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Reviews of Hampton Inn Castle Rock

2.5 out of 5
Hampton Inn Castle Rock
4830 Castleton Way, Castle Rock, CO

Reviews

8.8

Excellent

Rating 10 - Excellent. 336 out of 603 reviews" "
Rating 8 - Good. 183 out of 603 reviews" "
Rating 6 - Okay. 46 out of 603 reviews" "
Rating 4 - Poor. 19 out of 603 reviews" "
Rating 2 - Terrible. 19 out of 603 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Joseph

Traveled with partner
Disliked: Cleanliness, amenities
Ice machine in hallway beeped all night, keeping us up! The floor in elevator was filthy and was that way all weekend. The Highway is right behind the building and was noisy all night. The Pillows were the most uncomfortable pillows we have ever layed on. Needs a Remodel!!!
Stayed 2 nights in Apr 2024

10/10 Excellent

Nicholson

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice clean property and well placed. Could hear the freeway during the night.
Stayed 1 night in Mar 2024

10/10 Excellent

Dominic

Stayed 1 night in Mar 2024

10/10 Excellent

Jeremy

Stayed 2 nights in Jan 2024

10/10 Excellent

Terrill

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay!
Easy to get to, friendly staff, clean rooms and comfortable beds. Enjoyed our stay!
Stayed 3 nights in Jan 2024

8/10 Good

Jeremy

Stayed 1 night in Jan 2024

2/10 Terrible

shirley

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I was charged twice for my stay and now I am having problems being refunded
Stayed 4 nights in Jan 2024

2/10 Terrible

Susanna

Stayed 2 nights in Dec 2023

10/10 Excellent

Cindy

Stayed 1 night in Jan 2024

10/10 Excellent

David

Stayed 1 night in Dec 2023

10/10 Excellent

Jean

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Carola

Business traveler
Liked: Cleanliness, property conditions & facilities
Bed was uncomfortable. Didn’t sleep well.
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great customer service. They were there for all our needs.
Stayed 3 nights in Nov 2023

10/10 Excellent

Clarence, Tucson

Stayed 1 night in Oct 2023

8/10 Good

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Pool and hot tub
Stayed 2 nights in Oct 2023

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Chelsea

Stayed 1 night in Sep 2023

10/10 Excellent

Mary, Temple

Stayed 1 night in Sep 2023

10/10 Excellent

harold

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the outlet mall. Clean and quiet staff is very friendly
Stayed 1 night in Sep 2023

6/10 Okay

Nicole

Traveled with family and small children, Traveled with partner
Disliked: Staff & service, property conditions & facilities
My 6 year old loved the pool and hot tub. Otherwise, this was one of the dumpier Hampton inns that we have stayed at. Staff was basically nonexistent, and when they were there, they didn’t know much. Remote for tv didn’t work. And despite calls, they didn’t come fix it. Coffee at front desk was cold. Pool area is dated and slippery. And pool is shared with someone doing lessons for kids. (He was super kind and helpful though. Actually more helpful than any of the paid staff.) Bottom line, It did the trick as we were attending a wedding in the area. But I probably won’t stay here again.
Stayed 3 nights in Sep 2023

2/10 Terrible

April

Traveled with family
Disliked: Staff & service
The hotel maid cleaned out our room before checkout time & removed the items many of which we found in the trash & are still missing several items
Stayed 1 night in Sep 2023

10/10 Excellent

Jennifer

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Tracy

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

6/10 Okay

Ross

Traveled with family
Liked: Cleanliness, staff & service
We arrived late and needed to get right sleep but the blinds were broken and wouldn’t pull-down. It was difficult to sleep with all the light from the surrounding traffic.
Stayed 1 night in Jul 2023

8/10 Good

Jay

Traveled with group
Liked: Cleanliness, staff & service
Hotel room was nice but sink was broken. Staff was great however and fixed it quickly and helped us print our boarding pass. Noise from adjacent highway was a bit annoying.
Stayed 1 night in Jul 2023

