2 outdoor pools, pool umbrellas, sun loungers

Reviews of Best Western Premier Bangtao Beach Resort & Spa

4 out of 5
Best Western Premier Bangtao Beach Resort & Spa
124/29 Moo 3, Choeng Thale, Phuket

Reviews

8.4

Very Good

Rating 10 - Excellent. 122 out of 315 reviews" "
Rating 8 - Good. 144 out of 315 reviews" "
Rating 6 - Okay. 33 out of 315 reviews" "
Rating 4 - Poor. 12 out of 315 reviews" "
Rating 2 - Terrible. 4 out of 315 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mark D

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and relaxing hotel that is directly on the beach. Lovely shade trees and palms, plenty of lounges and great pools. Breakfast buffet is excellent.
Stayed 3 nights in Feb 2024
Response from Aya on Feb 28, 2024
Dear Mr. Mark,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you found our beachfront resort beautiful and relaxing, with its shade trees, palms, lounges, and great pools. It's wonderful to know that the breakfast buffet added to your enjoyment. We appreciate your kind words and hope to have the pleasure of welcoming you back for more memorable moments by the beach.Yours,Maureen Arra Lloveras Barranta (Aya)CRM

8/10 Good

Konstantin, Rockville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice place if you are interested in staying on the beach and do not plan to go out of the compound. There's everything you need for a quality beach vacation, the nice sandy beach, swimming pools, restaurants, massage, water sports, etc. However the area outside the hotel is dirty, possibly because there was a road construction going on while we were there. There is no public transportation, so you will need either a car / motorbike, or taxi to explore the island. There are many restaurants and massage shops outside the hotel, but the street is dirty and unpleasant to walk. Based on the hotel itself, I would rate it 5, considering the environment it is 4.
Stayed 4 nights in Jan 2024
Response from Aya on Feb 28, 2024
Dear Mr. Konstantin,Thank you for taking the time to share your detailed feedback. We're delighted to hear that you enjoyed the amenities and offerings within our beachfront compound. Your compliments on the sandy beach, swimming pools, restaurants, massage, and water sports are truly appreciated.We also value your honest observation about the external environment. We apologize for any inconvenience caused by the ongoing road construction, and we understand how this may have impacted your overall experience. We appreciate your understanding of the situation.Thank you once again for sharing your thoughts, and we hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.Yours,Maureen Arra Lloveras Barranta (Aya)CRM

4/10 Poor

Theodore

Disliked: Cleanliness, property conditions & facilities
There wasn’t a lift to the third floor. The hotel is old and dated. The internet service was not good, the food was average. but the people that worked there was nice and tried to be accommodating, The service was good
Stayed 2 nights in Oct 2023

10/10 Excellent

keith

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
It was a great stay at Best Western Premier. I was upgraded to a nice large family room on ground level with a small lanai looking out over a nice grass area with plumeria trees.
Stayed 2 nights in Sep 2023
Response from CRM on Sep 27, 2023
Dear Mr. Keith,Thank you so much for taking the time to share your wonderful experience at Best Western Premier Bangtao! We are delighted to hear that you had a great stay and that you were upgraded to a spacious family room on the ground level. Your feedback is truly appreciated, and we hope to have the pleasure of welcoming you back in the near future. Yours,Maureen Arra Lloveras Barranta (Aya)CRM

8/10 Good

Man Yi

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2023

10/10 Excellent

Leonie

Traveled with partner
Deluxe pool terrace rooms were great size. Staff were always smiling and welcoming. Food at restaurant was good. Doing renovations on half of the property but did not hear any noise from it. Loved our stay here
Stayed 9 nights in Jul 2023

10/10 Excellent

Stefania

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was lovely and very clean. The staff was excellent and always ready to help.
Stayed 19 nights in Jun 2023
Response from CRM on Jul 8, 2023
Dear Ms. Stefania,Thank you so much for taking the time to leave us such a kind and positive review! We are thrilled to hear that you found our property lovely and well-maintained. Keeping a clean and inviting environment is one of our top priorities, and we are glad that it was reflected in your experience.Our dedicated staff members are truly our greatest asset, and it brings us immense joy to know that they provided you with excellent service throughout your stay. Rest assured, we will pass along your kind words to the team as they will be thrilled to hear your appreciation.We look forward to welcoming you back for another wonderful stay in the future!Yours,Maureen Arra Lloveras Barranta (Aya)CRM

