peoples are so kindness. Only one thing is not good which is the bath curtain has a smell. I happily recommended that if you visit to Zhengzhou, you stay this hotel. I will stay this hotel next time too.
Stayed 4 nights in Aug 2019
Response from Amy on Aug 26, 2019
Dear guests, thank you very much for your recognition and love. Your recommendation and support is our greatest encouragement; we are very sorry for the unpleasantness caused by the shower curtain problem, we will immediately feedback to the relevant departments and follow up, work hard for you and Guests are provided with a clean, clean living environment and sincerely look forward to your visit again!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
住宿舒适,早餐待提高
酒店外观比较老,但是内有洞天。装修和设施属于高档水平,但房间偏小。最大的不便是早餐的西餐厅小,早餐很丰富,但是够不上顶级5星,且高峰期无座位。
Stayed 3 nights in May 2019

8/10 Good

Chang Wuk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
출장
좋았어요
Stayed 1 night in Mar 2019

8/10 Good

Yann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, employees speak English. The room was clean and comfortable. Be careful, location on the app or Google map is wrong.
Stayed 1 night in Mar 2019
Response from Amy on Mar 13, 2019
Dear guests, thank you very much for choosing to stay at Crowne Plaza Zhengzhou and give us such a sincere and good evaluation. Thank you for your reminder, we will check the hotel address as soon as possible, and will continue to provide you with better service, and sincerely look forward to seeing you again.

8/10 Good

WAN MAN

Liked: Cleanliness, staff & service, room comfort
可以一住
1) 皇冠假日素來有一定的水準,不會太差。如內地其他的皇冠假日一樣,建築裝潢偏舊。 2) 入住旅客不多,很安靜,個人很喜歡。 3) 地點不算方便,從燕莊地鐵站步行需時約10分鐘。由酒店妁步行到經三路的食肆,也約需5-8分鐘。 4) 早餐豐富,抵食,水準一般。 5) 客房浴室設計有問題,浴簾不能阻擋水花濺出,每次洗完澡浴室地面全濕。
Stayed 3 nights in Sep 2018

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bueno
.
Stayed 1 night in Sep 2018

10/10 Excellent

LIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel confortable
Hôtel confortable.
Stayed 2 nights in Sep 2017

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2017

10/10 Excellent

LEI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
잘 쉬었습니다.
생각보다 방이 작은데 침대 되게 부뜨러웠어요. 출장 가는데 부뜨러운 침대 덕분에 잘 쉬었어요. 다음에 정저우 갈 때 역시 이 호텔로 예약하려고요.
Stayed 2 nights in Aug 2017

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort