Junior Suite, Canal View | View from room

Reviews of Hotel Al ponte dei sospiri

4 out of 5
Hotel Al ponte dei sospiri
Calle San Marco 381, Venice, VE

Reviews

8.6

Excellent

Rating 10 - Excellent. 286 out of 607 reviews" "
Rating 8 - Good. 239 out of 607 reviews" "
Rating 6 - Okay. 48 out of 607 reviews" "
Rating 4 - Poor. 19 out of 607 reviews" "
Rating 2 - Terrible. 15 out of 607 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Nataliya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very nice and clean. There seems to be no AC in the room so we opened windows as it was too hot. That was a mistake,- mosquitoes got in right away even in early March. The front desk person didn’t have the repellent. But once we mentioned mosquitos to the person who was bringing breakfast, Rafael( might misspelled the name), he said, “just give me a minute” and he was right back with the repellent. He was just exceptional. Always smiling, supper helpful, and also got us a little gift, which was beyond sweet. Overall place is nice. It’s one block away from St. Marcos basilica so the crowed was there all the time, even at night and we were there off season.
Stayed 3 nights in Mar 2024
Response from Sabrina on Mar 12, 2024
Dear Nataliya,thank you for your nice review! We are glad you enjoyed your stay at our Hotel. Heating is self-controlled in each Junior Suite so that everyone can switch it off/on or regulate the temperature. Our staff is always at complete disposal for any assistance you may need. Hope we will welcoming you again in your next stay in Venice.

10/10 Excellent

BEATRIZ

Stayed 4 nights in Oct 2023

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the junior suite with canal view and it was gorgeous! We actually spent extra time in the room because it was so nice. We loved opening the big window doors to the balcony and people watching with the gondola stop just below. And we could also open up all the windows and smell the sea and it was like you were half outside. And the in room breakfast was so lovely and fancy. All in all a wonderful stay.
Stayed 2 nights in Sep 2023

10/10 Excellent

Rose

Stayed 3 nights in Sep 2023

10/10 Excellent

iris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Mike

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and excellent value with luxurious amenities.👍
Stayed 1 night in Aug 2023

10/10 Excellent

Dariusz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tucked away amidst the mob
Excellent choice. Superb location, strong facilities, warm, helpful staff.
Stayed 4 nights in Jun 2023

10/10 Excellent

marisol

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Close to all sites
Stayed 4 nights in May 2023

10/10 Excellent

Christina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the big rooms with high ceilings and beautiful chandelier. Wonderful view out the windows and cute little balcony.
Stayed 2 nights in May 2023

8/10 Good

Louise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice rooms, close to a lot of nice places to see

10/10 Excellent

Kirsty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Minimoon December 2022
We came her for our minimoon and stayed in the Gritti Suite. The room is absolutely beautiful and the staff were absolutely fantastic. We would definitely recommend this hotel and when we come back to Venice we will definitely come back to this hotel. The location is fantastic and St Marks Square is less than a 5 minute walk away. Room service for breakfast each morning was amazing. The table was laid and we sat eating breakfast in our robes and slippers. We got our water taxi straight to the side door of the hotel which was an amazing experience. Thank you everyone for making our stay so enjoyable.
Breakfast.
Main entrance.
Gritti Suite.
Side entrance of the hotel.
Stayed 4 nights in Dec 2022

8/10 Good

Fraser

Liked: Cleanliness, staff & service
Stayed 4 nights in Oct 2022

10/10 Excellent

Steven

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2022

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
Raphael who presented room service breakfast was exceptional.
Stayed 2 nights in Sep 2022

2/10 Terrible

Isabel

Traveled with family
Disliked: Staff & service, property conditions & facilities
We will never going back to this hotel.
Stayed 1 night in Oct 2022

4/10 Poor

Maria

Traveled with group
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022

10/10 Excellent

Mahyar

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had fantastic stay, the hotel was in a great location right beside the St. Marcs place as central as it gets.
Stayed 3 nights in Aug 2022
Response from Massimiliano on Sep 2, 2022
Thank you so very much!We hope to having the pleasure of welcoming you again in the future :-)

10/10 Excellent

Duane, Stuart

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Great location just far enough off St Mark’s to be out of bad crowds. Interior of room was amazing.
Stayed 1 night in Jul 2022
Response from Massimiliano on Sep 2, 2022
Thank you very much for the nice review!We are pleased you enjoyed your stay with us.Do come back, in future :-)

10/10 Excellent

Ale

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Jun 2022

10/10 Excellent

Karen

Stayed 2 nights in Mar 2022

4/10 Poor

Perla

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Walkable place, easy to get to. The shower was broken with one the handle spout working, the bed hurt to lay on and loud throughout the night.
Stayed 2 nights in Jan 2022

10/10 Excellent

gustavo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

8/10 Good

David, San Francisco.

