Outdoor pool, open 8:00 AM to 10:00 PM, sun loungers

Reviews of Holiday Inn Tuxpan - Convention Center, an IHG Hotel

4 out of 5
Holiday Inn Tuxpan - Convention Center, an IHG Hotel
Blvd. La Calzada N. 33, Colonia La Calzada, Tuxpan, VER

Reviews

8.8

Excellent

Rating 10 - Excellent. 324 out of 557 reviews" "
Rating 8 - Good. 150 out of 557 reviews" "
Rating 6 - Okay. 41 out of 557 reviews" "
Rating 4 - Poor. 23 out of 557 reviews" "
Rating 2 - Terrible. 19 out of 557 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jaime

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Hotel restaurant is beautiful but food is lacking. Other than that staff super helpful and friendly.
Response from Holiday Inn Convention Center on Mar 18, 2024
Es un placer saludarle y al mismo tiempo transmitirle por medio de este breve comentario nuestro agradecimiento por su preferencia hacia Holiday Inn Tuxpan Convention Center nos alegra mucho que su estancia con nosotros haya sido confortable, le reiteramos nuestro compromiso de seguir mejorando, para lo que sus comentarios serán tomados en cuenta. Lo esperamos pronto.

10/10 Excellent

Juan, WOODBURN

Stayed 3 nights in Dec 2023
Response from Holiday Inn Tuxpan Convention Center. on Dec 30, 2023
Muchas gracias por su preferencia, le esperamos muy pronto!

4/10 Poor

Maria, Deer Park

Traveled with family
Liked: Cleanliness, property conditions & facilities
The service is bad
Stayed 1 night in Dec 2023
Response from Holiday Inn Tuxpan Convention Center. on Dec 19, 2023
Estimado Huésped. Le expresamos nuestras más sinceras disculpas, sus comentarios son importantes para nosotros, nos gustaria nos retroalimente con informacion acerca del servicio que recibio, esto nos ayuda a mejorar nuestras areas de oportunidad.De ante mano agradecemos la confianza y esperamos tener la oportunidad en un futuro de reivindicarnos con usted. Cordialmente

10/10 Excellent

Sergio, Ciudad de Mexico

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All the staff focus on guest satisfaction.
Stayed 1 night in Jul 2023
Response from Holiday Inn Tuxpan Convention Center. on Jul 9, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Tuxpan Convention Center.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Jose Alejandro

Stayed 3 nights in Apr 2023
Response from Holiday Inn Tuxpan Convention Center. on May 3, 2023
Estimado huésped Agradecemos su puntuación, lo esperamos de vuelta muy pronto en Holiday Inn Tuxpan Convention Center.

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2022
Response from Holiday Inn Tuxpan Convention Center. on Dec 18, 2022
Agradecemos su puntuación, lo esperamos de vuelta muy pronto en Holiday Inn Tuxpan Convention Center

10/10 Excellent

Jesus E.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. River view from our room was awesome.
Stayed 1 night in Oct 2022
Response from Holiday Inn Tuxpan Convention Center. on Oct 24, 2022
Es un placer saludarle y al mismo tiempo transmitirle por medio de este breve comentario nuestro agradecimiento por su preferencia hacia Holiday Inn Tuxpan Convention Center su segunda casa, nos alegra mucho que su estancia con nosotros haya sido confortable y que todo el servicio le haya parecido excelente seguimos reiterándole nuestra responsabilidad de brindarle en su próxima estadía una estancia inigualable ya que nos encontramos en constante entrenamiento y progreso de mejora en nuestros estándares de calidad.Nos despedimos de usted, reiterando nuestro compromiso de seguir mejorando, lo esperamos pronto.

