Lobby

Reviews of Red Roof Inn Dumas

2.5 out of 5
Red Roof Inn Dumas
1525 S Dumas Avenue, Dumas, TX

Reviews

7.6

Good

Rating 10 - Excellent. 221 out of 670 reviews" "
Rating 8 - Good. 224 out of 670 reviews" "
Rating 6 - Okay. 111 out of 670 reviews" "
Rating 4 - Poor. 67 out of 670 reviews" "
Rating 2 - Terrible. 47 out of 670 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Anita

Liked: Cleanliness, staff & service, property conditions & facilities
I feel the motel is understaffed as the same person who checked us in the night before was still in charge of both the front desk and the complimentary breakfast the next day. It was impossible for him to keep up with breakfast items on a super busy day of the total eclipse weekend. Not a big deal as a complimentary breakfast isn't the point of the stay. The beds were comfortable, pillows were not! Fortunately, I travel with one of my own. I reserved the room for three adults. There were two glasses, two cups and two sets of towels. What is the third person supposed to use? It's a pain to run to the front desk to get extras. It seems housekeeping could be aware of that night's reservations and leave amenities accordingly.
Stayed 1 night in Apr 2024

2/10 Terrible

Gerald

Disliked: Property conditions & facilities
Very old. Whatever upgrades made were not professionally done. Not worth the money we paid.
Stayed 1 night in Apr 2024
Response from RRI432 on Apr 15, 2024
Thank you for taking time out of your busy schedule to post a feedback for us. We appreciate your business.It seems you had issues with your room, May I ask what exactly was it that you did not enjoy so we can improve in future. We apologize for any inconvenience. Thank you!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on Apr 15, 2024
Hello Mary,We are excited to hear that you had a wonderful experience during your stay with us! We strive to provide exceptional service to all our guests. Our team looks forward to welcoming you back in the future for another fantastic stay.

8/10 Good

Sue, Whitehall

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traveled with husband, daughter and her dog. Good hotel for one night. Property a little dated but ok. Would probably stay there again.
Stayed 1 night in Apr 2024
Response from Manager on Apr 13, 2024
Hello Sue,We appreciate your feedback and are glad to hear you found our hotel suitable for your stay. Your comments are valued as we strive to continually improve our guests' experience. Should you choose to stay with us again, we look forward to welcoming you back.

10/10 Excellent

Jean

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Second time I've stayed at this peoperty. Check in has always been quick and efficient, and always so friendly. I travel with my dog so the fact she stays free is great!
Stayed 1 night in Feb 2024
Response from OnielRediresponse Specialist on Mar 1, 2024
Hi Jean,Thank you for taking the time to write a review of your stay at the Red Roof Inn Dumas. It is so rewarding to read that you had a good encounter with us and we truly appreciate your kind remarks about our property's serenity and our staff efficiency. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

10/10 Excellent

Kari

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful. Room clean and comfortable. Plenty of hot water for shower, quiet space, free continental breakfast with hot waffle maker. Hot coffee in room or in breakfast area. Convenient location.
Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello Kari,Thank you for taking the time to share your positive experience with us! We are thrilled to hear that our staff provided friendly and helpful service throughout your stay. It's great to know that your room was clean and comfortable, and that you enjoyed the convenience of our hot water supply and quiet space. We are glad you found our continental breakfast with a hot waffle maker and hot coffee to your liking. We hope to welcome you back in the future for another enjoyable stay.

6/10 Okay

Douglas

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 9, 2024
Hello Douglas,We appreciate you choosing our hotel for your stay. If you have any further comments or concerns about your experience, please reach out to us directly. We value your feedback and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
El personal el lobby muy amable todo muy bien
Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello David,Gracias por compartir tu experiencia positiva con nuestro amable personal del lobby. Nos complace saber que tu estadía fue agradable. Siempre nos esforzamos por brindar un excelente servicio a nuestros huéspedes. ¡Esperamos darte la bienvenida de nuevo en el futuro!

10/10 Excellent

Basil

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was great! Room very clean. Staff very professional, ready to help. We enjoy staying here, will be back.
Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello Basil,Thank you for your wonderful review! We are thrilled to hear that you had a great stay and that our friendly staff made a positive impression. We strive to provide excellent service and maintain cleanliness throughout the hotel. We look forward to welcoming you back in the future.

