Property entrance

Reviews of Mandarin Oriental Ritz, Madrid

5 out of 5
Mandarin Oriental Ritz, Madrid
Plaza de la Lealtad 5, Madrid, Madrid

Reviews

10

Exceptional

Rating 10 - Excellent. 50 out of 54 reviews" "
Rating 8 - Good. 3 out of 54 reviews" "
Rating 6 - Okay. 1 out of 54 reviews" "
Rating 4 - Poor. 0 out of 54 reviews" "
Rating 2 - Terrible. 0 out of 54 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Dolores, Pearland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is excellent. They anticipate and plan for your every need. Ivan and Carlos at the door were excellent. Elizabeth and Pricilla in the spa were great as well. So was the lady that did my pedicure. All of the staff from the door to the service in rooms and room dining, concierge and reception were excellent. I would definitely recommend you stay here. I loved every minute.
Stayed 5 nights in Feb 2024

10/10 Excellent

Maria, Miramar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast and afternoon tea delicious. Detail customer service

10/10 Excellent

Khalil

Liked: Property conditions & facilities
We had a wonderful time in this hotel. Was the first time we stayed there in Madrid , I had stayed in other hotels that are five stars but this one is more like 10. Everyone was wonderful. Thank you for the attention, next time in Spain I will only stay there., no need to look anywhere else.
Stayed 3 nights in Jan 2024

10/10 Excellent

Abdulrahman

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Hospitality was great, extremely helpful and gave us a lot of recommendations for area’s to visit and travel tips. Lovely place definitely recommend if your visiting Madrid.
Stayed 3 nights in Dec 2023

10/10 Excellent

Yenisel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful in every sense!!!! We had a great stay!
Stayed 2 nights in Oct 2023

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Three Nights of Honeymoon, can't wait to retu
Spending the last three nights of our honeymoon at the Mandarin Oriental felt like the most brilliant decision we made as newlyweds. The staff was outrageously friendly and made sure that no detail was overlooked. We returned from our first night out to a bottle of champagne and white rose petals in the shape of a heart on our bed, alongside a printed photo from our wedding. Magical to say the least. After spending long mornings at the super nearby museums, we enjoyed unwinding in the spa area and relaxing by the pool. The piano player in the garden cafe was the perfect touch. We can't wait to visit again.
Stayed 1 night in Jun 2023

8/10 Good

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 7 nights in Apr 2023

10/10 Excellent

Emmanuel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building, the service, the decoration, the food, everything was perfect. Very very very nice Hotel. Became quickly my number one Hotel to stay in Madrid.
Stayed 3 nights in Apr 2023

10/10 Excellent

Trish

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The most amazing hotel I’ve ever visited. The staff went over and above the call of duty. We will be back!
Stayed 3 nights in Mar 2023

10/10 Excellent

Patrick

10/10 Excellent

Enrique

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A grand old hotel has become truly modern and world class. Whilst they (housekeeping) had a couple of coordination issues, I would recommend the Ritz and look forward to coming back.

10/10 Excellent

Mattias

Stayed 1 night in Oct 2022

10/10 Excellent

Mark

Stayed 3 nights in Oct 2022

10/10 Excellent

James

Liked: Cleanliness, staff & service
An elegant old world hotel, very well worth the stay.
Stayed 6 nights in Sep 2022

10/10 Excellent

SAM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2022

10/10 Excellent

Mehrdad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was amazing and staff exceptional had a great time. Mandarin Oriental Ritz will be our go to hotel from now on.
Stayed 7 nights in Aug 2022

10/10 Excellent

ERNESTO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 3 nights in Aug 2022

10/10 Excellent

Rose, Stony Point

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mandarin is a beautiful hotel. All the personnel were friendly, helpful amazing. The rooms were always clean. The views to the garden were breath taking. Food was delicious. I’ll definitely go back and I’d highly recommend it
Stayed 3 nights in Aug 2022

10/10 Excellent

Bronwyn

Stayed 1 night in Aug 2022

10/10 Excellent

Dimple

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel with excellent service. Nothing is too much trouble!
Stayed 2 nights in Jul 2022

