Front of property

Reviews of Hotel Isla Mallorca & Spa

4 out of 5
Hotel Isla Mallorca & Spa
Pilar Juncosa, 7, Palma de Mallorca, Mallorca

Reviews

8.8

Excellent

Rating 10 - Excellent. 511 out of 1004 reviews" "
Rating 8 - Good. 386 out of 1004 reviews" "
Rating 6 - Okay. 76 out of 1004 reviews" "
Rating 4 - Poor. 20 out of 1004 reviews" "
Rating 2 - Terrible. 11 out of 1004 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay for the week.

10/10 Excellent

Arleta

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We likeed: - great, walkable location by the port, - friendly and helpful stuff, - gym ( almost empty most of the time), - tasty food, - room and bathroom size, The only dislike was when hotel was almost full 24/25/26.12.2023 and it felt a bit overcrowded during dinner and breakfast. In terms of noise we did not notice huge difference. I would recommend this place to anyone who would like to do a lot of sightseeing, spend time in the city, like walking, cycling.
Stayed 7 nights in Dec 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, reasonable price.
Very good hotel, perfect for exploring the Palma area. A little distance from the centre, about a mile walk, but plenty bars and places to eat nearby.
Stayed 4 nights in Nov 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a beautiful terrace view of the city
Stayed 1 night in Oct 2023

8/10 Good

Joy

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Lovely hotel with great customer service and great breakfast options. Walkable to restaurants, cafe and 20/30 minutes walk to the centre. Not particularly keen that there was no air conditioning as the air conditioning get switched to heating in the "winter" which was 20 degrees when we went in November. This meant our nights were very hot and we couldn't sleep. We eventually got offered a fan on the second night, despite raising the issue on the first night.
Stayed 3 nights in Nov 2023

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visiting Mallorca
We really enjoyed our stay and it’s quiet location. A lengthy walk to town but interesting and fun. Some tourist information would have been a bonus — how and where to travel, which buses etc.
Stayed 2 nights in Oct 2023

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4 star seems generous
Location was okay - taxis are plentiful on the island. I did not use the spa or restaurant, but they looked nice. My main issue was no tea/coffee in the room, no minibar, just an empty fridge and only one bottle of (warm) drinking water in the room. It would have been nice to have found that bottle in the fridge. No "extras" in the bathroom either.
Stayed 2 nights in Oct 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, really good and helpful staff. Pools are ok to cool down. Some really excellent bars and restaurants within 10 minutes walk in any direction
Stayed 5 nights in Sep 2023

10/10 Excellent

Anh-Maude

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place to stay
Great location, clean, safe, easy to park around! I recommend a lot!
Stayed 5 nights in Jun 2023

10/10 Excellent

Glenn

Stayed 1 night in Sep 2023

8/10 Good

Marnie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023

6/10 Okay

Elin

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Decnt and convenient place to stay. We were quite surprised to be put in a handicap room on the first floor, which put a bit of dampener on the trip as it was so dark without a balcony. Also, when we first arrived, the AC wasn't working and neither was the shower. Both things were fixed as soon as we raised it, but might be good for the hotel to check on these things before people check in. Staff - the Bar staff were amazing, really friendly and quick, and always attentive. What was not so great was the reception staff working at night, specifically one person who was just plain rude, and not helpful at all. Everyone else were great, but his behaviour was downright unacceptable, and he should not work in service to be honest. But location wise it was very easy to walk to old town Palma and if you needed a taxi, reception was super quick in ordering that for you.
Stayed 7 nights in Sep 2023

8/10 Good

Christopher

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, great food and pleasant Staff.
Stayed 5 nights in Aug 2023

6/10 Okay

Stine

Disliked: Staff & service
Not 4 star experience
Im puzzled how this hotel is rated 4 star. Considering other 4 star hotels I have stayed at on Mallorca this hotel does not rank 4 star in service at all. Be aware you will pay for everything! A kettle in the room is 3 euros a day!
Stayed 5 nights in Jul 2023