8/10 Good

June

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Toni-Ann RediResponse Specialist on Dec 13, 2023
Hello June,Thank you for choosing to stay at our Red Roof. I appreciate your 4/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Red Roof Management

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Stay; I'll be back
I'm not "fluffy," but found the Red Roof Inn convenient, comfortable, and clean, which do matter. The young lady who checked me in was polite, friendly, and helpful, as was the young man who helped me the morning I left; they both went beyond...I felt like I was at Disneyland, where they train the staff to be friendly.
Stayed 1 night in Dec 2023
Response from Manager on Dec 12, 2023
Dear Guest,Thank you for taking the time to share your positive experience at our Red Roof Inn. We're thrilled to hear that you found our hotel convenient, comfortable, and clean. It's great to know that our staff, especially the young lady who checked you in and the young man who assisted you during your departure, provided excellent service. We strive to create a pleasant and welcoming atmosphere for our guests, and your feedback is truly appreciated. We hope to have the pleasure of serving you again in the future.

10/10 Excellent

Mildred

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly. Very clean rooms. Good price for room. Would stay here again.
Stayed 1 night in Dec 2023
Response from Manager on Dec 5, 2023
Hello Mildred,Thank you for your positive feedback! We're thrilled to hear that you found our staff friendly, our rooms clean, and the price satisfactory. We appreciate your kind words and look forward to welcoming you back on your next visit.

10/10 Excellent

sammie

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
front desk people where so awesome
Stayed 1 night in Nov 2023
Response from Manager on Dec 5, 2023
Hello sammie,Thank you for taking the time to acknowledge our wonderful front desk team! We are thrilled to hear that they provided you with an awesome experience during your stay. It's always a pleasure to have you as our guest, and we look forward to welcoming you back in the future.

8/10 Good

Darcy L

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from LaTunde Murrant. Rewards Specialist on Dec 1, 2023
Hello Darcy, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DUMAS and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

6/10 Okay

Scott

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
For the trip it was a good location. Rooms are run down and poorly fixed. They would be better off telling you they did not have breakfast than serve what they did
Stayed 1 night in Nov 2023
Response from Manager on Nov 30, 2023
Hello Scott,Thank you for your feedback on your recent stay. We appreciate your comment on the location. We apologize for any inconveniences caused by the condition of the rooms. Our team is continuously working on improving the facilities. We take note of your feedback regarding breakfast and will share it with our team for further review. We value your input and hope to have another opportunity to exceed your expectations in the future.

8/10 Good

jeb

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean with helpful, friendly staff
Stayed 1 night in Nov 2023
Response from Toni-Ann RediResponse Specialist on Nov 21, 2023
Hello Jeb,Thank you for reviewing your stay at our Red Roof Inn. We're elated that the cleanliness of our room, alongside our helpful/friendly staff were the highlights of your stay. I’m so glad we earned your 4/5 score. The feedback you’ve provided will be used to continually improve our hotel. Thank you for choosing Red Roof Inn Dumas, Jeb. We hope to see you again soon. Sincerely, Toni-Ann Red Roof ManagementRediResponse Specialist

4/10 Poor

Edward

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
You get what you pay for. Cheaper price meant shabby run down property, saggy mattress, old and worn overall. Gal at from desk very nice but would not stay here again. Worth 40 or 50 more bucks to stay elsewhere.
Stayed 1 night in Nov 2023
Response from Manager on Nov 21, 2023
Hello Edward, Thank you for taking the time to share your feedback with us. We appreciate your kind words about our front desk staff. We're sorry to hear that the property did not meet your expectations. We aim to provide comfortable accommodations at a competitive price. We value your feedback and will take it into consideration as we continuously work on improving our facilities. Should you have any further concerns, please feel free to reach out to our management team.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Devorine Red Roof Management on Nov 20, 2023
Thank you for taking a moment to rate your experience, Our Valued Guest. The staff at the Red Roof Inn Dumas and I appreciate your 5/5 score. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strives to deliver a clean, comfortable and value-based stay to all guests. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Devorine Red Roof Management RediResponse Specialist

