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Reviews of Enjoy Chiloé

4.5 out of 5
Enjoy Chiloé
Ruta 5 Sur, 2053, Castro, Los Lagos

Reviews

8.4

Very Good

Rating 10 - Excellent. 141 out of 266 reviews" "
Rating 8 - Good. 72 out of 266 reviews" "
Rating 6 - Okay. 24 out of 266 reviews" "
Rating 4 - Poor. 12 out of 266 reviews" "
Rating 2 - Terrible. 17 out of 266 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

6.8/10

Amenities

8.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveler

Business traveler
Disliked: Staff & service, property conditions & facilities
Maybe i came off season, little or no staff, installations looked worn. Not a place where you feel welcome.
Stayed 1 night in Apr 2023

10/10 Excellent

Gaston

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great views from the hot tub!
Everything was nice. Clean rooms and helpful staff. The spa is one of the reasons i stay at this property- although the steam was was not operational. I stayed there again a week afyer and it still was not functional. Overall a great stay.
Stayed 1 night in Mar 2023

8/10 Good

FERNANDO, NEW YORK

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities
Our assigned room 210 had a problem with the spa pipes and made it unbearably hot. In addition the window was sealed so it could not be opened. This should have been fixed before assigning this room to any guest. In general it somehow represents a certain malaise in maintenance throughout the hotel. It seems a bit tired and needs upkeep. However, the location is wonderful and service is very good.
Stayed 3 nights in Mar 2023

6/10 Okay

Raquel, SANTIAGO CHILE

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
I loved the view I hate de bad condition of the property. The hotel is in a bad condition and requires an adequate maintenance
Stayed 4 nights in Feb 2023

8/10 Good

Hanna

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Amazing view, great food, friendly staff. Unfortunately the path to the grounds below the hotel was in disrepair and not accessible, and a few things seemed like they hadn't been updated or repaired recently. Overall a great experience, but a bit rough around the edges.

10/10 Excellent

Taner, Fayetteville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the nicest hotels in that area. Very friendly staff. There was a construction going on upstairs and they started working on 7.10AM , that was the only negative thing for this hotel!

4/10 Poor

Felipe

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2021
Response from Esteban on Oct 11, 2021
L@ esperamos en una próxima oportunidad Saludos!!

8/10 Good

Isidora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place, amazing view, people very helpful. We loved the room, the fact that it had two bathrooms was cool, And the bath was looking through the window. Because of covid the mini bar didn’t had supplies, just one little bottle of water, and the breakfast was a menu breakfast with not many options. That one was the bad thing of our stay.
Stayed 1 night in Mar 2021

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, excellent location
This modern hotel shares its location with a Casino which upon arrival can be quite daunting but although connected, the hotel is to the rear of the building and causes no disturbance. The room was large and spacious with an amazing view of the estuary. Our bed was large and comfy but room design probably not to our taste being lots of exposed concrete. There are two restaurants on site, one catering for breakfast and everyday type food such as pizza etc whilst the other seemed more up market international food. Breakfast was excellent, and dinner menus good but no sadly no English translation. Wine by the glass menu was equally confusing. The car park easily handles the number of guests. Three feature hot tubs on the outside deck, of varying temperatures very popular for those guests using the indoors dip pools. Staff were friendly and helpful. We are Spanish speaking and really enjoyed the stay but more English translations of menus and info would have been helpful. Chiloe is a beautiful island- hire a car and explore. It is within a short distance of the colourful houses on stilts, Palafitos. Everywhere on the island are wooden churches. The penguins in Punihuil were amazing, just a two hours drive away. Here you take a boat from the beach for the equivalent price of £7 each. Overall a good standard of hotel, well located at a reasonable price.
Stayed 4 nights in Jan 2020

8/10 Good

RUDI

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value for money
Very nice hotel for the price. The room was spacious with a stunning view over Castro. Restaurant and spa were also pretty decent
Stayed 2 nights in Apr 2019

6/10 Okay

Raquel

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
The view was gorgeous The room was TOO NOISY!! There was not enough fruit for breakfast
Stayed 5 nights in Dec 2018

8/10 Good

Janis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aptly named “Enjoy” Resort
The Enjoy Chiloe Hotel is a property adjacent to a casino, but nestled on a hillside with sweeping bay and town views, the hotel does not suffer a casino vibe. Common areas and guest rooms sport floor to ceiling windows that take full advantage of this view. The room is compact, but creatively designed to capitalize on space, and with those window views...even from your soaking tub, it’s quite comfortable. A car or cab is necessary to get to the action of the city of Castro, but you are walking distance to the Gamboa barrio with great dining options. The facility offered an extensive free breakfast, a nice spa, and three outdoor hot tubs to enjoy. Team that with a friendly and helpful staff, and it made for a nice base while exploring the island.
Stayed 4 nights in Dec 2018