8/10 Good

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is a quiet and restful place. Some staff very accommodating and our welcome was very good. I love the luggage storage area we could use the pool etc while waiting for our room. We were early!
Stayed 1 night in Jul 2023

8/10 Good

James, Cary

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Food is good and not overpriced. Parking is horrible, very limited in lot and on street. Nice amenities. Paid parking is very limited (5 spots) and difficult to access.
Stayed 3 nights in Jun 2023

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023

10/10 Excellent

David

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
A wonderful property with a great outdoor pool and bar/dining area (as well as indoor pool/ spa facilities) in a good location within a short walking distance to the Sant Catalina district and not too far to the Centre either.
Stayed 4 nights in May 2023

10/10 Excellent

Catalina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023

10/10 Excellent

Stuart

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel . Third time of staying . Lovely friendly staff . We will be back.
Stayed 5 nights in May 2023

10/10 Excellent

lisa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
brilliant stay!
we had a ball, couldn't have asked for a better place or location, the staff were so friendly and helpful, the place was great, comfy beds, amazing shower, good food can't wait to return !
Stayed 4 nights in May 2023

10/10 Excellent

Julie

Liked: Staff & service, property conditions & facilities, room comfort
Lovely hotel
Stayed 4 nights in May 2023

10/10 Excellent

JANE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has a boutique feel and nice clientele. Beautiful pool area with pool bar. Staff are friendly and helpful. The rooms are spacious and modern.I’ll visit again.
Stayed 2 nights in Apr 2023

6/10 Okay

Becky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Staff friendly and happy to help and hotel clean. Negatives - room was very small and didn’t feel save having the balcony open as we was put on the 1st floor overlooking the car park. Room 119 you can hear when the rooms above flush the toilet and then a constant dripping pipe for 5 minutes after. Not ideal. Location is further out than I’d have liked but that’s probably my own fault as it seemed closer to attractions on the maps €50 euro for late check out also as an FYI for those with late flights like we did but you can store luggage
Stayed 3 nights in Apr 2023

10/10 Excellent

Diane

Liked: Staff & service, property conditions & facilities, room comfort
Fabulous stay!
Amazing stay, great hotel, great service!
Stayed 4 nights in Mar 2023

10/10 Excellent

Chris

Stayed 3 nights in Mar 2023

10/10 Excellent

Mark Edward

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in a good location and decent spa facilities
Stayed 3 nights in Mar 2023

8/10 Good

Quan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel to stay
Very good hotel: modern, new, clean and comfortable. Location is not in central but just a short bus ride away. Restaurant is downstairs in the lobby.
Stayed 3 nights in Mar 2023

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Isla Mallorca is an oasis in the city. I got an early check-in, was given an upgrade to my room (without asking) and had the best sleep. The room I had faced the ocean and it was super quiet. Also the hotel is a 10-minute walk to the water front.
Stayed 1 night in Feb 2023

10/10 Excellent

Robyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kid friendly and a nice hotel
Stayed 1 night in Dec 2022

10/10 Excellent

Carolina

Stayed 2 nights in Nov 2022

8/10 Good

Paul

Traveled with partner
Liked: Cleanliness, staff & service
An excellent property with polite staff who were able to advise on all matters. Hotel is in a quiet yet easily accessible area . Recommend la pergola restaurant nearby adjacent to mercadona restaurant but book if you want evening table.
Stayed 7 nights in Oct 2022

10/10 Excellent

Charlotte

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, excellent staff. Just wish for water refills
Stayed 3 nights in Oct 2022

