Middle Eastern cuisine

Reviews of Petra Marriott Hotel

5 out of 5
Petra Marriott Hotel
Queen Rania Al Abdallah Street, Wadi Musa

Reviews

8.6

Excellent

Rating 10 - Excellent. 212 out of 388 reviews" "
Rating 8 - Good. 105 out of 388 reviews" "
Rating 6 - Okay. 51 out of 388 reviews" "
Rating 4 - Poor. 11 out of 388 reviews" "
Rating 2 - Terrible. 9 out of 388 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

9.2/10

Amenities

8.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Great, safe hotel within close driving direction to Petra. Clean rooms and friendly staff.
Response from Mahmoud Farajat, General Manager on Mar 17, 2024
Dear Brian,Thank you for choosing our hotel for your recent stay. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting but exceeding your expectations. I will let the team know about your wonderful comments in this review. Thank you again for your time and we hope to see you soon!Sincerely,

10/10 Excellent

Afzal

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Mahmoud Farajat, General Manager on Jan 23, 2024
Thank you for the amazing rating and feedback.

10/10 Excellent

Khaled

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Jan 2024
Response from Mahmoud Farajat, General Manager on Jan 10, 2024
Thank you for the amazing rating.

10/10 Excellent

Umar

Stayed 2 nights in Dec 2023
Response from Mahmoud Farajat, General Manager on Jan 2, 2024
Thank you for the amazing rating, we appreciate that.

10/10 Excellent

Felisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Mahmoud Farajat, General Manager on Dec 26, 2023
Thank you for the amazing rating.

10/10 Excellent

Ghassan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location surrounded by the mountains with amazing views.
Stayed 1 night in Dec 2023
Response from Mahmoud Farajat, General Manager on Dec 26, 2023
Thank you for the amazing rating.

10/10 Excellent

Lawrence

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was outstanding--professional and friendly. They really seemed concerned on the quality of our stay. The restaurant service as excellent--and the quality of the food (especially from that region) was great. The views from the hotel are exceptional--overlooking the Petra area.
Stayed 1 night in Nov 2023
Response from Mahmoud Farajat, General Manager on Nov 13, 2023
Dear Lawrence,Thank you for taking the time to share your experience with us. We are thrilled to know that your stay with us has met your expectations, and I would like to assure you that your kind words have been shared with the team.We look forward to welcoming you back in the near future.Sincerely,

10/10 Excellent

Fabio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel, after the walk at Petra
Stayed 1 night in Sep 2023
Response from Mahmoud Farajat, General Manager on Oct 12, 2023
Dear Fabio,Thank you so much for taking the time to leave your feedback following your recent stay at the Petra Marriott Hotel. We are thrilled to hear that you had a very good experience with us, especially after your adventures exploring the historic and stunning site of Petra.Should your travels bring you back to Petra, we would be delighted to welcome you again, ensuring another stay that is nothing less than excellent. Warm regards,Mahmoud FarajatGeneral Manager

10/10 Excellent

CAROLINE

Liked: Cleanliness, staff & service
Staff was very helpful and super nice
Stayed 3 nights in Sep 2023
Response from Mahmoud Farajat, General Manager on Sep 21, 2023
Dear Caroline,Thank you for taking the time to share your experience with us. We are thrilled to know that your stay with us has met your expectations, and I would like to assure you that your kind words have been shared with the team.We look forward to welcoming you back in the near future.Sincerely,

10/10 Excellent

Jacob

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service! Wonderful amenities. The view was incredible!!!
Stayed 2 nights in Aug 2023
Response from Mahmoud Farajat, General Manager on Aug 20, 2023
Dear Jacob,Thank you for choosing Petra Marriott Hotel for your recent stay. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting but exceeding your expectations. I will let the team know about your wonderful comments in this review. Thank you again for your time and we hope to see you soon!Sincerely,

10/10 Excellent

salma

Stayed 2 nights in Aug 2023
Response from Mahmoud Farajat, General Manager on Aug 20, 2023
Thank you for rating Petra Marriott Hotel.

