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Reviews of Motel 6 Big Bear Lake, CA

2 out of 5
Motel 6 Big Bear Lake, CA
42899 Big Bear Boulevard, Big Bear Lake, CA

Reviews

7.0

Good

Rating 10 - Excellent. 320 out of 1001 reviews" "
Rating 8 - Good. 252 out of 1001 reviews" "
Rating 6 - Okay. 165 out of 1001 reviews" "
Rating 4 - Poor. 108 out of 1001 reviews" "
Rating 2 - Terrible. 156 out of 1001 reviews" "

7.2/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Diana, Culver City

Liked: Cleanliness, staff & service, property conditions & facilities
It was really nice experience. Exactly what I need it.
Stayed 1 night in Apr 2024
Response from Management on Apr 11, 2024
Dear Diana, Thank you for talking the time to share a perfect score rating of your stay with us at the Motel 6 Big Bear Lake. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Big Bear City Hotel in the near future! Thank you, Motel 6 Big Bear Lake

4/10 Poor

Jimmy

Disliked: Staff & service, property conditions & facilities
I had to change 3 rooms to finally settle for one
Stayed 2 nights in Apr 2024
Response from Management on Apr 11, 2024
Dear Jimmy, I'm sorry to hear about the multiple issues you encountered during your stay. This is not the level of service we aim to provide, and we apologize for the inconvenience you faced. Your feedback is important, and we will use it to address these issues with our team, to ensure a better experience for our guests in the future. Thank you, Motel 6 Big Bear Lake

2/10 Terrible

Michael

Stayed 1 night in Mar 2024

10/10 Excellent

Steven

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Management on Mar 28, 2024
Dear Steven, Thank you for talking the time to share a perfect score rating of your stay with us at the Motel 6 Big Bear Lake. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Big Bear City Hotel in the near future! Thank you, Motel 6 Big Bear Lake

10/10 Excellent

M.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We pulled in around 4am. The lady at the front desk was amazing!!!! We only stayed for a few hours and got back on the road but would def stay again.
Stayed 1 night in Mar 2024
Response from Management on Mar 28, 2024
Dear M, We're delighted to hear that you had an easy and convenient stay with us! It's great to know that you found our front clerk amazing. We aim to make our guests' experiences as hassle-free as possible, and we look forward to serving you again in the future. Thank you for your positive feedback! Thank You, Motel 6 Big Bear Lake

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very welcoming during check in and check out.
Stayed 1 night in Mar 2024
Response from Management on Mar 21, 2024
Dear Danny, Thank you for talking the time to share a perfect score rating of your stay with us at the Motel 6 Big Bear Lake. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Big Bear City Hotel in the near future! Thank you, Motel 6 Big Bear Lake

10/10 Excellent

Katherine

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast and friendly. Awesome location
Stayed 1 night in Mar 2024
Response from Management on Mar 21, 2024
Dear Katherine, Thank you for talking the time to share a perfect score rating of your stay with us at the Motel 6 Big Bear Lake. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Big Bear City Hotel in the near future! Thank you, Motel 6 Big Bear Lake

6/10 Okay

Vivian

Stayed 1 night in Mar 2024
Response from Management on Apr 11, 2024
Dear Vivian, Thank you for leaving a review for us; however, I apologize for any inconvenience you may have faced during your stay. We would love to know what went wrong during your stay so we can ensure a better experience for all of our guests. Thank You, Motel 6 Big Bear Lake

6/10 Okay

mari

Traveled with family and small children
Stuff are very nice but place was little outdated
Stayed 1 night in Mar 2024
Response from Management on Mar 15, 2024
Dear Mari, Thank you for leaving a review for us; however, I apologize for any inconvenience you may have faced during your stay. Thank You, Motel 6 Big Bear Lake

4/10 Poor

Clayton

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The toilets gargled all night and didn’t flush. Very noisy with sledding place next door and the heater in the room didn’t work. Extremely thin sheets and worn out pillows.
Stayed 1 night in Mar 2024
Response from Management on Mar 15, 2024
Dear Clayton, I'm sorry to hear about the multiple issues you encountered during your stay. This is not the level of service we aim to provide, and we apologize for the inconvenience you faced from our neighbor business. Your feedback is important, and we will use it to address these issues with our team, to ensure a better experience for our guests in the future. Thank you, Motel 6 Big Bear Lake

