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Reviews of Best Western Plus Plaza by the Green

2.5 out of 5
Best Western Plus Plaza by the Green
24415 Russell Road, Kent, WA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 657 out of 1001 reviews" "
Rating 8 - Good. 269 out of 1001 reviews" "
Rating 6 - Okay. 53 out of 1001 reviews" "
Rating 4 - Poor. 13 out of 1001 reviews" "
Rating 2 - Terrible. 9 out of 1001 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Annette

Traveled with family
Liked: Property conditions & facilities
Excellent guest service, extremely clean. Breakfast was great both mornings.
Stayed 2 nights in Apr 2024
Response from Penie S, Front Office Manager on Apr 19, 2024
We appreciate you sharing the excellent review. Thank You!

10/10 Excellent

Donna M

Liked: Cleanliness, amenities, property conditions & facilities
My husband and I were visiting Kent, WA for our grest grandson's 1st birthday. This was a perfect location and felt like home away from home. Wonderful breakfast in the mornings and cookies at night. Lots of channels on the TV for my husband and a great reading chair for me
Stayed 3 nights in Apr 2024
Response from Penie S,Front Office Manager on Apr 19, 2024
Happy belated birthday to the little guy. What a fun event! We are happy to be a 'home away from home' getaway and look forward to your next visit.Thank you!

10/10 Excellent

Brynn

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean. Excellent breakfast options! Very friendly staff. Beautiful location on the golf course. Walking distance to several restaurants.
Stayed 2 nights in Apr 2024
Response from Penie S, Front Office Manager on Apr 15, 2024
Thanks for the excellent review.We appreciate your compliment about our team and for sharing your experience while staying with us at Best Western Plus Plaza by the Green.We look forward to your next trip!Happy Travels!

6/10 Okay

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Older property, count this. They are trying! Excellent job on breakfast! Auto pancake maker was fun to watch. Hotel and people all excellent. Close to town yet restaurants in the lot are good! I think room rates are a bit high. Guess need to book soomer than 2 weeks. Nice snacks area, plenty of choices and varied items for sale, and less expensive than convenience stores nearby. Overall a good stay, 3.8 rating from us.
Stayed 1 night in Apr 2024
Response from Penie S, Front Office Manager on Apr 15, 2024
Thank you for taking the time to share the detailed review. We are happy you've met our wonderful team. We are fortunate to have great staff and don't want to take that for granted. What is one thing you can share about our property that may need to be updated?Thank You

10/10 Excellent

sharon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This motel was very clean and quiet. We will stay here again.
Stayed 1 night in Apr 2024
Response from Penie S, Front Office Manager on Apr 12, 2024
Thank you for staying at Best Western Plus Plaza by the Green and for sharing the nice review. We look forward to your next trip to Kent! Thank You.

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Penie S, Front Office Manager on Apr 15, 2024
Thanks for the high score. We appreciate you!

8/10 Good

Sherilyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Penie S, Front Office Manager on Apr 11, 2024
Thank you for thinking of us!We appreciate you taking the time to rate our property.Is there one thing you can share that could help our business heightened our score in the future?Thank You!

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience, helpful staff & team members
Stayed 10 nights in Mar 2024
Response from Penie S, Front Office Manager on Apr 8, 2024
We are happy to hear you had a great experience staying with us. Thank you for sharing your appreciation to our staff. We truly have a wonderful team. We hope to see you again for your trip to Seattle.Thank You

10/10 Excellent

Glenna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Penie S, Front Office Manager on Apr 4, 2024
Thank you for the high rating.We appreciate you!

10/10 Excellent

DIANE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel and room seemed very clean and staff was friendly.
Stayed 1 night in Mar 2024
Response from Penie S, Front Office Manager on Apr 4, 2024
Best Western Plus Plaza by the Green is lucky to have a fantastic team that takes care of the property and our guests. Thank you for sharing your feedback.

10/10 Excellent

Jeremy

Business traveler
Liked: Amenities
Clean and quiet
Stayed 1 night in Mar 2024
Response from Penie S, Front Office Manager on Mar 31, 2024
Cleanliness is important to our team and one of the most important keys to our business. We appreciate the 5/5 rating and thank you for choosing our hotel and for taking the time to share your experience.We hope you visit us again soon.Thank You

10/10 Excellent

artem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything good
Stayed 1 night in Mar 2024
Response from Penie S, Front Office Manager on Mar 28, 2024
Thanks for giving our hotel a high rating. We are happy your stay was a good one and look forward to you visiting us again soon.Thank You!

10/10 Excellent

Contrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Penie S, Front Office Manager on Mar 24, 2024
Hi! Thanks for giving Best Western Plus Plaza by the Green in Kent WA a 5/5 score. We hope you choose us again for your travel plans.Thank You!

10/10 Excellent

Tiffany, Ocala

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for us to be close to family. Also close to many eating options.
Stayed 1 night in Mar 2024
Response from Penie San, Front Office Manager on Mar 21, 2024
Thanks for taking the time to share your review and giving us a high rating. We hope you visit us again when traveling to the Pacific Northwest.

