4 outdoor pools, open 7:00 AM to 11:00 PM, cabanas (surcharge)
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Reviews of El Conquistador Resort

4 out of 5
El Conquistador Resort
1000 Conquistador Avenue, Fajardo

Reviews

8.8

Excellent

Rating 10 - Excellent. 1326 out of 2110 reviews" "
Rating 8 - Good. 403 out of 2110 reviews" "
Rating 6 - Okay. 204 out of 2110 reviews" "
Rating 4 - Poor. 84 out of 2110 reviews" "
Rating 2 - Terrible. 93 out of 2110 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Phiona

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved this place!! I wish there were a few more daily activities however the stay was amazing! Rooms were spotless. Food was to die for. Service was so greattttt.
Stayed 3 nights in Apr 2024

10/10 Excellent

Heriberto, Springfield

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second time staying at El Conquistador Resort and we enjoyed ourselves immensely. They have Great restaurants, really good shopping on premise, and great activities to do on the Palomino Island.
Stayed 3 nights in Apr 2024

10/10 Excellent

Lorraine Rivera

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 3 nights in Apr 2024

2/10 Terrible

Rosalba

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our hotel room smelled bad. Place was humid and dirty. Limited transportation.
Stayed 4 nights in Apr 2024
Response from Viviany on Apr 18, 2024
Greetings Rosalba. Our sincerest apologies for not exceeding expectations. Your feedback is invaluable to us as we strive to continually enhance the guest experience. We will share your experience with our team so we can continue improving our services and facilities.

10/10 Excellent

Nuvia

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place, we’ve been there several times. But one default I would say, I had 2 kids under 2yrs old and ran out of playpen/cribs - my response to them is a beautiful place making all of this money, couldn’t send a manager with a company credit card to get one? Lol
Stayed 3 nights in Apr 2024
Response from Viviany on Apr 18, 2024
Greetings Nuvia. Thank you for visiting us again and for sharing your experience. We're glad you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

Suzette

Liked: Cleanliness, staff & service, property conditions & facilities
Tremenda estadía la pasamos muy bien
Stayed 3 nights in Mar 2024
Response from Viviany on Apr 17, 2024
Saludos Suzette. Nos alegra que haya disfrutado su estadía. ¡Esperamos verle de nuevo pronto!

6/10 Okay

Lina

Traveled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The hotel had a hard time finding the reservation, it took them 30m. We paid $400 more on top of the reservation to get a suit. The suit was in very poor condition. The room needs updating. Handle of shower was broken. The door to the shower was hard to close and the water would come out from the bottom of it. The AC in the main room was not working properly, it was humid even after calling to get it serviced. The sofas/chairs had stains on them. The sofa bed mattress was old enough to the point you can feel the springs. Extremely disappointed in that sense. The elevator was not working when we arrived and the funicular got stuck while going down. The hotel will not allow you to reserve a spot to go the Palomino Island before arrival. We were lucky to the get a reservation for 1:30 pm the next day. By the time you check in most reservations are gone. The rest of the hotel is nice / clean.
Stayed 2 nights in Apr 2024
Response from Viviany on Apr 16, 2024
Greetings Lina. Thank you for staying with us and for sharing your experience. Your feedback is invaluable to us as we strive to enhance the guest experience. We will make sure to share your review with the team so we may improve our facilities.

10/10 Excellent

Lourdes

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Viviany on Apr 17, 2024
Agradecemos su calificación positiva. ¡Esperamos volverle a ver pronto! / We appreciate the positive review. We hope to see you again soon!

10/10 Excellent

Rosa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 3 nights in Apr 2024
Response from Viviany on Apr 16, 2024
Saludos Rosa. Nos alegra que haya disfrutado su estadía. ¡Esperamos verle de nuevo pronto!

8/10 Good

Marisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful experience. We just weren’t thrilled that they closed down half of the property for a private event for 2 of the days we were there. Also, this event was incredibly loud all day long.
Stayed 4 nights in Apr 2024
Response from Viviany on Apr 15, 2024
Greetings Marisa. Thank you for staying with us and for sharing your experience. We're glad you had a wonderful experience. We hope to see you again someday!

10/10 Excellent

Eileen, Annapolis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the private island.
Stayed 6 nights in Feb 2024
Response from Viviany on Apr 15, 2024
Greetings Eileen. We're glad you enjoyed Palomino Island. We hope to see you again soon!

10/10 Excellent

Stephen J

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The island
Stayed 5 nights in Apr 2024
Response from Viviany on Apr 15, 2024
Greetings Stephen. We're glad you enjoyed Palomino Island. We hope to see you again soon!

10/10 Excellent

Sasha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is paradise! Amazing resort and costumer service! Special thanks to Yanaira who went above and beyond to d to make sure we had the best experience…epitome of customer satisfaction! Can’t wait to revisit.
Stayed 1 night in Apr 2024
Response from Viviany on Apr 15, 2024
Greetings Sasha. We take pride in knowing guests are happy with their stay. We look forward to your next stay!

