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Room was very diety, heat didnt work , they did fix it but it smelled like mildew inside. Staff was friendly but the hotel is not as it appeared online
The hotel room was quite worn and small - not like the photos at all! The windows felt so thin, we could hear beeping cars and banging bins all night long like they were inside our room.
The staff were really nice, though, and the bar area is lovely.
The car the hotel arranged to take us to the airport was really good - clean car and professional driver which was great.
Fleur Louise
Stayed 4 nights in Mar 2024
6/10 Okay
Linda
Traveled with family
Apr 1, 2024
No coffee pot, pretty basic room -nothing outstanding. Comfortable bed though!
Linda
Stayed 2 nights in Mar 2024
Response from Jerome Phang on Apr 1, 2024
Thank you for the feedback. Coffee pots are available upon request.
This was my first time in NY, and found this hotel. Staff was extremely friendly and welcoming. Room was spotless and our view was decent. In our checkout day, it was raining really hard, but they offered us an umbrella to use! Would book again
Chance
Stayed 3 nights in Mar 2024
Response from Jerome Phang on Mar 25, 2024
Thank you for taking the time out of your schedule to complete our survey. We are pleased that your experience was satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. Thank you again for your business! The Time NYC Team
Greetings, Thank you for taking the time out of your schedule to complete our survey. We are pleased that your experience was satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. Thank you again for your business! The Time NYC Team
Our water for shower in the morning was cold and never got hot. This was not a problem in the evening when likely less showers were taken.
Stephanie S
Stayed 4 nights in Mar 2024
Response from Jerome Phang on Mar 24, 2024
Greetings, Thank you for taking the time out of your schedule to complete our survey. We are pleased that your experience was satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. Thank you again for your business! The Time NYC Team
4/10 Poor
Kelsey
Mar 19, 2024
Kelsey
Stayed 1 night in Mar 2024
Response from Jerome Phang on Mar 24, 2024
Greetings, Thank you for taking the time out of your schedule to complete our survey. We are pleased that your experience was satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. Thank you again for your business! The Time NYC Team
Greetings, Thank you for taking the time out of your schedule to complete our survey. We are pleased that your experience was satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. Thank you again for your business! The Time NYC Team
Love this property! Wonderful staff, great location, close by good dining and theaters. Only complaint is they used to have coffee and continental breakfast included and since Hyatt bought they do not offer this.
Lynne
Stayed 2 nights in Mar 2024
Response from Jerome Phang on Mar 18, 2024
Greetings, Thank you for taking the time out of your schedule to complete our survey. We are pleased that your experience was satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. Thank you again for your business! The Time NYC Team
Greetings, Thank you for taking the time out of your schedule to complete our survey. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. Thank you again for your business!
I think sometimes having over produced photos online backfires— this is a small boutique hotel with small rooms and common spaces but portrays a different image online. Once I appreciate it for what it is, it’s great, but the bar, lobby, lounge, gym are all about half the size you think it is. I had a nice stay though!
Patrick
Stayed 2 nights in Mar 2024
Response from Jerome Phang on Mar 18, 2024
Greetings, Thank you for taking the time out of your schedule to complete our survey. We are pleased that your experience was satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. Thank you again for your business! The Time NYC Team
6/10 Okay
Tuan
Mar 13, 2024
Disliked: Property conditions & facilities
Tuan
Stayed 5 nights in Mar 2024
Response from Jerome Phang on Mar 18, 2024
Greetings, Thank you for taking the time out of your schedule to complete our survey.. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. Thank you again for your business! The Time NYC Team
Property was so nice and the staff really made you feel at home. I will definitely be back.
Nyambi
Stayed 1 night in Mar 2024
Response from Jerome Phang on Mar 9, 2024
Greetings, Thank you for taking the time out of your schedule to complete our survey. We are pleased that your experience was satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. Thank you again for your business! The Time NYC Team
Greetings, Thank you for taking the time out of your schedule to complete our survey. We apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations that make your stay as pleasant and comfortable as possible. The Time NYC Team
6/10 Okay
Gavin Donald
Mar 6, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Gavin Donald
Stayed 2 nights in Feb 2024
Response from DDD on Mar 7, 2024
Greetings, Thank you for taking the time out of your schedule to complete our survey. We apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations that make your stay as pleasant and comfortable as possible. The Time NYC Team
6/10 Okay
Jonathan
Mar 6, 2024
Disliked: Amenities
The physical plant feels old and tired and, in a few corners, even a little gross. No soap available in the room and housekeeping knocked early even with the do not disturb button activated. Front desk staff were very nice but I wouldn’t go back.