4/10 Poor

Leonard

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff were kind, considerate and helpful, but the resort is not a 4-star rating kind of place. It might have been 30 years ago! There was a nicer resort next door, and had I known, I would have booked that place because it was modern and more to my taste. I stayed at a Best Western hotel in Venice, Italy, a few times, and because it was a very nice experience, I assumed I would have the same experience in Phuket. Sadly, I was mistaken.
Stayed 3 nights in Jun 2023
Response from CRM on Jul 8, 2023
Dear Mr. Leonard,Thank you for taking the time to share your feedback about your recent stay at our resort. We understand that your previous positive experience at a Best Western hotel in Venice, Italy led you to expect a similar level of quality during your stay with us. We are sorry to have disappointed you in this regard. Each destination and property have their unique characteristics and features, and we regret that we were unable to match your preferences on this occasion. Once again, we apologize for any inconveniences caused and appreciate your valuable feedback. We sincerely hope that despite the issues you encountered, you were still able to enjoy some positive aspects of your stay with us. If you decide to give us another chance in the future, we would be more than happy to make it up to you and provide an experience that aligns more closely with your expectations.Yours,Maureen Arra Lloveras Barranta (Aya)CRM

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
All the staff are lovely and helpful. It’s a beautiful resort overall
Stayed 5 nights in Mar 2023
Response from CRM on Jul 8, 2023
Dear Mr. Danielle,Thank you so much for taking the time to share your positive feedback about your experience at our resort. We truly appreciate your kind words and are delighted to hear that you found our staff lovely and helpful. We hope to have the pleasure of welcoming you back to our resort for another memorable experience in the future.Yours,Maureen Arra Lloveras Barranta (Aya)CRM

10/10 Excellent

Heather

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were helpful and friendly.
Stayed 5 nights in Mar 2023
Response from CRM on Jul 8, 2023
Dear Mr. Heather,Thank you for taking the time to leave us a review. We truly appreciate your feedback and are delighted to hear that our staff were helpful and friendly during your visit. We look forward to serving you again soon. Yours,Maureen Arra Lloveras Barranta (Aya)CRM

10/10 Excellent

ALICE, Porter Ranch

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best resort if you like a quiet hotel with immediate access to the beach and pools. Everything is within reach. 7/11 convenient store steps away from hotel. Absolutely love this hotel and location.
Stayed 4 nights in Dec 2022
Response from CRM on Jul 8, 2023
Dear Ms. Alice,Thank you for taking the time to leave such a wonderful review! We're thrilled to hear that you consider our resort the best, especially if you prefer a quiet hotel with direct access to the beach and pools. We're delighted that our location met your expectations and provided you with everything you needed within reach.We're glad to know that you found the convenience of the nearby 7/11 store to be a valuable asset. Your love for our hotel and location means a lot to us. It's our goal to create a memorable and enjoyable experience for each of our guests, and we're delighted that we achieved that for you.Thank you again for your kind words and for choosing Best Western Premier Bangtao. We truly appreciate your positive feedback and look forward to welcoming you back in the future for another exceptional stay.Yours,Maureen Arra Lloveras Barranta (Aya)CRM

10/10 Excellent

Jasbir

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service and late check out.
Stayed 2 nights in Jul 2022
Response from CRM on Jul 26, 2022
Dear Jasbir, Thank you very much for taking the time to review your stay with us. We are very pleased to hear that we made your stay a pleasant one. We are looking forward to welcome you back soon. Best Regards, Maureen Arra Lloveras Barranta (Aya)

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Lovely pool.
Stayed 3 nights in Jun 2022
Response from CRM on Jul 2, 2022
Dear Dana, Thank you very much for the great review! We are so honored by your feedback . I will definitely pass your comments down to our staff. Thank you and we hope to welcome you back again soon. Yours, Maureen Arra Lloveras Barranta (Aya) CRM

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Our 2nd stay at this lovely ocean front resort. Extended our stay and they gave us a very favourable rate. Very friendly and helpful staff. Beautiful resort grounds and near restaurants, beach bars and shops. Will definitely return.
Stayed 4 nights in Jan 2022
Response from CRM on Mar 8, 2022
Dear Bruce, We love your positive review and are truly pleased you had a great stay with us. We're looking forward to welcoming you back again in the near future. Yours, Maureen Arra Lloveras Barranta (Aya) CRM

