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Reviews of Fiesta Inn Chetumal Hotel

3.5 out of 5
Fiesta Inn Chetumal Hotel
Av. Alvaro Obregón No.229, esq. Av. Independencia Col. Centro, Chetumal, QROO

Reviews

8.8

Excellent

Rating 10 - Excellent. 552 out of 1001 reviews" "
Rating 8 - Good. 299 out of 1001 reviews" "
Rating 6 - Okay. 89 out of 1001 reviews" "
Rating 4 - Poor. 34 out of 1001 reviews" "
Rating 2 - Terrible. 27 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

homar b.

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Que se sentía la Humedad en ese cuarto y la Vista era hacia el techo donde se ven tos los fuereis retorcidos laminados enfrente d la ventana y solo calificábamos para un 1! Desayuno cada día que nos quedamos sabiendo que rente x dos!!
Stayed 2 nights in Apr 2024
Response from Darwin Maldonado-Gerente de servicio a huéspedes on Apr 12, 2024
Buenos días estimado Sr. Homar,Agradecemos de su tiempo y por su preferencia para hospedarlo. De igual manera de sus comentarios que son valiosos para nosotros y poder seguir mejorando. Lamento mucho los detalles que tuvo, esperamos verlo pronto y asignarle una mejor vista. También respecto al desayuno es lo que nos marca expedia en su reservación, sin embargo sería de mucha ayuda que nos ayude a reportarlo con servicio a clientes de expedia. Quedo a sus órdenes.Saludos

8/10 Good

Dejanira

Liked: Cleanliness, amenities, property conditions & facilities
Hotel staff is quite apathetic, unusual for this culture. It’s a first time I feel disappointed in a Mexican city. Spacious rooftop, modern room and decor, great menu at the restaurant downstairs however again only ine of the waiters was nice. Dismissive and cold staff. Time for more training or hiring from other states.
Stayed 1 night in Apr 2024
Response from Darwin Maldonado-Gerente de servicio a huéspedes on Apr 7, 2024
Dear Mss. DejaniraThank you for taking the time to answer the survey. We are here to serve you and I am very sorry for the detail you had during your stay. We will be reinforcing with my team, hoping to see you soon and guarantee a better experience.Best regards

10/10 Excellent

Edwin, Houston

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice place
Stayed 1 night in Apr 2024
Response from Darwin Maldonado-Gerente de servicio a huéspedes on Apr 12, 2024
Dear Mr. Edwin We appreciate your time to share your comments and for your preference. We hope to see you soon!Best regards

10/10 Excellent

Juan Carlos

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like that the rooms and bathroom were very clean. Bed was very comfortable. Food at Rest was excellent (like the Buffet Breakfast) And the pool on the last floor is amazing. Beautiful View. Receptionist very kind and help full. The Man at the Restaurant very good customer service.
Stayed 2 nights in Mar 2024
Response from Darwin Maldonado-Gerente de servicio a huéspedes on Apr 7, 2024
Dear Mr. Juan carlosWe appreciate your time to answer our service survey. It is always a pleasure to serve you and we look forward to seeing you soon!Best regards

6/10 Okay

Oscar, Los Angeles

Traveled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
The property is a little run down. The ac units in the rooms were not working but were eventually fixed about 2 hours later. Bathrooms are small and tight. The upside is that the staff was friendly and polite.
Stayed 1 night in Mar 2024
Response from Darwin Maldonado-Gerente de servicio a huéspedes on Mar 30, 2024
Dear Mr. OscarThank you for taking the time to answer the quality survey and for sharing your valuable feedback with us. I am very sorry for the inconveniences you had during your stay. I am already working with my team to reinforce every detail so that it does not happen again. I hope you give us the opportunity to host you again and guarantee a better experience. Regards

10/10 Excellent

Kiara, Belize

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Darwin Maldonado-Gerente de servicio a huéspedes on Apr 7, 2024
Buenas tardes estimada Srta Kiara,Apreciamos de su tiempo para responder la encuesta de servicio. Siempre es un placer poder atenderlo y esperamos verlo pronto!!Le envio un cordial saludo

