All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Everything was great, I really enjoyed myself at this hotel, the rooms were really clean and the staff was more than helpful, next time I’m in town, I’m definitely staying there again! Highly recommend it!
Response from Grace Scott | General Manager on Apr 17, 2024
Hi Isamarie,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your comment and high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.
Response from Guest Relations Management on Apr 12, 2024
Dear Meagan, What a fantastic surprise to receive your perfect 5 out of 5 rating! It's like getting a gold star sticker from the coolest guest ever!Even though you didn't leave a comment, we're absolutely thrilled to know that your stay with us was flawless. We strive to create an experience that speaks for itself, so your rating is music to our ears!We can't wait to have you back for another amazing stay. Until then, if there's anything you need or any special requests you have, just give us a shout—we're here to make your next visit even more incredible!
2/10 Terrible
Chase
Traveled with family and small children, Traveled with partner, Traveled with family
Response from Grace Scott | General Manager on Apr 9, 2024
Hi Chase,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.
10/10 Excellent
Sandrita
Apr 7, 2024
Sandrita
Stayed 1 night in Mar 2024
Response from Grace Scott | General Manager on Apr 9, 2024
Hi Sandrita,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.
Response from Grace Scott | General Manager on Apr 8, 2024
Hi Bethany,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.
Response from Grace Scott | General Manager on Apr 7, 2024
Hi Samantha,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.
Response from Guest Relations Management on Apr 5, 2024
Dear Evette, We're delighted to hear that you had such a positive experience with our customer service during your stay! Your kind words truly brighten our day. We strive to provide exceptional service to all our guests, and it's wonderful to know that we hit the mark with you. We appreciate your feedback and hope to welcome you back for another fantastic stay soon!
Room was spacious, clean and quiet. The bed was VERY firm (not necessarily my favorite type of bed, but there are worse things that could have been an issue). The staff was very friendly and helpful.
Tosca
Stayed 1 night in Mar 2024
Response from Grace Scott | General Manager on Apr 1, 2024
Hi Tosca,We're thrilled to hear that you found our rooms spacious, clean, and peaceful during your stay. While we understand that bed preferences vary, we're glad that despite the firmness, it didn't detract significantly from your overall experience. Our team takes great pride in delivering exceptional service, and it's wonderful to know that they were able to assist you promptly and courteously throughout your visit. Your feedback is truly appreciated, and we hope to welcome you back for another enjoyable stay in the future.
8/10 Good
Grace
Mar 29, 2024
Liked: Cleanliness, staff & service
Grace
Stayed 2 nights in Mar 2024
Response from Grace Scott | General Manager on Mar 31, 2024
Hi Grace,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.
Response from Guest Relations Management on Mar 28, 2024
Dear Sutton, Well, shhh... did you hear that? It's the sound of silence, and we're thrilled to know that you found your stay with us to be a peaceful oasis! A 5 out of 5 rating for quietness? That's music to our ears!It's fantastic to hear that you were able to relax and unwind in the tranquility of our hotel. Creating a serene environment for our guests is one of our top priorities, so it's incredibly rewarding to know that we hit the mark for you.Thank you for choosing to stay with us and for sharing your positive experience. We can't wait to welcome you back for another blissfully quiet stay in the future!
Response from Grace Scott | General Manager on Mar 27, 2024
Hi Beth,We appreciate your feedback and are glad to hear that our hotel met your needs during your stay. Providing a comfortable and satisfactory experience for our guests is always our top priority. We strive to maintain high standards of service and cleanliness to ensure that every guest has a pleasant stay. Your comments will be shared with our team as we continuously work to enhance our guests' experiences.
Staff continuously checked in to see how my stay was
Ashley
Stayed 2 nights in Mar 2024
Response from Grace Scott | General Manager on Mar 26, 2024
Hi Ashley,We're thrilled to hear that our attentive staff consistently checked in to ensure your stay met your expectations. Providing exceptional service is a priority for us, and it's heartening to know that our team's dedication to guest satisfaction made a positive impression on you. Your feedback motivates us to maintain our high standards of hospitality and reinforces our commitment to creating memorable experiences for every guest. We appreciate your kind words and look forward to welcoming you back for another enjoyable stay in the future.
Response from Grace Scott | General Manager on Mar 26, 2024
Hi Maria,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.
I felt safe and the staff was helpful. The transportation service was excellent.
Evelyn
Stayed 1 night in Mar 2024
Response from Grace Scott | General Manager on Mar 23, 2024
Hi Evelyn,We're thrilled to hear that you felt safe during your stay and found our staff to be helpful. Providing a secure and welcoming environment for our guests is our top priority. We're glad you enjoyed our transportation service and found it to be excellent. Your positive feedback encourages us to continue delivering exceptional experiences to all our guests.