10/10 Excellent

Eyad, mason

Stayed 1 night in Jul 2023
Response from Mahmoud Farajat, General Manager on Sep 3, 2023
Dear Eyad,Thank you for your wonderful rating! We hope to have the pleasure to serve you again.Sincerely,

10/10 Excellent

Shamini

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Mahmoud Farajat, General Manager on Jul 30, 2023
Thank you for reviewing our hotel.

8/10 Good

Yasmin

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Nice room , but the bed sheets seemed like they weren’t changed (hair and staining). The ac was preset and would not let us adjust it . Woke up because it was warm in the room . The staff were very nice/ helpful. Breakfast was also very nice . Overall it was fine for our one night at Petra .
Stayed 1 night in Jul 2023
Response from Mahmoud Farajat, General Manager on Jul 30, 2023
Dear Yasmin,Thank you for taking the time to review our hotel. We appreciate your feedback and are glad to hear that you had an overall satisfactory stay. We continuously strive to provide our guests with comfortable accommodations and excellent service.Your comments help us identify areas for improvement, and we will take them into consideration as we enhance our offerings.We hope to have the pleasure of welcoming you back on your next visit!Sincerely,

10/10 Excellent

Amer

Stayed 1 night in Jul 2023
Response from Mahmoud Farajat, General Manager on Jul 30, 2023
Thank you for reviewing our hotel.

10/10 Excellent

ricardo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 1 night in Jun 2023
Response from Mahmoud Farajat, General Manager on Jul 2, 2023
Dear Ricardo,Thank you for sharing your feedback with us regarding your recent stay at our hotel. It’s great to hear that you enjoyed your stay. With a spirit to serve, we take great pride in not only meeting but exceeding your expectations.Thank you for sharing your thoughts and we hope to have the pleasure to serve you again!Sincerely,

10/10 Excellent

Zuber, England

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Mahmoud Farajat, General Manager on Jun 5, 2023
Dear Zuber,I would like to take this opportunity to thank you for choosing our hotel for your recent stay and for taking the time to post a review here. Your comfort and well-being are always our highest priorities.Looking forward to welcoming you again in the near future.Sincerely,

8/10 Good

Alma

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
They sell you packages with “everything included” and when you get to the site you have to pay extra! In the restaurant, you can’t even eat, a million of flies! Terrible,
Stayed 1 night in May 2023
Response from Mahmoud Farajat, General Manager on May 21, 2023
Dear Alma,Thank you for the review of your stay at Petra Marriott Hotel. We genuinely welcome your feedback.Providing the highest level of hospitality to all of our guests is our utmost priority and I am sorry to hear that we did not exceed your expectations during your stay. Please rest assured that your feedback was discussed at an executive level. I do hope that we will have the opportunity to welcome you back to our hotel so that we can create an entirely different experience for you.Kind regards,

10/10 Excellent

Ammar

Stayed 2 nights in Apr 2023
Response from Mahmoud Farajat, General Manager on Apr 20, 2023
Dear Ammar,I would like to take this opportunity to thank you for choosing our hotel for your recent stay and for taking the time to post a rating here.Looking forward to welcoming you again in the near future.Sincerely,

8/10 Good

VICTORIA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, good facilities and friendly, helpful staff. Quite pricey.
Stayed 1 night in Mar 2023
Response from Mahmoud Farajat, General Manager on Apr 10, 2023
Dear Victoria,Thank you for your time in sharing your recent experience with us.I am glad to know you have noticed the level of service the team has provided to ensure you have an unforgettable experience. I have shared your comments back with the team and they are proud to have exceeded your expectations.We look forward to welcoming you back again soon!Sincerely,

8/10 Good

Francisco

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal fue muy amable desde la llegada, prometieron la mejor habitacion, la cual era normal (que esta bien) pero a las 4am llega el camion de la basura y hace mucho ruido por una hora, le falta renovarae el personal muy atento siempre
Stayed 2 nights in Feb 2023
Response from Mahmoud Farajat, General Manager on Mar 1, 2023
Dear Francisco,Thank you for choosing our hotel for your recent stay. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting but exceeding your expectations.Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come back to visit us soon!Sincerely,