4/10 Poor

Geronimo Onorio Torres

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay there and they charge me for a breakfast I can’t believe it coz I’m a guess .. also they do not provide new shower towel when they clean my room and they don’t have towels to clean your hands. Honestly, I don’t like it.
Stayed 3 nights in Mar 2024
Response from Darwin Maldonado-Gerente de servicio a huéspedes on Mar 30, 2024
Dear Mr. Onorio,We appreciate you taking the time to share your comments with us. I apologize for the inconveniences you had during your stay. I will be reinforcing every detail with my team so that it does not happen again as every comment is valuable to us. We hope you give us the opportunity to guarantee you a better service.Kind regards

10/10 Excellent

Norbe

Stayed 1 night in Mar 2024
Response from Darwin Maldonado-Gerente de servicio a huéspedes on Apr 7, 2024
Buenas tardes estimado Sr. Norbe,Apreciamos de su tiempo para responder la encuesta de servicio. Siempre es un placer poder atenderlo y esperamos verlo pronto!!Le envio un cordial saludo

10/10 Excellent

Itzel

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was extremely nice and helpful.
Stayed 1 night in Mar 2024
Response from Darwin Maldonado-Gerente de servicio a huéspedes on Mar 30, 2024
We appreciate you taking the time to respond to our service survey. It is always a pleasure to serve you and we look forward to seeing you soon!Best regards

10/10 Excellent

Ana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, nice place to relax
Stayed 4 nights in Feb 2024
Response from Darwin Maldonado-Gerente de servicio a huéspedes on Mar 30, 2024
Buenas tardes estimada Srta AnaApreciamos de su tiempo para responder la encuesta de servicio. Siempre es un placer poder atenderla y esperamos verlo pronto!!Le envio un cordial saludo

10/10 Excellent

Mohamad, Belize

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and Fast check in, very friendly staff and the room was very nice.
Stayed 1 night in Feb 2024
Response from Darwin Maldonado-Gerente servicio a huéspedes on Mar 1, 2024
Dear guest:We appreciate the time you took to answer the quality survey. We look forward to serving you and hope to see you back soon.I wish you have a great night!Best regards.

10/10 Excellent

Sharolyn

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Within close proximity to everything
Stayed 1 night in Feb 2024
Response from Darwin Maldonado-Gerente servicio a huéspedes on Feb 21, 2024
Buenas tardes estimado Sr. Sharolyn,Dear Mss SharolynWe appreciate the time you took to answer the quality survey and for providing us with your comments as they are very important to us. We look forward to having you back soon.kind regards

10/10 Excellent

Demian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Darwin Maldonado-Gerente servicio a huéspedes on Feb 21, 2024
Dear Mr. Demian,We appreciate the time you took to answer the quality survey and for providing us with your comments as they are very important to us. We look forward to having you back soon.I send you a cordial greeting

10/10 Excellent

Suzy

Traveled with partner
Liked: Cleanliness, staff & service
The View is amazing
Stayed 2 nights in Feb 2024
Response from Darwin Maldonado-Gerente servicio a huéspedes on Feb 21, 2024
Dear Mss SuzyWe appreciate the time you took to answer the quality survey and for providing us with your comments as they are very important to us. We look forward to having you back soon.Kind regards

6/10 Okay

Ian

Traveled with partner
Disliked: Amenities
The room was supposed to come with amenities such as a functioning television and a refridgerator. These items were non existient. The bed was small and the shower did not work properly.
Stayed 1 night in Jan 2024
Response from Darwin Maldonado-Gerente servicio a huéspedes on Feb 21, 2024
Dear Mr. IanWe appreciate the time you took to answer the quality survey and for giving us your comments, as they help us a lot to keep improving. I apologize for the issues you had during your stay, I am already improving these details with my housekeeping team so that they do not happen again. I am at your disposal for your next stay and to guarantee you a better service!I remain at your service,Best regards

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Darwin Maldonado-Gerente servicio a huéspedes on Mar 1, 2024
Buenas noches,Agradecemos el tiempo que se tomó para responder la encuesta de calidad. Esperamos nos visite pronto. estamos para servirle.Saludos.

