Bahia Principe Luxury Akumal - All Inclusive
4.5 star property

Luxury property on the beach, with 3 outdoor swimming pools

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your current months are May, 2024 and June, 2024.
May 2024
June 2024

Bahia Principe Luxury Akumal - All Inclusive

Photo gallery for Bahia Principe Luxury Akumal - All Inclusive

Kayaking
Aerial view
In-room safe, individually furnished, desk, laptop workspace
7 restaurants, breakfast, lunch, dinner served; international cuisine
Interior

Overview of Bahia Principe Luxury Akumal - All Inclusive

VIP Access
Reviews
8.4

Very good

Popular amenities

  • PoolPoolPool
  • On private beachOn private beachOn private beach
  • Breakfast includedBreakfast includedBreakfast included
  • SpaSpaSpa
  • Parking includedParking includedParking included
  • RestaurantRestaurantRestaurant

Check out the area

Map
Carretera Chetumal - Cancún, Km 250, Akumal, QROO, 77760
  • Popular LocationDolphinaris Tulum6 min walk
  • Popular LocationRiviera Maya Golf Club17 min walk
  • Popular LocationAkumal Beach9 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)76 min drive
Our Silver, Gold and Platinum members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks
Platinum tier member
Room upgrades when available, plus Silver perks
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Room options

Junior Suite, Oceanfront (Superior)

Highlights

Furnished balcony
Individually furnished
Air conditioning
Free cribs/infant beds
Dining table
TV
Sofa bed
Ceiling fan
  • 409 sq ft
  • Sleeps 4
  • 1 King Bed

Suite, 2 Bedrooms

Highlights

Furnished balcony
Individually furnished
Air conditioning
Free cribs/infant beds
Dining table
TV
2 bedrooms
Ceiling fan
  • 334 sq ft
  • Sleeps 4
  • 1 King Bed

Junior Suite (Premium)

Highlights

Furnished balcony
Individually furnished
Air conditioning
Free cribs/infant beds
Dining table
TV
Blackout drapes/curtains
Separate bedroom
  • 388 sq ft
  • Sleeps 4
  • 1 King Bed

Suite, 2 Bedrooms

Highlights

Furnished balcony
Individually furnished
Air conditioning
Free cribs/infant beds
Dining table
TV
2 bedrooms
Ceiling fan
  • 334 sq ft
  • Sleeps 4
  • 1 King Bed

Junior Suite (Premium)

Highlights

Furnished balcony
Individually furnished
Air conditioning
Free cribs/infant beds
Dining table
TV
Blackout drapes/curtains
Separate bedroom
  • 388 sq ft
  • Sleeps 4
  • 1 King Bed

Junior Suite (Premium)

Highlights

Furnished balcony
Individually furnished
Air conditioning
Free cribs/infant beds
Dining table
TV
Blackout drapes/curtains
Separate bedroom
  • 377 sq ft
  • Sleeps 4
  • 1 King Bed

Junior Suite (Premium)

Highlights

Furnished balcony
Individually furnished
Air conditioning
Free cribs/infant beds
Dining table
TV
Blackout drapes/curtains
Separate bedroom
  • 388 sq ft
  • Sleeps 4
  • 1 King Bed

Junior Suite (Superior)

Highlights

Furnished balcony
Individually furnished
Air conditioning
Free cribs/infant beds
Dining table
TV
Sofa bed
Ceiling fan
  • 409 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (Premium)

Highlights

Furnished balcony
Individually furnished
Air conditioning
Free cribs/infant beds
Dining table
TV
Blackout drapes/curtains
Separate bedroom
  • 388 sq ft
  • Sleeps 4
  • 1 King Bed

Junior Suite (Premium)

Highlights

Furnished balcony
Individually furnished
Air conditioning
Free cribs/infant beds
Dining table
TV
Blackout drapes/curtains
Separate bedroom
  • 388 sq ft
  • Sleeps 4
  • 1 King Bed

Junior Suite (Deluxe-Adults Only)

Highlights

Furnished balcony
Individually furnished
Air conditioning
Free cribs/infant beds
Dining table
TV
Sofa bed
Ceiling fan
  • 495 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Deluxe - Adults Only)

Highlights

Furnished balcony
Individually furnished
Air conditioning
Free cribs/infant beds
Dining table
TV
Sofa bed
Ceiling fan
  • 495 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (Superior)

Highlights

Furnished balcony
Individually furnished
Air conditioning
Free cribs/infant beds
Dining table
TV
Sofa bed
Ceiling fan
  • 409 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (Deluxe Swim Up)