10/10 Excellent

Margarita

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is beautiful and carefully maintained. There is a bit of walking involved as the property is massive. What made our stay superb was Ms. Gloria at the front desk and Ralph’s, the bellboy. These two individuals stood out for their superb customer service and their attention to the guests. The smile on their faces everything I approached them, and it was several times, is commendable. They are the face of a hotel focused to customer care. The entire staff is very, very welcoming but Gloria and Ralphie were superb. On my next visit, which will be soon, I’ll be sure to ask for them to assist. I hope management recognizes these two individuals. I also posted on social media my experience in this hotel as my family and I will definitely return. What an amazing time at El Conquistador!!!!!!
Stayed 2 nights in Apr 2024
Response from Viviany on Apr 15, 2024
Greetings Margarita. We're glad you and your family enjoyed their stay. We take great pride in our team and it brings us joy to know they provided a memorable experience. We look forward to your next visit!

10/10 Excellent

Andy Zuniga

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort really enjoyed the views and services. Thank you. Nice employees also always smiling 👍
Stayed 5 nights in Apr 2024
Response from Viviany on Apr 12, 2024
Greetings Andy. We're glad you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

Kiomara

Liked: Cleanliness, staff & service, property conditions & facilities
Great pools and magnificent views. Will be returning again!!
Stayed 1 night in Apr 2024
Response from Viviany on Apr 12, 2024
Greetings Kiomara. We're glad you enjoyed your stay. We look forward to your next visit!

10/10 Excellent

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El alojamiento esta limpio, es comodo y tiene muchas facilidades para pasar el dia. Lo mas recomendable la excursion a Palomino.
Stayed 2 nights in Apr 2024
Response from Viviany on Apr 11, 2024
Saludos Patricia. Nos alegra que haya disfrutado su estadía. ¡Esperamos verle de nuevo pronto!

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Viviany on Apr 11, 2024
Agradecemos su calificación positiva. ¡Esperamos volverle a ver pronto! / We appreciate the positive review. We hope to see you again soon!

8/10 Good

Margarita

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is very appealing. Clean.
Stayed 4 nights in Apr 2024
Response from Viviany on Apr 10, 2024
Greetings Margarita. We're glad you enjoyed the resort. We hope to see you again soon!

10/10 Excellent

Massiel Leyva

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay and relax
Stayed 3 nights in Apr 2024
Response from Viviany on Apr 10, 2024
Greetings Massiel. We're glad you enjoyed your stay and were able to relax. We hope to see you again soon!

10/10 Excellent

Lynet

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Manager was great!!! The rest of the staff was subpar The renovations came out great
Stayed 1 night in Apr 2024
Response from Viviany on Apr 10, 2024
Greetings Lynet. Thank you for staying with us and for sharing your feedback. We're glad you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

George

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we will definitely be back!!
Stayed 5 nights in Apr 2024
Response from Viviany on Apr 10, 2024
Greetings George. We're glad you enjoyed your stay. We look forward to your next visit!

10/10 Excellent

Alexandra, San Juan

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Marina Deluxe King Bedroom is fabulous!
Stayed 2 nights in Apr 2024
Response from Viviany on Apr 10, 2024
Greetings Alexandra. We're glad you enjoyed our Marina. We hope to see you again soon!

2/10 Terrible

Swadhin

Traveled with family
Disliked: Cleanliness, staff & service
Overall experience was terrible
Stayed 4 nights in Apr 2024
Response from Viviany on Apr 10, 2024
Greetings Swadhin. Our sincerest apologies for not exceeding expectations. Your feedback helps us improve future guest experiences.

2/10 Terrible

Bijaya Kumar

Disliked: Property conditions & facilities
It is not worth the price for the property.
Stayed 4 nights in Apr 2024
Response from Viviany on Apr 10, 2024
Greetings Bijaya Kumar. Our sincerest apologies for not exceeding expectations. Your feedback helps us improve future guest experiences.

10/10 Excellent

Julian

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Apr 2024
Response from Viviany on Apr 8, 2024
Agradecemos su calificación positiva. ¡Esperamos volverle a ver pronto! / We appreciate the positive review. We hope to see you again soon!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property! We will definitely be back.
Stayed 4 nights in Apr 2024
Response from Viviany on Apr 10, 2024
Greetings Jennifer. We're glad you enjoyed your stay. We look forward to your next visit!

10/10 Excellent

Stacey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is spectacular!
Stayed 4 nights in Apr 2024
Response from Viviany on Apr 10, 2024
Greetings Stacey. We're glad you enjoyed the resort. We hope to see you again soon!