10/10 Excellent

Evelyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente service I enjoyed my stay
Stayed 2 nights in Aug 2022
Response from Holiday Inn Tuxpan Convention Center on Aug 10, 2022
Dear guest We are glad that you enjoyed your stay with us, it will be a pleasure to welcome you again. Regards

10/10 Excellent

Susana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a pleasant and happy stay at Hotel Crowne Plaza Tuxpan that highly recommend it.
Stayed 3 nights in Jun 2022
Response from Hotel Crowne Plaza Tuxpan on Jun 26, 2022
Thank you for taking the time to tell us about your experience at Crowne Plaza TUXPAN. Please know that your feedback is extremely valuable to us. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Veronika

Traveled with family
Liked: Cleanliness, staff & service, amenities
the location
Stayed 1 night in May 2022
Response from Hotel Crowne Plaza Tuxpan on Jun 11, 2022
Agradecemos sus puntuacion, le esperamos muy pronto de vuelta!

10/10 Excellent

Armando Isaac

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tuxpan Crowne Plaza River view
Under construction , so it was noisy at times , other than that it was a lovely place.,.
Stayed 1 night in Jan 2022
Response from Hotel Crowne Plaza Tuxpan on Jan 10, 2022
Es un placer saludarle y al mismo tiempo transmitirle por medio de este breve comentario nuestro agradecimiento por su preferencia hacia Crowne Plaza Tuxpan nos alegra mucho que su estancia con nosotros haya sido confortable, esperamos cuando terminemos la remodelacion pueda visitarnos nuevamnete . Quedamos a sus órdenes.

6/10 Okay

james

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Dec 2021
Response from Hotel Crowne Plaza Tuxpan on Jan 5, 2022
Estimado huésped. Agradecemos su puntuación y quedamos a sus órdenes

10/10 Excellent

Seong Soon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An awesome sight in the room
Stayed 1 night in Nov 2021
Response from Hotel Crowne Plaza Tuxpan on Nov 15, 2021
Thank you for your comments, we look forward to seeing you very soon.

8/10 Good

Priscilla Lee

Stayed 2 nights in Oct 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed there multiple times when we visit Family in Tuxpan ,consistently a Great place to stay .My Spanish is limited but they have many staff that also speaks English .Our children was on this trip with us and was treat was shown a wonderful time by the staff .Hotel staff is friendly ,welcoming and there for all your needs .The breakfast Buffett that was in hotel was one of the Best .Thanks again for such a great stay .See you again soon !!!
Stayed 2 nights in Aug 2021
Response from Citlalli Cobos Z. / Jefe de recepción on Aug 15, 2021
We appreciate your comments, we hope to have the pleasure of serving you again soon. We are at your service

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was nice in beautiful setting
Stayed 1 night in Jul 2021
Response from Citlalli Cobos Z. / Jefe de recepción on Jul 31, 2021
Muchas gracias por sus comentarios le esperamos muy pronto de regreso en Hotel Crowne Plaza Tuxpan

4/10 Poor

Maria

Stayed 1 night in Jul 2021
Response from Citlalli Cobos Z. / Jefe de recepción on Jul 20, 2021
Agradecemos su puntuación, nos gustaria nos comentara lo sucedido durante su estancia para asi poder trabajar en nuestras areas de oportunidad y poder brindarle el servicio que usted se merece. Quedamos a sus órdenes

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Buen ubicación!
Stayed 1 night in Jul 2021
Response from Citlalli Cobos Z. / Jefe de recepción on Jul 7, 2021
Es un placer saludarle y al mismo tiempo transmitirle por medio de este breve comentario nuestro agradecimiento por su preferencia hacia Crowne Plaza Tuxpan su segunda casa, nos alegra mucho que su estancia con nosotros haya sido confortable y que todo el servicio le haya parecido excelente seguimos reiterándole nuestra responsabilidad de brindarle en su próxima estadía una estancia inigualable ya que nos encontramos en constante entrenamiento y progreso de mejora en nuestros estándares de calidad. Nos despedimos de usted, reiterando nuestro compromiso de seguir mejorando, lo esperamos pronto.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2021
Response from Citlalli Cobos Z. / Jefe de recepción on Jun 9, 2021
Gracias por su amable comentario, este es de gran importancia para nosotros ya que su satisfacción es el objetivo primordial de nuestro grupo hotelero. Agradecemos su confianza en el servicio de Crowne Plaza tuxpan