Highlights

Furnished balcony
Individually furnished
Private plunge pool
Air conditioning
Free cribs/infant beds
Dining table
TV
Blackout drapes/curtains
  • 484 sq ft
  • Sleeps 4
  • 1 King Bed

Junior Suite (Deluxe Swim Up)

Highlights

Furnished balcony
Individually furnished
Private plunge pool
Air conditioning
Free cribs/infant beds
Dining table
TV
Blackout drapes/curtains
  • 484 sq ft
  • Sleeps 4
  • 1 King Bed

Junior Suite (Deluxe Swim Up)

Highlights

Furnished balcony
Individually furnished
Private plunge pool
Air conditioning
Free cribs/infant beds
Dining table
TV
Blackout drapes/curtains
  • 484 sq ft
  • Sleeps 4
  • 1 King Bed

Junior Suite (Deluxe Swim Up)

Highlights

Furnished balcony
Individually furnished
Private plunge pool
Air conditioning
Free cribs/infant beds
Dining table
TV
Blackout drapes/curtains
  • 484 sq ft
  • Sleeps 4
  • 1 King Bed

Junior Suite (Deluxe Swim Up)

Highlights

Furnished balcony
Individually furnished
Private plunge pool
Air conditioning
Free cribs/infant beds
Dining table
TV
Blackout drapes/curtains
  • 484 sq ft
  • Sleeps 4
  • 1 King Bed

Junior Suite (Deluxe Swim Up)

Highlights

Furnished balcony
Individually furnished
Private plunge pool
Air conditioning
Free cribs/infant beds
Dining table
TV
Blackout drapes/curtains
  • 484 sq ft
  • Sleeps 4
  • 1 King Bed

Suite, 2 Bedrooms

Highlights

Furnished balcony
Individually furnished
Air conditioning
Free cribs/infant beds
Dining table
TV
2 bedrooms
Ceiling fan
  • 334 sq ft
  • Sleeps 4
  • 1 King Bed

Suite, 2 Bedrooms

Highlights

Furnished balcony
Individually furnished
Air conditioning
Free cribs/infant beds
Dining table
TV
2 bedrooms
Ceiling fan
  • 334 sq ft
  • Sleeps 4
  • 1 King Bed

Suite, 2 Bedrooms

Highlights

Furnished balcony
Individually furnished
Air conditioning
Free cribs/infant beds
Dining table
TV
2 bedrooms
Ceiling fan
  • 334 sq ft
  • Sleeps 4
  • 1 King Bed

Junior Suite, Oceanfront

Highlights

Furnished balcony
Individually furnished
Air conditioning
Free cribs/infant beds
Dining table
TV
Sofa bed
Ceiling fan
  • 495 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (Superior)

Highlights

Furnished balcony
Individually furnished
Air conditioning
Free cribs/infant beds
Dining table
TV
Sofa bed
Ceiling fan
  • 409 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Superior)

Highlights

Furnished balcony
Individually furnished
Air conditioning
Free cribs/infant beds
Dining table
TV
Sofa bed
Ceiling fan
  • 409 sq ft
  • Sleeps 4
  • 1 King Bed

Junior Suite (Deluxe-Adults Only)

Highlights

Furnished balcony
Individually furnished
Air conditioning
Free cribs/infant beds
Dining table
TV
Sofa bed
Ceiling fan
  • 409 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Deluxe - Adults Only)

Highlights

Furnished balcony
Individually furnished
Air conditioning
Free cribs/infant beds
Dining table
TV
Sofa bed
Ceiling fan
  • 409 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Superior)

Highlights

Furnished balcony
Individually furnished
Air conditioning
Free cribs/infant beds
Dining table
TV
Sofa bed
Ceiling fan
  • 409 sq ft
  • Sleeps 4
  • 1 King Bed

Junior Suite (Superior)

Highlights

Furnished balcony
Individually furnished
Air conditioning
Free cribs/infant beds
Dining table
TV
Sofa bed
Ceiling fan
  • 409 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Superior)

Highlights

Furnished balcony
Individually furnished
Air conditioning
Free cribs/infant beds
Dining table
TV
Sofa bed
Ceiling fan
  • 409 sq ft
  • Sleeps 4
  • 1 King Bed

Junior Suite (Superior)

Highlights

Furnished balcony
Individually furnished
Air conditioning
Free cribs/infant beds
Dining table
TV
Sofa bed
Ceiling fan
  • 409 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (Deluxe)

