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Reviews of Park Hyatt Tokyo

5 out of 5
Park Hyatt Tokyo
3-7-1-2 Nishi Shinjuku, Shinjuku-ku, Tokyo, Tokyo-to

Reviews

9.6

Exceptional

Rating 10 - Excellent. 752 out of 896 reviews" "
Rating 8 - Good. 110 out of 896 reviews" "
Rating 6 - Okay. 20 out of 896 reviews" "
Rating 4 - Poor. 8 out of 896 reviews" "
Rating 2 - Terrible. 6 out of 896 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luxury stay close to Shinjuku. Amazing view. Fantastic service. Only downside is that the on-site restaurants need to be booked in advance, depending on the season.
Stayed 6 nights in Apr 2024

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has amazingly views. Rooms are big. I loved Park Hyatt Tokyo.
Stayed 4 nights in Mar 2024

10/10 Excellent

christine

Stayed 6 nights in Feb 2024

10/10 Excellent

Will

Traveled with group
Liked: Property conditions & facilities
Lovely hotel. The staff were very friendly and helpful.
Stayed 2 nights in Mar 2024

10/10 Excellent

Ardeshir

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attention to details in defining excellence is an understatement of monumental proportions to express what a superb experience staying at park Hyatt Tokyo hotel is.
Stayed 6 nights in Feb 2024

10/10 Excellent

Edward, altadena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superior placen to stay in Tokyo
Stayed 1 night in Feb 2024

10/10 Excellent

Kane, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Wang Fung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Peter

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

QIAN

Stayed 4 nights in Dec 2023

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view on the 49th floor was unbelievable an the restaurants were very delicious.
Stayed 1 night in Nov 2023

10/10 Excellent

Heather

Stayed 1 night in Dec 2023

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Park Hyatt Tokyo on Nov 24, 2023
Warm greetings from Park Hyatt Tokyo.Thank you for sharing your experience with us; it was a pleasure to have you stay with us.On behalf of our team, I would like to express my sincere appreciation for your patronage during your recent visit to Park Hyatt Tokyo and for taking the time to complete this online survey. Your high ratings are encouraging and motivate us to continue delivering authentic hospitality. We look forward to welcoming you back in the near future. In the meantime, we remain at your disposal for any further assistance.

10/10 Excellent

Navtej

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay here! The staff were fantastic and very attentive. The check in experience was great and Yuko Usami was particularly helpful and welcoming. The views from our room was wonderful and we would definitely stay here again!
Stayed 1 night in Oct 2023
Response from Park Hyatt Tokyo on Nov 24, 2023
Warm greetings from Park Hyatt Tokyo.Thank you for sharing your experience with us; it was a pleasure to have you stay with us.We were pleased to hear that you appreciated the service extended to you by Yuko Usami. We will certainly share your compliments with her, encouraging to continue her passion on delighting our guests.We look forward to welcoming you back in the near future. In the meantime, we remain at your disposal for any further assistance.

8/10 Good

Simon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sad to find no indoor area for smokers, unless booking a smoking room which wouldn’t have made my partner happy, however she adores the baths. Staff super friendly. Not received an email confirmation of charges prior to being charged at checkout. Pool area fabulous.
Stayed 7 nights in Oct 2023
Response from Park Hyatt Tokyo on Nov 24, 2023
Warm greetings from Park Hyatt Tokyo. On behalf of our team, I would like to express my sincere appreciation for your patronage during your recent visit to Park Hyatt Tokyo and for taking the time to complete this online survey. We also very much value your feedback and see it as an opportunity for us to learn and improve.We look forward to welcoming you back in the near future. In the meantime, we remain at your disposal for any further assistance.

8/10 Good

Jennifer

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice.
Stayed 4 nights in Sep 2023
Response from Park Hyatt Tokyo on Nov 24, 2023
Warm greetings from Park Hyatt Tokyo.Thank you for sharing your experience with us; it was a pleasure to have you stay with us.On behalf of our team, I would like to express my sincere appreciation for your patronage during your recent visit to Park Hyatt Tokyo and for taking the time to complete this online survey. We look forward to welcoming you back in the near future. In the meantime, we remain at your disposal for any further assistance.

