Our stay was uncomfortable due to when we
first arrived. We had previously stayed at this hotel and it was wonderful. This time, we immediately noticed the lack of care to cleanliness in the hallway with dirt, crumbs, water bottle caps on the hallway floor.
Upon getting into our room (in the evening) we had a lot of ants all over the bathroom floor. There was something sticky on the floor and clearly it had been overlooked and not moped or cleaned up. We called and the staff came to clean it up.
Then we noticed the refrigerator still had Chinese food in it from a previous guest. We asked for a trash bag to take it out and throw it away on our own.
As I pulled the sheets back, I noticed they had not been changed from the previous guests. There was dried blood and bodily fluids on the sheets. I let them know immediately and they came to the room to put clean sheets on the bed. The next sheets were clean but I had to wait about 30 mins to get to bed.
The patio table had (probably still has) a nasty coffee drink with mold and cigarette buds sitting on it. We let the staff know and they never picked it up.
After all of this, we both slept terrible for the 3 nights we were there because we knew that our room had not been cleaned and there was a lack of care. When we let the staff know, they made excuses and told us they could not discount our room because we booked through Expedia. They offered us snacks and drinks from their little store. All we wanted was a clean room.