Indoor pool

Reviews of Clarion Inn & Suites at the Outlets of Lake George

2.5 out of 5
Clarion Inn & Suites at the Outlets of Lake George
1454 State Route 9, Lake George, NY

Reviews

8.8

Excellent

Rating 10 - Excellent. 514 out of 1001 reviews" "
Rating 8 - Good. 363 out of 1001 reviews" "
Rating 6 - Okay. 92 out of 1001 reviews" "
Rating 4 - Poor. 21 out of 1001 reviews" "
Rating 2 - Terrible. 11 out of 1001 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 25, 2024
Hi James,Thank you for leaving such a nice review. We are glad that you loved our services, and our dedicated staff will be pleased to learn of your high praise. It will provide them with great encouragement to keep doing what they are doing. Keep Staying with us.

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Love staying here
Stayed 2 nights in Apr 2024
Response from CLARION STAFF on Apr 22, 2024
Thank you so much for taking the time to review your recent stay with us! We loved to hear that you love staying with us and hope you will consider us for future travels to our area!

10/10 Excellent

Margaret

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located right next to the outlet shops. Rooms are clean and nice. Staff is amazing. They even had a fire pit for everyone to use.
Stayed 1 night in Apr 2024
Response from CLARION STAFF on Apr 22, 2024
Thank you so much for taking the time to review your recent stay with us! We are so happy to hear that you had such a wonderful stay, especially that our staff and accommodations met expectations! We hope you will consider us for future travels to our area!

10/10 Excellent

Delores

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location.. nice friendly staff, clean and safe
Stayed 2 nights in Apr 2024
Response from CLARION STAFF on Apr 20, 2024
Thank you so much for taking the time to review your recent stay with us! We are so happy to hear that you enjoyed your stay and that the location and staff met all your expectations! We hope to host you on any future travels to our area!

4/10 Poor

Sylvie

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I was nicely welcomed by Dany, who made things simple and easy while i got there past 1am. Judy at breakfast is the 6th star, she is the epithome if hospitality, kindness and eas so helpful in guiding me to my opyions as a vegan. The bad & ugly?Vaccum cleanings stats at 9am!!! I had slept 4hours and had decided to pass on breakfast so i could sleep longer after 12hours of driving. No such luck. I commented accordingly and was told as a chain that this is the policy, because they have little time to get rooms ready. In my view, when the client pays for the usage of a room until 11:00, he should be able to use it as needed not be cut short in sleep at 9am. Logistics should ease customer's well-being not show disinterest or unfairness. Will not rent again.
Stayed 1 night in Apr 2024
Response from CLARION STAFF on Apr 18, 2024
Thank you for taking the time to review your recent stay with us! We are very sorry to hear that your stay did not meet your expectations! We apologize for any inconvenience this caused you and will look into what we can do to better accommodate housekeeping services for our guests!

10/10 Excellent

John, Laurence Harbor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large parking area. Quiet room, shares lot with a strip mall.
Stayed 1 night in Apr 2024
Response from CLARION STAFF on Apr 14, 2024
Thank you so much for taking the time to review your recent stay with us! We are so glad that your stay met all of your expectations and we hope to host you again on future travels to our area!

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from CLARION STAFF on Apr 15, 2024
Thank you for taking the time to review your stay with us! We are sorry to hear that certain aspects of your stay did not meet your expectations! We hope that you will consider us for your future travels to our area so that we can better showcase all that we have to offer!

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was very kind and helpful
Stayed 2 nights in Apr 2024
Response from CLARION STAFF on Apr 10, 2024
Thank you so much for taking the time to review your stay with us! We very much appreciate the kind words about our staff and hope to host you on future travels to our area!

8/10 Good

Paul

Stayed 1 night in Apr 2024
Response from CLARION STAFF on Apr 10, 2024
Thank you for taking the time to review your stay with us! We hope to host you on future travels to our area!

10/10 Excellent

Rebecca, NEW YORK

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot tub and jacuzzi Beds comfortable
Stayed 1 night in Apr 2024
Response from CLARION STAFF on Apr 8, 2024
Thank you so much for taking the time to review your stay with us! We look forward to hosting you in future travels to the area!