8/10 Good

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Darwin Maldonado-Gerente de servicio a huéspedes on Mar 30, 2024
Buenas tardes estimada Srta LisaApreciamos de su tiempo para responder la encuesta de servicio. Siempre es un placer poder atenderla y esperamos verlo pronto!!Le envio un cordial saludo

10/10 Excellent

Noreen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very lovely hotel and rooms with very comfortable bed. Very clean and well maintained. Staff were very friendly and helpful. Would absolutely stay again. Noreen Kaleden BC, Canada
Stayed 1 night in Jan 2024
Response from Darwin Maldonado-Gerente servicio a huéspedes on Mar 1, 2024
Dear guest:We appreciate the time you took to answer the quality survey. We look forward to serving you and hope to see you back soon.I wish you have a great night!Best regards.

8/10 Good

James, Homer

Stayed 1 night in Jan 2024
Response from Darwin Maldonado-Gerente servicio a huéspedes on Feb 21, 2024
Buenas tardes estimado Sr. James,Agradecemos el tiempo que se tomó para responder la encuesta de calidad. Esperamos verlo pronto de regreso. Saludos.

6/10 Okay

Susan

Stayed 1 night in Jan 2024

10/10 Excellent

Abram

Traveled with group
Liked: Cleanliness, property conditions & facilities
Clean swimming pool
Stayed 1 night in Jan 2024

8/10 Good

America

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Sheri

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They speak English really well. Their staff can answer all questions well and even informed us about the free breakfast. I didn't like that the Wi-Fi single at times was not strong enough for streaming.
Stayed 1 night in Jan 2024
Response from Darwin Maldonado-Gerente servicio a huéspedes on Mar 1, 2024
We appreciate the time you took to answer the quality survey. We look forward to serving you and hope to see you back soon.I wish you have a great night!Best regards.

10/10 Excellent

Marvin

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Marsha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrific staff! As stated prior, upon check in my room didn’t have a great view, and the service agent was prompt to provide me with another! The roof top pool was amazing and beautifully clean! And the shower in the room, sooo blissful with great pressure and hot water-something to not be taken for granted when traveling Mexico! The buffet breakfast was nothing less than delicious and on point! I was thoroughly impressed with this property and it made my stay in Chetumal worth it!
Stayed 3 nights in Jan 2024

10/10 Excellent

Juan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I stay at fiesta inn during my visit to Chetumal Everyone was friendly and good staff just a little thing the towel’s was a really bad Other things are good thank you
Stayed 1 night in Dec 2023

10/10 Excellent

Giovanny, Sunrise

Stayed 4 nights in Dec 2023
Response from Darwin Maldonado-Gerente servicio a huéspedes on Mar 1, 2024
Buenas tardes estimado Sr. Giovanny,Agradecemos de su preferencia para hospedarlo y esperamos tenerlo pronto de regreso!El envio un cordial saludo.

8/10 Good

Alexei

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed one night on the way to Belize by boat. The hotel is just 10 mins from the pier by foot, so this was obvious choice. But it looks like the most modern hotel in the city. We also had a dinner in the restaurant in the lobby and food was great. Modern bathroom comfortable beds, very helpful stuff. The only problem was wifi - no connection in the room! Had to stay near elevator to book the boat trip. They need to move rooters or install extra.
Stayed 1 night in Dec 2023

6/10 Okay

Ramon

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Not a good stay.
Front desk supervisor was rude. Couch was not usable. Food made both of us sick. Disappointed in this stay.
Stayed 1 night in Dec 2023

8/10 Good

Rubiel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Dinalee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

Tayfun, Sanignacio

Stayed 2 nights in Dec 2023

10/10 Excellent

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

peter

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Rony A

Stayed 1 night in Dec 2023

6/10 Okay

Ramon

Liked: Cleanliness, property conditions & facilities, room comfort
Nice stay.
It was a nice stay.
Stayed 1 night in Dec 2023

10/10 Excellent

michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Out of all the hotels in the area this is by far the best value and condition
Stayed 1 night in Nov 2023
Response from Dilery Montes - Gerente General on Dec 1, 2023
Dear Mr MichaelWe appreciate your time in answering our quality survey. We hope to see you back soon and provide you with our best services.Best regards.

