Outdoor pool, pool umbrellas, sun loungers
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Reviews of Catalonia Punta Cana - All Inclusive

4 out of 5
Catalonia Punta Cana - All Inclusive
Playa Bavaro, Cabeza de Toro, Punta Cana, La Altagracia

Reviews

7.6

Good

Rating 10 - Excellent. 446 out of 1103 reviews" "
Rating 8 - Good. 262 out of 1103 reviews" "
Rating 6 - Okay. 158 out of 1103 reviews" "
Rating 4 - Poor. 110 out of 1103 reviews" "
Rating 2 - Terrible. 127 out of 1103 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Jason E

Property was nice
Stayed 4 nights in Apr 2024

8/10 Good

Jillian

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Jose Perez was an amazing server and wait staff! Very friendly and attentive! Jessica at the pool bar was also amqzing!
Stayed 3 nights in Apr 2024

6/10 Okay

Zachary David

Disliked: Cleanliness, staff & service
Stayed 4 nights in Apr 2024

10/10 Excellent

Lakesha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Edna

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was safe and quiet the food was amazing
Stayed 3 nights in Apr 2024

4/10 Poor

Juan

Traveled with group, Traveled with partner
Liked: Cleanliness
The food was always the same
Stayed 9 nights in Apr 2024

8/10 Good

Magdalena

Traveled with partner
Liked: Staff & service
Did not like dirty chairs in the bar area, as well as stained chairs & curtains in my room. Few baseboard tiles were missing in my room. The food was ok, pretty much the same every day. The beach and calm waters were excellent ( the best part of that hotel). Not sure why so much time & effort is spend on flower beds & shrubs where you can spend that time & money on something that requires immediate attention like for example ripped buffet restaurant' shades & stuff' uniforms. The pool area is very noisy, non stop music blasting.
Stayed 4 nights in Apr 2024

8/10 Good

Keanna, Brookyln

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super attentive and sweet made sure my stay was enjoyable.
Stayed 5 nights in Apr 2024

10/10 Excellent

Luis, PERTH AMBOY

Liked: Cleanliness, staff & service, property conditions & facilities
Bestest
Stayed 2 nights in Apr 2024

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did a thorough search for a resort that was specific to what I was seeking on my first trip to the Dominican. From the time I walked through the entrance it was amazing. Basilik greeted me to make sure I grabbed the complimentary cocktail and gave me the run down of the property. The check in was smooth and efficient and a positive start to my trip. My room was conveniently located right near the pool area and the beach, very much appreciated. The vibe by the pool was lively and fun!! Now the best food in my opinion was hands down Mikado and Tapas restaurants. Plus Curaco Bar with the friendly and funny ladies behind the bar was a treat as well. I could go on and on about how much I loved my time there. It was a quick and much needed trip to relax and “be” after losing my Mother recently. You won’t regret booking with Catalonia, I’ll be back! P.S. BD Experience did not disappoint with my zip lining adventure! Thanks again for a memorable first time in the DR!!
Stayed 3 nights in Apr 2024

10/10 Excellent

IRIS JANET LOPEZ

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen hotel
Stayed 3 nights in Apr 2024

10/10 Excellent

Elvyn, Carteret

Stayed 3 nights in Apr 2024

4/10 Poor

Tyliyah

Traveled with group
Liked: Staff & service
I went to this hotel stay for my birthday , the service is great and the workers are amazing . The only thing is my ceiling was leaking my entire stay. Even after they came to fix it , it still was leaking. There really isn’t much to do on this hotel at night time everything closes at 6pm . The buffet close at 10:30pm and the bar at 12am . I also seen a roach near the food in the caribe buffet. Your best option would be to book reservations 2-3 days before for the mikado hibachi.
Stayed 5 nights in Apr 2024

10/10 Excellent

Varinder Singh

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff
Stayed 5 nights in Mar 2024

8/10 Good

flor

Liked: Property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Antonio De jesus Moreno

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This resort is fantastic the only thing I didn’t like it wast that some servers weren’t friendly but others were awesome
Stayed 4 nights in Mar 2024