Highlights

Furnished balcony
Individually furnished
Air conditioning
Free cribs/infant beds
Dining table
TV
Sofa bed
Ceiling fan
  • 495 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (Deluxe-Adults Only)

Highlights

Furnished balcony
Individually furnished
Air conditioning
Free cribs/infant beds
Dining table
TV
Sofa bed
Ceiling fan
  • 409 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Deluxe)

Highlights

Furnished balcony
Individually furnished
Air conditioning
Free cribs/infant beds
Dining table
TV
Sofa bed
Ceiling fan
  • 495 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Deluxe - Adults Only)

Highlights

Furnished balcony
Individually furnished
Air conditioning
Free cribs/infant beds
Dining table
TV
Sofa bed
Ceiling fan
  • 409 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (Deluxe-Adults Only)

Highlights

Furnished balcony
Individually furnished
Air conditioning
Free cribs/infant beds
Dining table
TV
Sofa bed
Ceiling fan
  • 409 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Deluxe - Adults Only)

Highlights

Furnished balcony
Individually furnished
Air conditioning
Free cribs/infant beds
Dining table
TV
Sofa bed
Ceiling fan
  • 409 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront

Highlights

Furnished balcony
Individually furnished
Air conditioning
Free cribs/infant beds
Dining table
TV
Sofa bed
Ceiling fan
  • 409 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (Deluxe)

Highlights

Furnished balcony
Individually furnished
Air conditioning
Free cribs/infant beds
Dining table
TV
Sofa bed
Ceiling fan
  • 495 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (Superior)

Highlights

Furnished balcony
Individually furnished
Air conditioning
Free cribs/infant beds
Dining table
TV
Sofa bed
Ceiling fan
  • 409 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Deluxe)

Highlights

Furnished balcony
Individually furnished
Air conditioning
Free cribs/infant beds
Dining table
TV
Sofa bed
Ceiling fan
  • 495 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Similar properties

About the neighborhood

Akumal

Located in Akumal, Bahia Principe Luxury Akumal - All Inclusive is on a private beach. Xel-Há Park is a popular attraction and the area's natural beauty can be seen at Akumal Beach and Half Moon Bay. Traveling with kids? Consider Akumal Ecological Center, or check out an event or a game at Cenote Azul. Discover the area's water adventures with water skiing and windsurfing nearby, or enjoy the great outdoors with ecotours.

What's nearby

  • Dolphinaris Tulum - 6 min walk
  • Riviera Maya Golf Club - 17 min walk
  • Aktun Chen - 17 min walk
  • Akumal Beach - 9 min drive
  • Half Moon Bay - 15 min drive

Getting around

  • Tulum Intl. Airport (TQO) - 68 min drive

Restaurants

  • Thali Restaurant - 16 min walk
  • Restaurant Kukulkan - 8 min walk
  • Restaurante Yucatan - 15 min walk
  • Lobby Pub - 6 min walk
  • Mikado - Restaurante Japonés - 5 min walk

About this property

Bahia Principe Luxury Akumal - All Inclusive

Luxury all-inclusive property near Akumal Beach
Consider a stay at Bahia Principe Luxury Akumal - All Inclusive and take advantage of a free breakfast buffet, 27 holes of golf, and a nightclub. With a private beach, 2 beach bars, and beach massages, this property is the perfect place to soak up some sun. Indulge in a manicure/pedicure, a body scrub, and a body treatment at Bahia Spa, the onsite spa. At the 7 on-site restaurants, enjoy breakfast, lunch, dinner, and international cuisine. Enjoy the gym, as well as activities like kayaking, sailing, and basketball. In addition to 3 poolside bars and a swim-up bar, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • 3 outdoor pools and a children's pool, with a waterslide, free cabanas, and sun loungers
  • Free self parking
  • Free bicycle rentals, 5 outdoor tennis courts, and an electric car charging station
  • Express check-out, express check-in, and supervised childcare (surcharge)
  • Guest reviews speak well of the pool, helpful staff, and overall condition
Room features
All 758 individually furnished rooms boast comforts such as 24-hour room service and furnished balconies, as well as thoughtful touches like laptop-friendly workspaces and air conditioning. Guests reviews speak well of the clean rooms at the property.
Extra amenities include:
  • Recycling and LED light bulbs
  • Bathrooms with jetted tubs and rainfall showers
  • TVs with satellite channels
  • Wardrobes/closets, free infant beds, and coffee/tea makers

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (some restrictions)
Meals and beverages at companion properties

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Snorkeling
Surfing/body boarding
Windsurfing

