Standard Room, 2 Queen Beds | In-room safe, desk, laptop workspace, iron/ironing board

Reviews of Super 8 by Wyndham Boise

2 out of 5
Super 8 by Wyndham Boise
2773 Elder St, Boise, ID

Reviews

6.4
Rating 10 - Excellent. 224 out of 1008 reviews" "
Rating 8 - Good. 225 out of 1008 reviews" "
Rating 6 - Okay. 194 out of 1008 reviews" "
Rating 4 - Poor. 161 out of 1008 reviews" "
Rating 2 - Terrible. 204 out of 1008 reviews" "

6.6/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

4/10 Poor

Lucy

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Motel is next to airport andthere is a free shuttle but the motel charges $10 day to park until return. I didn't expect a charge, especially since there is plenty of room in the lot. Pool area is very unappealing.
Stayed 1 night in Mar 2024
Response from Guest Relation Management on Mar 26, 2024
Hi Lucy,Thank you for your feedback regarding your recent stay at our hotel. We understand your concern, and we will review our parking policies to ensure that they are clearly communicated to our guests in the future. We appreciate your feedback on this matter. Providing a clean and appealing pool area for our guests to enjoy is important to us, and we will address any issues to ensure that it meets our standards. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

2/10 Terrible

Clinton

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
BE WARNED HORRIBLE!!!!!!!! Where should I start! the Manager is the rudest most bitter person I have ever dealt with in a hotel stay in my life. WOW! We paid for a week stay. Right off the bat the springs in the bed where sticking up so you could feel them when you lay down. TV didnt work. Called did nothing about it. At the end the manager tried to blame us. Really! We paid for a week in advance and my daughter got locked out one night and they would not allow her to come back in till the next day when the manager was their. No explanation left!!!!!! I called but to no avail! Next morning they called me and as usual the manager started screaming! Unreal! This is the lowest of the lowest customer service I have ever experienced. My daughter stayed 3 days and we paid for a week. She proceeded to scream we are not getting a refund and she kept my daughter deposit. This women does not deserve to be the manager. PLEASE DONT STAY HERE HORRIBLE
Stayed 7 nights in Mar 2024
Response from Guest Relation Management on Mar 26, 2024
Hi Clinton,Thank you for your feedback regarding your recent stay at our hotel. The issues you described are completely unacceptable and do not reflect the standards of our establishment. I assure you that we take your comments very seriously, and I will personally investigate the matter further to address the issues and ensure that appropriate measures are taken to prevent similar incidents in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

2/10 Terrible

Beverly

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My reservation got canceled somehow and could not be straightened out. While trying to get it fixed through Expedia, I was kicked off the property. No place to sleep on a rainy night. Walked to Ramada and got a room there. I canceled my reservation for the 19th but they still charged me so now going to have to fight to get that money refunded as well. Will Never book with Super 8 again. Ramada room was NOT clean, and phone in the room didn't work, so on my return trip, I booked with La Quinta. Clean and comfortable.
Stayed 1 night in Mar 2024
Response from Guest Relation Management on Mar 21, 2024
Hi Beverly,Your comfort and satisfaction are of utmost importance to us, and it's disappointing to hear that we were unable to resolve the issue to your satisfaction. Your feedback is invaluable, and we will review our processes to ensure that such incidents are addressed promptly and effectively in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

2/10 Terrible

D Joyce

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Mar 18, 2024
Hello D Joyce, We're sorry to hear that your experience did not meet your expectations. Please feel free to contact us directly to discuss any concerns you may have had during your stay. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Front check in staff was wonderful 💯
Stayed 1 night in Mar 2024
Response from Guest Relation Management on Mar 15, 2024
Hi Jessica,Thank you for your feedback! We're delighted to hear that you had a positive experience with our front desk staff. Providing exceptional service to our guests is our top priority, and we're pleased that our staff made a positive impression on you. We appreciate your business and hope to have the pleasure of serving you again soon.