10/10 Excellent

Molly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury in Chiloe
Very positively surprised. Chiloe is a somewhat secluded place but this hotel has great food, stylish for what you expect to see and find in this area. Room was quite spacious and with a great view of the bay. Breakfast was simple but good and that view is fantastic. First night we got recommended a restaurant (not at the hotel or casino) that was walking distance and very good. Even though it is co-located with the casino it did not impact in any way and the 2 venues are separate. Spa was good to relax after a day of hiking and exploration, but some of the equipment at the SPA was not working very well, the outdoor tubs were a bit cold for us, so there is room for improvement but at the same time you have to consider where you are. If you like to pamper yourself and you are travelling to Chiloe, I would recommend this place.
Stayed 2 nights in Nov 2018

8/10 Good

Ingibergur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Shower not working properly Location and staff good
Stayed 1 night in Sep 2018

8/10 Good

Jean P

Nice hotel in Chiloé
The hotel was nice and clean and the staff was friendly in all areas of the hotel. The room we stayed in had the unfinished concrete look with wood finishes on parts of the wall. It took us a little time to get used to but it was cozy. One complete side of the room was made up of windows that gave a great view of the river (which was mostly mud at the time). We used the hot tubs in the spa which worked great and the water was nice and warm. There was also an indoor pool which looked well maintained but we didn’t use it. The breakfast area was nice and clean, offering eggs, bacon, various cereals, nuts, breads, meats, and cheeses in addition to coffee, tea, and various juices. Overall, not a bad place to spend time while in Chiloé.
Stayed 1 night in Sep 2018

8/10 Good

Mary Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in Castro
Nice hotel, rooms nice and cozy, but spa too small and not up to the expectations. good food at breakfast and dinner. All in all, the best chance for Castro!!
Stayed 1 night in Aug 2018

8/10 Good

Rodrigo , Santiago Chile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great great place! The view and the facilities. The room was awesome.
Stayed 1 night in May 2018

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Fantastic hotel amazing views from picture window lovely spa which was a treat and superb breakfast. We Enjoyed

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome place!
Stayed with my partner, and this is the best venue I know of on the island. Comfortable and safe.
Stayed 1 night in Mar 2018

10/10 Excellent

Aleksandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What an amazing place! Just outside Castro, the hotel offers room with beautiful view to the water and the city. The reflection of the moon from the bedroom is a fond memory. The hotel also have good spa and sauna facilities.The restaurant prepares succulent dishes. As you can read we loved this hotel; the highlight of our trip! Thanks to the staff for all the help and comfort.
Stayed 1 night in Mar 2018

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Jan 2018

8/10 Good

frank, canada

Liked: Cleanliness, staff & service, room comfort
Beautiful view
Great view of Castro and the bay. Hard to beat. Some renovations going on and outdoor jacuzzis out of service.
Stayed 1 night in Nov 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great views
The hotel is behind the casino, so just enter casino off of 5 highway. The room had a large window that gave us a great view of the water. Included jacuzzi, sauna, steam room, and indoor pool. (you need a head cap.) It also included free access to casino. (The tributes are just a kind of karaoke.) Overall, great experience.
Stayed 2 nights in Sep 2017

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel but noisy with a lots of kids. Seats in the public areas had been abused and we're sinking

10/10 Excellent

Barbara, Santiago Chile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice view!
We had a great stay. The facilities are in great shape and the view is fantastic. The staff is slow

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great hotel slightly out of town.
The hotel was first rate and our clean rooms had a wonderful view of the bay. Excellent showers, decent breakfasts and a useful pool and gym - also ample parking. However, the location is a short way out of town, so unless using the casino's good restaurant, a 30 minute walk or 10 minute car drive is needed to reach the nearest eateries in Castro. Would definitely book this hotel again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect!
The outdoor hot tubs over looking the water in the evening is the perfect way to relax after a long day

10/10 Excellent

Jason, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great modern hotel in a sleepy fishing town.
We had room 214 for two nights(fri/sat). It's the furthest room from the casino, though we didn't request it. All amenities in the room were great and functioning properly. We had a rental car and the parking lot was safe. The included breakfast buffet was on par with the other great ones on our Chilean travels. The hot tubs located outside provided a good recharge before dinner on sat night. Would definitely stay there again if ever back.

10/10 Excellent

Dan, Argentina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super hotel !!
Awesome brand new hotel, lovely view and very modern design. Ideal for couples !