10/10 Excellent

Juan

Business traveler, Traveled with partner
Todo
Stayed 1 night in Apr 2024

10/10 Excellent

Ana, White Plains

Liked: Cleanliness
Waited long lines to sit for dinner, customer services was not great. I did like that all is family friendly!
Stayed 4 nights in Mar 2024

4/10 Poor

Leonid

Traveled with family and small children, Traveled with group, Traveled with family
Disliked: Staff & service, amenities
We paid for the upgraded, preferred rooms. The rooms we got were all beat up and outdated, not very clean and with strong mold smell. We had issues with the keys constantly not working, air conditioning that did not work properly and not having cold water 3 days in the row in 1 of 2 of our rooms and no hot water in our second room 2 days in the row. We had to spend extra time in the room to wait for some one to look at our water like it can’t be done without someone opening the faucet and seeing that there is indeed no water. One of the times I was late to restaurant reservation, because I couldn’t take shower after coming back from the beach. Then we had to stay in the room several times for some one to check the AC and tell us that it is working fine when the lowest it can cool is 77 when it is 86 outside. The guest service reps are just dismissive and not helpful and were not willing to help or provide any kind of courtesy for all the issues we had.
Stayed 7 nights in Mar 2024

2/10 Terrible

Rodolfo

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst service ever, not being explicit enough but nobody in this hotel seems to want to work. Thats the idea we got from every single person working in the hotel. We had 1 dinner night that was saved from this and it was a japanese tepanyake night. Our Chef Jesus is about the only person in the hotel that gave us great service. In general we had a bad time. The hotel is very old and not worth what you pay
Stayed 5 nights in Mar 2024

8/10 Good

Tara N

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Zuleyka

Stayed 3 nights in Mar 2024

10/10 Excellent

Gilberto

Liked: Cleanliness, staff & service, property conditions & facilities
Everything great
Stayed 3 nights in Mar 2024

8/10 Good

JUDITH C

Stayed 7 nights in Mar 2024

10/10 Excellent

Aida

Stayed 4 nights in Mar 2024

6/10 Okay

Cindy

Liked: Cleanliness, staff & service
Average all inclusive hotel.
Stayed 4 nights in Mar 2024

10/10 Excellent

Nicole Marcano

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 4 nights in Mar 2024

10/10 Excellent

Asmir

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 6 nights in Mar 2024

8/10 Good

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at Catalonia Beach Resort Bavaro. PROS: - Staff was mostly very friendly. Especially Chabely at front desk and Ronston (Dimitry) who organizes some tours - Rooms were pretty well equipped (stayed in privilege side which was renovated) - Food was very good with tons of options. Really enjoyed Steak place and Pizza place by the pool - Buffet at the pool is a very nice atmosphere. Love that they use nets so no birds at your tables. This was an issue at our last resort - Klub Dive is amazing. My husband did 3 dives (incl one shark dive). Thoroughly enjoyed it - Sailing and Kayaking was fun and free to borrow - Glass Bottom Snorkeling trip was fun and a nice break from the resort - Grounds are stunning. Lots of trees. - Lots of covered seating at the beach CONS: - Checkin was rough. - requests made for 2 queen beds were not adhered to. - Had to move rooms twice which was awful. - Certain staff at checkin were pretty rude.
Stayed 7 nights in Mar 2024

6/10 Okay

SAMEER

Traveled with family
Liked: Cleanliness, staff & service
There is no complimentary airport transfer. Wifi connectivity is poor
Stayed 7 nights in Mar 2024

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent beach
Stayed 7 nights in Mar 2024

