Private beach, white sand, sun loungers, beach umbrellas

Reviews of Grand Beach Resort Hotel

2.5 out of 5
Grand Beach Resort Hotel
1683 US 31 N, Traverse City, MI

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1145 out of 1657 reviews" "
Rating 8 - Good. 369 out of 1657 reviews" "
Rating 6 - Okay. 88 out of 1657 reviews" "
Rating 4 - Poor. 33 out of 1657 reviews" "
Rating 2 - Terrible. 22 out of 1657 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Katie

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The customer service was above and beyond. They were helpful and kind. I really enjoyed our stay.
Stayed 2 nights in Mar 2024

4/10 Poor

Molly

Disliked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, clean rooms and convenient location.
Stayed 2 nights in Mar 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything, the reading breezeway
Stayed 2 nights in Mar 2024

8/10 Good

Hannah

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms could use a update. The pull out coach was falling apart. Didnt like how they do breakfast boxes
Stayed 2 nights in Mar 2024

10/10 Excellent

Alexander

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful waterfront view!
Stayed 2 nights in Mar 2024

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Christina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet
Stayed 1 night in Mar 2024

10/10 Excellent

Jarrett

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Thomas G. on Mar 14, 2024
Thank you for taking the time to give us a 5-star rating! We are thrilled to hear that you had a wonderful experience with us and look forward to seeing you again soon.

10/10 Excellent

Gerald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located
Stayed 3 nights in Mar 2024
Response from Front Desk on Mar 12, 2024
Thank you

10/10 Excellent

chantal

Traveled with family and small children, Traveled with family
Liked: Property conditions & facilities
Very clean and quiet
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 12, 2024
Thank you

10/10 Excellent

Darlene

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly and helpful staff. The room was perfect. Breakfast boxes were fun.
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 12, 2024
Thank you

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bay view room was spectacular. Clean, nice inn right on the water. Great ice machine . I love how they do the complimentary breakfast. Order the night before from a menu card. The next morning it is delivered to you at the time you request. Winter rates are amazingly inexpensive. Laundry and indoor pool too.
Stayed 2 nights in Mar 2024
Response from Thomas G. on Mar 14, 2024
Thank you for your great review, Anthony! We are thrilled to hear that you had a wonderful stay with us and look forward to welcoming you back soon.

10/10 Excellent

Christina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very plasent stay!
Stayed 4 nights in Feb 2024
Response from Front Desk on Mar 12, 2024
Thank you

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
loved the balcony and view. Beds were really comfortable. Bathtub was a hit. Everything was very clean. Breakfast boxes were just adequate. I think we would skip them next time and go to one of the many restaurants close by.
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 12, 2024
Thank you for taking the time in posting a review

10/10 Excellent

Toni

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Evening staff was always pleasant. Room was very comfortable and quiet. Was not happy with all the kids in the hot tub.
Stayed 3 nights in Feb 2024
Response from Thomas G. on Mar 14, 2024
Thank you for taking the time to leave us a positive review, Toni! We are delighted to hear that your stay with us was enjoyable and we hope to have the pleasure of welcoming you back in the near future.

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The balconies are gorgeous overlooking the sugar sand beach. The hotel room itself was really nice and updated. Loved that it has a fridge and microwave! A perfect escape and very reasonably priced for the winter.
Stayed 3 nights in Feb 2024
Response from Front Desk on Mar 1, 2024
Thank you for that glowing review. We hope to see you again soon.

10/10 Excellent

EDWARD

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, great staff! Nice pool and hot tub. Excellent view!
Stayed 3 nights in Feb 2024
Response from Thomas G. on Mar 14, 2024
We are extremely delighted to read your positive review! Your satisfaction is our utmost priority and we are thrilled to learn that we have exceeded your expectations during your stay. We want to assure you that we are fully committed to maintaining the highest standards of hospitality, and we will continue to strive to provide you with exceptional experiences in the future.

10/10 Excellent

Jean, Redford

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, good staff, nice area
Stayed 1 night in Feb 2024
Response from Front Desk on Mar 1, 2024
Thank you