10/10 Excellent

Brenda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful and the people working there are wonderful. When I returned to my room the evening of my birthday, “Happy Birthday” was written on my bed with cut palm leaves surrounded by flowers. A beautiful flower arrangement was in my room and a bowl of fresh fruit as well. I had a magnificent experience.
Stayed 8 nights in Feb 2022
Response from CRM on Mar 8, 2022
Dear Brenda, Thank you for your five star review. It's our top priority to ensure that your experience is quality and convenient. Your kind and positive feedback are greatly appreciated and we look forward to having you here again in the future. Yours, Maureen Arra Lloveras Barranta (Aya) CRM

10/10 Excellent

yaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel on the beach
Stayed 1 night in Dec 2021
Response from CRM on Jan 5, 2022
Dear Yaron, We're grateful that you chose to stay with us, that you enjoyed your stay and for your positive review. We look forward to welcoming you again in the future. Yours, Maureen Arra Lloveras Barranta (Aya) CRM

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 5 days with kids. Hotel kids friendly and well located with choice of Thai restaurants in the beach. Staff is nice and we enjoyed the breakfast in front of the sea.
Stayed 3 nights in Oct 2019
Response from CRM on Nov 6, 2019
Dear guest, Thank you very much for choosing to stay with us and five star review. We are truly pleased that you had a wonderful experience beach and location. We look forward to welcoming you back again soon. Yours, Maureen Arra Lloveras Barranta (Aya)

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We spent 5 days with kids. The family room is big, the hotel location is great with a lot of choices of Thai restaurants near the beach and hotel is kids friendly. We also enjoyed the breakfast with the sea view.
Stayed 2 nights in Oct 2019
Response from CRM on Nov 6, 2019
Dear guest, Thank you very much for choosing to stay with us and five star review. We're sincerely appreciate your positive feedback. We'd love to have you back for another stay. Yours, Maureen Arra Lloveras Barranta(Aya) CRM

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All staff were extremely helpful and pleasant. Enjoyed the yoga classes. The whole of the property was well maintained. Thank you for a wonderful holiday
Stayed 7 nights in Sep 2019
Response from CRM on Nov 6, 2019
Dear guest? Many thanks for your nice review. I'm glad to read you have a nice stay with us. Your kind and positive feedback are greatly appreciated Thank you and we look forward to having you here again in the future. Yours, Maureen Arra Lloveras Barranta (Aya)

10/10 Excellent

D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel
Staff were brilliant, pools great, breakfast lovely and right on the beach, had a great stay!
Stayed 7 nights in Aug 2019
Response from CRM on Aug 24, 2019
Dear D, Dear Bev C, Lots of thanks for your positive review and your kind words towards staff service, pools, breakfast and beach. We're happy to read that you enjoyed your overall stay with us. We eagerly await an opportunity to welcome you back again. Yours, Maureen Arra Lloveras Barranta (Aya)

6/10 Okay

Lay Wah

Okay
Stayed 3 nights in Aug 2019
Response from CRM on Aug 19, 2019
Dear Lay Way, Thank you very much for choosing to and for your kind words, till next time. Yours, Maureen Arra Lloveras Barranta (Aya)

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everything about this place. It was my second time there after three years. At check-in, I said "Last time, I had Room X and really liked it." They said, yes, we know, and you have it again. Then when I went to the room, they'd used various plant materials to spell out "Welcome Back" on the King-sized bed. There was also a fruit plate waiting for me there. The pool was right outside my door and was fabulously clean and inviting. the beach maybe 50 yards from my door. Nice bar, excellent restaurant with buffet breakfasts every day, and various buffets every night. The place is immaculate, all the staffers smile and greet you and the desk staff is very helpful and solicitous. Great shopping nearby, including a 7-11 right across the street. I will be coming back.
Stayed 4 nights in Jul 2019
Response from CRM on Aug 7, 2019
Dear guest, Many thanks for your loyal returning guest and for your strong recommendation. The team and I aim to please and for you to feel comfortable is what we try to achieve. Being your preferred place to stay is a great compliment and we look forward to welcoming you back om your next trip to Phuket. Yours, Maureen Arra Lloveras Barranta(Aya)

10/10 Excellent

Mohanalingam

Liked: Cleanliness, staff & service
Fantastic
Overall our stay was very good
Stayed 5 nights in May 2019
Response from CRM on May 25, 2019
Dear Mohanalingam, Thank you very much for choosing to stay with us sharing your positive feedback. We're happy to read that your overall stay was very good and we do hope to welcome you back on another occasion. Yours, Maureen Arra Lloveras Barranta (Aya)

