Exterior
Check availability

Reviews of DoubleTree by Hilton Sharm El Sheikh - Sharks Bay Resort

4 out of 5
DoubleTree by Hilton Sharm El Sheikh - Sharks Bay Resort
Ras Nusrani Sharks Bay, Sharm El Sheikh, South Sinai Governorate

Reviews

7.8

Good

Rating 10 - Excellent. 195 out of 630 reviews" "
Rating 8 - Good. 261 out of 630 reviews" "
Rating 6 - Okay. 104 out of 630 reviews" "
Rating 4 - Poor. 39 out of 630 reviews" "
Rating 2 - Terrible. 31 out of 630 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

shakeel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024

10/10 Excellent

Ma Rosario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great management and great staff
Stayed 5 nights in Nov 2023

8/10 Good

ehab

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel.far away from transportation
Stayed 2 nights in Oct 2023

6/10 Okay

ABDU

Liked: Amenities
Safe and clean
Stayed 3 nights in Sep 2023

6/10 Okay

Tatiana

Traveled with partner, Traveled with family
Liked: Cleanliness
The food was not good.need to give better bar and food services at the beach area
Stayed 3 nights in Aug 2023

10/10 Excellent

Tarek, Toronto

Traveled with family and small children
Liked: Cleanliness
.
Stayed 4 nights in Aug 2023

8/10 Good

samuil

Stayed 5 nights in Jun 2023

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sharm El Sheikh getaway.
Delightful resort on the Red Sea with extensive fresh water pools.
Stayed 5 nights in Apr 2023

10/10 Excellent

Shaun

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel, highly recommend.
The staff at this hotel are genuinely happy, friendly and extremely helpful. They all work very hard to make your holiday memorable. It’s a clean and safe place to take your family, they have a team cleaning all the time. The main restaurant is buffet style, but they will cater for all dietary requirements. We are vegan and the chef was happy to make us specific food each day. The room was cleaned every day, towels etc refreshed by friendly and efficient people. The pool was also cleaned daily and watched over by many lifeguards. I would recommend this hotel to friends and family and I would love to stay again.
Stayed 14 nights in Mar 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
I was pleased with my stay at hilton sharks bay. The concierge Ahmed Hussein was helpful. I would recommend this hotel to everyone.
Stayed 2 nights in Mar 2023

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant
I needed a couple of days between arriving and flying to Cairo. The huge complex is very pleasant, but was very quiet. The room was good, but WiFi was poor there or often not functioning. The breakfast was as much as you want but nothing special. The staff were very kind and helpful and I will go back. Best designed for a poolside holiday or by the small beach.
Stayed 2 nights in Nov 2022
Response from Mahmoud on Jan 16, 2023
Dear valuable Guest,Thank you very much for choosing to stay at Hilton Sharks Bay Resort .It gives us a great pleasure to know that you have enjoyed your vacations with us.I look forward to welcoming you soon to the Hilton Sharks Bay Resort where the team and I will exert every possible effort to make your stay comfortable and enjoyable one.Sincerely,Hotel Team

8/10 Good

Mohamed

10/10 Excellent

Michael, Mesa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional service of all the staff

8/10 Good

Wesley

Liked: Cleanliness, amenities, property conditions & facilities
A good location to get away and relax. All inclusive experience food was average to above average. Service was best in the hotel restaurant whereas front desk staff at check-in/check out although good and courteous was overwhelmed by number of patrons. Overall a very good experience.
Stayed 3 nights in Sep 2022

10/10 Excellent

Yael

Stayed 4 nights in Aug 2022

2/10 Terrible

Alessio

Disliked: Staff & service, amenities
I was in pain when i arrived to the hotel, the staff wasn't helpful i had a doctor's appointment the bill was 600 dollars for 5 injections, i spoke with different managers about the service of the hotel, about the clinic, and managers doesn't care about any complain, if you want to feel secure and enjoy your vacation time this is the only Hilton i do not recommend in the world
Stayed 2 nights in Aug 2022

2/10 Terrible

Ali

Traveled with family
Disliked: Cleanliness, staff & service
We first entered the hotel at 1:30.. waited at the que to be checked in for roughly 15 minutes.. once served we was advised to fill in forms which I did. I then went back to the reception to hand in the forms at roughly 2 o’clock she advised me to take a seat and my room will be ready within 15 minutes. 2 hours later after speaking to many staff we was finally given our room!!! We entered our room to be quite shocked about the cleanliness. If I could take a picture you would be shocked. The pillows were still wet. The room was really dusty.. chewing gum stuck on a wall.. the side of the beds were very very dusty and hair all over the side of beds.. the bath was dirty. NOT PLEASED AT ALL!!!
Stayed 1 night in Aug 2022

2/10 Terrible

Shaker

Stayed 5 nights in Aug 2022

2/10 Terrible

Mohammad

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s Terrible I don’t Recommend at all very noisy and the wall are paper thin
Stayed 7 nights in Aug 2022

2/10 Terrible

Alessio

Disliked: Staff & service, amenities
Manager's don't care about any inconvenient in the hotel, and price on the clinic is abusive more expensive than EEUU, the doctor is good, but the clinic overpriced
Stayed 4 nights in Aug 2022