6/10 Okay

Karla, Abilene

Traveled with family
Liked: Cleanliness, staff & service
Our stay at the Red Roof Inn Dumas met our needs for a quick rest after a very long drive. The breakfast the next morning was woefully uninviting with stale bread, unappetizing choices, and undrinkable coffee. The staff was kind, however, which was great.
Stayed 1 night in Oct 2023
Response from Manager on Nov 5, 2023
Hello Karla,Thank you for choosing the Red Roof Inn Dumas for your recent stopover. We appreciate your feedback and are glad to hear that our staff provided you with kind service. We apologize for any dissatisfaction with the breakfast offerings and will pass on your comments to our team for review and improvement. We hope to have the opportunity to welcome you back in the future for a more enjoyable experience.

8/10 Good

Darren

Stayed 1 night in Oct 2023
Response from Manager on Nov 22, 2023
Hello Darren,Thank you for taking the time to review our hotel. We appreciate your feedback and are glad to hear that you had an overall positive experience during your stay. We apologize for any inconvenience you may have encountered and would like to assure you that your rating have been shared with our team for further improvement. We hope to have the opportunity to welcome you back in the future for an even better stay.

10/10 Excellent

Miriam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Manager on Nov 7, 2023
Hello Miriam,Thank you for taking the time to leave a 5-star review! We are delighted to hear that you had a positive experience during your stay at our hotel. We strive to provide exceptional service and ensure our guests have a comfortable and enjoyable stay. It was a pleasure having you as our guest, and we hope to welcome you back in the future.

8/10 Good

William, Denison

Liked: Cleanliness, staff & service, amenities
Basic hotel for an overnight after a long day of driving. I’ve stayed here twice and would stay here again.
Stayed 1 night in Oct 2023
Response from Manager on Oct 31, 2023
Hello William,Thank you for choosing our hotel for your overnight stay, and for being a returning guest! We're glad to hear that you found our accommodations suitable for your needs. We appreciate your loyalty and look forward to welcoming you back in the future.

10/10 Excellent

Victor hugo

Stayed 1 night in Oct 2023
Response from Manager on Nov 16, 2023
Hello Victor hugo,Thank you for taking the time to leave such a positive review of your recent stay at our hotel. We are thrilled to hear that you had a wonderful experience. Your satisfaction is our top priority and we are pleased that we were able to meet your expectations. We hope to welcome you back again soon for another fantastic stay.

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Our room was clean. Simple breakfast, but there was plenty. Coffee at breakfast was too strong.
Stayed 1 night in Oct 2023
Response from Oshane RediResponse Specialist on Oct 19, 2023
Dear Roger, Thank you for taking the time to complete our guest survey. I appreciate your comments following your recent stay at the RED ROOF INN DUMAS regarding the room and breakfast. I do apologize for the issue highlighted with the coffee. Feedback from our guests is always welcome as Red Roof strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

10/10 Excellent

William, Denison

Stayed 1 night in Oct 2023
Response from Manager on Nov 7, 2023
Hello William,Thank you for taking the time to share your positive experience! We are delighted to hear that you enjoyed your stay with us. Our team works hard to ensure that all of our guests have a comfortable and enjoyable stay. We hope to welcome you back in the future for another exceptional experience.

4/10 Poor

Don

Disliked: Staff & service, property conditions & facilities, room comfort
Bad Experience
The room assigned was half empty—half had a bed and a TV and a small desk, but the other half was a large empty area where side chairs or small sofas had been removed. We asked for a different room with complete furnishings but they did not have any. I asked for a refund but they said I paid Expedia/Hotels.com, so I would have to “call” them which is almost impossible on a weekend night. Bad experience and do not trust Ted Roof Inn any longer
Stayed 1 night in Oct 2023
Response from Antonio,RediResponse Specialist on Oct 15, 2023
Dear Don,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN DUMAS. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with what you described as issues with your reserved room.We will take your comments into consideration to make changes to improve our customer experience. I do hope that you will return to our hotel, or any of our other brand locations in the future.Sincerely,Antonio,Red Roof Management RediResponse Specialist