10/10 Excellent

Peter

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel ever!!!!
Stayed 2 nights in Jul 2022

10/10 Excellent

gene

Stayed 3 nights in Jun 2022

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2022

10/10 Excellent

Rafael

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Top
Stayed 2 nights in Mar 2022

10/10 Excellent

SURESH

Stayed 6 nights in Mar 2022

10/10 Excellent

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
The hotel is brand new and in excellent conditions! Service was impeccable as expected in Mandarin Oriental hotels. The location is not my favorite though. But the hotel is fantastic!
Lobby Bar
Spa
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ladies and gentlemen from MO were extremely accommodating. It’s my opinion the best Hotel in Madrid by far. Congrats on the renovations and I hope to stay there again soon.
Stayed 3 nights in Jul 2021

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First rate and most all the wonderful service
Stayed 1 night in May 2021

10/10 Excellent

Matan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning design amazing service the BEST in Madrid
The new renovated Mandarin Oriental Ritz is defiantly one of the chain's most beautiful properties in the world. The rooms are spacious and well equipped, you feel the thinking behind every detail. The service is great, they all do everything to make you feel special. We got a room upgrade for our anniversary. The garden's restaurant is fabulous highly recommended. The pool is beautiful designed and all is new and shiny. Don't hesitate!
Stayed 1 night in Apr 2021

10/10 Excellent

Joost

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Stayed 2 nights in Dec 2023

10/10 Excellent

Kamilla

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

jacob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un hotel excepcional
No cabe duda que la diferencia entre un hotel de lujo y uno excepcional es su gente. Este es el caso. Felicitaciones al equipo de MO Ritz Madrid, nos han hecho sentir en casa
Stayed 1 night in Nov 2023

10/10 Excellent

Jeroen

Stayed 1 night in Nov 2023

10/10 Excellent

Patricio

Liked: Cleanliness, staff & service, property conditions & facilities
Esta muy bien remodelada y moderna
Stayed 1 night in Sep 2023

10/10 Excellent

JUAN CARLOS GUARRO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EXCELENTE ATENCIÓN POR PARTE DE TODO EL PERSONAL Y EL HOTEL IMPECABLE ♥️
Stayed 1 night in Oct 2023

10/10 Excellent

ANA

Liked: Cleanliness, amenities, property conditions & facilities
Espectacular
Stayed 2 nights in Aug 2023

10/10 Excellent

Alejandro

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy cómodas habitaciones y buenos restaurantes
Stayed 2 nights in Aug 2023

6/10 Okay

Guillermo

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Les falta un poco en servicio de meseros
El hotel es muy bueno, el personal amable pero los comedores es un desastre por el servicio de meseros , coordinadores, te llegan cosas que no pediste, tarde, me dejo un mal sabor ese servicio La comida es buena y también la ambientacion
Stayed 2 nights in Apr 2023

10/10 Excellent

Feng

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022

10/10 Excellent

Jose

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente Hotel el mejor de madrid
Stayed 3 nights in Nov 2022

10/10 Excellent

thierry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top recommandation
Très bel accueil et service au top
Stayed 4 nights in Aug 2022

10/10 Excellent

Arturo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Stayed 2 nights in Aug 2022

10/10 Excellent

Mariana, Mexico

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Divino y un gran servicio
Stayed 3 nights in Jul 2022

8/10 Good

MATHIEU

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The most luxurious hotel of Madrid
Great week-end with friends! Got our rooms upgraded, service was impeccable.
Stayed 2 nights in Mar 2022

10/10 Excellent

Hakan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

10/10 Excellent

ANA

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo lindo, renovado.
Stayed 4 nights in Oct 2021

10/10 Excellent

Martha

Stayed 2 nights in Oct 2021

10/10 Excellent

Yenny

Stayed 2 nights in Sep 2021

10/10 Excellent

Paulo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O hotel é muito bonito, os quartos são confortáveis, a cama é excelente, a localização é imbatível e a comida é realmente deliciosa! O bar Pictura, que fica no hotel, tem musica ao vivo e é um dos mais bonitos de Madrid.
Stayed 1 night in Sep 2021