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Reviews of Hotel Silken Atlántida Santa Cruz

4 out of 5
Hotel Silken Atlántida Santa Cruz
Avenida del Tres de Mayo, s/n, Santa Cruz de Tenerife, Tenerife

Reviews

8.8

Excellent

Rating 10 - Excellent. 472 out of 915 reviews" "
Rating 8 - Good. 342 out of 915 reviews" "
Rating 6 - Okay. 68 out of 915 reviews" "
Rating 4 - Poor. 23 out of 915 reviews" "
Rating 2 - Terrible. 10 out of 915 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
No tea or coffee making facilities in deluxe room
Stayed 1 night in Apr 2024

4/10 Poor

John

Liked: Cleanliness, property conditions & facilities
There was no ice machine in the hotel and I had to purchase Ice at the bar for $5. Also, no one spoke English so it’s a challenge to get things there.
Stayed 1 night in Apr 2024
Response from John on Apr 15, 2024
Dear Guest:We regret that your stay with us had not lived up to your expectations.We hope to have a new opportunity in your next stays in the city to offer you our best service.We will be happy to welcome you back and try to adapt us to your needs.Best regards,Guest Relations- Silken Atlántida Santa Cruz

10/10 Excellent

Daile

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación, limpieza y comodidad, solo q no tiene piscina
Stayed 5 nights in Feb 2024
Response from HOTEL SILKEN ATLANTIDA on Feb 22, 2024
Estimado Cliente,Muchísimas gracias por su amable comentario y excelente valoración.Efectivamente el hotel no tiene piscina pero sí disponemos de una zona de fitness center, totalmente gratuita para nuestros clientes, donde se ubica el gimnasio, las saunas, los jacuzzis y el solarium. Esperamos haya podido disfrutar de este servicio.Le esperamos nuevamente muy pronto en nuestras instalaciones.Seguiremos trabajando para ofrecer un producto inigualable.Reciba un cordial saludo,Guest Relations- Silken Atlántida Santa Cruz

10/10 Excellent

Tracey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge comfortable room (Silken Club), ours was 1st fllor and overlooked main road but with little traffic noise due to good soundproofing. Massive double bed, quiet air con
Stayed 1 night in Feb 2024
Response from HOTEL SILKEN ATLANTIDA on Feb 9, 2024
Dear Guest:Thank you very much for your comments.It is a pleasure to confirm your satisfaction with our services and we will be delighted to welcome you in a near future.Best regards,Guest Relations- Silken Atlántida Santa Cruz

10/10 Excellent

Friedrich

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023

10/10 Excellent

Luis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente atención!! Muy buena ubicación!
Stayed 3 nights in Nov 2023
Response from HOTEL SILKEN ATLANTIDA on Nov 22, 2023
Estimado Luis,Es un enorme placer saber que ha disfrutado al 100% de su estancia con nosotros.Esperamos recibirle muy pronto nuevamente en nuestras instalaciones para seguir sorprendiéndole.Un cordial saludo,Guest Relations- Silken Atlántida Santa Cruz

10/10 Excellent

Roberto, Davie

Stayed 10 nights in Nov 2023

6/10 Okay

Neil

Stayed 1 night in Oct 2023

8/10 Good

Markus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was not great!
This hotel looks amazing and the staff are friendly, but the only thing that lets it down is the breakfast. The staff at breakfast are not proactive in making sure the breakfast is topped up full. When half of the main items are not there, that’s poor show.
Stayed 1 night in Oct 2023

10/10 Excellent

Domingo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Oct 2023

10/10 Excellent

ANDREI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a good short Stay - rooom was big
Stayed 1 night in Sep 2023
Response from HOTEL SILKEN ATLANTIDA on Oct 5, 2023
Dear Guest,Thank you very much for your kind comment.We are pleased to know that you enjoyed your stay at the Silken Atlántida Hotel.We hope to see you again very soon.Best regards,Guest Relations- Silken Atlántida Santa Cruz

8/10 Good

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Magne

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Facility was clean. Staff very friendly. The price a bit high with no breakfast included. Area was safe and reasonably walkable.
Stayed 2 nights in Feb 2023
Response from HOTEL SILKEN ATLANTIDA on Mar 20, 2023
Dear Guest:Thank you very much for your comments.It is a pleasure to confirm your satisfaction with our services and we will be delighted to welcome you in a near future.Best regards,Guest Relations- Silken Atlántida Santa Cruz