6/10 Okay

Stephen

Traveled with partner
Liked: Amenities, property conditions & facilities
This was our second visit here so it was a hotel we really like. Sadly on this occasion it failed to meet our expectations. No room service after 22:30. No food available after 23:00 at the pool bar .. we arrived late due to delays at immigration so trawled the streets at midnight on a Sunday trying to find food. No drinks available in your room apart from 1 bottle of water. A cotton bud left on the bathroom floor from a previous guest that after 3 visits by the cleaner was still in the same place when we checked out However a word of advice , if you book this hotel ensure you book the'free cancellation ' option . We had a family issue a week before we travelled and asked if we could rearrange our trip, Expedia also intervened and we were basically told 'hard luck' . I fully understand this was my fault but some understanding would have been appreciated, so we had no option but to travel , frankly we are very disappointed and sadly will not be staying here again due to our very poor customer experience
Stayed 3 nights in Oct 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend break - clean comfortable room with an excellent breakfast, highlight being the made to order omelet by a delightful chef. Choice of sun loungers available at both pools and reasonably priced pool bar. Good location - 20 to 30 minute safe walk to the centre. Bikes available to hire for the day for €10 and enjoyable safe 20 minute cycle to the beach on assigned bike paths. Staff all very helpful and look forward to returning in the future.
Stayed 3 nights in Oct 2022

10/10 Excellent

Christian, London

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property for a week trip, small but nice pool, deep enough for some swimming, excellent breakfast and good dinner options in the restaurant. Friendly and helpful English speaking staff.
Stayed 8 nights in Oct 2022

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
first class
excellent hotel, great staff, excellent location
Stayed 3 nights in Oct 2022

10/10 Excellent

Martyn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely brilliant, faultless. Staff friendly and nothing was too much trouble. Hotel and grounds maintained and presented to a very high standard. Room modern and more than adequate. Went half board and impressed by quality of breakfast and evening meal. Great location. Highly recommended and will definitely be returning.
Stayed 4 nights in Oct 2022

10/10 Excellent

Gordon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel refers to itself as a Urban Oasis. A great definition and a great place to hang. A few km from the beach area and 2km from shopping, a paradise for walkers. Overall an enjoyable experience.
Stayed 4 nights in Sep 2022

2/10 Terrible

paul

Stayed 7 nights in Sep 2022

8/10 Good

Sandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at this hotel many times before, it’s a pleasant hotel a couple of roads behind the marina and we usually stay here when visiting Palma, the hotel is comfortable & clean and staff are friendly, we feel it’s good value for money
Stayed 3 nights in Aug 2022

10/10 Excellent

Peter

Delightful friendly quiet hotel in great location
Quiet Hotel in a great location with a short walk to the sea front, the hotel is spotlessly clean and all the staff were an absolute delight, we had breakfast and dinner at the hotel and the choice and quality of the food hot and cold was absolutely fantastic, the gym is very well equipped and my partner enjoyed the spa for a small fee, we will definitely be back to this very well managed hotel.
Stayed 7 nights in Aug 2022

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay in quiet suburb
Friendly and professional service. Room clean and daily housekeeping was excellent. A little out of the centre, good 20 minute walk away from cathedral area.
Stayed 4 nights in Jul 2022

10/10 Excellent

Debbie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was a nice reprice from the busy Palma city center and just 10 minutes drive away. Hotel was clean and room was comfortable.
Stayed 1 night in Jun 2022

10/10 Excellent

Eleftheria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2022

8/10 Good

Louise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly receptionist staff. Excellent breakfast, omelette chef deserved a special shout for his lovely manner. Best bit for us was the pool not opening until 10am no rush to get up and have breakfast. Even though there would be a small queue at 10am for the pool to open it was always easy to get sunbeds. Pool was relatively quiet, very relaxing and served by a good pool bar. Not much in the immediate area, but very cheap supermarket nearby which was useful. 15/ 20 min walk into the centre of Palma. Room quite basic, but clean and a great shower.
Stayed 4 nights in Jun 2022

10/10 Excellent

Mrs Claire

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely fantastic. Second time and will return for a third. Quiet, safe, great location, modern rooms, lovely pool and exceptional service. Also amazing spa!
Stayed 4 nights in Jun 2022

2/10 Terrible

Maya

Disliked: Staff & service, amenities
Charged me 12 euros for breakfast even though my flight left at 6 am - very poor customer service. Don't go here.
Stayed 3 nights in Jun 2022

10/10 Excellent

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Jun 2022