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was super friendly and the breakfast was fantastic especially with the beautiful view of the Ponte dei sospiri. The only issue we had with the room was the sink leaking, the shower leaking and the mildew around the bathroom window and the tub. Other then that it was ok. The food for the breakfast was really good...actually great and it made our stay acceptable.
Stayed 5 nights in Feb 2020

10/10 Excellent

sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
THE BEST!!!!
One GREAT hotel. Everything was 5 star. From front desk to fab room to hotel services to LOCATION!!!!!!!
Stayed 5 nights in Oct 2019

8/10 Good

Pete, Brum

Traveled with partner
Liked: Staff & service, amenities
Location is amazing to get around. There are better more non-touristy areas of Venice but this is in the best location to start your exploring. Noisy in the morning but the canals are not just for visitors and you do have to remember that when deliveries are being chucked of a boat at 7am. Hotel itself is a good 3 star but great staff - shower was tight and a mystery
Stayed 3 nights in Nov 2019

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This is an old building which comes with the territory in Venice. Aside from that, we had a few issues with our room. The toilet would constantly run after flushing, a lot of water would leak on the bathroom floor from the shower, there were mosquitoes in the room which we got bites from throughout the night, the breakfast was not good, the bed was not comfortable. The staff was friendly and did their best to address our concerns. They did treat the room when we mentioned the mosquitoes, which did help.
Stayed 4 nights in Oct 2019

8/10 Good

RL,

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Staff is very friendly. Breakfast is customized and excellent!
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property in a great location. Wonderful staff members.
Stayed 3 nights in Sep 2019

4/10 Poor

Verified traveler

Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Sep 2019

8/10 Good

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
We very much liked our room and the view was wonderful. The staff was very friendly and helpful. My only complaint was that the pillows on bed were old, hard and pretty uncomfortable. Please replace for future guests!
Stayed 3 nights in Sep 2019

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2019

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Amazing with a nice view and absolutely great location. we Had the handicap unit which is understandable because we were only there one night but it made the bathroom experience difficult. There was no place to put shampoo or soap in the shower at all. Overall we like the place and the location is great with water taxi being able to go right to the door. People at the hotel were very nice and accommodating.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveler

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location of this Hotel is Excellent. Very friendly helpful staff, good value for money.
Stayed 3 nights in Jul 2019

6/10 Okay

Rick

Liked: Staff & service
Great location, but very expensive for the average quality of room. Breakfast was just ok.
Stayed 2 nights in Jun 2019

10/10 Excellent

CSCruzan, Santa Cruz

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic View of the Bridge of Sighs (request Canal View). We had a Junior Suite which was wonderful, with a fridge and a huge bathroom. The staff was delightful and the location superb. There are only 13 rooms so they do not have a breakfast buffet, but instead you fill out a breakfast card and they deliver it to your room and set it all up. The only negative we had was the A/C was not great, and not surprising as it is an older building. Venice never sleeps so leaving the windows open at night was, well, interesting. Would definitely stay again.
Stayed 3 nights in Jun 2019

10/10 Excellent

Sonia, Northamptonshire

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the most wonderful hotel, and we can’t rate it highly enough. From the moment of arrival to leaving, the experience this hotel offers is special. Fantastic location, makes seeing Venice very easy. The room we had was amazing!(152) Gorgeous chandeliers, high beamed ceilings, and a large comfortable bed. We loved it, and would happily have stayed longer, and would return in a heartbeat. We are missing Rafaelle bringing our breakfast to our room already! If you get the chance, then book this hotel!
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
It is situated close to St Marks square a very good location to see the sights of Venice
Stayed 2 nights in Jun 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Bedbugs, beware.
The staff were nice enough. The room was large and in a great location, however the bathroom shower leaked through the floorboards into the bedroom and the hall, and there were bedbugs, most likely on the old drapery at the head of the bed. Both myself and my spouse left with horrid bites all over our bodies, but especially on our faces. The staff claimed that they had never heard a complaint about something like this before, but I'm not so sure about that.
Stayed 2 nights in May 2019

8/10 Good

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities
Decor was great and breakfast in the room every day was a novel perk. Location is superb. No iron was an issue.
Stayed 3 nights in Apr 2019

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Andrea - Booking Dept. on May 10, 2019
Dear Judy, Thank you for your review, we hope to welcoming you again. Thank you and best regards

10/10 Excellent

WILLIAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review of Hotel al Ponte dei Sospiri
Not enough nice words to describe how wonderful our experience was. Outstanding customer service, multilingual and friendly staff. Beautiful room with an even more beautiful view of interior canal and alley. Personalized breakfast served in the room at chosen time. The hotel is perfectly located withing few minutes of San Mark Square, Bridge of Sights (visible from our room) and Rialto Bridge. Very charming and romantic place with a classic Venetian decor. We had the best experience at this hotel.
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely little hotel. Great location. Excellent staff.
Stayed 2 nights in Feb 2019
Response from Massimiliano on Mar 12, 2019
Dear Sir/Madam, thank you so much for the lovely review. We hope to having the pleasure of welcoming you again in the future!