6/10 Okay

Evan

Liked: Cleanliness, staff & service
The fridge sounded like an angry demon growling all night long. After trying to figure out the TV for awhile, we discovered the digital adapter box was laying on the floor, but once we unplugged it and plugged it back in, it rebooted and eventually came on and worked. The seat on the toilet was flimsy and off-center and nearly dumped my father on the floor when he sat on it. On the plus side, the place is right off the highway, and I was moved to a first floor room after I asked about an elevator and was told it was out of order (I am disabled and can't use the stairs). The biggest downer was the room itself was noisy, but it was a place to sleep and served its purpose.
Stayed 1 night in Mar 2024
Response from Guest Relation Management on Mar 14, 2024
Hi Evan,Thank you for your feedback regarding your recent stay at our hotel. The issues you described are completely unacceptable and do not reflect the standards of our establishment. I assure you that we take your comments very seriously, and I will personally investigate the matter further to address the issues and ensure that appropriate measures are taken to prevent similar incidents in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

6/10 Okay

Saied

T
Stayed 1 night in Dec 2023
Response from Guest Relation Management on Mar 12, 2024
Hi Saied,Thank you for taking the time to provide feedback on your stay with us. We are pleased to hear that you enjoyed the majority of your stay; however, we would appreciate your feedback and suggestions for improvement for your next visit. Your feedback will assist us in identifying our strengths and weaknesses. Thank you again, and we hope to see you soon!

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, good food nearby.
Stayed 1 night in Mar 2024
Response from Manager on Mar 9, 2024
Hello Martin,We're thrilled to hear that you found our staff friendly and enjoyed the local dining options. Your feedback is valuable to us. Thank you for sharing your experience with us.

6/10 Okay

kaycee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Their breakfast was okay but could use a better variety. Everything was blueberry or apple.
Stayed 1 night in Mar 2024
Response from Guest Relation Management on Mar 8, 2024
Hi Kaycee,Thank you for your feedback regarding the breakfast options. We appreciate your input on how we can improve. Offering a diverse selection of breakfast items is important to us, and we'll take your comments into consideration as we review and update our offerings. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.

8/10 Good

Marc

Traveled with family
Liked: Staff & service, amenities
Well people... you get what you pay for. Don't expect anything fancy. Overall the place isn't too bad. The bed cover is definitely questionable cleanliness. Sheets are clean tho. Sink was clogged and the carpet hasn't been changed in years. The staff are friendly. I'd stay here again for the price!
Stayed 1 night in Mar 2024
Response from Manager on Mar 3, 2024
Hello Marc,We appreciate your feedback and are pleased to hear you found our staff friendly. We will address your concerns with the team to ensure we continue to improve our services. Thank you for considering us for your future stays.

4/10 Poor

Kyle

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Single pane windows right next to the highway makes for alot of noise.
Stayed 1 night in Feb 2024
Response from Guest Relation Management on Feb 28, 2024
Hi Kyle,Guest comfort is a top priority for us, and we understand that excessive noise can affect the quality of your stay. We'll take your comments into consideration and explore possible solutions to mitigate the impact of the highway noise, such as providing earplugs or evaluating window upgrades. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

2/10 Terrible

Todd

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Refund policy is garbage never stayed due to getting COVID and being unable to travel they just kept all my money and refused any sort of refund!!!!
Stayed 2 nights in Feb 2024
Response from Manager on Feb 27, 2024
Hello Todd, We regret to hear about your situation and apologize for any inconvenience caused. Your feedback will be shared with our team for future improvements. For further assistance regarding your concerns, please reach out to our management team directly. Thank you for sharing your feedback with us.

10/10 Excellent

Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The clerk at the front desk was very friendly. Rooms were very clean
Stayed 1 night in Feb 2024
Response from Guest Relation Management on Feb 22, 2024
Hi Scott,Thank you for your kind words! We're thrilled to hear that you found our front desk clerk to be very friendly and that you were pleased with the cleanliness of our rooms. Providing exceptional customer service and maintaining high cleanliness standards are top priorities for us, and we're delighted that we met your expectations in these areas. We appreciate your business and hope to have the pleasure of serving you again soon.

2/10 Terrible

Deborah

Stayed 1 night in Feb 2024
Response from Guest Relation Management on Mar 21, 2024
Hi Deborah,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

4/10 Poor

Craig, Spokane Valley

Liked: Staff & service
Disliked: Property conditions & facilities
Showing its age. Carpet, beds, tub that would not correctly drain
Stayed 1 night in Feb 2024
Response from Guest Relation Management on Feb 20, 2024
Hi Craig,Thank you for your feedback regarding your recent stay at our hotel. We understand that elements such as the condition of the carpet, beds, and the tub not draining properly have impacted your experience. Please know that we take these matters seriously, and we will be addressing them promptly to ensure a more comfortable and enjoyable stay for our guests in the future. We value your patronage and hope to have the opportunity to welcome you back for a more positive experience in the future.