10/10 Excellent

GABRIELA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El mejor hotel de tuxpan
Stayed 1 night in Apr 2021
Response from Citlalli Cobos Z. / Jefe de recepción on Jun 9, 2021
Es un placer saludarle y al mismo tiempo transmitirle por medio de este breve comentario nuestro agradecimiento por su preferencia hacia Crowne Plaza Tuxpan nos alegra mucho que su estancia con nosotros haya sido confortable, le reiteramos nuestro compromiso de seguir mejorando, para lo que sus comentarios serán tomados en cuenta. Lo esperamos pronto. Cordialmente

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Cuarto con vista al rio
Stayed 1 night in Mar 2021

10/10 Excellent

Sandra

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente se los recomiendo ampliamente
Stayed 1 night in Oct 2020

10/10 Excellent

Glenda Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2020

10/10 Excellent

Verified traveler

Stayed 2 nights in Mar 2020

4/10 Poor

Verified traveler

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Dec 2019

10/10 Excellent

Raul, Chicago

Traveled with partner
Liked: Cleanliness, staff & service, amenities
I didn't loke the principal pool. We arrived here Friday and the pool wasn't available because was very dirty. In general the hotel is worth the price.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019

6/10 Okay

Diego

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

8/10 Good

Peter, Mexico City

Liked: Room comfort
Disliked: Cleanliness
My room was not cleaned till after 5pm on Saturday?? I was out all day since 4am upon returning I expected a clean room.... not the case.
Stayed 2 nights in Aug 2018
Response from Sofia Ortiz on Sep 3, 2018
Dear Peter, we are so sorry we didn't fullfill your expectations with us, our housekeeping colleagues' schedule stops at 7 pm. Please feel free to let us know about anything we can do to make your stay better while you are still with us. We look forward to have the honor to receive you as a guest one more time and improve our service.

10/10 Excellent

Clarissa g, Cumming, GA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best in Tuxpan
best hotel in the city of Tuxpan. Only complaint is waiting for a taxi as this hotel is about 3 miles away from the city itself. We will stay here again when traveling to Tuxpan.
Stayed 3 nights in Dec 2017

8/10 Good

jmad, houston, tx

Liked: Cleanliness, property conditions & facilities
Best hotel in town
Loved it! It's 5 min away from beach. Loved everything about it except the bed was a bit uncomfortable.
Stayed 2 nights in Jun 2017

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Great! Big rooms !! Pool with river view

10/10 Excellent

Alfonso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Mar 11, 2017
Gracias por su calificación! le esperamos pronto de vuelta en este su hotel Crowne Plaza Tuxpan!

10/10 Excellent

Alfonso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice
Nice hotel
Response from General Manager on Feb 4, 2017
Estimado huesped, agradecemos mucho sus comentarios, para nosotros es importante saber que opina acerca de nuestros servicios, es por eso que nos mantenemos trabajando en un proceso de mejora continua para que cada vez qye nos visite tenga una experiencia inolvidable. Reciba un cordial saludo de parte de todos el equipo de trabajo de este su hotel Crowne Plaza Tuxpan!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to beach
I went for a family vacation with a 3 and 9 year olds. The pool had fun things for both ages and the hotel was very close to the beach.
Response from General Manager on Jan 5, 2017
Dear guest, thanks for your feedback, we are glad that you had a nice stay with us, hopefully you can come back soon. Regards!

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, clean hotel for business trip
Good hotel for business meetings.
Response from General Manager on Sep 18, 2016
Dear Guest Thank you so much for your review of our hotel. We appreciate your comments. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. Looking forward for your visit again. Sincerely, Yvonne Axtle General Manager

10/10 Excellent

Mark, Ottawa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
Very nice hotel, room was clean, staff was friendly and helpful, food in the restaurant was good, nice place to stay.
Response from Gracias on Apr 2, 2016
Dear Mr. Mark, Thank you for the time that you took to give us your nice comments, we are glad you liked the overall service.It is a pleasure to serve you and hope you back with us soon. Best Regards. Yvonne Axtle General Manager

8/10 Good

Edmond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is new. The gym is still under construction but one can use the gym of a nearby hotel. They do have free Internet in all the hotel.