10/10 Excellent

Fowzia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location breathtaking view from the property. Staff are very friendly and helpful too
Stayed 1 night in Feb 2023
Response from Mahmoud Farajat, General Manager on Mar 1, 2023
Dear Fowzia,Thank you for sharing your feedback with us regarding your recent stay at our hotel. It’s great to hear that you enjoyed your stay. With a spirit to serve, we take great pride in not only meeting but exceeding your expectations.Thank you for sharing your thoughts and we hope to have the pleasure to serve you again!Sincerely,

8/10 Good

Judith

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Amazing views from terrace
Staff were friendly and welcoming. Hotel was in a great location, close to Petra. Beautiful views from the bar and terrace. Bar staff were very friendly and helpful. Breakfast was good with a great choice. Rooms were a bit tired but fine for short stay.
Stayed 1 night in Feb 2023
Response from General Manager, Mahmoud Farajat on Feb 19, 2023
Dear Judith,I would like to take this opportunity to thank you for choosing our hotel for your recent stay and for taking the time to post a review here. As your comfort and well-being are always our highest priorities, I appreciate receiving your positive feedback.We are looking forward to welcoming you again in the near future.Sincerely,

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great as it was away from the town with views of the mountains. The staff were attentive, friendly and genuinely nice. The bar and restaurant offered a superb choice for drinking and dining with a bar snack/light menu and an a la carte menu. We sampled them both and they were delicious. The spa staff and facilities were amazing, we had a Turkish bath and massage and used the sauna and steam room. Overall perfect stay.
Stayed 4 nights in Feb 2023
Response from General Manager, Mahmoud Farajat on Feb 16, 2023
Dear Lisa,Thank you for your time in sharing your recent experience with us.I am glad to know you have noticed the level of service the team has provided to ensure you have an unforgettable experience. I have shared your comments back with the team and they are proud to have exceeded your expectations.We look forward to welcoming you back again soon!Sincerely,

10/10 Excellent

Peter

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from General Manager, Mahmoud Farajat on Feb 16, 2023
I would like to take this opportunity to thank you for choosing our resort for your recent stay and for taking the time to post a review here. As your comfort and well-being are always our highest priorities, I appreciate receiving your positive feedback.

10/10 Excellent

Deyi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Response from General Manager, Mahmoud Farajat on Jan 22, 2023
Dear Deyi,Thank you for your time in sharing your recent experience with us.I am glad to know you have noticed the level of service the team has provided to ensure you have an unforgettable experience. I have shared your comments back with the team and they are proud to have exceeded your expectations.We look forward to welcoming you back again soon!Sincerely,

10/10 Excellent

Mohamed, Margate

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Incredible Everything and everyone amazing. Great customer service
Stayed 1 night in Dec 2022
Response from General Manager, Muhannad Hameed on Dec 26, 2022
Dear Mohamed,Thank you for your time in sharing your recent experience with us.I am glad to know you have noticed the level of service the team has provided to ensure you have an unforgettable experience. I have shared your comments back with the team and they are proud to have exceeded your expectations.We look forward to welcoming you back again soon!Sincerely,

10/10 Excellent

Deborah, Pasadena

Liked: Cleanliness, staff & service
Beautiful hotel. Nice restaurant. Wonderful breakfast buffet. Friendly staff. Clean.
Response from General Manager, Mahmoud Farajat on Dec 4, 2022
Dear Deborah,Thank you for your time in sharing your recent experience with us.I am glad to know you have noticed the level of service the team has provided to ensure you have an unforgettable experience. I have shared your comments back with the team and they are proud to have exceeded your expectations.We look forward to welcoming you back again soon!Sincerely,

10/10 Excellent

Jonathan

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views and nice clean hotel with amenities. The staff was awesome and took great care of us and our kids. Good restaurant choices and the Bedouin tent dinner was fabulous. I highly recommend this hotel!
Stayed 2 nights in Oct 2022
Response from General Manager, Mahmoud Farajat on Dec 4, 2022
Dear Jonathan,I would like to take this opportunity to thank you for choosing our hotel for your recent stay and for taking the time to post a review here. As your comfort and well-being are always our highest priorities, I appreciate receiving your positive feedback.Looking forward to welcoming you again in the near future.Sincerely,

