Exterior

Reviews of SureStay Hotel by Best Western Williams

2.5 out of 5

Reviews

7.2

Good

Rating 10 - Excellent. 162 out of 565 reviews" "
Rating 8 - Good. 166 out of 565 reviews" "
Rating 6 - Okay. 100 out of 565 reviews" "
Rating 4 - Poor. 74 out of 565 reviews" "
Rating 2 - Terrible. 63 out of 565 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Araceli

Traveled with family and small children, Traveled with family
Disliked: Amenities, property conditions & facilities
Lots of Bugs and spiderweb’s and we also found a Syringe in one of the beds wich means that they didnt clean the room and very dirty and nasty.
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on Mar 19, 2024
Hello Araceli, Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your experience with us fell short of expectations. I also want to thank you for giving us a chance to make things right.

4/10 Poor

Tyler

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty room
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on Mar 6, 2024
Hello Tyler, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We value our customers’ opinions and would like to thank you for bringing this to our attention.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are very clean and the place is quiet we had a great breakfast also
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on Mar 6, 2024
Hello Elizabeth, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from MP - Guest Relations Manager on Feb 6, 2024
Hello Bruce, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

6/10 Okay

Stephen

Liked: Staff & service
Staff is great property is next to the highway and noisy
Stayed 1 night in Jan 2024
Response from MP - Guest Relations Manager on Feb 4, 2024
Hello Stephen, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

10/10 Excellent

Diana

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Clean. Quiet.
Stayed 2 nights in Jan 2024
Response from MP - Guest Relations Manager on Jan 27, 2024
Hello Diana, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Clean but right on the highway so it’s noisy
Stayed 1 night in Jan 2024
Response from MP - Guest Relations Manager on Jan 27, 2024
Hello Stephen, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. We hope to see you again and that you will be truly impressed with our continued improvements.

8/10 Good

Fernanda

Traveled with partner
To expensive for what it is...
Stayed 1 night in Jan 2024
Response from MP - Guest Relations Manager on Jan 27, 2024
Hello Fernanda, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean rooms but next to the highway
Stayed 1 night in Jan 2024
Response from MP - Guest Relations Manager on Jan 21, 2024
Hello Stephen, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

8/10 Good

Radu

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from MP - Guest Relations Manager on Jan 21, 2024
Hello Radu, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Right on the highway so it’s noisy. It’s also out of the way in what can seem like a bad neighborhood but it’s not. Just construction.
Stayed 1 night in Jan 2024
Response from MP - Guest Relations Manager on Jan 16, 2024
Hello Stephen, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

8/10 Good

Gary

Stayed 1 night in Jan 2024
Response from MP - Guest Relations Manager on Jan 13, 2024
Hello Gary, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

6/10 Okay

timothy

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Property was dirty hotel needs to be renewed
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on Jan 13, 2024
Hello Timothy, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We value our customers’ opinions and would like to thank you for bringing this to our attention.

2/10 Terrible

Yustin

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stains on blankets and walls and dirty towels
Stains on blankets and bathroom walls and dirty towels.
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on Jan 1, 2024
Hello Yustin, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience hasn’t met your expectations on this occasion. I’ve shared this with the team so we can improve the facilities and provide a great experience for our customers in their stay here with us. We value our customers’ opinions and would like to thank you for bringing this to our attention.

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stay somewhere else
First off, the gentlemen checking me in was friendly and courteous and helpful. Unfortunately that’s the only bright spot. Upon entering the room, reeking cigarette smell (it’s a non-smoking room), floors and surfaces are tacky. I checked in latw night and left as soon as I wake up the next day, since that’s all I need it for. Thinking of it… i’d be better off driving 7 miles north and sleep in my car in the rest area…
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on Jan 1, 2024
Hello Valued Customer, We’re so sorry that your experience did not match your expectations. We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service. We value our customers’ opinions and would like to thank you for bringing this to our attention.

10/10 Excellent

Vivian, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Una buena opción para descansar en la carretera, muy limpio y aceptan mascotas
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on Jan 1, 2024
Hello Vivian, Thank you for choosing to stay with us! We appreciate you taking the time to tell us about your experience. Your feedback is very important and we value your opinion. We are pleased to know that you enjoyed your time with us!

