Dear Lisa,Thank you for taking the time to share your feedback regarding your recent stay at Rydges Canberra. We're glad to hear that you found the overall experience pleasant, but we apologize for any inconvenience caused by the lack of prior knowledge about parking charges.We understand that unexpected charges can be frustrating, and we apologize for any inconvenience this may have caused. We will review our communication processes to ensure that all guests are informed about parking charges prior to their arrival.Thank you for bringing this matter to our attention, and we appreciate your feedback as it helps us to improve our services and guest experience.We hope to have the opportunity to welcome you back for a more seamless stay in the future.Warm regards,AliDuty ManagerRydges Canberra

Dear Tristan,Thank you for providing your rating. We appreciate your feedback and take it seriously. If there are any specific aspects of your stay that you feel we could improve upon to earn a higher rating in the future, please don't hesitate to let us know. We value your input and strive to make every guest's experience a positive one.Warm regards,AliDuty ManagerRydges Canberra

Dear Heather,Thank you for providing your rating. We appreciate your feedback and take it seriously. If there are any specific aspects of your stay that you feel we could improve upon to earn a higher rating in the future, please don't hesitate to let us know. We value your input and strive to make every guest's experience a positive one.Warm regards,AliDuty ManagerRydges Canberra

Dear Lorella,Thank you for taking the time to share your detailed feedback with us. We sincerely apologize for the multiple issues you encountered during your stay at our hotel. It is disheartening to learn that we fell short of meeting your expectations, and we deeply regret any inconvenience and discomfort you experienced.We apologize for the strong smell of perfume you noticed upon entering the hotel and the delay in preparing your room upon check-in. Your concerns regarding cleanliness, including the presence of mould in the shower tiles and dust in the kettle and fridge, are unacceptable and will be addressed with our housekeeping team immediately. Additionally, we regret that you found the bar service to be subpar and that the coffee did not meet your expectations.Your feedback regarding these matters is invaluable to us, and we will take immediate action to rectify the issues you've highlighted to ensure that they are not repeated in the future.We're glad to hear that you found the bed comfortable and clean and that you appreciated the free undercover and secured parking. However, we understand that these positives may not have been enough to offset the overall negative experience you had with us.We sincerely apologize for the shortcomings you experienced during your stay and understand your decision not to return. We hope that you will reconsider and give us another opportunity to exceed your expectations in the future. If you choose to do so, please reach out to us directly, and we will ensure that your next stay with us is nothing short of exceptional.Once again, we apologize for the inconvenience and disappointment caused. Thank you for sharing your feedback with us, and we wish you all the best in your future travels.Warm regards,Ali Duty Manager Rydges Canberra

Dear Jan,Thank you for sharing your feedback with us regarding your recent stay at our hotel. We're delighted to hear that our facilities met your requirements and that you had an overall positive experience.However, we apologize for any inconvenience caused by the issue with the car park boom gate upon departure. Your feedback regarding this matter is appreciated, and we will address it with our team to ensure smoother experiences for our guests in the future.Thank you for bringing this to our attention, and please accept our apologies for any inconvenience it may have caused. Your satisfaction is important to us, and we appreciate your understanding as we work to improve our services.If there is anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out to us directly.We appreciate your patronage and hope to have the opportunity to welcome you back for another enjoyable stay in the future.Warm regards,AliDuty ManagerRydges Canberra

Dear Malkat,Thank you for your feedback regarding your recent stay with us. We're pleased to hear you enjoyed the room upgrade and found the space to your liking.We apologize for the inconveniences you encountered during your stay, including the issues with the kitchen, the constant fan, and the lack of towels in the pool area. Rest assured, we are addressing these matters promptly to ensure a more comfortable experience for our guests.Regarding the menu and amenities, we appreciate your comments and will take them into consideration for future improvements. We regret any inconvenience caused by the absence of phones in the rooms and the difficulty in reaching reception promptly.We're glad to hear that our staff left a positive impression with their friendly demeanor, despite the challenges you faced. Your feedback regarding missing amenities will help us ensure a more seamless experience for our guests in the future.Thank you for considering staying with us again. Please feel free to reach out to us in advance of your next visit, and we'll do our best to accommodate your needs.Warm regards,AliDuty ManagerRydges Canberra

Dear Peter,Thank you for sharing your feedback with us regarding your recent stay at our hotel.We appreciate your honesty and are glad to hear that overall, your stay was satisfactory, as reflected in your rating of 4/5. However, we are concerned to learn that you found some areas to be a little dirty. Please accept our sincere apologies for any cleanliness issues you encountered during your visit.Maintaining a clean and comfortable environment for our guests is of the utmost importance to us, and we take cleanliness very seriously. Your feedback has been shared with our housekeeping team, and we will take immediate steps to address any areas that may have been overlooked.We value your patronage and hope that despite this issue, you were still able to enjoy your time with us. If there is anything else we can do to improve your experience or if you have any further feedback to share, please do not hesitate to reach out to us.Thank you again for bringing this matter to our attention. We hope to have the opportunity to welcome you back for a more flawless stay in the future.Warm regards,AliDuty ManagerRydges Canberra