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience. Nice view of Chiloe. Quite. The staff is nice. Room is large and comfortable and it includes a large desk.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for a relaxing getaway
Pros: Superior room with view of the water was amazing. The room is well-equipped with amenities and set up in a convenient way. Excellent cleanliness and attention to detail by housekeepers. Hotel has spa services and restaurant on-site with very good food at reasonable prices. Hotel staff was friendly and helpful. Breakfast buffet has many options and good food. Lots of parking spaces available. Cons: The walls are not sound-proof and we could hear our neighbors clearly. Restaurant and cafe were short staffed and waits were sometimes long (in december, just before high season). Spa staff seemed somewhat disorganized (changed pricing variously, forgot drink order, didn't open on schedule in morning). overall: Highly recommended, especially if you have a car to get around Castro. The view of the water, with backdrop of city center, from our top-floor room was mesmerizing--if you are looking to relax, this is the place to go.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impressive large clean room with a wall completely glass to make the most of the view, although curtains didn't close easily so slept with eye mask.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little bit of luxury in Chiloe
Very nice stay. Large and comfortable rooms with great views over the water. We enjoyed using the saunas and outdoor hot tubs. Breakfast was wonderful with great variety.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent hotel
The staff could not have been nicer. Great breakfast buffet but spoiled by children running wild. I had the feeling that the staff was not allowed to say anything to them. If that is true, they certainly should be allowed to require the parents to control there children. The worst children I have ever seen, playing with toys and putting puzzles together in the main traffic pattern, pushing bar stools up to get into the food that they could not reach. Kids running and shouting in the hall after midnight and allowing no peace and quiet in spa or hot tub areas. The room was excellent and so was the restaurant in the attached casino where we managed to avoid spoiled children.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful room with an exceptional view
Our room was very clean and comfortable. The giant window wall overlooked an estuary where we could see black-necked swans at high tide. The modern decor was beautiful too.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place to stay!
This is an awesome property - beautiful facilities, great food, and lovely views of the water. The room was very large and tastfully decorated. We would highly recommend this hotel!

10/10 Excellent

Nick, Sydney Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wow what a find
We were tired it was wet and we just wanted to sleep. We rolled into enjoy chiloe and wow. It's a modern hotel with views over the water. The bed was huge, pleanty of pillows, clean and a spectacular view. It is a 5 star hotel at a 3 star price. It cost a few dollars more but you will not be disappointed it was the best hotel we stayed at in South America. We were unhappy to leave because we knew the next hotel was not going to be as good. It's a modern hotel made of wood, cement and glass but it all works so well.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view of the bay
We chose Hotel Enjoy because of the advertised price and all in all I am glad we did. The accommodations were very comfortable and we had a great view of some of the palafitos and the church near the Plaza de Armas. Unfortunately there is not a lot super close to the hotel, so if you are looking for some place that you have options for dining and entertainment outside of the hotel, I'd recommend looking elsewhere.

6/10 Okay

Griselda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
La atención es buena. Me acomodaron en otra habitación, porque la que había reservado no estaba en buen estado. Pasillo frío, no funcionaba equipo de calefacción central, sólo aire acondicionado, el frío se colaba por la puerta. La nueva habitación tenía la temperatura ideal y muy buena vista. Pero se puede observar que no hay una buena mantención, ducha con sellos rotos y de diferentes tipos, con hongos y un sector cerca de la ventana con gotera. Las habitaciones no están aisladas y se escuchan los ruidos de los vecinos.
Stayed 3 nights in Sep 2023

8/10 Good

Maria Pia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sugerencias para mejorar
Muy buen ubicado, poco cuidado de huéspedes por ingreso o en las noches o madrugada muy ruidosos Falta incluir hervidor en todas las piezas y frigobar equipado
Stayed 3 nights in Jul 2023

6/10 Okay

Paola Olivares

Stayed 1 night in Jul 2023

2/10 Terrible

juan

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mala mantencion y todo cerrado
muy mal el hotel calefaccion mala goteras en general restaurant cerrados , imposible volver un desastre
Stayed 4 nights in Jun 2023

6/10 Okay

Daniel

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Un poco descuidado el Hotel, en la parte del part hotel, la calefaccion no funciona bien. Tuvimos un problema con pagar con dolares inicialmente.
Stayed 2 nights in Jun 2023

8/10 Good

nathalia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La habitación y el personal del hotel muy bien! El desayuno pocas alternativas y para personas con formas de alimentación tipo vegana y vegetariana sin posibilidades más allá de comer fruta
Stayed 2 nights in Jun 2023

2/10 Terrible

Constanza

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exigo reembolso. pésima experiencia pieza infima
Pésima experiencia, impresentable todo lo que nos ocurrió para pagar más de 300 US por 1 habitación de 18 m2 en un hotel de 5 estrellas. Muy por debajo de las expectativas. La pieza muy chica para el alto valor. tv mala. me cambiaron a una pieza igual de pequeña y el aire acondicionado no funcionaba. De 3 tinajas solo 1 funcionaba, tuvimos que esperar 2 horas para que se desocupara. El desayuno pésimo, no había ninguna bollería o pastelería a la altura, solo galletas de champaña ordinarias y duras, por lo que no comi nada ya que no como nada salado al desayuno. Los baños del hotel sucios y con papel toilette en wc. Las paredes de los pasillos con baldes por las goteras.
Stayed 1 night in Jun 2023