6/10 Okay

Craig

Business traveler, Traveled with pets, Traveled with family
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on Dec 17, 2023
Hello Craig, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

2/10 Terrible

Virginia

Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on Jan 1, 2024
Hello Virginia, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

10/10 Excellent

Lorinda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on Dec 10, 2023
Hello Lorinda, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

8/10 Good

Gary Richard

Liked: Cleanliness, staff & service
Not a bad hotel considering the price. Some newer fittings (lights, mirror, flooring, heating) some old (eg tile). Little bit of mold on bathtub cieling. Did hear the cats once that others have mentioned.
Stayed 1 night in Nov 2023
Response from MP - Guest Relations Manager on Dec 10, 2023
Hello Gary, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

6/10 Okay

Quineyba

Traveled with family and small children
I liked how convenient the location was. I didn’t like that there was flys in our room.
Stayed 2 nights in Nov 2023
Response from MP - Guest Relations Manager on Dec 3, 2023
Hello Quineyba, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience hasn’t met your expectations on this occasion. I’ve shared this with the team so we can improve the facilities and provide a great experience for our customers in their stay here with us. We value our customers’ opinions and would like to thank you for bringing this to our attention.

6/10 Okay

Michael

Traveled with family and small children
A place to sleep, but not much more than that. Kinda run down. Receptionist not very friendly.
Stayed 1 night in Nov 2023
Response from MP - Guest Relations Manager on Nov 21, 2023
Hello Michael, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.

6/10 Okay

Christy

Traveled with group, Business traveler
Liked: Staff & service
Disliked: Cleanliness
The lady who checked us in was very friendly. Our room was dirty! Spiderwebs over the sink area, hair in the tub, dead flies on the wall by the picture and looked like a child wiped snot on a wall. The bathroom reeked of cigarette smoke. The noise from the freeway was constant, but not horrible.
Stayed 1 night in Nov 2023
Response from MP - Guest Relations Manager on Nov 19, 2023
Hello Christy, We’re so sorry that your experience did not match your expectations. We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service. We value our customers’ opinions and would like to thank you for bringing this to our attention.

4/10 Poor

Guida

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
condoms in the parking lot, burn on bed cover, tall table with low chairs
Stayed 1 night in Nov 2023
Response from MP - Guest Relations Manager on Nov 19, 2023
Hello Guida, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience hasn’t met your expectations on this occasion. I’ve shared this with the team so we can improve the facilities and provide a great experience for our customers in their stay here with us. We value our customers’ opinions and would like to thank you for bringing this to our attention.

8/10 Good

Suzanne

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from MP - Guest Relations Manager on Nov 14, 2023
Hello Suzanne, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

10/10 Excellent

Douglas

Stayed 1 night in Nov 2023
Response from MP - Guest Relations Manager on Nov 14, 2023
Hello Douglas, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean place. Great rate. Would stay there again.
Stayed 1 night in Nov 2023
Response from MP - Guest Relations Manager on Nov 4, 2023
Hello Brian, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

4/10 Poor

Jose A

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty room in general.
Walls where stain and dirty, wood floor was falling apart and room Stank like smoke.
Stayed 1 night in Oct 2023
Response from MP - Guest Relations Manager on Oct 31, 2023
Hello Jose, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.

2/10 Terrible

Gerald

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Was very dirty pretty disappointed we have stayed here before but we will never stay there again
Stayed 1 night in Oct 2023
Response from MP - Guest Relations Manager on Oct 23, 2023
Hello Gerald, We’re so sorry that your experience did not match your expectations. We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service. We value our customers’ opinions and would like to thank you for bringing this to our attention.