Jonathan
Stayed 1 night in Mar 2024
Response from DDD on Mar 6, 2024
Greetings, Thank you for taking the time out of your schedule to complete our survey. We apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations that make your stay as pleasant and comfortable as possible. The Time NYC Team
10/10 Excellent
Kelley
Mar 4, 2024
Kelley
Stayed 1 night in Mar 2024
Response from Jerome Phang on Mar 24, 2024
Greetings, Thank you for taking the time out of your schedule to complete our survey. We are pleased that your experience was satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. Thank you again for your business! The Time NYC Team
walls rather thin- you can hear other guests in their rooms and the elevator!!
location is very good for theater and Radio City
Robin
Stayed 1 night in Feb 2024
Response from DDD on Feb 26, 2024
Greetings, Thank you for taking the time out of your schedule to complete our survey. We are pleased that your experience was satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. Thank you again for your business! The Time NYC Team
Greetings, Thank you for taking the time out of your schedule to complete our survey. We are pleased that your experience was satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. Thank you again for your business! The Time NYC Team
Greetings, Thank you for taking the time out of your schedule to complete our survey. We are pleased that your experience was satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. Thank you again for your business! The Time NYC Team
The price was great for 2 nights in Times Square. Check in process was easy and got upgraded to a nice room. There were stains on the sheets and it showed free breakfast online upon booking, but we were told breakfast didnt come with our reservation. But they had free wine in the lobby in the evening.
Thomas
Stayed 2 nights in Feb 2024
Response from DDD on Feb 22, 2024
Greetings, Thank you for taking the time out of your schedule to complete our survey. We are pleased that your experience was satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. Thank you again for your business! The Time NYC Team
6/10 Okay
Kurstan
Feb 18, 2024
Liked: Staff & service
Kurstan
Stayed 2 nights in Feb 2024
Response from DDD on Feb 21, 2024
Greetings, Thank you for taking the time out of your schedule to complete our survey. We are pleased that your experience was satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. Thank you again for your business! The Time NYC Team
Greetings, Thank you for taking the time out of your schedule to complete our survey. We are pleased that your experience was satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. Thank you again for your business! The Time NYC Team
Great location. Safe and quiet but close to Broadway shows and Times Square. All Staff interactions were great. Concierge kept bags when we arrived early and room was not ready. Concierge had great recs for food and gave great directions.
Hotel kept bags on day of check out as well until we needed them at 6 pm.
Angela
Stayed 1 night in Feb 2024
Response from DDD on Feb 11, 2024
Greetings,Thank you for taking the time out of your schedule to complete our survey. We are pleased that your experience was satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. Thank you again for your business!The Time NYC Team
Greetings,Thank you for taking the time out of your schedule to complete our survey. We are pleased that your experience was satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. Thank you again for your business!The Time NYC Team
Greetings, Thank you for taking the time out of your schedule to complete our survey. We are pleased that your experience was satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. Thank you again for your business! The Time NYC Team
Greetings,Thank you for taking the time out of your schedule to complete our Guest Survey. We are pleased that your experience was satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. Thank you again for your business!The Time NYC Team
2/10 Terrible
nathalie
Traveled with partner
Jan 28, 2024
This place has ROACHES and they wouldn’t refund us. Area is definitely ideal but roaches are just a no
nathalie
Stayed 2 nights in Jan 2024
Response from DDD on Jan 29, 2024
Greetings,Thank you for taking the time out of your schedule to complete our survey. Please know that Hyatt takes these matters very seriously and that the safety and security of our guests will always remain our top concern. Our hotel is vigilant in regard to managing pest control and we have a company contracted to thoroughly inspect any rooms that have been reported no matter how minor the case. The Time NYC Team
8/10 Good
Lidia
Traveled with partner
Jan 24, 2024
Liked: Cleanliness, staff & service
Stayed here twice. Staff are great. Excellent location. Close enough to times square to be convenient but tucked into a side street that it's quiet enough to escape the hustle and bustle at night. Rooms are smaller than other hotels of same price and calibre and rooms are very very dark (paint and decor). Elevators are small and take forever to get to your floor. Wine and cheese hour is a very cool feature but would much rather have a coffee machine in my room.
Lidia
Response from DDD on Jan 29, 2024
Greetings,Thank you for taking the time out of your schedule to complete our survey. We are pleased that your experience was satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations that make your stay as pleasant and comfortable as possible. Thank you again for your business!The Time NYC Team
Great location. Good price. Nice staff. Rooms are just tiny.
Eric
Stayed 2 nights in Jan 2024
Response from DDD on Jan 29, 2024
Greetings,Thank you for taking the time out of your schedule to complete our survey. We are pleased that your experience was satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations that make your stay as pleasant and comfortable as possible. Thank you again for your business!The Time NYC Team
10/10 Excellent
Anupama
Jan 19, 2024
Anupama
Stayed 6 nights in Jan 2024
Response from DDD on Feb 10, 2024
Greetings,Thank you for taking the time out of your schedule to complete our survey. We are pleased that your experience was satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. Thank you again for your business!The Time NYC Team
10/10 Excellent
Courtney
Jan 18, 2024
Courtney
Stayed 3 nights in Jan 2024
Response from DDD on Feb 10, 2024
Greetings,Thank you for taking the time out of your schedule to complete our survey. We are pleased that your experience was satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. Thank you again for your business!The Time NYC Team
8/10 Good
Adam
Jan 17, 2024
Liked: Cleanliness, staff & service
Pretty quiet, good location, bit dated but good value for money
Adam
Stayed 4 nights in Jan 2024
Response from DDD on Jan 29, 2024
Greetings,Thank you for taking the time out of your schedule to complete our survey. We are pleased that your experience was satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations that make your stay as pleasant and comfortable as possible. Thank you again for your business!The Time NYC Team
Greetings,Thank you for taking the time out of your schedule to complete our survey. We are pleased that your experience was satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations that make your stay as pleasant and comfortable as possible. Thank you again for your business!The Time NYC Team
The hotel location is just perfect - right next time time square and Broadway and walkable distance to a lot of the major attractions and restaurants we booked. The heater is so good which keep us warm during our stay during Christmas, bed is comfortable and room size is enough for us to lay out both of our big luggages. The only thing is that the washroom is lack of place to put your stuff, also the faucet in the shower is a bit difficult to use.