Land activities

Bicycling
Fitness facilities
Tennis
Volleyball
Kids club

Lessons/classes/games

Aerobics
Dancing
Water fitness

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Access to offsite nightclubs
Onsite live performances
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM–10:30 AM
  • 2 beach bars
  • 3 poolside bars
  • 7 restaurants
  • 8 bars/lounges
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Arlequin
  • Dolce Vita
  • Frutos del Mar
  • Riviera
  • Rodizio Los Corales

Things to do

  • 27 holes of golf
  • 3 outdoor pools
  • 5 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Bicycle tours
  • Billiards/pool table
  • Children's pool
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Nightclub
  • Parasailing
  • Personal motorized watercraft
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkeling
  • Steam room
  • Waterslide
  • Windsurfing

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Dining table
  • Free babysitting
  • Free children's club
  • Free crib
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference space

Outdoors

  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • In a nature reserve
  • On a private beach
  • On the bay
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa treatment rooms
  • Spa tub
  • Steam room

Accessibility

  • No elevator

More

  • 3 floors
  • Banquet hall
  • Eco-friendly cleaning products used
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free bottled water

Outdoor space

  • Furnished balcony

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Desk chair
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Sanitation services: USD 1.8 per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have elevators

Property is also known as

Akumal Grand Bahia
Akumal Grand Bahia Principe
All Inclusive Bahia
All Inclusive Bahia Principe
Bahia All Inclusive
Bahia Principe All Inclusive
Grand Bahia Principe Akumal
Bahia Principe Akumal Inclusi
Grand Bahia Principe All Inclusive
Luxury Bahia Principe Akumal All Inclusive
Luxury Bahia Principe All Inclusive
Luxury Bahia Principe Akumal
Bahia Principe Luxury Akumal
Luxury Bahia Principe Akumal All Inclusive
Bahia Principe Luxury Akumal All Inclusive
Bahia Principe Luxury Akumal - All Inclusive Akumal

Frequently asked questions

Does Bahia Principe Luxury Akumal - All Inclusive have a pool?

Yes, this property has 3 outdoor pools and a children's pool.

Is Bahia Principe Luxury Akumal - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Bahia Principe Luxury Akumal - All Inclusive?

Self parking is free at this property.

What time is check-in at Bahia Principe Luxury Akumal - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at Bahia Principe Luxury Akumal - All Inclusive?

Check-out is at noon.

Are there all-inclusive benefits at Bahia Principe Luxury Akumal - All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include windsurfing, snorkeling, kayaking, and more.

Where is Bahia Principe Luxury Akumal - All Inclusive located?

Nestled on the beach, this Akumal property is within 1 mi (2 km) of Riviera Maya Golf Club and Aktun Chen. Xcacel Beach is 1.6 mi (2.6 km) away.

Bahia Principe Luxury Akumal - All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 751 out of 1397 reviews" "
Rating 8 - Good. 340 out of 1397 reviews" "
Rating 6 - Okay. 147 out of 1397 reviews" "
Rating 4 - Poor. 71 out of 1397 reviews" "
Rating 2 - Terrible. 88 out of 1397 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Monica

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Figured I might as well do a quick review for anyone considering booking. We were in Akumal in a swim up suite with an almost 2 year old for 8 nights. Overall I loved this resort and will likely be back! Most the day we spent at Tulum in the splash pad pool or Coba at the water park. My daughter LOVED this! She’s small but fearless and I was thrilled nobody blew a whistle seeing my toddler go down the slides she did. Wouldn’t be the case back home for sure. Made our trip! We loved our room and had great service everywhere. Our swim up pool was amazing and clean. We stayed in villa 59 in an end room and had quite a bit of privacy without being too far from anywhere. Man did we get our use out that pool for nap times and evening or morning swims. Highly recommend for anyone with kids. We’ve stayed at many AI resorts in Mexico and Caribbean… in comparison I thought Bahia was Above average: child friendly environment even during late night hours if you’re like me and have drinks and still have fun with your kids, day and night entertainment (though the DJ could play longer at the resort and not the hacienda), food at Ku uk and Dolce Vita, rooms, beach Same: buffet nothing too special but had variety, pools were clean with lots of ledges and platforms that my daughter liked- maybe just more swim up bars would be nice. Below average: our room was great but the fact that motion sensors turn off AC, fan, and power to outlets that were charging my devices when not in the room
Stayed 8 nights in Apr 2024

10/10 Excellent

erica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort
Stayed 7 nights in Jan 2024