6/10 Okay

Jimmy

Lots of homeless wondering around the property. The smell of weed in halls. No working elevator for my handicap
Stayed 1 night in Feb 2024
Response from Guest Relation Management on Feb 20, 2024
Hi Jimmy,Thank you for your feedback regarding your recent stay at our hotel. Your feedback is deeply concerning, and we take it very seriously. We will immediately address the issues you mentioned with our management to ensure appropriate measures are taken to address safety concerns and improve the overall experience for our guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

2/10 Terrible

Mercadee

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The beds are lumpy and hard as rocks. The room and comforters are covered in stains. The screen was bent and coming off the window, and the window didn’t shut all the way so it was cold and drafty. The rooms are not sound proof. There was mold in the bathroom and pubes in the bathtub. Would never stay there again.
Stayed 2 nights in Feb 2024
Response from Guest Relation Management on Feb 20, 2024
Hi Mercadee,Thank you for your feedback regarding your recent stay at our hotel. Your feedback is deeply concerning, and we take it very seriously. We will immediately address each of the issues you mentioned with our housekeeping and maintenance teams to ensure they are thoroughly investigated and resolved. Thank you for bringing these matters to our attention, and we hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future.

2/10 Terrible

Abigail

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Guest Relation Management on Feb 15, 2024
Hi Abigail,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

6/10 Okay

Drew

Stayed 2 nights in Jan 2024
Response from Guest Relation Management on Feb 15, 2024
Hi Drew,We greatly appreciate you sharing your thoughts about your recent stay with us. We're glad to know that most aspects of your stay were enjoyable. We value your input and welcome any suggestions you may have to enhance your future visits. Your feedback plays a crucial role in helping us understand both our strengths and areas for improvement. Thank you once more, and we look forward to your next visit!

6/10 Okay

Timothy

Disliked: Staff & service, property conditions & facilities
Reserved room due to price and convenience before i read reviews. Property is run down, dark and dingy. Entire 2nd floor smelled of someone smoking weed in their room for my entire 3 day stay. My room was located on the 3rd floor and the elevator was out of order and apparently has been for months according to other reviews. Staff couldnt help with questions when needed because one staff member had only been working 3 days and the next person I talked too was only on their 2nd day. Only outstanding thing about my visit was the shower, it was amazing. I will say they are trying with the new staff hires, but this property has a ways to go.
Stayed 3 nights in Feb 2024
Response from Guest Relation Management on Feb 13, 2024
Hi Timothy,Thank you for your feedback regarding your recent stay at our hotel. The issues you described are completely unacceptable and do not reflect the standards of our establishment. I assure you that we take your comments very seriously, and I will personally investigate the matter further to address the issues and ensure that appropriate measures are taken to prevent similar incidents in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

10/10 Excellent

Cindy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The price is good
Stayed 1 night in Feb 2024
Response from Manager on Feb 2, 2024
Hello Cindy,Thank you for your feedback regarding the price of our hotel. We strive to offer competitive rates to our guests. We appreciate your business and hope to welcome you back in the future.

10/10 Excellent

Dios

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you
Stayed 5 nights in Jan 2024
Response from Guest Relation Management on Jan 23, 2024
Hi Dios,Thank you for choosing to stay at our hotel and for taking the time to share your feedback. We are delighted to hear that you had a good stay with us! Ensuring our guests' satisfaction is our top priority, and we are thrilled that we were able to meet your expectations. It is our pleasure to have you and we hope to see you again soon!

4/10 Poor

Ty

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Walls were super thin. Had to call the cops on the room next door. Property also ended up calling the cops on them as well. Not something the property could control.
Stayed 1 night in Dec 2023
Response from Guest Relation Management on Jan 17, 2024
Hi Ty,Thank you for your feedback regarding your recent stay at our hotel. We understand that disruptions from neighboring rooms can significantly impact the quality of your stay, and we regret that this situation occurred. Please be assured that we take such matters seriously, and we are actively exploring ways to address and mitigate noise-related issues in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

10/10 Excellent

Garry, Oliver

Stayed 1 night in Jan 2024
Response from Guest Relation Management on Jan 18, 2024
Hi Garry,Thank you so much for awarding us a perfect rating! We are absolutely thrilled to hear that your experience was outstanding. Your satisfaction is our ultimate goal, and we are delighted to have met your expectations in every aspect. It was a pleasure having you as our guest, and we look forward to the opportunity to welcome you back for another flawless stay.