8/10 Good

andrew

overnighter
The place was fine ,room,The pool needs work.Breakfast is ony toast and beveage.
Stayed 1 night in Oct 2023
Response from MP - Guest Relations Manager on Oct 21, 2023
Hello Andrew, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

8/10 Good

River.A Kissi

Business traveler
Stayed 1 night in Oct 2023
Response from MP - Guest Relations Manager on Oct 14, 2023
Hello River, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

4/10 Poor

Mark

Liked: Cleanliness, room comfort
To many Flys
The hotel was not bad. The issue we had was ALL the flys in the room and outside. We must of killed at least 7 flys. We would not stay in this hotel again.
Stayed 1 night in Oct 2023
Response from MP - Guest Relations Manager on Oct 14, 2023
Hello Mark, We're very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

10/10 Excellent

Kathi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel!
Stayed 1 night in Oct 2023
Response from MP - Guest Relations Manager on Oct 14, 2023
Hello Kathi, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

4/10 Poor

Rose

Disliked: Cleanliness, amenities, property conditions & facilities
It was quiet, bed was comfortable
Stayed 1 night in Oct 2023
Response from MP - Guest Relations Manager on Oct 10, 2023
Hello Rose, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

4/10 Poor

Sonia

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from MP - Guest Relations Manager on Oct 14, 2023
Hello Sonia, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

6/10 Okay

Teresa

The room was nice and clean. It has a microwave and refrigerator which was so convenient. I’m glad we got a room on the 2nd floor. It was near McDonald’s and Starbucks and that’s a plus.
Stayed 1 night in Oct 2023
Response from MP - Guest Relations Manager on Oct 10, 2023
Hello Teresa, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

10/10 Excellent

Robert

Liked: Staff & service, property conditions & facilities
Outside trash cans needed dumping
Stayed 1 night in Sep 2023
Response from MP - Guest Relations Manager on Oct 1, 2023
Hello Robert, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

2/10 Terrible

DONG

Business traveler
Disliked: Property conditions & facilities
Room was not looks like pictures I got the not updated room. They don't look like the pictures on the book page
Stayed 1 night in Sep 2023
Response from MP - Guest Relations Manager on Oct 1, 2023
Hello Dong, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.

10/10 Excellent

Martin

Stayed 1 night in Sep 2023
Response from MP - Guest Relations Manager on Oct 7, 2023
Hello Martin, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

6/10 Okay

Lynnette

Stayed 1 night in Aug 2023
Response from MP - Guest Relations Manager on Sep 2, 2023
Hello Lynnette, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

6/10 Okay

Francisco

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2023
Response from MP - Guest Relations Manager on Aug 28, 2023
Hello Francisco, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from MP - Guest Relations Manager on Aug 15, 2023
Hello Valued Customer, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

8/10 Good

SHAWNA

Traveled with partner
Disliked: Amenities, property conditions & facilities
Nothing
Stayed 1 night in Jul 2023
Response from MP - Guest Relations Manager on Aug 2, 2023
Hello Shawna, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

6/10 Okay

James

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Just your average hotel.
Stayed 1 night in May 2023
Response from MP - Guest Relations Manager on Aug 2, 2023
Hello James, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

2/10 Terrible

George

Stayed 1 night in Jul 2023
Response from MP - Guest Relations Manager on Aug 19, 2023
Hello George, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

2/10 Terrible

Dalia

Disliked: Cleanliness, staff & service, property conditions & facilities
We didn't stay for long at the property. First they give us a used room with someone else in it. Went back to the front desk to give us another room, room was a smokers room when i request non smoke (i have 2 babies), and earwigs everywhere.
Stayed 2 nights in Jul 2023
Response from MP - Guest Relations Manager on Jul 29, 2023
Hello Dalia, We’re so sorry that your experience did not match your expectations. We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service. We value our customers’ opinions and would like to thank you for bringing this to our attention.

10/10 Excellent

James

Stayed 1 night in Jul 2023
Response from MP - Guest Relations Manager on Jul 25, 2023
Hello James, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

6/10 Okay

Jeff

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Looked recently remodeled but was dirty. Dirt in corners. Some counters were not wiped off in some time. Overall was acceptable. But could be great with a little better cleanliness
Stayed 1 night in Jul 2023
Response from MP - Guest Relations Manager on Jul 22, 2023
Hello Jeff, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet
Stayed 1 night in Jul 2023
Response from MP - Guest Relations Manager on Jul 19, 2023
Hello Thomas, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

4/10 Poor

Melissa

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023
Response from MP - Guest Relations Manager on Jul 16, 2023
Hello Melissa, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.