10/10 Excellent

Katherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and spacious.
Stayed 1 night in Oct 2023
Response from Toni-Ann RediResponse Specialist on Oct 8, 2023
Dear Katherine,We appreciate your comments regarding your recent stay at the Red Roof Inn. It’s nice to see that the spaciousness and the cleanliness of your room both met your expectations, resulting in your 5/5 score. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.Thank you again, we hope you'll return so that we can provide you with another great stay. Best wishes, Toni-Ann Red Roof ManagementRediResponse Specialist

10/10 Excellent

JAMES

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Oct 2023
Response from Xao Red Roof Management RediResponse Specialist on Oct 7, 2023
Hi James,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn Dumas with us. It was so rewarding to see that we earned your 5/5 score with our cleanliness. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us. Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best wishes,XaoRed Roof ManagementRediResponse Specialist

10/10 Excellent

Tracy, San Antonio

Traveled with family and small children, Traveled with pets, Traveled with family
Great place with great customer service
Stayed 1 night in Sep 2023
Response from Manager on Oct 1, 2023
Hello Tracy,Thank you for sharing your experience with us. We appreciate the input referring to our service. We hope to see you again to deliver you with a 5 star experience.

6/10 Okay

Gary

Business traveler
Liked: Staff & service
Hotel was clean and desk clerk friendly. Room needed some updates; bed was comfortable.
Stayed 1 night in Sep 2023
Response from Manager on Sep 30, 2023
Hello Gary ,I am happy that we met most of your needs and appreciate that you also let us know the areas that we can continue to improve upon. Your feedback is helpful, and we can benefit from your perspective of our accommodations, hospitality, and services. We are always looking for ways to improve the guest experience. I hope you will return to see how we continue to grow and evolve.

8/10 Good

Mike

Traveled with family
Liked: Cleanliness, staff & service, amenities
The place was nice and most ways quiet. Nice access to other shopping and resturaunts. The Pool being closed was a bummer.
Stayed 1 night in Sep 2023
Response from Manager on Sep 26, 2023
Hello Mike,I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our access and also our pool. I hope that we will impress you with exemplary service during future visits.

10/10 Excellent

Kimberley, san antonio

Liked: Staff & service
Stayed 1 night in Sep 2023
Response from Devorine Red Roof Management on Sep 23, 2023
Thank you for taking a moment to rate your experience, Kimberley. The staff at the Red Roof Inn Dumas and I appreciate your positive 5/5 score following your stay. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine Red Roof ManagementRediResponse Specialist

10/10 Excellent

Nancy

Traveled with partner, Traveled with family
No coffee and poor breakfast selection was disappointed
Stayed 1 night in Sep 2023
Response from Kerry-Lee RediResponse Specialist on Sep 20, 2023
Dear Nancy, Thank you for taking the time to tell us about your experience at the RED ROOF INN DUMAS. I am sorry that your experience was less than ideal due to the unfavorable breakfast and no coffee. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for the perfect scoring. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and all the best in your future travels. Very truly yours, Kerry-Lee Red Roof ManagementRediResponse Specialist

6/10 Okay

Mary

Disliked: Staff & service, amenities
NFL channel not included with room
Stayed 1 night in Sep 2023
Response from Manager on Oct 22, 2023
Hello Mary,Thank you for your feedback. We apologize for any inconvenience caused. We'll take note of your suggestion regarding including the NFL channel in our room amenities.

10/10 Excellent

Brigitte

Traveled with family
Clean and quiet
Stayed 1 night in Sep 2023
Response from Sharma RediResponse Specialist on Sep 16, 2023
Dear Brigitte,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN DUMAS. It's good to hear that you found our hotel to be clean and quiet resulting in a 5/5 score.Thank you again for your kind words. Red Roof hope to continue to provide great experiences for you. Sincerely,Sharma Red Roof Management RediResponse Specialist

10/10 Excellent

Ellisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean
Stayed 1 night in Sep 2023
Response from Manager on Sep 16, 2023
Hello Ellisa,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

8/10 Good

Dana

Traveled with pets
Liked: Cleanliness, staff & service
Disliked: Amenities
Room was very clean and nice. The staff was very nice and helpful. There were lots of restaurants close by and a supermarket across the street. The breakfast was really bad though, even the pastries were dry and old. However, for the price and pets staying free it was a great stay.
Stayed 1 night in Sep 2023
Response from Nishaye RediResponse Specialis on Sep 7, 2023
Dear Dana,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Dumas. We strive to provide guests with the best customer service and all the comforts of home, so it was rewarding to read that your room was satisfactory, you liked our friendly staff and the convenience of our hotel in close proximity to restaurants near by. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Deb

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Red Roof Inn on Sep 4, 2023
Thank you for taking time out of your day to post a review for our hotel. We strive for our guest happiness. We appreciate your business.