6/10 Okay

Gene

Liked: Staff & service
Stayed 3 nights in Jan 2024
Response from Manager on Jan 10, 2024
Hello Gene, We appreciate you choosing our hotel for your stay. If you have any specific feedback or concerns about your experience, we kindly ask that you reach out to us directly so we can address them. Your satisfaction is important to us, and we hope to have the opportunity to serve you better in the future.

4/10 Poor

Victoria

Disliked: Property conditions & facilities
Wanted to give this hotel a higher rating but we had a couple issues. First, the walls in the room are paper thin. We could hear the conversations and tv next door to us. Since we were placed right above the lobby we could hear yelling from below. Another thing was the bed. Although we were only there for one night we got bit… woke up itchy with rashes. The bed was uncomfortable and small pillows. Lastly, furniture was peeling and the shower head was so low we had to squat to wash the tops of our heads…we are not tall at all…so this was unfortunate. If you’re looking for a quick stop to sleep and shower I would actually spend the $20 more and go somewhere a little more equipped with the basics and comfier beds…
Stayed 1 night in Dec 2023
Response from Guest Relation Management on Jan 2, 2024
Hi Victoria,Thank you for taking the time to provide feedback about your recent stay. We understand that issues with noise, bedding, and room conditions significantly impacted your stay. Your comments are taken seriously, and we will address these concerns with our team to ensure improvements are made promptly. We appreciate your understanding, and we hope to have the chance to improve your experience on a future visit.

10/10 Excellent

Roger

Stayed 1 night in Oct 2023
Response from Manager on Dec 31, 2023
Hello Roger,We're delighted to hear that you had a fantastic stay with us! We appreciate you choosing our hotel and we value your satisfaction. Should you have any additional comments or inquiries, please feel free to reach out to us directly. We hope to have the pleasure of welcoming you back in the near future.

10/10 Excellent

Juan

Stayed 1 night in Dec 2023
Response from Guest Relation Management on Jan 16, 2024
Hi Juan,Thank you for taking the time to leave us a 5-star rating! We are delighted to hear that you had an exceptional experience during your stay at our hotel. It's our priority to provide top-notch service and create memorable moments for our guests, and we're thrilled to know we succeeded in doing so for you. We look forward to the opportunity of hosting you again in the future and providing you with another outstanding experience.

2/10 Terrible

Amber

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Guest Relation Management on Dec 28, 2023
Hi Amber,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

8/10 Good

Christen

Stayed 1 night in Dec 2023
Response from Guest Relation Management on Jan 16, 2024
Hi Christen,Your feedback is highly appreciated as we continuously strive to improve our service. Thank you for taking the time to rate your stay with us. We look forward to another opportunity to host you and provide an even better experience in the near future.

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Location and price
Stayed 1 night in Dec 2023
Response from Guest Relation Management on Dec 26, 2023
Hi George,Thank you for your feedback! We're pleased to hear that you found our location and pricing to be good. Providing a convenient location and competitive pricing are essential components of our commitment to offering a positive experience for our guests. We value your input and hope to have the opportunity to welcome you back for another positive stay.

8/10 Good

Steven

Liked: Cleanliness, property conditions & facilities, room comfort
Good stay
Good stay as in the room. Elevator disnt work which is ownership issue
Stayed 1 night in Dec 2023
Response from Guest Relation Management on Dec 22, 2023
Hi Steven,Thank you for taking the time to share your feedback about your recent stay. We're pleased to hear that you had a good experience with the room. Our team is actively working to address the elevator issue promptly to enhance the overall experience for our guests. We value your feedback and look forward to the opportunity to welcome you back for an improved experience.

8/10 Good

Ella

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good parking an staff
Stayed 1 night in Dec 2023
Response from Guest Relation Management on Dec 22, 2023
Hi Ella,Thank you for sharing your positive feedback! We're delighted to hear that you found our parking facilities satisfactory and that our staff met your expectations. Providing a convenient and pleasant experience for our guests is important to us, and we appreciate your recognition of our efforts. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

10/10 Excellent

Ted

Stayed 1 night in Dec 2023
Response from Guest Relation Management on Dec 21, 2023
Hi Ted,Thank you for taking the time to leave us a 5-star rating! We are delighted to hear that you had an exceptional experience during your stay at our hotel. It's our priority to provide top-notch service and create memorable moments for our guests, and we're thrilled to know we succeeded in doing so for you. We look forward to the opportunity of hosting you again in the future and providing you with another outstanding experience.