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a hotel room but the traffic on two side was very noisy.
Stayed 3 nights in Mar 2023
Response from HOTEL SILKEN ATLANTIDA on Mar 20, 2023
Dear Guest:Thank you very much for your comment.We hope to have a new opportunity in your next stay in the city to offer you our best service.We will be happy to welcome you back and try to adapt us to your needs.Best regards,Guest Relations- Silken Atlántida Santa Cruz

8/10 Good

Luisa

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tiene una ubicación excelente
Stayed 3 nights in Mar 2023
Response from HOTEL SILKEN ATLANTIDA on Mar 13, 2023
Estimada Luisa,Muchas gracias por su amable comentario.Nos complace saber que ha disfrutado de la excelente ubicación de nuestras instalaciones.Será un placer darle la bienvenida nuevamente muy pronto.Le esperamos.Un cordial saludo,Guest Relations- Silken Atlántida Santa Cruz

8/10 Good

stefania

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My friend and I had great time in this hotel. Our room was big and bright, breakfast had a big selection of food however coffee and warm drinks come from a vending machine so great. The panoramic elevator for sure it is a plus! We also used the parking available that made our life easier.
Stayed 3 nights in Mar 2023
Response from HOTEL SILKEN ATLANTIDA on Mar 13, 2023
Dear Guest,Thank you very much for your kind comment.We are pleased to know that you have thoroughly enjoyed your stay with us.We look forward to seeing you again very soon.Best regards,Guest Relations- Silken Atlántida Santa Cruz

8/10 Good

RON

Traveled with group
Liked: Cleanliness, staff & service, amenities
There was no coffee set in the room.
Stayed 9 nights in Feb 2023
Response from HOTEL SILKEN ATLANTIDA on Mar 6, 2023
Dear Guest,Thank you very much for your comments.We are pleased to confirm you that we have a 24-hour open bar service with coffee service in the hall of the floor if you reserve a Silken Club room.We hope to have new opportunities to offer you our best service.Do not hesitate to contact us if you want more information regarding the different types of rooms available.Best regards,Guest Relations- Silken Atlántida Santa Cruz

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2023

10/10 Excellent

sylvia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the glass elevator. Near walking to everything.
Stayed 4 nights in Feb 2023

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2023

4/10 Poor

Afamefuna

Stayed 1 night in Feb 2023

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was very good worth the value. No problems
Response from HOTEL SILKEN ATLANTIDA on Feb 7, 2023
Dear Guest:Thank you very much for your comments.It is a pleasure to confirm your satisfaction with our services and we will be delighted to welcome you in a near future.Best regards,Guest Relations- Silken Atlántida Santa Cruz

10/10 Excellent

Jennie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Posh centrally located hotel
We just stayed here 1 night at the end of a two week holiday. It is only 10 minute walk to the bus station which was the main reason for choosing this hotel. We did not have breakfast or meals at the hotel. They very kindly let us check in early which was great and allowed us more time in Santa Cruz. Book early for a good price as I noticed the price increased a fair bit as we got towards the date.
Stayed 1 night in Jan 2023

10/10 Excellent

solomon

6/10 Okay

M.Kosa

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Extremely unhelphul reception staff.They forgot to inform me when is the brekfast time ,and other free or paid service ín hotel ( special ín floor sauna and gym.That was most important to tell me two times to share my bankcard details with them.I had informed them ,I not want any time when I will consume I will pay.When I tell to the lady from reception ,I would like for 30 minutes one iron ..She told please use our laudry service.First day after my breakfast wast paid I get low cost Continental breakfast ,because I have wrong information the brekfast time.I share with you the pics with you.
Stayed 1 night in Jan 2023
Response from HOTEL SILKEN ATLANTIDA on Jan 17, 2023
Dear Guest,Thank you very much for taking the time to evaluate our services.We are sorry that we did not meet your expectations during your stay with us and we look forward to having new opportunities to welcome you to our hotel.We are waiting for you very soon.Best regards,Guest Relatons- Silken Atlántida Santa Cruz