10/10 Excellent

Shana

Traveled with family
Liked: Staff & service, property conditions & facilities
We love this spot. Very convenient to Lake George, shops, and restaurants. The staff is very friendly. We love the two bedroom because we have four kids. So works out perfect for our whole family.
Stayed 1 night in Apr 2024
Response from CLARION STAFF on Apr 8, 2024
Thank You so much for taking the time to review your stay with us! We hope you will consider us for future travels to our area!

8/10 Good

Doris

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and friendly staff. Fridge freezer was not working properly
Stayed 2 nights in Apr 2024
Response from CLARION STAFF on Apr 8, 2024
Thank you so much for taking the time to review your stay with us! I am so sorry for the issues with the fridge/freezer and wanted to thank you again for making us aware of the issue so we could correct that!

8/10 Good

Melissa

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from CLARION STAFF on Apr 8, 2024
Thank you so much for taking the time to review your stay with us! We hope to host you again on future travels to our area!

6/10 Okay

Stanley

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
No hot water
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 6, 2024
Hi Stanley,We apologize for the inconvenience you faced regarding hot water and will surely forward your valuable feedback to our team for improvements. If you have any further feedback or suggestions regarding your stay, please write to us. We assure you the best of our services at all times.Best Regards,Clarion Inn & Suites at the Outlets of Lake George

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stop on the way to Killington
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 5, 2024
Hi Richard,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!Best Regards,Clarion Inn & Suites at the Outlets of Lake George

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot tub and pool were great!
Stayed 1 night in Mar 2024
Response from CLARION STAFF on Mar 25, 2024
Thank you so much for taking the time to comment about your stay! We are pleased to hear you enjoyed the pool and hot tub and hope you consider us on future travels!

10/10 Excellent

edward

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice people
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 19, 2024
Hi Edward,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating and review. Our team continuously strives to exceed your expectations and looks forward to you in the future.Best Regards,Clarion Inn & Suites at the Outlets of Lake George

10/10 Excellent

Darya

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 18, 2024
Hi Darya,Thank you for an excellent 5-star rating. We are glad that you had a nice stay with us and always welcome our guest's ideas and suggestions. We would love to host you again.Best Regards,Clarion Inn & Suites at the Outlets of Lake George

10/10 Excellent

Steven

Business traveler
Great location. Nice pool and fitness area. Very clean.
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 16, 2024
Hi Steven,We get inspired by the great feedback and comments we receive from the guests like you! We thank you for your support. Our Team hopes to see you here again and please bring all your friends and family. We will ensure they all enjoy the same quality of service as you have.Best Regards,Clarion Inn & Suites at the Outlets of Lake George

8/10 Good

Kevin

Stayed 2 nights in Mar 2024
Response from CLARION STAFF on Mar 31, 2024
Thank you so much for your stay! We look forward to hosting you on future travels to our area!

10/10 Excellent

Donald

Traveled with group, Traveled with family
Disliked: Staff & service, property conditions & facilities
2 ladies at Service desk are amazing!!
Stayed 2 nights in Mar 2024
Response from Sophia CSR on Mar 11, 2024
Hi Donald,Receiving compliments from our guests for our friendly, hardworking staff is always a delight, and we can't wait to pass along your compliments. Thank you for choosing us. We look forward to sharing another exceptional experience when your adventures bring you back our way.Best Regards,Clarion Inn & Suites at the Outlets of Lake George

10/10 Excellent

Allison

Stayed 1 night in Mar 2024
Response from CLARION STAFF on Mar 31, 2024
Thank you so much for your stay as well as your review! We look forward to hosting you on future travels to our area!