10/10 Excellent

Roman, Calgary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Summary: Rooms - Good size with all required equipment and Clean on the down side - beds in the room were little bit smaller than expected ( we took 2 double bed and it is good for adult and kid but pretty small for 2 adults ) Our room had issue with the strong mold smell, Also nearby area had some issue with sewer backup and smell of it the solution from the hotel which was provided is humidifier which didn't help much but within few days the sewer backup was fixed ( at least the smell ) and the mold smell in the room was much better ( still was but acceptable level) The surround area was like paradise Food and main location first class Ability to move between hotels areas in the Bahia full complex ( Tulum-Akumal-Coba ) provides you always something new to discover over. Over all l0 days we weren't feel even once we want to go beyond the complex It provides you with a lot of restaurants and entertainment options The only does side is you need to book restaurants before you get to the place and sometimes it is hard to manage right timing service is excellent from all staff we met Kids club just AMAZING- Facility - activities- Stuff Entertainment team - AMAZING Beach - not the best but due to the nature of the place ( a lot of rocks in the swimming areas and the sand less good than in Playa Del Carmen ) but views to the sea are amazing Pools are great and worm Bars are great - excellent service
Stayed 9 nights in Apr 2024

2/10 Terrible

Chelsey

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was horrible. There were so many problems with the property and staff that I'll run out of space if I try to list them all, so here's some of the biggest: 1. Really, really poor customer service. No one knows anything about any issues and everyone tries to pass the buck to someone else to deal with problems. I'm not sure if there was a communication issue between staff or a general antipathy toward guest comfort, but the result was an incredibly frustrating experience. It was so bad, I decided to leave a day early and asked for a refund for the one night, which they refused. 2. The rooms were gross and dated. And I say rooms because I was moved twice. The first room was on the 3rd floor with no elevator and didn't have a working phone. The second room kept losing power (at least 4 times a day) and even lost water one day. All three rooms had mildew on the curtains and the bedding smelled musty. 3. That gods awful app! They force you to download their app and insist that you use it for everything from booking their restaurants to ordering room service. It barely worked, constantly saying the wifi was too slow. I never did find a map of the resort on there. I ended up taking a picture of the map on the signs around the property. 4. The food was practically inedible with very few options. I will NEVER stay at another Bahia Principe. I'm convinced their whole company is a scam. The "luxury" part of their name is a joke.

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious, friendly staff as well as the entertainment staff, specifically (Cecilia) very attentive to all the guess.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024

10/10 Excellent

Jamal W

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and very good entertainments, very clean property, beach was okay, Al swimming pool wire pool were off service Bed room have no extra sheets, room was cold at night Restaurants food was not the greatest, run out of food selection on couple restaurants which was disappointing
Stayed 7 nights in Apr 2024

6/10 Okay

Jeffery

Traveled with partner
Dated, but they’re working on fixing it up
Stayed 7 nights in Mar 2024

8/10 Good

Kiana Jerri

Traveled with group
Liked: Cleanliness, staff & service, amenities
We stayed with friends here for seven days. It was our second time at this resort and it was just as great as the last time in 2020! We booked a room for three people and we were given two double beds. The double beds were a bit too small for a couple - there was a daybed option but it was pretty uncomfortable. Rooms were otherwise clean - no complaints! We booked reservations at Tequila, Katok, La Gran Tortuga, Dolce Vita, Mediterraneo, Mikado, and Don Pablo. Tequila was a buffet - we found the food to be just alright. Katok was our best meal - the steak was incredible and we loved the welcome drink! We tried to book Teppenyaki at Mikado 10 days before check-in but it wouldn't allow us to select the show option. When we arrived at the resort we spoke with guest services and they were able to book us in. We only had one bad experience at the resort and this was at Don Pablo (Tulum). We were a group of 7 and booked a reservation for 6 as there was a limit when booking online. We asked guest services to update our reservation when we got to the resort and they said that we should be fine. For the first two a la cartes they were able to easily accommodate us, but Kevin at Don Pablo would not let us in to the restaurant as they were "too full" and said if we were staying at Tulum they would have prioritized us. Entertainment staff and volleyball were amazing - shout out to Erik for being the best!! Otherwise the resort was beautiful and we can't wait to go back.
Stayed 7 nights in Apr 2024

4/10 Poor

Vianca

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible food
Stayed 3 nights in Apr 2024

General hotel information

Reasons to Book
Outdoor Pool & Property Cleanliness
Check-In Time
3:00 PM
Check-Out Time
12:00 PM
Star Rating
4.5