8/10 Good

deborah, boca raton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a good property for turists. Lack of concierge team or staff with local knowledge. I couldbt ger help arranging anything.
Stayed 5 nights in Sep 2023

10/10 Excellent

Eric

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was best and the staff was incredible
Stayed 6 nights in Aug 2023

10/10 Excellent

Taimoor

Liked: Cleanliness, staff & service
Stayed 8 nights in Aug 2023

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing 3 night experience for us - family with two girls at end of Japan trip. Great staff service, excellent breakfast and views like few other hotels in the location. Room for 4 was great in space and amenities albeit sleeping arrangements a bit snug so two adults in a small double and our daughters in a small double and single - I.e. two small doubles and a single to share. New York grill was superb but for a little under £600 the New York strip steak was way under quality expectations, we had three and they were all poor so nothing rogue. Kobe steak was amazing, as was the restaurant and the band. All in all amazing, will go back when refurbished (staff say they are hoping for a start next year - 2024). I guess you want close to perfection at such an iconic hotel.
Stayed 3 nights in Aug 2023

10/10 Excellent

Vanessa Marie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service, great location, wonderful views, excellent food, hands down it was an amazing experience from the beginning of our stay until check out, would definitely stay again, exceeded all expectations. Have stayed at high end hotels when traveling and this one did not disappoint in ANYWAY. Traveled with my 2 teenage daughters and toddler.
Stayed 8 nights in Aug 2023

10/10 Excellent

Bidisha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent in every way!
Stayed 4 nights in Aug 2023

10/10 Excellent

Carl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Very rare I leave a rating but the excellence of this hotel compelled me to do so. From the moment you walk up to the entrance to the moment you leave, they make you feel special and it’s constant. One of the best hotels I have ever stayed in
Stayed 2 nights in Aug 2023

10/10 Excellent

Camille

Stayed 2 nights in Aug 2023

10/10 Excellent

Ignacio

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 5 nights in Jul 2023

10/10 Excellent

Hong W.

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property and service is exceptional! The view is outrageous! We saw Mt Fuji from our room, and the night view of the city skyline is worth a million $. Well worth it! Best way to wrap up our trip!
Stayed 3 nights in Jul 2023

10/10 Excellent

Barry, London

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place to stay. Great to be high up - the views are amazing! The area is very safe but most of the bars etc. are a bit of a walk away. Not a problem in itself but worth noting for planning. Only downside we found was the service was a little impersonal. We had a meal in the main bar/restaurant up top and it just felt a bit clinical. It was busy and lively but it felt transactional and impersonal. Lovely food so perhaps being a little unfair. Would recommend the whole hotel.
Stayed 4 nights in Apr 2023

10/10 Excellent

Steve

Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2023

6/10 Okay

Travis

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It's a good hotel, the rooms are quite old and in dire need of renovation. The air conditioning in my room did not work, housekeeping was able to provide me with a room fan to help cool the room but at this price point that should not be a solution. The staff at the hotel did their best to make my stay a good one, but the hard product is an issue.
Stayed 4 nights in Jun 2023

10/10 Excellent

James

Stayed 5 nights in May 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place. Great people
Stayed 10 nights in May 2023

10/10 Excellent

Heidi, Dallas

Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay
Stayed 6 nights in May 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023

10/10 Excellent

Andre

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 6 nights in Apr 2023

10/10 Excellent

Meghan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was such an amazing stay. The staff were wonderful and it was an unforgettable experience.
Stayed 1 night in Mar 2023

10/10 Excellent

Harold

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Apr 2023

10/10 Excellent

Siddique

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay. Top notch place.
Stayed 3 nights in Apr 2023

10/10 Excellent

Lorna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so wonderful!!! They upgraded my room to a premium suite and I ended up in the same suite they used to film “Lost in Translation” which is one of my favorite movies!! I was so happy!!!
Stayed 1 night in Mar 2023

10/10 Excellent

Jayme

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lived up to my expectations. Cannot beat that view !!
Stayed 1 night in Mar 2023

10/10 Excellent

Charles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is possibly the best hotel on Earth. Not much more I can add to that. A
Stayed 3 nights in Mar 2023

10/10 Excellent

Dan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing enclave of tranquility
I mean, what do you say about such an amazing hotel! From the moment of check-in (which was done in our room) we were very well looked after. The most amazing thing about this hotel is the tranquility in the midst of such a busy urban centre. And the bar(s) are perfect for a nightcap. Basically checked every box for a perfect introduction to Tokyo!
Stayed 4 nights in Mar 2023

10/10 Excellent

Suzan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing view and night skyline of the city, delicious room service, deep soaking tub and the most comfortable bed! Staff were very courteous and friendly. The Jazz bar was also a nice place to stop into.

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
Best hotel I’ve stayed at in Tokyo, especially for my needs as an American.
Stayed 8 nights in Mar 2023

10/10 Excellent

Jo Ann, Philadelphia

Stayed 5 nights in Mar 2023

10/10 Excellent

Janna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our room, the pool/gym, and the staff! The views were breathtaking from our room…could see Mt. Fugi.
Stayed 1 night in Mar 2023

10/10 Excellent

THAO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not

10/10 Excellent

James

Stayed 1 night in Oct 2022

10/10 Excellent

Pierre

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding hotel with amazing service.
Stayed 2 nights in Sep 2022