8/10 Good

Thara Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay in this hotel. Outlets are just outside the hotel. My kids had fun in the pool and hot tub. The only complaint I had is the internet connection, it’s too slow.
Stayed 2 nights in Mar 2024
Response from Sophia CSR on Mar 11, 2024
Dear Guest,Appreciate your rating and review. We will always ensure that we keep delighting you with our facilities and services. And we will surely forward your valuable feedback to our team for improvements. Our team is looking forward to hosting you again soon!Best Regards,Clarion Inn & Suites at the Outlets of Lake George

6/10 Okay

michelle

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 11, 2024
Hi Michelle,We appreciate the 3-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.Best Regards,Clarion Inn & Suites at the Outlets of Lake George

8/10 Good

Steven

Traveled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Decent place but the rooms need updating big time. They',re very used/outdated.
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 4, 2024
Hi Steven,We appreciate your business and your valuable feedback. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.Best Regards,Clarion Inn & Suites at the Outlets of Lake George

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Sophia CSR on Mar 4, 2024
Hi Jonathan,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!Best Regards,Clarion Inn & Suites at the Outlets of Lake George

8/10 Good

PETER

Liked: Cleanliness, staff & service, amenities
Clean rooms, friendly staff. Nice breakfast. The only downside for us was the pot smoking in entrance B and around the grounds by folks who look like they’re living there on a longer term and going to work in the morning.
Stayed 3 nights in Feb 2024
Response from Sophia CSR on Feb 29, 2024
Hi Peter,Honest appreciation from our beloved guests and providing them with a comfortable stay is what we yearn for. Thank you for your suggestion and for helping us to understand our shortcomings for further improvisation. We are eager to see you again.Best Regards,Clarion Inn & Suites at the Outlets of Lake George

10/10 Excellent

Colton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Feb 2024
Response from Sophia CSR on Feb 27, 2024
Hi Colton,Being awarded a 5-star rating from our guests is incredibly gratifying and fuels our commitment to delivering exceptional service. We are thrilled that you enjoyed your stay, and we are eagerly looking forward to your return on your future journeys.Best Regards,Clarion Inn & Suites at the Outlets of Lake George

8/10 Good

Daniel W

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Sophia CSR on Feb 25, 2024
Hi Daniel W,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.Best Regards,Clarion Inn & Suites at the Outlets of Lake George

10/10 Excellent

Robyne

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Feb 2024
Response from Sophia CSR on Feb 15, 2024
Hi Robyne,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.Best Regards,Clarion Inn & Suites at the Outlets of Lake George

6/10 Okay

Stephen, Williamstown

Traveled with family
Older property while clean needed some updating. Not many amenities.
Stayed 2 nights in Feb 2024
Response from Sophia CSR on Feb 11, 2024
Hi Stephen,Your business is very important to us and we value your feedback. We apologize for the inconvenience you faced. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.Best Regards,Clarion Inn & Suites at the Outlets of Lake George

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 3 nights in Jan 2024
Response from Sophia CSR on Jan 30, 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.Best Regards,Clarion Inn & Suites at the Outlets of Lake George

10/10 Excellent

Kathleen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient, clean , and quiet hotel. Hot tub was good, beds and pillows.were comfy. Would stay here again. Good valie for the price.
Stayed 1 night in Jan 2024
Response from CLARION STAFF on Jan 22, 2024
Kathleen, Thank you for your feedback! We hope you consider us for your future travels!

8/10 Good

jairo

Stayed 1 night in Jan 2024
Response from Sophia CSR on Jan 17, 2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.Best Regards,Clarion Inn & Suites at the Outlets of Lake George

8/10 Good

Dean

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sophia CSR on Jan 15, 2024
Hi Dean,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.Best Regards,Clarion Inn & Suites at the Outlets of Lake George

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was wonderful! Both people we interacted with at the front desk were extremely kind and personable. Only stayed for one night on our way to Canada but room was comfortable, breakfast was good and we were walking distance to the outlets and a Starbucks.
Stayed 1 night in Jan 2024
Response from Sophia CSR on Jan 16, 2024
Hi Lisa,A hearty thanks for your review with generous appreciation. We always ensure that we keep delighting you with our facilities and services. Our Team hopes to have the chance to serve you again on your next visit.Best Regards,Clarion Inn & Suites at the Outlets of Lake George