6/10 Okay

Brett

Liked: Staff & service
Disliked: Property conditions & facilities
Continental breakfast very limited, and not celiac (gluten-free) friendly. Elevator was out of service. Heated pool, but heated does not mean warm by any measure. Room heater very noisy. However, beds were comfortable, pillows were nice, fridge worked, room was clean, price was good for a simple clean place to sleep.
Stayed 1 night in Dec 2023
Response from Guest Relation Management on Dec 19, 2023
Hi Brett,Thank you for your feedback regarding your recent stay at our hotel. We understand the importance of catering to various dietary needs, and we will review our breakfast offerings to ensure a more inclusive selection in the future. We also appreciate your feedback on the elevator, heated pool and room heater. Your comments will be shared with the relevant teams to address these concerns and improve the overall experience for our guests. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

6/10 Okay

richard

Business traveler
Folks working there were very nice , not good parking for my pickup and trailer, bed was very hard hurt my back ,,, breakfast was ok but all sweet stuff ,,needs eggs and bacon
Stayed 1 night in Dec 2023
Response from Manager on Dec 17, 2023
Hello richard,Thank you for sharing your feedback and for acknowledging our friendly staff. We apologize for any inconvenience caused by the parking situation and the discomfort you experienced with the bed. We appreciate your suggestion regarding the breakfast options and will take it into consideration for future enhancements. We hope to have another opportunity to welcome you back in the future.

2/10 Terrible

Mustafa

Stayed 1 night in Dec 2023
Response from Guest Relation Management on Dec 15, 2023
Hi Mustafa,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

10/10 Excellent

Lyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Guest Relation Management on Dec 15, 2023
Hi Lyle,Thank you so much for your perfect rating! We're thrilled to hear that you had an exceptional experience during your stay. Providing outstanding service and accommodations is our goal, and we're delighted that we met your expectations. We appreciate your choice to stay with us and look forward to welcoming you back for another excellent stay in the future.

6/10 Okay

David

Disliked: Staff & service, property conditions & facilities, room comfort
Beds are very uncomfortable. The breakfast had no proteins, no eggs, no meats, not even milk. They have three front desk people but none of them can go to the groceries to get milk to the guests including children. What a waste of money. You only need one front desk person and invest 5 dollars for milk for the guests.
Stayed 1 night in Dec 2023
Response from Guest Relation Management on Dec 12, 2023
Hi David,Thank you for your feedback regarding your recent stay at our hotel. We understand the importance of a good night's sleep and a well-rounded breakfast to start the day. Your comments about the beds and the lack of protein options in the breakfast are noted, and we will certainly address these concerns to improve the overall guest experience. Your suggestion about investing in milk for guests is also appreciated, and we will review our policies to ensure we can better meet the needs of our guests, especially children. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

10/10 Excellent

Terasa

Stayed 1 night in Dec 2023
Response from Guest Relation Management on Dec 12, 2023
Hi Teresa,Thank you for giving us a perfect rating! It is our constant endeavor to provide exceptional service and create memorable experiences for our guests, and it's rewarding to know that we have succeeded in doing so for you. Your feedback serves as a great motivator for our team to continue delivering excellent service. We appreciate your business and hope to have the pleasure of serving you again soon.

6/10 Okay

Janet

Response from Guest Relation Management on Feb 8, 2024
Hi Janet,Thank you for taking the time to provide feedback on your stay with us. We are pleased to hear that you enjoyed the majority of your stay; however, we would appreciate your feedback and suggestions for improvement for your next visit. Your feedback will assist us in identifying our strengths and weaknesses. Thank you again, and we hope to see you soon!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Nov 2023
Response from Manager on Dec 9, 2023
Hello Mary,Thank you for your feedback on our friendly staff. We strive to provide excellent service and are glad to hear that our team made a positive impression. Your kind words are greatly appreciated. Please let us know if there is anything else we can assist you with in the future.