4/10 Poor

Chris

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Our stay was uncomfortable due to when we first arrived. We had previously stayed at this hotel and it was wonderful. This time, we immediately noticed the lack of care to cleanliness in the hallway with dirt, crumbs, water bottle caps on the hallway floor. Upon getting into our room (in the evening) we had a lot of ants all over the bathroom floor. There was something sticky on the floor and clearly it had been overlooked and not moped or cleaned up. We called and the staff came to clean it up. Then we noticed the refrigerator still had Chinese food in it from a previous guest. We asked for a trash bag to take it out and throw it away on our own. As I pulled the sheets back, I noticed they had not been changed from the previous guests. There was dried blood and bodily fluids on the sheets. I let them know immediately and they came to the room to put clean sheets on the bed. The next sheets were clean but I had to wait about 30 mins to get to bed. The patio table had (probably still has) a nasty coffee drink with mold and cigarette buds sitting on it. We let the staff know and they never picked it up. After all of this, we both slept terrible for the 3 nights we were there because we knew that our room had not been cleaned and there was a lack of care. When we let the staff know, they made excuses and told us they could not discount our room because we booked through Expedia. They offered us snacks and drinks from their little store. All we wanted was a clean room.
Stayed 3 nights in Feb 2024

10/10 Excellent

Timothy

Traveled with family
Liked: Property conditions & facilities
Very friendly and accommodating staff. Beautiful view. Very clean comfortable room. Looked and felt like new.
Stayed 1 night in Feb 2024
Response from Thomas G. on Mar 14, 2024
Thanks for your positive review! We're thrilled to have exceeded your expectations during your stay. Rest assured, we're committed to maintaining high standards of hospitality and to providing exceptional experiences in the future.

6/10 Okay

Melinda

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room was nice, bed was comfy. Liked frig, micro and coffee pot but coffee choice was awful. Went down to lobby for pod coffee that was good. Pool was nice but jacuzzi ladder was like a boat ladder with narrow slats, straight down and the last step down into water was a doozy! Accident waiting to happen! Shower hose was hooked up inches away from water fountain and short hose. Yuck! Lots of kids and people in pool area. Counted 40. Didn't go back next day. Food left on tables. Food in drinking fountain. Parking areas were very narrow. Probably good for price we paid @$118.00 for families but we will not be returning. We are 70 yrs. old. Boxed breakfasts included were ok. Good for kids. We went on a Fri and Sat night in Feb. Disappointed in our pool trip.
Stayed 2 nights in Feb 2024

8/10 Good

scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

gwen

Stayed 1 night in Feb 2024

10/10 Excellent

Margaret

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean an updated!
Stayed 2 nights in Feb 2024
Response from Thomas G. on Mar 14, 2024
Thank you for your positive review! We are delighted to have exceeded your expectations during your stay. Be assured that we are committed to maintaining high standards of hospitality and providing exceptional experiences in the future.

10/10 Excellent

Ashlee

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful. Pool and hot tub were clean and warm
Stayed 1 night in Feb 2024
Response from Thomas G. on Feb 21, 2024
Wow, thank you so much for taking the time to write such a wonderful review! We are thrilled to hear that you had a great experience with us and we can't wait to welcome you back again soon. Your feedback means the world to us and we promise to keep working hard to exceed your expectations every time. Thanks again, and have a wonderful day!

8/10 Good

Lisa

Stayed 1 night in Feb 2024

8/10 Good

Jeremy

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The property was great accept for the dried blood droplets on the inside of my shower curtain and the leaking sink faucet.
Stayed 4 nights in Feb 2024
Response from Thomas G. on Feb 21, 2024
Thank you for your valuable feedback. We apologize for the subpar cleaning and want to assure you that we are taking immediate steps to prevent such incidents from happening again in the future. We would be grateful for the opportunity to make it up to you and provide you with a better experience. Please don't hesitate to contact us if there is anything we can do to make your stay more comfortable.

10/10 Excellent

Ashley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stayed for our anniversary and we loved it. Our room was very nice, staff was excellent, and the view was awesome. Really liked having our breakfast delivered to our door instead of walking down to get it. That was a nice touch. Would absolutely stay again.
Stayed 2 nights in Feb 2024
Response from Thomas G. on Feb 16, 2024
Thank you so much for taking the time to leave us such a lovely review! We are thrilled to hear that you had a great experience with us and we can't wait to welcome you back again soon!

10/10 Excellent

brandon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick check in and check out, more importantly comfy bed and pillows. Pool and hot tub were both great! 5 minute drive to front street for shopping and dining.
Stayed 1 night in Feb 2024
Response from Thomas G. on Feb 16, 2024
We are delighted to hear that you enjoyed your stay at our resort. Thank you for your valuable feedback and for choosing us as your vacation destination. We look forward to welcoming you back soon!