Response from Grace Scott | General Manager on Mar 19, 2024
Hi Patricia,We're thrilled to hear that you found our location favorable during your stay. Our team works diligently to offer a convenient and accessible setting for our guests to enjoy their time with us. Your satisfaction is paramount to us, and we're glad that our efforts resonated positively with you. Should you choose to stay with us again, we'll strive to make your experience even more enjoyable.
Very friendly and welcoming staff. Donald was very accommodating and helpful.
William
Stayed 1 night in Mar 2024
Response from Grace Scott | General Manager on Mar 17, 2024
Hi William,We're thrilled to hear about your positive experience with our staff, particularly Donald, who prides himself on providing exceptional service to our guests. Our team is dedicated to ensuring every guest feels warmly welcomed and well-assisted throughout their stay. We're delighted that you found our staff accommodating and helpful, as it reflects our commitment to delivering top-notch hospitality. Thank you for choosing to stay with us, and we look forward to welcoming you back on your next visit.
10/10 Excellent
Kevin
Mar 13, 2024
Liked: Cleanliness
Kevin
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 14, 2024
Hi Kevin!Thank you so much for your feedback and kind words regarding the five-star experience thatyou received during your most recent stay with us!We seek to give each guest a very comfortable and accommodating experience, and we arethrilled to hear of our success in this ambition. We will be sure to share your kind regards withour team.We thank you for your loyalty, and we look forward to your future visits!
8/10 Good
James
Mar 11, 2024
Liked: Cleanliness, staff & service, amenities
My room was large and clean. The bathroom had been recently updated. The electrical outlets by the bed did not work and the wall outlets were loose.
James
Stayed 1 night in Mar 2024
Response from Grace Scott | General Manager on Mar 12, 2024
Hi James,We appreciate your feedback and are glad to hear that you found your room spacious and clean, as well as enjoyed the recent updates to the bathroom. We apologize for any inconvenience you experienced with the electrical outlets by the bed and the loose wall outlets. Rest assured, we will address these issues promptly to ensure a more comfortable stay for our future guests. Thank you for bringing this to our attention.
A baseball team was checking in before us and both reps focused on the team, which left others including myself standing around waiting for 20-30 minutes.
Could have been handled more efficiently.
Horace
Stayed 1 night in Mar 2024
Response from Grace Scott | General Manager on Mar 12, 2024
Hi Horace,We apologize for any inconvenience you experienced during your check-in process. While we strive to provide prompt service to all guests, unforeseen circumstances such as large group arrivals can occasionally cause delays. Rest assured, we continuously evaluate our procedures to ensure efficiency for all guests, and we appreciate your feedback as it helps us improve our operations. We hope you enjoyed the rest of your stay with us and that you consider returning in the future.
8/10 Good
Jeremy
Mar 10, 2024
Liked: Staff & service
Dated and not the cleanest
Jeremy
Stayed 1 night in Mar 2024
Response from Grace Scott | General Manager on Mar 12, 2024
Hi Jeremy,We appreciate your feedback and apologize for any inconvenience caused during your stay. Our team takes cleanliness seriously and regularly conducts thorough inspections to maintain high standards. Regarding the dated aspect, we continuously strive to improve our facilities and amenities to enhance our guests' experience. Your comments will be shared with our management for further consideration and action. We hope you'll consider giving us another chance in the future to provide you with a more satisfying stay.
10/10 Excellent
GREG, DEWITT
Traveled with group
Mar 3, 2024
The a/c heater didn’t work and after we let them know they were right on it. We stayed for 3 nights and experienced that the room keys would stop working. But that is a small thing. Great people and location
GREG
Stayed 3 nights in Feb 2024
Response from Grace Scott | General Manager on Mar 4, 2024
Hi Greg,We appreciate your feedback regarding your recent stay with us. Our team is committed to ensuring a comfortable experience for all guests, and we apologize for any inconvenience caused by the temporary issue with the a/c heater. Rest assured, we promptly addressed the matter to restore comfort during your stay. Regarding the intermittent room key concerns, we have taken note and will review our systems to prevent future occurrences. It's wonderful to hear that you found our staff accommodating and enjoyed our prime location. We look forward to the opportunity to welcome you back in the future.
8/10 Good
Bill
Mar 3, 2024
Bill
Stayed 1 night in Mar 2024
Response from Grace Scott | General Manager on Mar 23, 2024
Hi Bill,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.
Response from Grace Scott | General Manager on Mar 9, 2024
Hi Lamont! Thank you for your feedback! We're delighted to hear that you experienced great service during your stay with us. Providing exceptional service to our guests is our top priority, and we're thrilled that we succeeded in meeting your expectations. We look forward to welcoming you back for another wonderful stay in the future. If there's anything else we can do to assist you, please don't hesitate to reach out.