10/10 Excellent

Anibal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Viviany on Apr 8, 2024
Agradecemos su calificación positiva. ¡Esperamos volverle a ver pronto! / We appreciate the positive review. We hope to see you again soon!

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Viviany on Apr 8, 2024
Agradecemos su calificación positiva. ¡Esperamos volverle a ver pronto! / We appreciate the positive review. We hope to see you again soon!

2/10 Terrible

james

Traveled with family and small children, Traveled with family
Disliked: Staff & service, property conditions & facilities
Staff on property were rude and inconsiderate. Check in took over 2 hours. Palomio island was unavailable due to capacity issues with their broken down boats. Resort is incredibly mismanaged and it’s a shame because it could be incredible.
Stayed 4 nights in Apr 2024
Response from Viviany on Apr 10, 2024
Greetings James. Our sincerest apologies for not exceeding expectations. We understand your frustration and will be sharing it with the team so we may learn and continue improving our services.

8/10 Good

Diana

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
El sitio hermoso, pero super lentos para atender, nos tomo mas de 1 hora para hacer check in, un sitio de este tamaño debe tener mas personal, fuimos a el restaurante mexicano y se tardaron caso 40 min en tomarnos la orden y 1 hora en traernos la comida y cuando llego estaba equivocada la orden, la Comida estaba ok, pero si les falta mejor atencion y mucho mas personal.
Stayed 2 nights in Apr 2024
Response from Viviany on Apr 5, 2024
Saludos Diana. Gracias por quedarse con nosotros y por compartir su experiencia. Agradecemos sus comentarios y los utilizaremos para mejorar nuestros servicios.

10/10 Excellent

agnieszka

Liked: Cleanliness
Stayed 3 nights in Mar 2024
Response from Viviany on Apr 5, 2024
Agradecemos su calificación positiva. ¡Esperamos volverle a ver pronto! / We appreciate the positive review. We hope to see you again soon!

4/10 Poor

Carem M.

Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Viviany on Apr 5, 2024
Our sincere apologies for not exceeding expectations. We'd like to know more details about your stay so we may continue to improve our services and facilities. \ Nuestras más sinceras disculpas si no superamos sus expectativas. Nos gustaría saber más detalles sobre su estadía para poder mejorar nuestros servicios y facilidades.

8/10 Good

Valerie, Alexandria

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is in a beautiful location and offers very attractive amenities like a small waterpark and a ferry ride to a private island.
Stayed 3 nights in Mar 2024
Response from Viviany on Apr 5, 2024
Greetings Valerie. We're glad ou enjoyed your stay. We hope to see you again soon!

6/10 Okay

Cesar, Rincon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The money that you spend on this place is not worth it with the service provided. It's understood that at times, items go out of order and break down, but this places had no back up plans. Property owner seems to care more about himself and his family than the paying visitors. He even stepped in front of the lines to get to Palomino island, in front of those waiting for hours to get there without a care in the world. I'm glad to say that due to myself and family, some rules changed to benefit others. Gerardo Ortiz, you should be glad that your so called security was called when I started complaining and that I have that much respect for employees.
Stayed 5 nights in Mar 2024
Response from Viviany on Apr 5, 2024
Greetings Cesar. Our sincerest apologies for not exceeding expectations. We understand your frustration. Please know we will be sharing your review with the team so we may learn and take action.

10/10 Excellent

Wanda

Traveled with family
Liked: Amenities
The Palomino Brach
Stayed 2 nights in Mar 2024
Response from Viviany on Apr 3, 2024
Greetings Wanda. We're glad you enjoyed your stay. We hope to see you again soon!

8/10 Good

Edwin

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The food options were not as expected. And transportation issues to Palomino island.
Stayed 3 nights in Mar 2024
Response from Viviany on Apr 1, 2024
Greetings Edwin. Thank you for staying with us and for sharing your experience. Your comments allow us to continue improving our services and facilities. Please do give us an opportunity to make every stay count and come back to us!

6/10 Okay

Wolga

Traveled with family and small children
Liked: Amenities, property conditions & facilities
Sad to say because as a native of PR being there for the first time in my 45 years woth my son and fiancee was disappointing. There was a cockroach in our room and for the 3 day 2 night stay no room service at all to change sheets, take out trash, etc. Also, the attraction being the provaye island was a difficult task to get to and on off. Every restaurant extremely slow and not great food for what you pay. On a positive note, most resort staff friendly and willing to help in need of assistance.
Stayed 2 nights in Mar 2024
Response from Viviany on Apr 1, 2024
Greetings Wolga. Thank you for staying with us and for sharing your experience. Your feedback is invaluable to us as we strive to enhance our services. Please do give us an opportunity to make every stay count and come back to us!

8/10 Good

maulik

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
water park
Stayed 3 nights in Mar 2024
Response from Viviany on Apr 1, 2024
Greetings Maulik. We're glad you enjoyed the Coqui Water Park. We hope to see you again someday!