6/10 Okay

Nicole

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
We cannot recommend Catalonia to anyone. The first morning of our trip, we were awoken to a phone call requesting our presence for a welcome breakfast. IT WAS NOT. It was a MULTI-HOUR “presentation” for their travelers program. If we had known, we would have declined. We felt that was very deceiving. The Pearl Beach Club was very loud into the late hours. This isn’t normally an issue for us but we lost hours of sleep because we could hear and feel the music in our room with doors and shades closed. The property, itself, was clean and well kept. The service was less than average. Friendly or helpful staff was hard to find. The shopping center and the restaurants need to be open more often. They were closed for hours at a time which caused a lot of disruption to our trip, as we weren’t able to eat when hungry and had to conform to whatever hours the restaurants were open. Even when the stores were posted to be open, the staff had the doors locked and we weren’t able to pick up items we needed, for hours! Our original room had issues with leaking water and it took multiple phone calls and requests to fix it before they eventually put us in a new room. The 2nd room was nice. There was no hot water our entire stay so it was cold showers for our entire trip, which wasn’t pleasant. Overall, we were not impressed and will choose somewhere else to stay for any future visits to Punta Cana.
Stayed 7 nights in Mar 2024

6/10 Okay

Frank

Facilities are old and . Poorly organized. poorly kept. English is far from a 2nd language
Stayed 7 nights in Mar 2024

10/10 Excellent

K'Lin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some of the staff at the buffet at near the entrance wasn’t as friendly as others. I one occasion we had to ask for drinks over 5 different times.
Stayed 3 nights in Mar 2024

4/10 Poor

Daniela

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities
It was our second time in the DR and first and last at this hotel It’s a nice area, nice grounds but looking ow there are more reviews regarding the clogging in showers and bad smell. We woke up at 2am with the worst smell, three times we asked for someone to help, other rooms and guests had same problems And sent someone to “fix” and nothing changed The first time offered to switch rooms and also, no answers Last 2 days they didn’t left towels or water after the room was clean Floors were never clean in our bedroom/bathroom and public bathrooms were always dirty too They only care at the check in so you can buy their “vacation plan” the moment you say no, they couldn’t care less A few of the staff definitely needs more training in how to work in this business but others were great. Big disappointment, will definitely never come back to his hotel!
Stayed 4 nights in Mar 2024

8/10 Good

Laurentiu, Gatineau

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

10/10 Excellent

maria

Traveled with family
Liked: Amenities
I love it friendly employees and wonderful services
Stayed 4 nights in Feb 2024

8/10 Good

SILDA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Donald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great vacation spot. There was so much to do.
Stayed 6 nights in Feb 2024

8/10 Good

Maria Victoria Cano, Ranson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Susan Vanessa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach was beautiful and calm. The ducks near the pizza place need to go. The buffet by the lobby was better than the buffet by the beach. The food was very good, can’t complain. They had good entertainment and nice little casino. The steak house was the best restaurant in that hotel. It was so good I had to go twice lol but overall it was a good experience. 4/5
Stayed 6 nights in Feb 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 4 nights in Jan 2024

4/10 Poor

Prachi, Nashua

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
We were in the "privileged" suite and had water leakage in our room and the staff couldn't fix it for 2 days. They'd send someone who would just drain out the excess water at the AC unit and it'd start to leak again in minutes. They didnt provide another room even after multiple complaints. The buffet was below average and service is slow. We had to wait long before someone brought us water or coffee. The grounds are kept clean and the evening time entertainment is decent.
Stayed 4 nights in Feb 2024

10/10 Excellent

Nicole Guirales

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place had everything you need onsite. The staff is so friendly and welcoming.
Stayed 4 nights in Jan 2024

10/10 Excellent

Ievgeniia

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay with family!
Stayed 7 nights in Feb 2024

8/10 Good

Michael

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
what i dont like the uncleanness of the bathroom. the rooms need to be clean and bleach thouroguhly . i do think i need to get a full refund of my money because the apartments are really dirty and very unclean . i did a uv test of the bathroom and found out how unleanly the area is. i think they can do a much better

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, great food and great beach we did the privileged romance room. Room service was always delivered within 30 minutes and they called to verify it was delivered. Very little seagrass, beaches very well kept and the property is lush and beautiful.. privileged rooms are all updated very modern and clean
Stayed 6 nights in Feb 2024

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 22 nights in Jan 2024

10/10 Excellent

Robeliz Aliek Ortiz

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 3 nights in Feb 2024