10/10 Excellent

colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Petra historic site
Very friendly helpful staff, really felt well looked after. Fabulous views over the mountains.
Stayed 2 nights in Oct 2022
Response from General Manager, Mahmoud Farajat on Dec 4, 2022
Dear Colin,Thank you for choosing our hotel for your recent stay. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting but exceeding your expectations.Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come back to visit us soon!Sincerely,

10/10 Excellent

Gotz

Liked: Cleanliness, staff & service, amenities
Very enjoyable place
Stayed 3 nights in Oct 2022
Response from General Manager, Mahmoud Farajat on Dec 4, 2022
Dear Gotz,Thank you for sharing your feedback with us regarding your recent stay at Petra Marriott Hotel.It’s great to hear that you enjoyed our hotel during your stay. Your comfort and well-being are always our highest priorities.Thank you for sharing your thoughts and we hope to have the pleasure to serve you again!Sincerely,

10/10 Excellent

Ramez

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, excellent food. About 8 minute drive to Petra visitor center.
Stayed 1 night in Aug 2022
Response from Mahmoud Farajat on Aug 22, 2022
Dear Guest,Thank you for your time in sharing your recent experience with us.I am glad to know you have noticed the level of service the team has provided to ensure you have an unforgettable experience. I have shared your comments back to the team and they are proud to have exceeded your expectations.We look forward welcoming you back again soon!Sincerely,Mahmoud Farajat,Hotel Manager

10/10 Excellent

Melissa, Phoenix

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were amazing! Very kind and helpful. They went above and beyond to make us comfortable. We are planning another trip to Petra next year and will be staying here! Highly recommend!
Stayed 1 night in Aug 2022
Response from Mahmoud Farajat on Aug 14, 2022
Dear Guest, Thank you for taking the time to share your experience with us. We are thrilled to know that your stay with us has met your expectations, and I would like to assure you that your kind words has been shared with the team. We look forward to welcoming you back in the near future. Sincerely, Mahmoud Farajat, Hotel Manager

10/10 Excellent

Muna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Very friendly staff.
Stayed 1 night in Jul 2022
Response from Mahmoud Farajat on Jul 17, 2022
Dear Guest, Thank you for your time in sharing your recent experience with us. I am glad to know you have noticed the level of service the team has provided to ensure you have an unforgettable experience. I have shared your comments back to the team and they are proud to have exceeded your expectations. We look forward welcoming you back again soon! Sincerely, Mahmoud Farajat, Hotel Manager

10/10 Excellent

Bhavin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Mahmoud Farajat on Jul 7, 2022
Thank you! Mahmoud Farajat, Hotel Manager

6/10 Okay

Jeanne

Liked: Staff & service
Great view, very nice staff. Facility itself OK.
Stayed 2 nights in Jun 2022
Response from Mahmoud Farajat on Jul 3, 2022
Dear Guest, Thank you for taking the time to share your experience with us. We are thrilled to know that your stay with us has met your expectations, and I would like to assure you that your kind words has been shared with the team. We look forward to welcoming you back in the near future. Sincerely, Mahmoud Farajat, Hotel Manager

10/10 Excellent

rafat

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Excellent service
Stayed 2 nights in Jun 2022
Response from Mahmoud Farajat on Jun 21, 2022
Dear Guest, Thank you for your time in sharing your recent experience with us. I am glad to know you have noticed the level of service the team has provided to ensure you have an unforgettable experience. I have shared your comments back to the team and they are proud to have exceeded your expectations. We look forward welcoming you back again soon! Sincerely, Mahmoud Farajat, Hotel Manager

8/10 Good

Alain

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice, but expensive
The hotel is really beautiful and the service and staff are great. Food on the Bedouin tent was amazing. Nonetheless, I found it too expensive.
Stayed 2 nights in Jun 2022
Response from Mahmoud Farajat on Jun 15, 2022
Dear Guest, Thank you for your time in sharing your recent experience with us. I am glad to know you have noticed the level of service the team has provided to ensure you have an unforgettable experience. I have shared your comments back to the team and they are proud to have exceeded your expectations. We look forward welcoming you back again soon! Sincerely, Mahmoud Farajat, Hotel Manager