6/10 Okay

Verified traveler

Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Good hotel for family we enjoyed the pools and the beach however the the service in this hotel is far away from a 4 star booked a airport pick up no one was there at the airport not even offered an apologie at check ordered a margarita pizza got a margarita drink lol no management or general manager on site to greet you or liaise with you. I guess maybe the culture of service is not there as yet In the country but enjoyed ourselfs
Stayed 5 nights in May 2019
Response from CRM on May 29, 2019
Dear guest, Thank you very much for choosing to stay with us and sharing your feedback. We regret that some of these mentions had inconvenienced you during your stay with us. Please know that your comments have been heard and taken into considerations for improvement with our operations. Yours, Maureen Arra Lloveras Barranta (Aya)

8/10 Good

Richard

Liked: Cleanliness, staff & service, room comfort
Bangtao beach
Good location on BangTao beach, friendly staff and some local shops and restaurants, I have stayed at most of the hotels on this beach, it’s not the best but would stay again.
Stayed 5 nights in May 2019
Response from CRM on May 17, 2019
Dear Richard, Thank you very for sharing your positive review and choosing to stay with us .We're happy to read that your over stay was good enough to come back here again. Yours, Maureen Arra Lloveras Barranta (Aya)

6/10 Okay

Christopher

Disliked: Cleanliness, staff & service
Money Back Guarantee at Best Western Bang Tao?
Best Western Bang Tao?...From our Arrival for a two week stay, not just a night, and considering we normally go to the Dusit Thani Laguna,just 500 metres down Bang Tao Beach,we were less than well received. The man at the arrival was very unfriendly,as if we were at his convenience. He shouldn't be in the job,as frankly he clearly doesn't like westerners. Then the first Room they showed us was dark,full of mosquitoes and in the middle of a 30 year old Block,when Hotels.com suggested it was "A new Resort"??? We stayed in that room first night & next morning asked to be moved to one of the ground floor end Apartments,which the kind Lady Manager arranged. The other major disappointment was the food. First meal? Great. Every other Dinner we had in the restaurant was frankly very ordinary. I am still having repercussions 5 days later. We would NOT recommend a stay at the Worst Western Bang Tao,and it is certainly not Premium. It is a 3 Star at Best with 5 star Prices. Forget it. We've been to Phuket 5 times in 3 years,and on this experience,we will not be going back.Ever. Blame the arrogance of some of the Staff,and on the haughty anti western attitude shown. We are VERY Frequent long distance long time Travellers,Internationally,but that's it for us, ever going back to Thailand. We would like to get our $3500 refunded from Hotels.com.
Stayed 9 nights in Apr 2019
Response from CRM on Jul 4, 2019
Dear Christopher, Thank you for your review. We always look forward to our guest feedback on a daily basis, both positive and negative, and rest assured we are constantly taking measures to ensure improvements. I apologize for the unfortunate experience and we have discussed our shortcomings with the relevant department's heads responsible and have taken the appropriate measures to avoid recurrence. Yours, Maureen Arra Lloveras Barranta (Aya)

8/10 Good

Verified traveler

Stayed 7 nights in Apr 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities
great service at check inn ,very helpful and speedy staff
Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, amenities
Stayed 5 nights in Feb 2019

8/10 Good

Latchezar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2019

8/10 Good

Latchezar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Jan 2019

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing stay
I stayed here for two days at the end of a month holiday in Thailand. It was perfect for some R&R. The staff were very helpful and friendly. The place was clean and breakfast buffet was excellent. Direct access to a beautiful beach was a real bonus. I’d definitely stay here again.
Stayed 2 nights in Feb 2019
Response from CRM on Feb 7, 2019
Dear Sean, Thank you very much for choosing to stay with us and taking the time to share your lovely feedback. It is a pleasure to read that the staff were found to be friendly and helpful and our front beach location to be your liking. We are looking forward to welcoming you back in the near future. Yours, Maureen Arra Lloveras Barranta (Aya)

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2018
Response from CRM on Nov 24, 2018
Dear guest, Thank you for staying with us. We look forward to welcome you back in the near future. Yours, Maureen Arra Lloveras Barranta (Aya) Costumer Relations Manager