10/10 Excellent

sonny

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Golf course view
Stayed 1 night in Mar 2024
Response from Penie San, Front Office Manager on Mar 17, 2024
Thanks for staying with us. We appreciate you for choosing our hotel for your travel plans and for taking the time to rate our establishment a 5/5! THANK YOU!!!

10/10 Excellent

Nicholas, Richmond

Stayed 4 nights in Mar 2024
Response from Penie San, Front Office Manager on Mar 16, 2024
Thank you for choosing us and taking the time to rate Best Western Plus Plaza by the Green a 5/5. We appreciate you!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel! So glad we stayed here!
Stayed 1 night in Mar 2024
Response from Penie, Front Office Manager on Mar 14, 2024
We appreciate you for taking the time to share your review with our team and for giving us a high rating. We are also glad that you had an amazing stay. We hope you visit us again soon. Thank You!

10/10 Excellent

EdWard, Graham

Stayed 3 nights in Feb 2024
Response from Penie San, Front Office Manager on Mar 10, 2024
We appreciate the high rating.We hope you will choose us again in the near future for your travel plans.Thank You!

10/10 Excellent

Mark

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Desk clerk was the friendliest and most professional I have ever experienced! Awesome! Also love the fresh, warm cookies too!
Stayed 1 night in Mar 2024
Response from Best Western Plus Plaza by the Green on Mar 7, 2024
Thank you for the 5/5 rating and for sharing your review about our awesome staff.

10/10 Excellent

CORNELIO

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing, we were here for a tournament and we were able to come back and shower after our last game and get ready to go back home; fresh and dry. Thank you.
Stayed 2 nights in Mar 2024
Response from Penie San, Front Office Manager on Mar 4, 2024
Thank you for sharing your experience while staying at our hotel. We are happy you've had great interaction with our amazing staff. We hope the travel home was smooth and we look forward to seeing you and your daughter again on the next trip. Thank You!

10/10 Excellent

Darren

Stayed 5 nights in Feb 2024
Response from Penie S, Front Office Manager on Mar 24, 2024
Thank you for taking the time to give our property a high rating. We appreciate you! See you again soon.

8/10 Good

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing
Stayed 1 night in Feb 2024
Response from Best Western Plus Plaza by the Green (Kent WA) on Feb 22, 2024
Thank you for recognizing our amazing team. We are lucky to have them. How can we improve our rating the next time you stay with us?

10/10 Excellent

Kirsten

Liked: Cleanliness, staff & service, property conditions & facilities
front desk staff was absolutely fantastic
Stayed 1 night in Feb 2024
Response from Best Western Plus Plaza by the Green on Feb 19, 2024
We appreciate the 5/5 rating and for sharing the fantastic review about our staff. Thank You!

10/10 Excellent

Shawn

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing. We had a special request and they were able to accommodate.
Stayed 1 night in Feb 2024
Response from Penie San, Front Office Manager on Feb 16, 2024
We are grateful for having a team that takes great care of our guests. We will pass on the great compliment to our staff to put a smile on their faces. Thanks again for sharing the review and also for the high rating!

10/10 Excellent

Wayne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent lodging at a reasonable price.
Stayed 1 night in Feb 2024
Response from Penie San, Front Office Manager on Feb 11, 2024
Our team strives to be a good value. We appreciate your gift of feedback. Thank You!

10/10 Excellent

Lisa

Super clean, nice furnishings, friendly staff
Stayed 1 night in Feb 2024
Response from Penie San, Front Office Manager on Feb 10, 2024
We view our guests' feedback as a gift. Thank you for your time in sharing the nice review of your experience staying with us.

8/10 Good

lindsay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would’ve given five stars across everything except for we had a really noisy heater kick on in our room that woke me up several times throughout the night. Just needs serviced
Stayed 1 night in Feb 2024
Response from Penie San, Front Office Manager on Feb 5, 2024
Your feedback is important to us. We apologize for the restless night. Thank you for sharing your review and bringing this to our attention quickly.

10/10 Excellent

Harold and Leanne

Stayed 1 night in Jan 2024
Response from Penie San Front Office Manager on Mar 21, 2024
Thank you for the 5/5 rating. We appreciate your loyalty to the brand and hope you'll visit us again soon...maybe for another TBIRDS game!Thank You!

8/10 Good

Daniel

Stayed 3 nights in Jan 2024
Response from Penie San, Front Office Manager on Jan 25, 2024
Your feedback is important to us. Was there one thing we could have done better?

10/10 Excellent

Ashley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Penie San, Front Office Manager on Feb 2, 2024
Thanks for the high rating!

10/10 Excellent

Karthik

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay at Seattle area
The hotel was very clean and comfortable. The breakfast was very good and lots of choices. The staff at the breakfast and reception were very friendly and helpful. The hotel is 10 min drive to SeaTac airport. If we travel to Seattle again, we would stay there again.
Stayed 3 nights in Dec 2023
Response from Penie San, Front Office Manager on Feb 2, 2024
Thank you for taking the time to share the remarkable review of your experience staying at our hotel. We are delighted to have staff who go above and beyond in exceeding guests satisfaction.