Response from Grace Scott | General Manager on Mar 3, 2024
Hi Mark,We're thrilled to hear that you found our hotel convenient for accessing BWI parking. Our location near the airport is indeed designed to offer guests seamless travel experiences. We strive to provide convenient amenities and services to make your stay as comfortable as possible. Thank you for choosing to stay with us, and we hope to welcome you back on your next trip to the area.
Response from Grace Scott | General Manager on Mar 3, 2024
Hi Igor,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.
Response from Grace Scott | General Manager on Feb 29, 2024
Hi Bradley!Thank you so much for your positive rating! We're thrilled to hear that you enjoyed our Happy Hour experience during your stay. At our hotel, we strive to create a welcoming atmosphere where guests can unwind and make memorable moments. Your feedback is invaluable to us as we continuously work towards enhancing our guests' experiences. We hope to welcome you back soon for another delightful stay filled with more Happy Hour moments and exceptional service! Cheers to more unforgettable experiences at our hotel!
Response from Grace Scott | General Manager on Feb 28, 2024
Hi Curtis,We're delighted to hear that you found our hotel to be of good value and conveniently located. Our team works tirelessly to ensure that guests experience both comfort and convenience during their stay. We take pride in offering competitive rates without compromising on quality, and we're thrilled that you appreciated this aspect of your visit. Thank you for choosing to stay with us, and we hope to welcome you back again in the future.
6/10 Okay
Jill
Business traveler
Feb 22, 2024
Liked: Staff & service
Convenient to airport and very friendly staff. Not as close to meal options or ability to get out and get some fresh air as I had hoped and the property is a bit dated.
Jill
Stayed 1 night in Feb 2024
Response from Guest Relations Management on Feb 23, 2024
Dear Jill, Thank you for taking the time to share your feedback with us. We're glad to hear that you found our location convenient and appreciated the friendliness of our staff. However, we understand your concerns about the limited meal options nearby and the dated appearance of our property. Your comments are valuable to us, and we will consider them as we strive to improve our guest experience. We apologize for any inconvenience you experienced and hope to have the opportunity to welcome you back in the future with enhancements to address these issues.
Well kept property. Close to airport. Easy to get here.
Michael
Stayed 1 night in Feb 2024
Response from Guest Relations Management on Feb 23, 2024
Dear Michael, We're absolutely thrilled to hear you had such a wonderful experience at our hotel! Maintaining our property to the highest standards is always a top priority, so it's fantastic to know that effort didn't go unnoticed. Being conveniently located near the airport is definitely a plus for our guests, and we're delighted it made your travel experience that much smoother. Thank you for choosing to stay with us, and we look forward to welcoming you back for another fantastic stay soon!
2/10 Terrible
Charles
Feb 17, 2024
Charles
Stayed 1 night in Feb 2024
Response from Grace Scott | General Manager on Mar 20, 2024
Hi Charles,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.
The actual guest room was absolutely disgusting, everything was dirty/stained, dimly lit, outdated, just overall unpleasant. I feel like I was catfished by the pictures on Expedia because there is no way this is that same hotel.
Ethan
Response from G. Scott on Jan 31, 2024
Dear Ethan,Please accept our apologies for the condition of your guest room. We take pride in our hotel and assure you the photos online are of the same property. We have modified the lobby/restaurant area and did some minor additions in the guest rooms. We are taking your comments seriously and have maintenance working on improvements in the room you were assigned. We are also planning a full renovation this fall to ensure all guest rooms are top notch quality for all guests. If there is anything I can do to make this right with you please let me now.Yours in hospitality,Grace ScottGeneral Manager
8/10 Good
Patrick
Jan 16, 2024
Patrick
Stayed 4 nights in Jan 2024
Response from Grace Scott | General Manager on Jan 18, 2024
Hi Patrick,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.
Response from Grace Scott | General Manager on Jan 15, 2024
Hi Robyn,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.
10/10 Excellent
Steve
Jan 14, 2024
Steve
Stayed 1 night in Jan 2024
Response from Grace Scott | General Manager on Jan 15, 2024
Hi Steve,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.
Very neat. Friendly staff. Nothing to complain about.
Verified traveler
Stayed 3 nights in Jan 2024
Response from Grace Scott | General Manager on Jan 12, 2024
Dear values guest, thank you for taking the time to share your positive feedback about your recent stay with us. We are thrilled to receive your perfect 10 out of 10 rating and appreciate your kind comments. We're delighted to hear that you found our hotel to be awesome, with a neat environment and friendly staff. Your satisfaction is our top priority, and we're pleased that we met your expectations. If there's anything specific that stood out during your stay that you'd like to share or any preferences you have for future visits, please feel free to let us know. Safe travels and thank you for choosing our hotel!