6/10 Okay

AHMAD M, Los Gatos

Stayed 1 night in May 2022

10/10 Excellent

Native Princess

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in Petra! Made my experience 5 star! I was upgraded upon arrival. The food was phenomenal and the service was unparalleled. Thank you to all the staff that made me feel at home!
Stayed 1 night in Mar 2022
Response from Mahmoud Farajat on Mar 22, 2022
Dear Guest, Thank you for sharing your feedback with us regarding your recent stay at our hotel. It’s great to hear that you enjoyed our hotel during your stay. As your comfort and well-being are always our highest priorities. Thank you for sharing your thoughts and we hope to have the opportunity to serve you again! Sincerely, Mahmoud Farajat, Hotel Manager

10/10 Excellent

Chris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can’t say enough about the Petra Marriott. We were so well cared for! The food was excellent, everyone went above and beyond to make our stay memorable. I give this hotel my highest rating.
Stayed 2 nights in Dec 2021
Response from Mahmoud Farajat on Dec 21, 2021
Dear Guest, Thank you for your time in sharing your recent experience with us Petra Marriott Hotel. I am glad to know you have noticed the level of service the team has provided to ensure you have an unforgettable experience. I have shared your comments back to the team and they are proud to have exceeded your expectations. We look forward welcoming you back again soon! Sincerely, Mahmoud Farajat, Hotel Manager

10/10 Excellent

Sumer

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Mahmoud Farajat on Sep 26, 2021
Thank you

10/10 Excellent

Shamaila

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Excellent location and service. Thank you.
Stayed 2 nights in Sep 2021
Response from Aktham on Sep 24, 2021
Dear Shamaila, Thank you for your feed back and thank you for choosing Petra Marriott hotel for your recent stay hope to have here again with us

10/10 Excellent

Brodi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing views and service!!!
Excellent! They upgraded our room to a better view with a simple ask. The pool water was refreshing. The service was amazing! The Bedouin dinner should not be missed. Nothing beats the views at the Marriott!!! Oh and the food 💯
Stayed 2 nights in Aug 2021
Response from Mahmoud Farajat on Aug 17, 2021
Dear Guest, Thank you for taking the time to share your experience with us at Petra Marriott Hotel. We are thrilled to know that your stay with us has met your expectations, As your comfort and well-being are always our highest priorities, I appreciate receiving your positive feedback. Looking forward to welcoming you again in the near future. Sincerely, Mahmoud Farajat, Hotel Manager

10/10 Excellent

Shouib

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel with ana amazing and helpful staff
Stayed 2 nights in Jul 2021
Response from Mahmoud Farajat on Jul 11, 2021
Dear Guest, Thank you for choosing Petra Marriott Hotel for your recent stay. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Thank you again for your time and come visit us again soon! Sincerely, Mahmoud Farajat, Hotel Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
A gorgeous view- lovely overlook of Petra and the mountains. We especially enjoyed the outdoor dining tent with live entertainment as the sun went down.
Stayed 1 night in Jun 2021
Response from Mahmoud Farajat on Jun 27, 2021
Dear Guest, Thank you for choosing Petra Marriott Hotel for your recent stay. We appreciate your feedback and It’s great to hear that you enjoyed our Hotel during your stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Thank you again for your time and come visit us again soon! Sincerely, Mahmoud Farajat, Hotel Manager

10/10 Excellent

Verified traveler

Stayed 1 night in May 2021
Response from Mahmoud Farajat on Jun 6, 2021
Thank you

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2021
Response from Mahmoud Farajat on May 13, 2021
Thank you

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good covid sanitary measures in place. Courteous and dedicated staff. Beautiful site .
Stayed 2 nights in Apr 2021
Response from Mahmoud Farajat on Apr 7, 2021
Dear Guest, Thank you for choosing Petra Marriott Hotel for your recent stay. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Looking forward to welcoming you again in the near future. Sincerely, Mahmoud Farajat, Hotel Manager

10/10 Excellent

Dalia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from Mahmoud Farajat on Apr 5, 2021
Thank you