Lobby

Reviews of Americas Best Value Inn Smackover

2 out of 5
Americas Best Value Inn Smackover
4403 Smackover Hwy, Smackover, AR

Reviews

7.6

Good

Rating 10 - Excellent. 72 out of 236 reviews" "
Rating 8 - Good. 80 out of 236 reviews" "
Rating 6 - Okay. 53 out of 236 reviews" "
Rating 4 - Poor. 17 out of 236 reviews" "
Rating 2 - Terrible. 14 out of 236 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Tv channels sucked
Stayed 2 nights in Mar 2024

10/10 Excellent

Keisha

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was nice and quiet. Friendly staff. Room was clean but smelled like weed.
Stayed 1 night in Feb 2022

8/10 Good

Jerald

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022

10/10 Excellent

Waleed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My husband says 5 days he like customer service so friendly and nicely And clean room
Stayed 1 night in Jan 2022

8/10 Good

Leroy T

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2021

6/10 Okay

Martha

Business traveler
Disliked: Cleanliness, property conditions & facilities
Cockroach
Stayed 8 nights in Oct 2021

6/10 Okay

Raeanne, El Dorado

Traveled with family and small children
Liked: Staff & service, amenities
I have stayed here many times, but this time there were roaches in the room. I had no other place to go so I had to stay, but I killed at least 3 roaches during my stay here. Very disappointed! Also, there were cigarette burn marks all over the comforter.
Stayed 1 night in Oct 2021

8/10 Good

Larry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2021

2/10 Terrible

Jada

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
the staff were very welcoming and helpful. when we got into the room and instant old dirty smell hit me. the walls were practically brown covered in nicotine, couch and chairs were covered in pet hair and unusual stains. BUGS EVERYWHERE. so we asked the front desk clerk to switch us, after the second time of speaking they finally moved us to another room. it wasn’t any better except for the fact the air smelled better. the sheets had stains on them, pillows covered in some yellow stains. i didn’t expect much for it being a motel but it wasn’t this bad when i stayed a few years ago. service was great tho 👍
Stayed 1 night in Sep 2021
Response from Guest Relations on Sep 28, 2021
Dear Jada, Thank you for taking the time to make your voice heard. Our staff will be delighted to hear such kind words about their service. We are proud of our wonderful team and are thrilled you appreciated them. However, we are very sorry if the other aspects of your trip failed to meet your expectations. Rest assured, we will be discussing your feedback with our housekeeping staff to ensure that we are always providing the cleanest and most comfortable stay possible for our guests. We hope you will give us another chance to provide you with the stay you were looking for sometime soon!

10/10 Excellent

Loretta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite
Stayed 2 nights in Sep 2021

2/10 Terrible

JAVIER

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nasty
Stayed 8 nights in Aug 2021
Response from Guest Relations on Sep 9, 2021
Dear Javier, We're very disappointed to hear that you did not enjoy your stay and we wish we had known you were not satisfied. We always appreciate it when guests notify us of any issues they encounter, as this allows us to make the proper amends. Please consider giving us another chance to host you the next time you're in the area so that we can offer you a stay that is more representative of our true value.

4/10 Poor

Ronald

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Facility pretty pathetic for price
Stayed 1 night in Aug 2021

8/10 Good

David A.

Stayed 2 nights in Aug 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice place, quiet.
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 4 nights in Jul 2021

6/10 Okay

Verified traveler

Traveled with family and small children, Traveled with pets
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Room clean, but sheet and bedding So OLD HOLES IN THEM. THEY JUST NEED TO INVEST IN NEW SHEET, BED COVERING AND BLANKET…Towels was OK.
Stayed 1 night in Jun 2021

2/10 Terrible

Roshonda

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not worth the money
Very nasty if my lights weren't off due to a storm i would of lost that 86.00 dollars and need to be updated mattress and box springs nasty covers nasty and raggedy u smelled smoke in the hallway all night i would never take my family there again
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay especially on short notice and decent piece too.
Stayed 1 night in Jul 2021

8/10 Good

Lee

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Affordable stay Smackover
This is a veteran contract stay hotel so it's basic but clean. Everyone works so it's a quiet night. A bit tired fixtures but fridge and micro in each room. Importantly, beds and linens are comfy and clean. TVs vary, basic cable. Baths are clean. Free and safe parking. No afterhrs food close by. Quick breakfast free on site, juice, pastries, coffee. Great value, really great staff.
Stayed 1 night in May 2021

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
There is nothing around
Stayed 1 night in May 2021

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Non-intrusive, Friendly staff, but I saw a number of bugs.
Stayed 1 night in May 2021
Response from Guest Relations on May 27, 2021
Our team members are our greatest strength, so we're happy to hear that their hospitality was a highlight of your stay. That being said, we're surprised to learn that you had this concern while on-site. Our facilities undergo extensive routine maintenance for unwanted guests, and we'll be informing our pest control specialist of your feedback to ensure any issue is quickly resolved. We ask that you give us another chance to change your perceptions with a stay that is nothing short of stellar.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2021

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
The room looked filthy. Stained old carpet, stained lamp shades, and I saw a roach. It was the worst room I've ever stayed in in my entire life . Good thing I brought my own sheets and sanitized it myself.
Stayed 2 nights in Mar 2021
Response from Guest Relations on Mar 19, 2021
We're sorry that our property wasn't up to your expectations. We are working on these issues that you experienced. However, we have security and do not allow non-guests to hang out on the property. The pills that you noticed were actually mints, which we cleaned up and notified you on. Once again, we apologize and thank you for your input. Johnathan, Assistant Manager