8/10 Good

Huwshols, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room, hotel directly on beach. Breakfast was excellent with loads of choice.
Stayed 6 nights in Nov 2018
Response from Aya on Nov 13, 2018
Dear Huwshols, Thank you for choosing to stay with us the team an I are happy you enjoyed your room and breakfast. Till next, hopefully. Yours, Maureen Arra Lloveras Barranta (Aya) Costumer Relations Manager

10/10 Excellent

Felicia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful getaway
Loved the different pools which catered to quiet or family time. The rooms were clean, linen nicely laundered and bed was very comfortable. The staff were helpful and very attentive. We requested for late check out and paid a minimal fee which was a pleasant surprise. We chose Bangtao beach as it was less populated and we made the right choice. Even then, there are restaurants and a great 7/11/family mart right in front of the hotel which fitted with our requirements. The hotel has a great ambience even though a bit dated in terms of furnishings. The only downside was the in-house massage spa where the masseurs were not very experienced. Overall, it was a peaceful and relaxing holiday experience for all of us.
Stayed 4 nights in Oct 2018
Response from Matt on Oct 14, 2018
Dear Felicia, sunny greetings from the Best Western Premier Bangtao Beach Resort & Spa. We are very thrilled by your wonderful feedback and we wish to thank you for taking the time to share it here on Hotels.com! It is great to know for us tat you had a a peaceful and relaxing holiday in our resort. We would be glad to welcome you back soon in paradise on earth "Best Western Premier Bangtao Beach Resort & Spa". Best regards Matthias Bresser Guest Relation Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Sep 2018

10/10 Excellent

Bobby, Manila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very competent and friendly staff, overall I’m very impressed with the quality and convenience of this hotel, I highly recommend!
Stayed 3 nights in Sep 2018
Response from Customer Relations Supervisor on Sep 13, 2018
Thank you for choosing to stay here and for your excellent review. We are thrilled to hear you left with a good impression about our place. We hope to see you again sometime in the near future. Kind regards, Edissa.R Customer Relations Supervisor

8/10 Good

Soo Hiang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great escape
Well maintained resort, friendly staff and good service. Room smelled a little musty but was otherwise good. Nice location right on the beach with easy access to restaurants, massage etc.
Stayed 4 nights in Jun 2018
Response from Communications Supervisor on Jun 24, 2018
Thank you for having you as one of our satisfied guests here. We are happy that we were able to accommodate you. We hope to see you back again here on your next plan trip to Phuket. Kind regards, Edissa.R Communications Supervisor

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and loved our stay
Really enjoyed the hotel but staff had very limited English otherwise would recommend to everyone
Stayed 9 nights in Apr 2018
Response from Communications Supervisor on May 3, 2018
Thank you for choosing to stay with us and for your feedback! We are glad you liked our place and enjoyed your stay. We hope to see you again here sometime in the near future. Kind regards, Edissa.R Communications Supervisor

8/10 Good

BRENDAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Communications Supervisor on Apr 17, 2018
Thank you for choosing to stay with us and for your feedback. We hope to see you again here in the near future. Kind regards, Edissa.R

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Communications Supervisor on Mar 3, 2018
Thank you for choosing to stay here and for furnishing us with a glowing rating! We hope to welcome you back again to our resort some time in the near future. Kind regards, Edissa

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and quiet hotel on the beach
We stayed in one of the premier villas just in front of the beach. The room was quiet and comfortable. Breakfast was great and varied. Nice staff. The hotel is great for families with small kids and teens. It has many restaurants around and places for massage as well.
Stayed 5 nights in Feb 2018
Response from Communications Supervisor on Feb 22, 2018
Thank you for staying with us and for taking the time to share your positive feedback. We are happy you did like our place and its very good and accessible location. We hope that we will see you again here some time, soon. Kind regards, Edissa Communications Supervisor

10/10 Excellent

jon, chester uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
best western bagtao
great hotel at a nice price,reception is big and airy staff are very good . the hotel is right on the beach with great restraunts near by unless your a total snob this hotel is great value for money,rooms are very nice mostly all with pool views . we were in room 4202 over looking the second larger pool which was more chilled out than the main pool very short walk to everything you would need
Stayed 13 nights in Jan 2018
Response from Communications Supervisor on Feb 7, 2018
Thank you for choosing to stay with us and for your feedback. We take pride in our good location. Apart from its tranquility it as well offers great accessibility to bangtao beach, shops, bars and restaurants. We are pleased you did appreciate. We hope to see you again here on your next plan trip to Phuket. Kind regards, Edissa