10/10 Excellent

John

Business traveler
Clean. Easy to park
Stayed 1 night in Aug 2023
Response from Oshane RediResponse Specialist on Aug 30, 2023
Dear John, Thank you for taking the time to complete our guest survey. I appreciate your comments following your recent stay at the RED ROOF INN DUMAS regarding the cleanliness and convenience. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

8/10 Good

Jadira

Liked: Staff & service
Wish the pool was working
Stayed 2 nights in Aug 2023
Response from Manager on Aug 29, 2023
Hi Jadira,Thank you so much for your feedback! We will be sure to share this with our Team and look forward to welcoming you back.

10/10 Excellent

Yong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Opening Entrance doors in the back is kind of hassel.
Stayed 1 night in Aug 2023
Response from Sharma RediResponse Specialist on Aug 24, 2023
Dear Yong,Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN DUMAS. I am sorry for any inconvenience caused due to the difficulties you had opening the entrance doors. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your concern. We look forward to hosting you again in the future.Sincerely,Sharma Red Roof ManagementRediResponse Specialist

8/10 Good

Darrel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Nishaye Red Roof Management on Aug 22, 2023
Dear Darrel, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn Dumas. We value you as a our guest and welcome your 8/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Paula

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, clean and close to interstate and town
Stayed 1 night in Aug 2023
Response from Sharma RediResponse Specialist on Aug 16, 2023
Dear Paula,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN DUMAS. I am happy to hear that you found our hotel to be nice, clean, and in close proximity to the interstate and town resulting in a 5/5 score.Thank you again for your kind words. We hope to continue to provide great experiences for you.Sincerely,SharmaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Glenda, Denton

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast checkin. Friendly staff. Neat and clean room.
Stayed 1 night in Aug 2023
Response from Manager on Aug 16, 2023
Hi Glenda,Thank you so much for your compliments on our friendly services. It is extremely rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, fast service and hospitable experience. We are overjoyed to hear that you had a great time with us, and we thank you for sharing your experience!

6/10 Okay

Becky

Traveled with partner, Traveled with family
Liked: Cleanliness
Disliked: Amenities
Checkin staff was very nice but didn’t seem to know the property when asked where we should park for easy access to the room. Other guest very loud at 2:30am.
Stayed 1 night in Aug 2023
Response from Red Roof Inn on Aug 13, 2023
We appreciate you taking time out of your day to review our hotel. We believe in making our guests happy makes us happy, We strive for happiness and a quality stay. We appreciate your business.

10/10 Excellent

Rob

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean!
Stayed 1 night in Aug 2023
Response from Red Roof Inn on Aug 13, 2023
We appreciate you taking time out of your day to fill out the survey. Thank you for choosing us.

10/10 Excellent

Glenda, Denton

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was very smooth and my room was nicely appointed and very clean. Property was very nice as well. I would recommend this property. Very good Bang for the Buck!
Stayed 1 night in Aug 2023
Response from Manager on Aug 7, 2023
Hello Glenda,Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our room and also our property. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

8/10 Good

Howard

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2023
Response from Manager on Aug 8, 2023
Hello Howard,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 Excellent

George

Stayed 1 night in Aug 2023
Response from Nishaye Red Roof Management on Aug 22, 2023
Dear George, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn Dumas. The staff and I were happy to see we met your expectations, prompting your 5/5. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

8/10 Good

Rex

Traveled with family
Liked: Cleanliness, staff & service
Friendly staff,clean room good price ....broken exterior door locks key card wouldn't open 2 outside doors...limited parking on the night i was there
Stayed 1 night in Jul 2023
Response from Manager on Jul 25, 2023
Hello Rex, It was a pleasure assisting you during your stay. Our rooms are cleaned by professional cleaners every checkout and during this pandemic, we take extra precautions and cleaning. We can assure you that the room and everything inside have been cleaned and sanitized, but we will still make sure to have this reviewed with our cleaners.