10/10 Excellent

Paul

Liked: Amenities, property conditions & facilities
Heated indoor pool and hot tub.
Response from -Front Desk on Feb 10, 2024
Thank you

4/10 Poor

Marqueith

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
The room was dusty and I came home with a ring worm on my arm. The jacuzzi had sand in it which I didn’t notice until I got out. The heater and mini fridge were very loud and made it hard to sleep. The staff was really nice but I wouldn’t stay there again it just wasn’t clean enough.
Stayed 3 nights in Feb 2024
Response from Thomas G. on Feb 21, 2024
We appreciate your feedback and would like to extend our sincerest apologies for the poor room conditions and amenities. Rest assured that we are taking immediate action to ensure that this does not happen again in the future. We would be grateful for the opportunity to make it up to you and provide you with a much better experience. Please do not hesitate to contact us if there is anything we can do to make your stay more comfortable.

8/10 Good

Nancy

Stayed 1 night in Feb 2024

10/10 Excellent

Pat

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
As always, very Nice
Stayed 1 night in Feb 2024
Response from Thomas G. on Feb 8, 2024
Thank you very much for your great rating! We can't wait to see you again.

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 7, 2024
Thank you!

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from -Front Desk on Feb 7, 2024
Thank you for taking the time to post a review. We look forward to you staying with us again.

10/10 Excellent

Clara

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right on the water.
Stayed 1 night in Feb 2024
Response from -Front Desk on Feb 7, 2024
Thank you for staying with us! Come back soon

10/10 Excellent

Rev. Erwin

Stayed 2 nights in Jan 2024

8/10 Good

Lee

Stayed 1 night in Jan 2024

8/10 Good

Paul, Norton Shores

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing that could be better is the breakfast.
Stayed 2 nights in Jan 2024
Response from Thomas G. on Feb 2, 2024
Thank you for choosing to stay with us and for taking the time to share your thoughts and rating. We value your feedback, and we're happy to hear that you had a positive experience overall. However, we apologize that you were not satisfied with our room service breakfast. We would like to assure you that we take your comments seriously and will work to improve our service. We hope to have the opportunity to welcome you back soon for a better experience.

10/10 Excellent

Jackie

Stayed 1 night in Jan 2024

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here quite a few times. Alway a great experience.
Stayed 2 nights in Jan 2024
Response from Thomas G. on Feb 2, 2024
Thank you for your excellent rating. We truly appreciate your stay with us and for recommending us to others. We cannot wait to welcome you back!

10/10 Excellent

Catherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best stays I’ve ever had I have zero complaints and that is rare! Staff is on point, facility is very nice. Comfortable linens and bed. I was upgraded to a room for Free. Even the coffee was amazing. We will be back!!!
Stayed 1 night in Jan 2024
Response from Thomas G. on Feb 2, 2024
Thank you for your excellent rating. We truly appreciate your stay with us and for recommending us to others. We cannot wait to welcome you back!

10/10 Excellent

Karla

Traveled with family and small children
I needed help with putting the sofa sleeper back and someone came to help within 5 minutes. Staff is friendly
Stayed 2 nights in Jan 2024
Response from Thomas G. on Feb 2, 2024
Thank you for your excellent rating. We truly appreciate your stay with us and for recommending us to others. We cannot wait to welcome you back!

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that it was adjacent to the beach, I myself think the pool could be colder but it was very nice. The breakfast was a nice touch as well.
Stayed 2 nights in Jan 2024
Response from Thomas G. on Feb 2, 2024
Thank you for choosing our hotel for your recent stay! We are delighted to receive your feedback and appreciate you taking the time to share your experience with us. We are pleased to hear that you enjoyed your room and had a pleasant overall stay. We hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Jason

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a cute hotel. The rooms are very nice and the beds are comfortable. The pool is big and was very warm. The hot tub was just a tad bit hotter than the pool. The staff were nice. Cute little pantry for late night snacks but very pricey! I will definitely be staying here again.
Stayed 2 nights in Dec 2023
Response from Thomas G. on Feb 2, 2024
Thank you for taking the time to rate your stay with us. We are grateful for your recommendation and look forward to welcoming you back soon!

8/10 Good

Patricia

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice location
Stayed 1 night in Dec 2023
Response from Thomas G. on Feb 2, 2024
Thank you for choosing to stay with us and for sharing your thoughts by rating us 4 out of 5. Your feedback is very important to us, and we are delighted to hear that you had a good experience. If there are any specific areas where you feel we could improve to make your future stay even better, please do let us know. We look forward to the pleasure of welcoming you back soon for a 5-star experience.

10/10 Excellent

Antoinette

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only negative I have to comment on is the hot tub could have been hotter :)
Stayed 2 nights in Jan 2024
Response from Thomas G. on Feb 2, 2024
Thank you for taking the time to rate your stay with us. We are grateful for your recommendation and look forward to welcoming you back soon!