6/10 Okay

Luis, Leon Guanajuato

Liked: Cleanliness
Disliked: Staff & service
The capacity of the lifs is quite reduce for the size of the hotel. Then we lost a lot of time waiting. Air condition in the lobby area was not running. The check out took a lot of time. The service at the restaurant was really bad. There was NOT enough waiters to attend the number of costumers. They should know the number of rooms that are occupy to establish the number of waiters.
Response from Gracias on Oct 3, 2015
Dear Mr. Luis We appreciate your feedback regarding your opinion of our hotel, we are aware of the situation that occurred during your last stay . First of all an sincerely apology for the experience. Our principal goal is to provide the best service and make your stay a success, your comments are very important for us, for this reason we notify to our departments corresponding for improvement ,rest assured that on your next visit will compensate any discomfort that has arisen. We will waiting for you with us and make your stay a sucess. Sincerely Yvonne Axtle General Director

10/10 Excellent

Erika, Leduc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visiting family
The hotel is a gem in Tuxpan. The swimming pool and quite environment was great. I will return there.
Response from Gracias on Mar 14, 2015
Dear Miss Erika It is gratifying to read your excellent comments about your stay in this home Crowne Plaza Tuxpan, our greatest reward and aim is exceed your expectations. We appreciate your preference and hope to have you again in this port of the beautiful sunsets. Rafael Silva O. Director Manager

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Best hotel in city
Nice hotel for the area, very nice pool and located on the river. Neighborhood is average.....long way from downtown Tuxpan.
Response from Gracias on Mar 14, 2015
Dear Guest We are grateful for their comments about your stay with us. It's a pleasure to serve you as you deserve. Look forward to your visit once again to this beautiful Tuxpan port. Rafael Silva O. Director Manager

8/10 Good

Brock, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with many services
Great hotel with many amenities and extremely friendly and helpful staff. The location offers a great view of the river but is a little far from the convienances of the city, so be prepared to drive if you want to do anything outside the hotel complex.
Response from Gracias on Feb 7, 2015
We are so excited by read your comments about your stay in this your home Crowne Plaza Tuxpan. It is gratifying for us making your stay were enjoyable in this beautiful port. We hope to have you back with us. Rafael Silva O. General Director

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Zamer, Mexico City

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
best hotel in town
The place is clean and neat. The view to the river is great. Unfortunately we had two bad situations. One, is that someone in the room beside was smoking late at night, and all the smoke came inside our room. I think they share the air conditioning equipment. They announce that the hotel is a no smoking facility, but how would they know which of my neighbors was smoking? The second thing is that they charge us for the stay in the two rooms we use. We already payed thru Expedia. I had to call them back to arrange this. The lady in charge at the reception was not very nice, and did not answer subsequent phone calls neither confirmed the deposit thru her e mail. I finally got my refund, but I had to check it thru my bank.

6/10 Okay

Zamer, Mexico City

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
best hotel in town
The place is clean and neat. The view to the river is great. Unfortunately we had two bad situations. One, is that someone in the room beside was smoking late at night, and all the smoke came inside our room. I think they share the air conditioning equipment. They announce that the hotel is a no smoking facility, but how would they know which of my neighbors was smoking? The second thing is that they charge us for the stay in the two rooms we use. We already payed thru Expedia. I had to call them back to arrange this. The lady in charge at the reception was not very nice, and did not answer subsequent phone calls neither confirmed the deposit thru her e mail. I finally got my refund, but I had to check it thru my bank.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Good.
Response from Gracias on Oct 26, 2013
Thanks for your comment!!! Rafael Silva General Manager