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Marybeth

Traveled with family
Disliked: Property conditions & facilities
Nice location. In need of much maintenance and upgrade.
Stayed 1 night in Nov 2023
Response from Dilery Montes - Gerente General on Nov 24, 2023
Hello Mss MarybethThank you for taking the time to leave us your comments. I apologize for the inconvenience you had during your stay. I will work on every point to improve, hoping to visit us again soon and provide you with a satisfactory service.Best regards.

6/10 Okay

carlos

Stayed 2 nights in Nov 2023

8/10 Good

Juan, Tallahassee

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lobby and common areas weren't the cleanest, and some parts were a bit dilapidated. However, the room was great. Hot water, ac, clean, and comfortable. It's in a central location.
Stayed 2 nights in Nov 2023
Response from Dilery Montes - Gerente General on Nov 24, 2023
Hello Mr. Juanthank you for taking the time to leave us your comments. I apologize for the inconvenience you had during your stay. I will work on every point to improve, hoping to visit us again soon and provide you with a satisfactory service.Best regards.

8/10 Good

SUNGJUN

Stayed 1 night in Nov 2023

8/10 Good

Vicky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fresh, easy, comfortable!
Great stay. ESy checkin, lots of open space, we used rooftop pool at sunset and sky bar for drinks & ordering dinner for rooftop dining. Very nice time, good clean food.
Roof top drinks & dinner
Stayed 1 night in Nov 2023
Response from Dilery Montes - Gerente General on Nov 24, 2023
Dear Guest:We appreciate your comments. We are glad that your stay was pleasant. We will look forward to having you back.Best regards

10/10 Excellent

Martin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good hotel, very helpful staff. I'll stay there again.
Stayed 3 nights in Nov 2023
Response from Dilery Montes - Gerente General on Nov 24, 2023
Dear Mr. Martin:We appreciate your comments. We are glad that your stay was pleasant. We will look forward to having you back.Best regards

6/10 Okay

Ollie

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Dilery Montes - Gerente General on Nov 24, 2023
Dear Mss. OllieThank you for taking the time to leave us your comments. I apologize for the inconvenience you had during your stay. I will work on every point to improve, hoping to visit us again soon and provide you with a satisfactory service.Best regards.

10/10 Excellent

Gerardo

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer Service was excellent, Alejandra on front desk took her time explaining about the property and giving Us recommendations on restaurants and places to go
Stayed 1 night in Oct 2023
Response from Gerente General on Nov 4, 2023
We appreciate your comment from our collaborator. We hope for her soon return to this home.

10/10 Excellent

Keon

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 1 night in Oct 2023
Response from Dilery Montes - Gerente General on Nov 1, 2023
Hello Mr. KeonWe appreciate the time you took to leave us your comments. I apologize for the details, we will be working on each one to improve and our services will be even better. We hope to see you soon and give you our warm attention.

8/10 Good

Tanya

Traveled with partner
Liked: Staff & service, property conditions & facilities
I like the safety and centralized location. I didnt like the towels were not white had stains
Stayed 1 night in Oct 2023
Response from Dilery Montes - Gerente General on Nov 1, 2023
Hello Mss TanyaWe appreciate the time you took to leave us your comments. I apologize for the details, we will be working on each one to improve and our services will be even better. We hope to see you soon and give you our warm attention.

10/10 Excellent

Robert

Stayed 1 night in Oct 2023
Response from Dilery Montes - Gerente General on Nov 1, 2023
Hello Mr. RobertWe appreciate the time you took to leave us your comments. We hope to see you soon and give you our warm attention.Kind regards