8/10 Good

Linda

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The part of the hotel where our room is located is on the side of Interstate 25 which has 24/7 constant, noisy traffic.
Stayed 1 night in Jul 2023

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

2/10 Terrible

Anthony

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We did not get the type of room we had booked. We had booked a room to sleep 5. Arrived to a single king and a pull out couch. The room smelled of cat pee, the window was open, and apparently they must have known this because someone left their cell phone in the room I'm guessing after complaining and being relocated. We went to the front desk and was told there were no other rooms available, so we had to stay in it. The toilet also howled when flushed. The next morning after asking for the manager and they were off that day, the guy at the front desk said he would move our room that afternoon. Upon our arrival, that didn't happen and we were forced back into the same room. I was told by another person at the front desk they don't even have accommodations for 5 and was kind of brunt about it. The next morning upon our departure I again asked for the manager. Again they were not available. The first guy I talked to said he would refund our entire stay, I haven't seen it as of yet.
Stayed 2 nights in Jul 2023

10/10 Excellent

Shyanne

Stayed 1 night in Jun 2023

2/10 Terrible

Steve

Disliked: Cleanliness
There’s no reservation!! I have no we’re to stay and you took my money!!
Stayed 1 night in Jun 2023

10/10 Excellent

paige

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful and accommodating staff. Easy check in and out process even when having to make adjustments due to travel plans changing. Breakfast had a nice variety of items that changed daily. Clean room. Property is close to many shops and restaurants.
Stayed 1 night in Jun 2023

8/10 Good

Casey

Liked: Cleanliness, property conditions & facilities
Bathroom sink faucet extremely loose. Bathroom door needs paint touch-up. Shower WAY too small for bigger people. Elevators need upgraded. Mini-fridge needs a freezer. Bed was uncomfortable. Otherwise, everything was great.
Stayed 2 nights in Jun 2023

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Douglas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
An easy to get to, safe, well maintained property. Breakfast was awesome!
Stayed 1 night in Jun 2023

8/10 Good

Montica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

2/10 Terrible

Claudia

Stayed 1 night in May 2023

4/10 Poor

Noel

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Had to request to have housekeeping and even then they failed to do so.
Stayed 7 nights in May 2023

4/10 Poor

DEBORAH

Traveled with partner
Liked: Staff & service
1. I reserved, and paid-in-full, a king bed... weeks prior to our stay. They gave away my room and I two queen beds I didn’t want. But had to take as nothing else was left. 2. I opened the closet and there was someone else’s leftover chips bag and empty pop bottle on the floor. 3. The window shade did not work. We had to hand roll it up to look out 4. We ended up on 3rd floor. Nose level of traffic was really bad and could hear walking of people above us. I had two nights of limited sleep The staff were very nice but it could not makeup for lack of sleep
Stayed 2 nights in May 2023

10/10 Excellent

THOMAS

Stayed 2 nights in Apr 2023

6/10 Okay

George

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
The hotel is showing its age. The staff were great.

10/10 Excellent

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Luis

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Apr 2023

8/10 Good

Stephen

Liked: Staff & service, amenities
Friendly front desk and breakfast staff
Stayed 2 nights in Apr 2023

10/10 Excellent

Packard

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Pool was cloudy.
Stayed 1 night in Apr 2023

8/10 Good

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

8/10 Good

BRAD, Canon City

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Breakfast was just okay,

10/10 Excellent

John D

Stayed 1 night in Mar 2023

10/10 Excellent

Dominic R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Marguerite, Cottonwood Heights

Liked: Staff & service, property conditions & facilities
Very clean...excellent staff. Rhe breakfast was amazing
Stayed 1 night in Feb 2023

10/10 Excellent

Marion T.

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Joy
Comfortable & Cozy.
Stayed 1 night in Feb 2023