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

8/10 Good

M.Kosa

Stayed 1 night in Jan 2023

10/10 Excellent

Manuel

Stayed 3 nights in Dec 2022

2/10 Terrible

Camila

10/10 Excellent

Miguel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff. The hotel manager(Gabriel) was very professional, helpful and courteous Food was amazing. We are really enjoy our staying in Silken Atlántica in Tenerife .
Stayed 20 nights in Nov 2022
Response from HOTEL SILKEN ATLANTIDA on Nov 29, 2022
Dear Guest,Thank you very much for your comments.We are pleased to know that you enjoyed your stay with us 100% and we look forward to seeing you soon.Best regards,Guest Relations- Silken Atlántida Santa Cruz

8/10 Good

Jeffrey

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
very convenient location
Stayed 5 nights in Nov 2022
Response from HOTEL SILKEN ATLANTIDA on Nov 24, 2022
Dear Guest:Thank you very much for your comments.It is a pleasure to confirm your satisfaction with our services and we will be delighted to welcome you in a near future.Best regards,Guest Relations- Silken Atlántida Santa Cruz

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Very convenient for the main bus station and only a 15 minute walk into the heart of the city. Modern, clean and efficient hotel.
Stayed 2 nights in Nov 2022
Response from HOTEL SILKEN ATLANTIDA on Nov 16, 2022
Dear Kenneth,Thank you very much for your comments.It is a pleasure to confirm that you have enjoyed your stay with us.We hope to welcome you very soon.Best regards,Guest Relations- Silken Atlántida Santa Cruz

10/10 Excellent

Harbajan

Stayed 1 night in Nov 2022

10/10 Excellent

x

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff and excellent buffet breakfast.
Stayed 1 night in Aug 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

STEPHEN

Liked: Property conditions & facilities, room comfort
Excellent
Great staff great hotel
Stayed 1 night in May 2022
Response from HOTEL SILKEN ATLANTIDA on Jun 13, 2022
Dear Stephen, Thank you very much for your comment. We appreciate your rating and we hope to see you again very soon in our hotel. We will continue working to offer you the best of services. Best regards, Guest Relations- Silken Atlántida Santa Cruz

10/10 Excellent

lilibeth

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
me gusto todo. muy cómodo para transito.
Stayed 1 night in Apr 2022
Response from HOTEL SILKEN ATLANTIDA on May 4, 2022
Estimada Lilibeth, Muchísimas gracias por su comentario. Nos alegra enormemente saber que ha disfrutado de su estancia con nosotros y esperamos tener nuevas oportunidades de ofrecerle nuestros servicios. Hasta pronto. Un cordial saludo, Guest Relations- Silken Atlántida Santa Cruz

10/10 Excellent

James, Toronto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in a hood location. Would use it again.
Stayed 3 nights in Mar 2022
Response from HOTEL SILKEN ATLANTIDA on Apr 7, 2022
Dear Guest: Thank you very much for your comments. It is a pleasure to confirm your satisfaction with our services and we will be delighted to welcome you as soon as possible. Best regards, Guest Relations- Silken Atlántida Santa Cruz

8/10 Good

roberto

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a problem initially but staff was very accommodating and corrected it quickly. Thanks.
Stayed 2 nights in Feb 2022
Response from HOTEL SILKEN ATLANTIDA on Mar 2, 2022
Dear Guest: Thank you very much for your comments. It is a pleasure to confirm your satisfaction with our services and we will be delighted to welcome you in a near future. Best regards, Guest Relations- Silken Atlántida Santa Cruz

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean environment, worth the price. Would stay here again.
Stayed 3 nights in Jan 2022
Response from Guest Relations on Jan 27, 2022
Dear Mario, Thank you very much for your comments. It is a pleasure to confirm your satisfaction with our services and we will be delighted to welcome you in a near future. Best regards, Guest Relations,Silken Atlántida Santa Cruz Guest Relations