Wing Yan
Stayed 5 nights in Dec 2023
Response from DDD on Jan 29, 2024
Greetings,Thank you for taking the time out of your schedule to complete our survey. We are pleased that your experience was satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations that make your stay as pleasant and comfortable as possible. Thank you again for your business!The Time NYC Team
Greetings,Thank you for taking the time out of your schedule to complete our survey. We are pleased that your experience was satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations that make your stay as pleasant and comfortable as possible. Thank you again for your business!The Time NYC Team
Perfectly located for our stay. Only one block from subway.
Staff was friendly and courteous and provided us with all the information regarding the hotel that we needed. In the heart of the theater district we enjoyed a quiet overnight sleep. Definitely would stay here again.
Sandra
Stayed 1 night in Jan 2024
Response from DDD on Jan 29, 2024
Greetings,Thank you for taking the time out of your schedule to complete our survey. We are pleased that your experience was satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations that make your stay as pleasant and comfortable as possible. Thank you again for your business!The Time NYC Team
Greetings,Thank you for taking the time out of your schedule to complete our survey. We are pleased that your experience was satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations that make your stay as pleasant and comfortable as possible. Thank you again for your business!The Time NYC Team
Greetings,Thank you for taking the time out of your schedule to complete our survey. We are pleased that your experience was satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. Thank you again for your business!The Time NYC Team
Greetings,Thank you for taking the time out of your schedule to complete our survey. We are pleased that your experience was satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations that make your stay as pleasant and comfortable as possible. Thank you again for your business!The Time NYC Team
10/10 Excellent
Raymond
Jan 3, 2024
Raymond
Stayed 5 nights in Dec 2023
Response from DDD on Jan 29, 2024
Greetings,Thank you for taking the time out of your schedule to complete our survey. We are pleased that your experience was satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations that make your stay as pleasant and comfortable as possible. Thank you again for your business!The Time NYC Team
10/10 Excellent
Zhe
Dec 28, 2023
Zhe
Stayed 5 nights in Dec 2023
Response from DDD on Jan 29, 2024
Greetings,Thank you for taking the time out of your schedule to complete our survey. We are pleased that your experience was satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations that make your stay as pleasant and comfortable as possible. Thank you again for your business!The Time NYC Team
4/10 Poor
Puneet
Dec 27, 2023
Puneet
Stayed 2 nights in Dec 2023
Response from DDD on Jan 29, 2024
Greetings,Thank you for taking the time out of your schedule to complete our survey. We are pleased that your experience was satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations that make your stay as pleasant and comfortable as possible. Thank you again for your business!The Time NYC Team
8/10 Good
Jennifer
Traveled with group
Dec 25, 2023
Liked: Cleanliness, staff & service, room comfort
Quick holiday trip
I previously stayed at The Time prior to the last renovation. The rooms are okay and clean, although a bit drab, but the bed was comfortable which we needed after a day of walking the city. The staff was courteous and helpful, and the location is great. The only complaint would be the slight smell on our floor. At first I thought is was a commercial cleaner (bleach/disinfectant), but it lingered throughout our stay.
Jennifer
Stayed 1 night in Dec 2023
Response from DDD on Jan 29, 2024
Greetings,Thank you for taking the time out of your schedule to complete our survey. We are pleased that your experience was satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations that make your stay as pleasant and comfortable as possible. Thank you again for your business!The Time NYC Team
Greetings,Thank you for taking the time out of your schedule to complete our survey. We are pleased that your experience was satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations that make your stay as pleasant and comfortable as possible. Thank you again for your business!The Time NYC Team
2/10 Terrible
June
Dec 24, 2023
Liked: Staff & service
Disliked: Cleanliness
June
Stayed 1 night in Dec 2023
Response from DDD on Jan 29, 2024
Greetings,Thank you for taking the time out of your schedule to complete our survey. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations that make your stay as pleasant and comfortable as possible.The Time NYC Team
Greetings,Thank you for taking the time out of your schedule to complete our survey. We are pleased that your experience was satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations that make your stay as pleasant and comfortable as possible. Thank you again for your business!The Time NYC Team
8/10 Good
Andrew
Traveled with partner
Dec 23, 2023
Liked: Cleanliness
Andrew
Stayed 6 nights in Dec 2023
Response from DDD on Jan 29, 2024
Greetings,Thank you for taking the time out of your schedule to complete our survey. We are pleased that your experience was satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations that make your stay as pleasant and comfortable as possible. Thank you again for your business!The Time NYC Team