4/10 Poor

Laura

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
While beautiful, i would not recommend staying at this resort. I booked it for a special family trip to celebrate my daughters 15th birthday. The entire point of a resort is to be able to relax and have everything at your finger tips. This was not the case at this resort. All of their restaurants require prior reservations if you would like seated in a timely fashion. Their private island is the only place on the resort you will find a beach and the ferry to take you there also requires a reservarion. I asked at check in (which took an hour) how far in advance we needed to book the ferry and was told 30 min. The next morning, i called to make a reservation for later that afternoon and was told that the only availability was the day before we left, at 2:30pm. This means that we would get one trip to the beach for a couple hours (you need to be on the ferry to leave by 5pm) during our entire almost week long trip. We decided to do our best and enjoy the pools and visited a local beach in the mean time. We showed up to our reservation for the ferry and was told it had left/was full. There was another guest who had been there for 2 hours past his reservation. Turns out people can get on and off the ferry without a reservation because no one is checking. I paid a lot of money for this resort and had i known this would have been my experience, i would have booked elsewhere and enjoyed the public beaches for alot cheaper. Generally, service was super slow but the people werenice
Stayed 7 nights in Mar 2024
Response from Viviany on Apr 1, 2024
Greetings Laura. Our sincerest apologies for not exceeding expectations. We understand your frustrations and will make sure to share your review with the team so we can learn and take action. Your feedback is invaluable to us as we strive to enhance our services.

8/10 Good

Sharon

Traveled with family
Liked: Cleanliness, staff & service, amenities
Check-in wasn’t great. Our room wasn’t ready on time and they said they would call us when it was. They never called and we walked around the resort for hours. One of the trams wasn’t working and neither were two of the boats to take guests to Palomino Island. My teenager’s only complaint was that the wi-fi was spotty.
Stayed 3 nights in Mar 2024
Response from Viviany on Apr 1, 2024
Greetings Sharon. Thank you for staying with us and for sharing your experience. Your feedback is invaluable to us as we strive to enhance our services. Please do give us an opportunity to make every stay count and come back to us!

10/10 Excellent

Erick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Viviany on Apr 1, 2024
Agradecemos su calificación positiva. ¡Esperamos volverle a ver pronto! / We appreciate the positive review. We hope to see you again soon!

8/10 Good

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views!
Stayed 5 nights in Mar 2024
Response from Viviany on Apr 1, 2024
Greetings Michelle. Thank you for staying with us and for sharing your experience. We're glad you enjoyed our beautiful views. We hope to see you again someday!

8/10 Good

Katie

Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
We loved the amenities but the service was poor. One of the funiculars was broken, which meant long lines for the one remaining. The boats to Palomino Island were behind schedule, but worse, all reservations for the island were gone before we even checked in. No one helped us find our room and staff were not very pleasant.
Stayed 4 nights in Mar 2024
Response from Viviany on Apr 1, 2024
Greetings Katie. Thank you for contacting us and for sharing your experience. Your feedback gives us the opportunity to improve our services and facilities. Please do give us an opportunity to make every stay count and come back to us!

10/10 Excellent

Karen, Dellwood

Liked: Cleanliness, staff & service, property conditions & facilities
This is our third time here and we love it. Staff are so friendly and helpful. Beautiful facility and great location
Stayed 7 nights in Feb 2024
Response from Viviany on Apr 1, 2024
Greetings Karen. Always a pleasure to have you with us. We look forward to your next visit!

10/10 Excellent

Jeanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of my most favorite resorts I’ve ever been to! Incredible food, experience, customer service, pools and scenery. I mean, no words! It’s highly underrated and while I love that for selfish reasons, I did want to shout it out and share it with others! The boat to the island across (Palomino) and the water park below by cable car is incredible! We were on our honeymoon for this but we will be back. My top fave resort / hotel in Puerto Rico!! 🇵🇷
Response from Viviany on Mar 27, 2024
Greetings Jeanne. We're glad you enjoyed your stay. We look forward to your next visit!

10/10 Excellent

Rosabel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Pool are very nice
Stayed 2 nights in Mar 2024
Response from Viviany on Mar 26, 2024
Greetings Rosabel. We're glad you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Viviany on Mar 27, 2024
Agradecemos su calificación positiva. ¡Esperamos volverle a ver pronto! / We appreciate the positive review. We hope to see you again soon!

10/10 Excellent

Uniqua Chanee

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This resort was absolutely amazing!! From the staff upon arriving to maintenance. Every person was friendly and very welcoming. We ran into several issues booking through Expedia but outside of that the resort itself was beautiful.
Stayed 3 nights in Mar 2024
Response from Viviany on Mar 26, 2024
Greetings Uniqua. We're glad you enjoyed your stay. We hope to see you again soon!