Response from Grace Scott | General Manager on Jan 10, 2024
Hi Carmen,We appreciate your positive feedback regarding our housekeeping services. Ensuring a clean and comfortable environment for our guests is a top priority, and we are delighted to hear that your room met your expectations during your stay. Our dedicated team works diligently to maintain high standards of cleanliness, and your acknowledgment reaffirms their efforts. We look forward to welcoming you back for another enjoyable experience at our hotel.
2/10 Terrible
Rosario, MIAMI
Jan 7, 2024
Rosario
Stayed 1 night in Jan 2024
Response from Grace Scott | General Manager on Jan 9, 2024
Hi Rosario,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.
I have another stay planned at Holiday Inn BWI IHG Hotel upon my return to Baltimore. Looking forward to it based on my recent stay.
Nancy
Stayed 1 night in Jan 2024
Response from Grace Scott | General Manager on Jan 9, 2024
Hi Nancy,We are delighted to learn that you are planning another stay at our hotel and appreciate your loyalty. It's fantastic to hear that your recent experience was enjoyable, and we're grateful for your positive feedback. Our team works diligently to provide exceptional service, and it's rewarding to see our efforts reflected in your satisfaction. We look forward to welcoming you back on your next visit to Baltimore, ensuring another memorable and comfortable stay with us.
10/10 Excellent
Roberto C
Jan 2, 2024
Roberto C
Stayed 1 night in Jan 2024
Response from Grace Scott | General Manager on Jan 31, 2024
Hi Roberto C.Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.
Response from Grace Scott | General Manager on Jan 2, 2024
Hi Judy,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.
Had a good stay except for the 1 day we wanted our room cleaned it never happened.
Yvette
Stayed 3 nights in Dec 2023
Response from Grace Scott | General Manager on Jan 1, 2024
Hi Yvette,We appreciate your feedback and are glad to hear that overall you had a good stay with us. We apologize for any inconvenience you experienced regarding the missed room cleaning on that particular day. Our housekeeping team typically strives to provide prompt and thorough service, and we regret that we fell short of your expectations on this occasion. Rest assured, we will address this matter internally to ensure that such lapses are minimized in the future. Thank you for bringing this to our attention, and we hope to welcome you back for an even more enjoyable experience in the future.
8/10 Good
Maria, tucson
Traveled with partner
Dec 29, 2023
Liked: Cleanliness, staff & service
Great place to stay near BWI. Restaurant had excellent food and lounge with outstanding service.
Maria
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Dec 30, 2023
Dear Maria, We're glad to receive your fantastic 4 out of 5 rating! Your kind words about your stay near BWI have warmed our hearts, and we're delighted to hear that you enjoyed the excellent food at our restaurant. Our team takes great pride in providing outstanding service at the lounge, and it's truly uplifting to know that we hit the mark during your visit. We appreciate your feedback, and it motivates us to continue delivering memorable experiences. We look forward to welcoming you back soon for another delightful stay!
I've been here before and it has always been a pleasant experience. I arrived into BWI about an hour early from my check-in time at the Holiday Inn. I called the front desk to ask if I could check in early and to my joy and surprise they said I could! A shuttle was quickly dispatched with a friendly driver and I was picked up and dropped off at the hotel. The room was spacious, clean and very comfortable. Overall, it was a great experience and I'm glad the staff was accommodating to me. I will most certainly be coming back here in the future!
Thomas
Stayed 1 night in Dec 2023
Response from Grace Scott | General Manager on Dec 29, 2023
Hi Thomas! Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you've had pleasant stays with us in the past and that your recent visit was no exception. It's great to know that our staff was accommodating and that you found your room spacious, clean, and comfortable. We appreciate your loyalty, and we look forward to welcoming you back for another outstanding stay in the future. If there's anything specific you'd like to share or if there are ways we can make your future stays even better, please feel free to let us know.
Response from Grace Scott | General Manager on Dec 25, 2023
Hi Eric,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.
Response from Grace Scott | General Manager on Dec 21, 2023
Hello,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.
Response from Grace Scott | General Manager on Dec 20, 2023
Hi Laura,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.
Response from Grace Scott | General Manager on Dec 12, 2023
Hi Edwin,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.
4/10 Poor
Shara
Dec 11, 2023
Disliked: Cleanliness, staff & service
Shara
Stayed 2 nights in Dec 2023
Response from Grace Scott | General Manager on Dec 12, 2023
Hi Shara,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.
Response from Grace Scott | General Manager on Jan 11, 2024
Hi Elizabeth,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.