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Great Hotel!
It was a 2-night weekend stay for me here, and I would definitely recommend this hotel. It has a great location, a very professional, helpful staff, and a very comfortable, spacious room. Thanks Hotel Silken Atlántida Santa Cruz. Very, very, well done!
Stayed 2 nights in Nov 2021
Response from HOTEL SILKEN ATLANTIDA on Dec 10, 2021
Dear Guest: Thank you very much for your comments. It is a pleasure to confirm your satisfaction with our services and we will be delighted to welcome you in a near future. Best regards, Guest Relations- Silken Atlántida Santa Cruz

2/10 Terrible

Torben Jegstrup

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No value for the money
The hotel consist of 2 houses. 1 primary Nice hotel where all pictures are taken and a 2. House connected via the toilet corridor with the fancy name Club. It is a 2 star hotel for the full price. No value for the money. The breakfast was ok.
Stayed 2 nights in Nov 2021
Response from HOTEL SILKEN ATLÁNTIDA on Dec 2, 2021
Dear Guest: Thank you very much for your comments and we hope to have a new opportunity to welcome you very soon. Best regards, Guest Relations- Silken Atlántida Santa Cruz

10/10 Excellent

Frankin, Medford

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel very close to downtown. Big rooms and excellent service.
Stayed 5 nights in Nov 2021
Response from HOTEL SILKEN ATLÁNTIDA on Dec 2, 2021
Dear Guest: Thank you very much for your comments. It is a pleasure to confirm your satisfaction with our services and we will be delighted to welcome you in a near future. Best regards, Guest Relations- Silken Atlántida Santa Cruz

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trato inmejorable en el centro de Santa Cruz
La experiencia en este hotel ha sido 5/5!!! Nos hicieron un upgrade de regalo cortesía del hotel y nos toco en la planta Silken Club la cual da un trato diferenciado y de mayor calidad al cliente. La habitación no muy grande y por desgracia no bien insonorizada, pero llega a ser lo de menos dado lo positivo del resto. El desayuno muy sabroso y de calidad (el jamón serrano ibérico espectacular!!!). Muy gratamente sorprendido ya que es mi primera estancia en Silken y ha sido espectacular!!!
Stayed 2 nights in Nov 2021
Response from HOTEL SILKEN ATLANTIDA on Nov 17, 2021
Estimado Cliente, Es un enorme placer leer su comentario. Nos alegra saber que la atención del personal y nuestro servicios de desayuno ha cumplido sus expectativas. Sería un placer ser su hotel de referencia en la ciudad. Deseamos tener nuevas oportunidades de poder darle la bienvenida. Un cordial saludo, Guest Relations- Silken Atlántida Santa Cruz

4/10 Poor

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room and toilet was not cleaned as expected. Overall the room and hotel needs to be renovated.
Stayed 2 nights in Nov 2021
Response from HOTEL SILKEN ATLANTIDA on Nov 17, 2021
Dear Guest, Thank you very much for the dedicated time to evaluating our services. We regret not having fulfilled your expectations 100% and we look forward to new opportunities to be chosen for your next stays. We are waiting for you very soon. Best regards, Guest Relations- Silken Atlántida Santa Cruz

6/10 Okay

Arno

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 5 nights in Oct 2021

8/10 Good

Kenneth

Liked: Cleanliness, property conditions & facilities
The room was fine and got upgraded, so I got a separate sitting area with a desk and TV, due to the wait in the lobby. I wanted a king bed, but got two twins pushed together. This probably would have been fine if the beds were not on wheels. Whenever I moved across the beds they moved apart, so this wasn't even a simulation of a king bed. The rest of the amenities were fine. The staff were pleasant and professional.
Stayed 3 nights in Sep 2021
Response from HOTEL SILKEN ATLANTIDA on Oct 4, 2021
Dear Guest, Thank you very much for your comments. It is a pleasure to confirm your satisfaction with our services and we will be delighted to welcome you in a near future. Best regards, Guest Relations- Silken Atlántida Santa Cruz

6/10 Okay

Verified traveler

Stayed 1 night in May 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place
Overall, very good. Staff is friendly and helpful
Stayed 1 night in Jan 2021
Response from HOTEL SILKEN ATLÁNTIDA on Jan 27, 2021
Dear Guest: Thank you very much for your comments. It is a pleasure to confirm your satisfaction with our services and we will be delighted to welcome you in a near future. Best regards, Guest Relations- Silken Atlántida Santa Cruz