10/10 Excellent

toni

Liked: Cleanliness, amenities
Response from Sophia CSR on Feb 9, 2024
Hi Toni,Being awarded a 5-star rating from our guests is incredibly gratifying and fuels our commitment to delivering exceptional service. We are thrilled that you enjoyed your stay, and we are eagerly looking forward to your return on your future journeys.Best Regards,Clarion Inn & Suites at the Outlets of Lake George

10/10 Excellent

Scott

Traveled with group
Liked: Cleanliness, staff & service, amenities
The property if convenient and close to everything.Hotel needs updates TV is small. The Beds comfortable. Quiet.
Stayed 1 night in Dec 2023
Response from Sophia CSR on Feb 1, 2024
Hi Scott,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.Best Regards,Clarion Inn & Suites at the Outlets of Lake George

8/10 Good

Anthony

Stayed 1 night in Dec 2023
Response from Sophia CSR on Jan 4, 2024
Hi Anthony,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!Best Regards,Clarion Inn & Suites at the Outlets of Lake George

6/10 Okay

Barry, Pittsfield

Stayed 3 nights in Dec 2023
Response from CLARION STAFF on Jan 22, 2024
Barry, Thank you for staying with us. If there is anything we can do to improve for future stays please don't hesitate to let us know!

10/10 Excellent

Tom

Stayed 2 nights in Dec 2023
Response from Sophia CSR on Jan 4, 2024
Hi Tom,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.Best Regards,Clarion Inn & Suites at the Outlets of Lake George

8/10 Good

EDWINA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
our stay was excellent convenient room. friendly staff.
Stayed 4 nights in Dec 2023
Response from Sophia CSR on Jan 2, 2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating and review. Our team continuously strives to exceed your expectations and looks forward to you in the future.Best Regards,Clarion Inn & Suites at the Outlets of Lake George

10/10 Excellent

Hamza

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sophia CSR on Dec 31, 2023
Hi Hamza,Being awarded a 10-star rating from our guests is incredibly gratifying and fuels our commitment to delivering exceptional service. We are thrilled that you enjoyed your stay, and we are eagerly looking forward to your return on your future journeys.

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Sophia CSR on Dec 31, 2023
Hi Rachel,Earning a perfect 10-star rating from our valued guests fills us with gratitude and inspires our ongoing commitment to delivering exceptional service. We're thrilled that your stay was enjoyable, and we eagerly look forward to hosting you again during your upcoming journeys.Best Regards,Clarion Inn & Suites at the Outlets of Lake George

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday shopping. Lake George NY
Stayed 1 night in Dec 2023
Response from Sophia CSR on Dec 25, 2023
Hi David,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Tammy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sophia CSR on Dec 18, 2023
Hi Tammy,We were delighted to be your hosts recently, thank you for choosing to stay with us. It is heartwarming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. Our Team is looking forward to serving you again on your future travels.Best Regards,Clarion Inn & Suites at the Outlets of Lake George

10/10 Excellent

Wayne

Stayed 1 night in Dec 2023
Response from Sophia CSR on Dec 19, 2023
Hi Wayne,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!Best Regards,Clarion Inn & Suites at the Outlets of Lake George

10/10 Excellent

Scott

Liked: Cleanliness, staff & service
The beds we're great.
Stayed 1 night in Dec 2023
Response from Sophia CSR on Dec 18, 2023
Hi Scott,A hearty thanks for your review. We would be incredibly grateful if you could take a couple of minutes to write your detailed review of our hotel. We use our guests' reviews to improve our services for our guests' future visits. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sophia CSR on Dec 9, 2023
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Victoria k.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price ,clean & safe, right next to outlet shopping and restaurants! Pool and hot tub, and free breakfast! Will be coming back again.
Stayed 2 nights in Dec 2023
Response from Sophia CSR on Dec 6, 2023
Dear Guest,We were delighted to be your hosts recently, thank you for choosing to stay with us. We are glad that you had a pleasant stay with us. Our Team is looking forward to serving you again on your future travels.Best Regards,Clarion Inn & Suites at the Outlets of Lake George