Dear May,Thank you for sharing your feedback regarding your recent stay at our hotel. We appreciate hearing about your experience, as it helps us understand how we can better serve our guests.We're glad to hear that you found our amenities appealing and that you felt safe and comfortable during your time with us. However, it's concerning to learn that your overall experience didn't meet your expectations.We sincerely apologize for any shortcomings you may have encountered during your stay. We strive to provide a memorable and enjoyable experience for all of our guests, and we regret if we fell short in any way.If you would like to provide more details about your experience or discuss any specific areas where we can improve, please feel free to reach out to me directly. Your feedback is invaluable to us as we work to enhance our guest experience.Thank you again for sharing your thoughts with us. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfying stay.Warm regards,AliDuty ManagerRydges Canberra

Good evening David,Thank you for your positive 4/5 review! We're delighted to hear that you had a good experience. If there are any specific aspects you particularly enjoyed or any suggestions for improvement, please let us know. Your feedback is important to us.Regards,AliDuty ManagerRydges Canberra

Good evening Wayne,We're truly sorry to hear about your disappointing experience. Your feedback is valuable, and we would like to understand more about the issues you faced to address them. If you're comfortable sharing additional details, please feel free to do so.Regards,AliDuty ManagerRydges Canberra

Good evening John,We're truly sorry to hear about your disappointing experience. Your feedback is valuable, and we would like to understand more about the issues you faced to address them. If you're comfortable sharing additional details, please feel free to do so.Regards,AliDuty ManagerRydges Canberra

Good evening,We sincerely apologize for the disappointing experience you had during your stay with us. Your feedback is valuable, and we regret any inconvenience caused.The oversight with the discarded tray and leftovers is unacceptable, and we appreciate you bringing it to our attention. We will review our housekeeping procedures to prevent such lapses in the future.Regarding the parking cost and the unapplied promise of the food and drink voucher, we apologize for any confusion. We will investigate these discrepancies and ensure corrective action is taken to align with our commitments.We understand your disappointment with the breakfast options, and we will explore ways to provide more diverse choices for our guests.Your satisfaction is our priority, and we hope to have the opportunity to make amends during your future visits. If there's anything more, you'd like to discuss or clarify, please feel free to reach out directly at arslan_ali@evt.com.Regards,Arslan AliDuty ManagerRydges Canberra

Good evening,We sincerely apologize for the challenges you faced during your stay. Your feedback is crucial, and we regret any inconvenience caused.Regarding the extra charge for parking, we understand your concern. We will review our policies to ensure transparency and fairness for our guests.The issues with room amenities and service are not reflective of our standards, and we appreciate you bringing them to our attention. We will address these concerns promptly to improve our offerings and ensure a more comfortable stay for our guests.Your dissatisfaction with the microwave service is noted, and we will communicate your experience with our team to ensure a more consistent approach to guest requests.We understand your disappointment, and we hope to have the opportunity to regain your trust during your future visits. If there's anything more, you'd like to discuss or clarify, please feel free to reach out directly.Regards,Arslan AliDuty MangerRydges Canberra

Good evening,We sincerely apologize for the inconvenience you experienced during your stay with us. It is disheartening to hear about the condition of the pull-out bed and the lack of sheets. This falls below our standards, and we understand the impact it had on your comfort.Please be assured that we take your feedback seriously, and we will address this matter immediately. Our team will work on ensuring the pull-out beds are properly maintained, and sheets are provided to enhance the overall guest experience.We appreciate you bringing this to our attention, and we hope to have the opportunity to make amends during your future visits.Regards,Arslan AliDuty ManagerRydges Canberra

Good evening Dawn,Thank you for the outstanding 5/5 score! We're thrilled to hear that you had a fantastic experience at Rydges Canberra. If there's anything specific you loved about your stay or any additional comments you'd like to share, feel free to do so. We look forward to welcoming you back for another exceptional stay.Regards,AliDuty ManagerRydges Canberra

Good evening Natasha,We're sorry to hear about your dissatisfaction. If you have specific details or concerns you'd like us to address, please provide more information so that we can work to improve and enhance our services. Your feedback is valuable, and we aim to ensure a better experience for our guests.Regards,AliDuty Manager Rydges Canberra

Good evening Peter,Thank you for your positive review. We're pleased to hear you had a satisfactory experience. If there are any additional suggestions or feedback you'd like to share to help us improve further, feel free to let us know.Regards,AliDuty ManagerRydges Canberra

Good evening Chun,Thank you for your review, and we appreciate your feedback. If there are specific areas where we can improve and earn a higher rating from you, please let us know. We value your input and strive to provide the best possible experience for our guests.Regards,AliDuty ManagerRydges Canberra

Hi Fiona,Thanks for the feedback and we do hope to have an opportunity to look after you again.

Hi Thi,Thanks for the feedback, your feedback will be passed on to the management for further review. We look forward to welcoming you again.

Hi Allison,Thanks for the perfect score and we do hope to have an opportunity to look after you again.

Hi Tom,Thanks for the feedback, unfortunately the pool had to be closed due to maintenance issues but it is now back up and running. We do hope to have an opportunity to look after you again.

Hi Nigel,Thanks for providing us with an extensive feedback on your recent stay here at Rydges Canberra. We do hope to have an opportunity to look after you again.

Hi Elizabeth,Thanks for the kind words and we look forward to welcoming you again.

Hi Alan,Thanks for the feedback and we genuinely apologise for the inconvenience caused. Our new door locks have arrived and this will eliminate the door key issues.

Hi Alicia,Thanks for the kind words and we apologise in regards with the breakfast which you found cold. We look forward to welcoming you again and your feedback in regards with breakfast will be passed on to the management for further review.