10/10 Excellent

Kathy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very relaxing and it was nice to have been acknowledged every time I passed by the front desk . Everyone was very friendly and made sure to ask how I was doing and if I needed anything. Everyone I asked where I could find anything starting with the gas station, and even told me how to get there. I just wanted to say thank you . I really enjoyed my stay .
Stayed 3 nights in Dec 2020

4/10 Poor

Verified traveler

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Old & Dirty Hotel
The hotel is old. It really needs to be remodeled. The carpets and couch were stained. The floor was sticky. Dead ants were in my windowsill. There is no elevator. And I just didn't feel relaxed at all. However, the guy at the front desk was friendly.
Stayed 2 nights in Dec 2020

4/10 Poor

Janie

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Roaches 1 towel hair all in bed
Stayed 1 night in Dec 2020

8/10 Good

Sonia, Camden, Ar 71701

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
I reserved a king, smoking room. The bed in the room was actually a double. By the time we noticed, we had been out all day and just wanted to relax, so we just kept the room. One thing I did not like is the condition of the sheets. It was almost thredbare.
Stayed 1 night in Oct 2020

6/10 Okay

Diana

Disliked: Cleanliness, property conditions & facilities
Contact High!
No choices in this part of area. Room is old, but clean Manager was smoking weed the whole time we stayed! Motel reeked!!!
Stayed 2 nights in Sep 2020

10/10 Excellent

Steven

Liked: Staff & service, room comfort
Needs just a little update. Light remodel.
Stayed 1 night in Sep 2020

6/10 Okay

Verified traveler

No room available
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2020

10/10 Excellent

Dustin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotels
Lovely
Stayed 2 nights in Aug 2020

10/10 Excellent

Bekka, Smackover, Ar

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was good. The staff was very nice. They even hell my head phones for me when I accidently left them n the room after I checked out
Stayed 1 night in Jul 2020

10/10 Excellent

TameishaDavid, Smackover ark

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Very clean nice hot water pressure the only thing I didn’t like no iron
Stayed 1 night in Jun 2020

8/10 Good

Gloria

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2020

8/10 Good

Verified traveler

Business traveler, Traveled with family
It was ok but one lady she wasn’t nice ! We were rushed and keys never worked
Stayed 1 night in Mar 2020

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quiet but needed more towels in the room will stay again next year
Stayed 1 night in Mar 2020

8/10 Good

Olivian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

8/10 Good

Donnell

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

8/10 Good

JsMckenny, House Spring mo.63051

Business traveler, Traveled with pets
Liked: Staff & service, amenities
They allow you to keep pets there. And it did not cost very much .
Stayed 3 nights in Feb 2020

4/10 Poor

Kim, Greenville, Indiana

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing-- the property was run down--- I stayed 4 days-- they didn't change sheets one time-- didn't vacuum. I saw a few bugs- would not stay again.
Stayed 4 nights in Jan 2020
Response from Guest Relations on Feb 1, 2020
Dear Kim, Thank you for your review. We are sorry to hear about your experience. Our housekeeping efforts are routine, and you may have accidentally left your "Do Not Disturb" sign on your door. Nonetheless, we will speak to our team. Furthermore, we will take care of any unwanted pests as well. Take care, and we would value a second chance to impress you.

10/10 Excellent

Debbie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this hotel
Love this hotel!!! I stay at a lot of hotels and this is one of the best!! I will be back.
Stayed 1 night in Jan 2020

2/10 Terrible

Kenneth

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
DON'T BOOK THIS ONE.
This is the ONLY lodging in Smackover. STAY IN Camden or El Dorado! This property is in dire need. Halls stink from marijuana. Holes in bedding, curtains and towels. Carpet stained and lots of trip hazzards from needing stretched. organic growth in bathroom ceiling and rusted door frames. Washer does not spin enough that we had to wring out prior to putting into dryer then had to run drier for 1 1/2 hes to dry. Desk was friendly enough, just not helpful in resolving problems. Won't provide refund nor information to contact franchize owner. photos attached.
Rust
Not 1 White wash cloth.
Stained and holes
Bath Towel
Stayed 2 nights in Nov 2019

6/10 Okay

Jamar

Liked: Staff & service
Stayed 1 night in Dec 2019

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No Late Check Out. You leave at 11am. Period!
Arrived at 2 a.m. With 2 1/2 hours of sleep had to be up to make a delivery. I was going to come back to the room and get some more sleep(1. Hour). owner refused late check-out under no circumstances. so I had to drive 6 more hours on 4 hours of sleep.This is the first time I've ever had any motel refuse to let me stay one more hour to get some rest so that would be safer on the road driving a truck. Customer service is not Wade Lester's (the owner) number one priority.
Stayed 1 night in Dec 2019

10/10 Excellent

Cheryl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family stay
One night with my four girls to go to a football game.
Stayed 1 night in Nov 2019

8/10 Good

Jada

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free breakfast. But could have at least get free movies such like disney and plus
Stayed 4 nights in Nov 2019

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good. just needed more towels and tissue was not enough for me and my two girls.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Nov 2019