10/10 Excellent

Magdy

Stayed 7 nights in Jul 2022

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Meh
The people at the hotel were amazing. All things considered the stay was good. The room is not a clean as we would have liked, however, was clean enough. The food at breakfasts was standard for the area. The hotel was extremely noisy. Kids running around at 2 am screaming. People yelling throughout the night. Overall a meh experience.
Stayed 2 nights in Jul 2022

2/10 Terrible

Gerges

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Very terrible hotel
Stayed 3 nights in Jul 2022

6/10 Okay

Bihter

Traveled with family
Disliked: Cleanliness
I don't think any Hilton head office officer has ever visited by hotel. If that were the case, they wouldn't have left the name of the hotel as Hilton. It has the status of a 3 star hotel. urgently need renovation. we only stayed one night but the room and breakfast was a nightmare.
Stayed 1 night in Jul 2022

8/10 Good

Alicia

Stayed 7 nights in Jun 2022

4/10 Poor

Mohammed

Traveled with group
Disliked: Cleanliness
Stayed 5 nights in Jun 2022

2/10 Terrible

geordyn

Stayed 1 night in Jun 2022

8/10 Good

khaled

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience, wifi was not so great(on and off) great spa ! Specially the massage with shady. Taxi service in hotel was horrible because prices was so high and everyday was different price to same destination. Taxi ripped me off !!!!!
Stayed 8 nights in May 2022

6/10 Okay

wade, Lloydminster

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent. Property is clean but a bit dated.
Stayed 5 nights in Apr 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good and amazing :-)
Stayed 15 nights in Apr 2022

10/10 Excellent

erela

Stayed 5 nights in Apr 2022

8/10 Good

Krystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay at the Hilton Sharks Bay Hotel. I loved the pool and the poolside bar. The staff was so friendly and helpful that definitely helped to make my stay enjoyable.
Stayed 2 nights in Apr 2022

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fantastic hotel, but improvements could be made
The Hilton in Sharm El Sheikh is a fantastic hotel and I would stay there again. The Italian restaurant is amazing with delicious cuisine. The waiter, Mohammed, who also serves the lunches by the pool is a wonderful person and a pleasure to meet. He continually went out of his way to help and nothing was too much trouble. What a great guy! There were some sides to the hotel which let it down. The breakfast is average at best. Fortunately the omelettes and pastries/desserts were superb, otherwise breakfast would have been very poor. The lack of air-conditioning in the public areas of the hotel is very uncomfortable. For some reason (money-saving no doubt) it is not used in reception or the restaurant for breakfast. This made it unpleasant to spend too long in either location. You could see the guests struggling with the heat. The hotel should address this immediately. Another disappointment from the hotel was the lack of children's facilities which are advertised when you book the hotel. During our stay, a number of families complained about this to the reception staff. They finally opened one of the children's pools, but this only happened on our last day. The children's play area/park is also shut. The hotel is aimed at families, yet there is very little for children to do there. This is a massive shame. The guys who work on the scuba diving/beach were quite pushy selling activities. This was annoying too. For a relaxing break, it is a great hotel and worth staying.
Stayed 2 nights in Apr 2022

10/10 Excellent

YOUSEF

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2022

6/10 Okay

AHMED

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Stayed 3 nights in Dec 2021

6/10 Okay

Amani

Traveled with family
Disliked: Property conditions & facilities
Stayed 3 nights in Dec 2021

8/10 Good

Qasim

Liked: Cleanliness, staff & service, room comfort
Well needed break.
It was amazing. Would definitely recommend. Only issue was our room was so far so it was a trek to get to. Otherwise I would say the service overall is what really made our stay! Sameh and mohammed from the reception area really went out of their way for me and my wife as well as the others.
Stayed 10 nights in Dec 2021

6/10 Okay

Shahid Mohammed

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Nov 2021

2/10 Terrible

Tanya

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Albert M., NATICK

Liked: Cleanliness, staff & service
Wonderful place. Although it was booked as “all meals included” however I paid additional $ to have it include lunch and dinner buffet. Just confusing
Stayed 7 nights in Oct 2021

10/10 Excellent

Saria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good expereince.
Overall it was an amazing experience. Good friendly people all around the resort. A good place to relax and enjoy.
Stayed 2 nights in Sep 2021

2/10 Terrible

Jake

Disliked: Cleanliness, property conditions & facilities, room comfort
Old hotel. Over crowded. terrible breakfast. Pools closed and unsightly. Beach swimming area over crowded. Rooms are not sound proof and old uncomfortable squeaky bed. Terrible noisy night entertainment music can be heard until midnight. Staff and room service was ok.
Stayed 1 night in Oct 2021

6/10 Okay

Bret

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Big Hotel
Good location near airport. Very beach coral reef for snorkeling. Lots of pools and there is a shuttle service to the beach. We stayed on the other side of the road…so a VERY long way to the beach. If you are not on all inclusive package it is very hard to eat there….only 1 restaurant serves a la carte. Hotel service not very satisfactory…probably because it is such a huge hotel. Good for family groups but we won’t be staying there again.
Stayed 2 nights in Jul 2021

8/10 Good

Obada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2021

10/10 Excellent

Verified traveler

Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The atmosphere and positive energy and vibes right on the red sea
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. They just need to increase workers at their restaurant to avoid long lines.
Stayed 2 nights in May 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice a have a good time!
Stayed 1 night in May 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2020

8/10 Good

heidi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solo holiday
Lovely hotel
Stayed 7 nights in Oct 2020