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant property with nice exercise room. Staff were responsive and helpful.
Response from Penie San, Front Office Manager on Feb 13, 2024
Thank you for sharing the great review. It brings a smile to our face when we hear about our staff doing their best to make guests feel welcome. Looking forward to your return!

10/10 Excellent

Leslie, Bellingham

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Could use an extra blanket on the bed / in the room. Otherwise, GREAT!!!
Stayed 1 night in Dec 2023
Response from Penie San, Front Office Manager on Dec 5, 2023
We are happy you had a great stay. An extra blanket is usually provided in the bottom drawer where the TV is located. It would be lovely if our guests were informed of this, especially during our cold weather season. We'll work on this!Thank you for the 5 out of 5 score and for sharing your feedback.

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities
Staff at the front desk was incredibly friendly and helpful. Extremely pleasant stay
Stayed 1 night in Dec 2023
Response from Penie San, Front Office Manager on Dec 5, 2023
Your feedback is important to us. Thank you for sharing your wonderful comment about our staff. We are grateful to have an amazing team. Thank you for the high rating and for taking the time to share this review.

10/10 Excellent

Paul James

Traveled with family
Liked: Amenities
Was clean,comfortable and quiet. The Harp next door was excellent. Front girl was awesome!
Stayed 2 nights in Nov 2023
Response from Penie San, Front Office Manager on Dec 1, 2023
We're happy you had a comfortable stay. Our housekeeping does wonders in keeping the hotel tidy. We are also grateful for having Courtney on our team. We'll pass the pleasant review to the staff and extend your compliment to the Irish Pub. Thanks for the high rating and for taking the time to share this review.

10/10 Excellent

Ludwig G

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The matching support for local schools.
Stayed 1 night in Nov 2023
Response from Penie San, Front Office Manager on Nov 28, 2023
You must have seen our golf balls display. We appreciate the high rating and for sharing your review. Thank You!

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Penie San, Front Office Manager on Nov 20, 2023
Thanks for the high rating!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Penie San, Front Office Manager on Nov 20, 2023
We appreciate the high rating. Thank You!

8/10 Good

esther

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Penie S, Front Office Manager on Nov 12, 2023
Thank you for the high rating. Your feedback is important to us. Is there one thing we could've done better?

10/10 Excellent

George M

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and nice
Stayed 1 night in Nov 2023
Response from Penie San, Front Office Manager on Nov 12, 2023
I'll share this with our housekeeping department. We are grateful to have a team dedicated to cleanliness.Thank you for sharing your feedback.

10/10 Excellent

Cindy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You had an awesome breakfast!
Stayed 1 night in Nov 2023
Response from Penie S, Front Office Manager on Nov 12, 2023
We are grateful to have a team who care to provide a wonderful service to our guests. We are happy you enjoyed your breakfast. I'll be sure to pass on the compliment to our breakfast assistants. Thanks for the high rating and for sharing your experience.

10/10 Excellent

Nancy, Cedar Falls

Liked: Cleanliness, staff & service, property conditions & facilities
Very accommodating!
Stayed 1 night in Nov 2023
Response from Penie S, Front Office Manager on Nov 12, 2023
We appreciate the high rating. Thanks for sharing your feedback with us.

10/10 Excellent

Don

Stayed 1 night in Oct 2023
Response from Penie S, Front Office Manager on Oct 31, 2023
We appreciate the high rating. Thank You!

10/10 Excellent

Ludivina

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly service clean and helpful
Stayed 2 nights in Oct 2023
Response from Penie S, Front Office Manager on Oct 25, 2023
We are grateful to have an amazing staff. Thank you for sharing your feedback.

8/10 Good

Sara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and affordable
Stayed 1 night in Oct 2023
Response from Penie S, Front Office Manager on Oct 25, 2023
We strive to be a good value to our guests. Is there one thing we could've done better? Thank You.

10/10 Excellent

Bertha

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was fast, room was clean.
Stayed 1 night in Oct 2023
Response from Penie S, Front Office Manager on Oct 25, 2023
Our housekeeping team does a great job keeping the rooms tidy. I'll be sure to pass on this great feedback. Thank You!

10/10 Excellent

Wilberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Penie S, Front Office Manager on Oct 18, 2023
Thank you for the high rating.

10/10 Excellent

Zahra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, convenient and friendly staff. The room was clean, modern and a pleasant stay.
Stayed 2 nights in Oct 2023
Response from Penie S, Front Office Manager on Oct 16, 2023
Thank you for the high rating and for sharing your experience with us. We appreciate your feedback.

8/10 Good

Scott

Stayed 1 night in Oct 2023
Response from Penie S, Front Office Manager on Nov 4, 2023
We value your feedback. Can you share one thing we could've done better?Thank You!

10/10 Excellent

Chris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courtney on the front desk recognizes us every time we visit! This is the place we always stay, but it’s not very often. She is amazing. I feel Iike I’m home because of her!
Stayed 1 night in Oct 2023
Response from Penie S, Front Office Manager on Oct 16, 2023
We are very fortunate to have a remarkable team member like Courtney. I will share this compliment with her. Thank you for sharing your experience with us.