10/10 Excellent

Chasity

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The rooms were clean. The free breakfast in the morning wasn't too bad actually. The area that it's in seems a little ghetto but for the price of the hotel definitely worth it clean rooms comfortable beds
Stayed 1 night in Nov 2023
Response from Manager on Dec 3, 2023
Hello Chasity,We're delighted to hear that you found our rooms clean and comfortable, and that you enjoyed the breakfast we offer. Our hotel strives to provide an affordable option for our guests while maintaining a high standard of cleanliness. While we understand that the surrounding area may not be to everyone's taste, we believe our reasonable rates make up for it. Thank you for sharing your feedback!

2/10 Terrible

Anne

Traveled with family and small children
Not good
Stayed 1 night in Nov 2023
Response from Guest Relation Management on Nov 28, 2023
Hi Anne,Thank you so much for your recent stay at our hotel and for taking the time to provide us with your feedback. We take your feedback seriously, as it helps us identify areas of improvement and ensures that we maintain the high standards we strive for. We would greatly appreciate it if you could take a moment to share specific details about the issues you encountered during your stay. Your insights will enable us to address these matters promptly and effectively to prevent similar situations in the future. Whether it concerns room cleanliness, staff attitude, amenities, or any other aspect, your input is invaluable to us. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

4/10 Poor

Becky, Kirkland

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Guest Relation Management on Nov 23, 2023
Hi Becky,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

10/10 Excellent

Darlyne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, well maintained, convenient location. Young lady who checked us in was extremely personable, engaging, and helpful. Lovely young woman!
Stayed 1 night in Nov 2023
Response from Guest Relation Management on Nov 22, 2023
Hi Darlyne,Thank you for taking the time to share your positive experience with us. We are thrilled to hear that you found our hotel to be clean, well-maintained, and conveniently located. Your satisfaction is our top priority, and we are pleased to know that our efforts to provide a comfortable and welcoming environment have been successful. We are particularly delighted to hear about your positive interaction with the young lady who checked you in. It's wonderful to know that she was personable, engaging, and helpful. We will be sure to pass along your kind words to her, as it is team members like her who contribute to making our guests' experiences memorable. We appreciate your feedback and look forward to the opportunity to welcome you back for another positive stay.

10/10 Excellent

Melanee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was running late, but people were absolutely amazing in their help and accommodations.
Stayed 1 night in Nov 2023
Response from Guest Relation Management on Nov 20, 2023
Hi Melanee,Thank you for sharing your positive experience with us. We're delighted to hear that our team was able to assist you and accommodate your needs, even when you were running late. Providing excellent service and ensuring our guests' comfort is a top priority, and we're pleased that we could meet your expectations. We appreciate your kind words and look forward to hosting you again in the future.

8/10 Good

Sandra L

Traveled with pets, Traveled with family
Room very dirty. People that work there very nice. Weird the breakfast is served in an old room.
Stayed 1 night in Nov 2023
Response from Manager on Nov 19, 2023
Hello Sandra L,Thank you for your feedback on your recent stay with us. We appreciate your compliment regarding our friendly staff. We apologize for any inconvenience caused by a less-than-perfect room. Regarding breakfast, we understand your concern and assure you that we continuously strive to enhance our dining experience. We value your input and hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Brandon

Disliked: Cleanliness, staff & service, property conditions & facilities
Charge an additional $50.00 deposit and front desk staff was rude and snippy
Stayed 2 nights in Nov 2023
Response from Guest Relation Management on Nov 14, 2023
Hi Brandon,Thank you for choosing to stay with us and for providing your feedback. Your concerns are taken seriously, and we want to assure you that we will investigate and address these issues promptly. We value your feedback and hope to have the opportunity to regain your trust during any future visits.

6/10 Okay

Michael

Business traveler
Liked: Cleanliness, staff & service
The front desk person was great, as well as the breakfast lady. The facility is on the older side, but clean. The bed was a little soft for my liking. The tv channel selection doesn’t have sports.
Stayed 2 nights in Nov 2023
Response from Manager on Nov 12, 2023
Hello Michael,Thank you for your feedback. We appreciate your kind words regarding our front desk and breakfast staff. As for the facility, cleanliness is a top priority for us, despite its age. We apologize if the bed did not meet your personal comfort preferences. We understand that our TV channel selection may not meet everyone's preferences, but we strive to provide a variety of channels for our guests' entertainment.