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, good food
Lovely hotel. The rooms we had booked weren’t available so we were doengraded but given a free dinner each, which was fine. Our rooms were good, despite the downgrade. Lovely pool, meals were very good with plenty of choice. Reception staff were lovely, but just seemed to be a little disorganized when we arrived. Overall, the hotel staff were great. The location was perfect, great pools and right on the beach. I would stay here again.
Stayed 1 night in Jan 2018
Response from Communications Supervisor on Feb 3, 2018
Thank you for choosing to stay with us and a fantastic feedback! Our beach front location is indeed something we take a real great pride. Glad that you appreciated it as well as the good food. We shall then anticipate your next visit, soon. Kind regards, Edissa C. Royo

6/10 Okay

Gabriele, San Diego, CA

Disliked: Room comfort
Great location
Location is great, right on the beach. Hotel could use some updating. Bed (mattress) was uncomfortable, very hard. Not much night life, some shopping and restaurants within walking distance. Staff was very friendly and helpful.
Stayed 12 nights in Dec 2017
Response from Communications Supervisor on Jan 17, 2018
Thank you for choosing to stay with us! Our location is indeed something we take a real great pride- glad to hear you did appreciate it. Thank you again and well noted your highlighted remarks. We hope that you will come back again here in the near future. Kind regards, Edissa C. Royo

10/10 Excellent

Boris, Melbourne, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel at the beach
Only best experience, good service, close to beach and pool, excelent breakfast
Stayed 11 nights in Dec 2017
Response from Communications Supervisor on Jan 2, 2018
Thank you for sharing such wonderful feedback about your recent stay. We are happy you did like our place and proud at the same time that we were able to live up to your expectation. We hope to welcome you back again here, very soon. Kind regards, Edissa C. Royo

8/10 Good

Nicole, Australia

Liked: Cleanliness, staff & service, room comfort
Great location and peaceful.
We stayed for 6 nights and were upgraded on arrival to a beachfront bungalow. It was an amazing location. Breakfast is awesome but could change choices more often. Staff are polite and helpful. Pools are clean and well maintained. Rooms are clean and well kept. Towels are big and thick. Gardens are beautifully maintained. Many Europeans at hotel. I think we were the only Australians there. I liked that we didn't have to leave a safety deposit (our previous hotel charged a 5000 THB safety deposit which won't be refunded for 2 weeks after departure). Hotel website and agreement that we signed on arrival claims the hotel is 100% smoke free, which was a positive for us. It is not smoke free! Europeans smoked by the pool, at the pool bar, walking around the grounds, in the deck chairs by the beachfront. Everywhere except the restaurant. This was not discouraged by hotel staff in fact ashtrays are provided by the pool.....??
Stayed 5 nights in Dec 2017
Response from Communications Supervisor on Jan 2, 2018
Thank you for staying with us and for your good feedback. We indeed take pride in our good and quiet location. Glad that you appreciated it as well as the cleanliness and the good service of the staff. Thank you again and well noted your comments regarding the smoking area. Actually, guests are not allowed to smoke inside the room, lobby area and restaurants. We hope to get another opportunity to host your vacation again here in Phuket in the near future. Kind regards, Edissa C. Royo

8/10 Good

Passaporn

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2017
Response from Resort Customer Relations on Dec 24, 2017
Thank you for staying with us and for a good star rating! We hope to see you again here some time, soon. Kind regards, Edissa C. Royo Communications Supervisor

8/10 Good

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything you need
Fabulous stay, quiet, central location, excellent service.
Stayed 5 nights in Dec 2017
Response from Resort Customer Relations on Dec 13, 2017
Thank you for staying with us and for sharing your wonderful feedback! We are pleased you did like our place and had a fabulous stay here. We hope to welcome you back again here some time, soon. Kind regards, Edissa C. Royo Customer Relations

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, enjoyed my poolside room. Location, next to amenities such as a 7-Eleven, taxi kiosk, restaurants. In room power sockets are international, so no need for travel adapters.
Stayed 3 nights in Nov 2017
Response from Customer Relations on Nov 30, 2017
Thank you for staying with us and for your feedback. We are pleased to hear you did like our resort and its good and very accessible location. Thank you again and noted your feedback regarding the bed and sheets. We hope that to get another opportunity to host your holiday again should you come back to Phuket in the near future. Kind regards, Edissa C. Royo