6/10 Okay

Chris

Traveled with family
Liked: Staff & service
It gets the job done if you’re only in there to lay your head down at night. However, the smoke alarms were missing. Some of the lighting was falling off of the wall and the heater was finicky (you’re either hot or cold, no in between. The outside trash cans were overflowing and the towels are basically a hand towel, other than that, good to use to lay your head down.
Stayed 2 nights in Mar 2024
Response from Management on Mar 9, 2024
Dear Chris, I'm sorry to hear about the multiple issues you encountered during your stay. This is not the level of service we aim to provide, and we apologize for the inconvenience you faced. Your feedback is important, and we will use it to address these issues with our team, to ensure a better experience for our guests in the future. Thank you, Motel 6 Big Bear Lake

2/10 Terrible

Jessica

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the WORST hotel rooms and experiences I've ever had and to be quite honest, I've stayed in some pretty sketchy motels back in my early 20's. We checked in at 2pm and quickly unloaded our luggage so we could go back out and enjoy some snow play & tubing nearby. When we came back later, we started to realize how bad our room actually was.(We stayed in room 104 for reference.) Within a couple minutes, we found out one of the main lamps had a broken lamp shade which cut my nephews hand when trying to turn on the lamp. We didn't know the lampshade was broken since the shade had been turned around so the jagged edges were facing the wall to hide it. The room & bathroom was dirty like they never sweep/mop. There was dirt/sand & dead bugs on the floors. The worst part was an extremely foul smell that was sour or like an ammonia type smell that could best be described as cat spray/urine all over the room. The smell alone was sickening, but after the incident where my nephew cut his hand on the lamp shade my sister went to talk to the clerk at the front desk to see if we could switch rooms since the lamp shade wasn't safe and the smell was overwhelming. At that point we were told "NO" and that they have a policy where you have 15 mins to inspect your room and make changes yet we were never told about this policy otherwise we would have inspected the room and requested a change when we first got there. Stay away from Rm#104 - 0/10 experience. I will never stay here again!
Stayed 2 nights in Mar 2024
Response from Management on Mar 9, 2024
Dear Jessica, I'm sorry to hear about the multiple issues you encountered during your stay. We inspect the room after your request but did not find broken lamp shade and room condition as you say. However, we apologize for any inconvenience you faced during your stay .Your feedback is important, and we will use it to address these issues with our team to ensure a better experience for our guests in the future. Thank You, Motel 6 Big Bear Lake

2/10 Terrible

Dawne, Woodland Hills

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
It was absolutely freezing in the room; no heat, NO BLANKETS on the beds. Unbearable.
Stayed 1 night in Mar 2024
Response from Management on Mar 7, 2024
Dear Dawne, I'm sorry to hear about the multiple issues you encountered during your stay. I apologize for any inconvenience you may have faced during your stay. We would love to know what went wrong during your stay so we can ensure a better experience for all of our guests. Thank You, Motel 6 Big Bear Lake

2/10 Terrible

stacey

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on Mar 7, 2024
Dear Stacey, Thank you for leaving a review for us; however, I apologize for any inconvenience you may have faced during your stay. We would love to know what went wrong during your stay so we can ensure a better experience for all of our guests. Thank You, Motel 6 Big Bear Lake

10/10 Excellent

Ryland, Huntington Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks great stay
Stayed 1 night in Mar 2024
Response from Management on Mar 7, 2024
Dear Ryland, Thank you for talking the time to share a perfect score rating of your stay with us at the Motel 6 Big Bear Lake. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Big Bear City Hotel in the near future! Thank you, Motel 6 Big Bear Lake

4/10 Poor

Genesis

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible bed. Not sure if there was a proper fire alarm. No extra pillows. No place to refill water. Walls are thin so you can hear everything. Windows also are thin so you could hear every car that drives up. Also, another guest(?) opened our door? Not sure how that happened, but this place sucks.
Stayed 2 nights in Feb 2024
Response from Management on Feb 26, 2024
Dear Genesis, I'm sorry to hear about the multiple issues you encountered during your stay. I would like to apologize for not exceeding your expectations. Your feedback is important, and we will use it to address these issues with our team to ensure a better experience for our guests in the future. If you ever decide to give us another chance, we'll do our best to provide you with a much-improved experience. Thank You, Motel 6 Big Bear Lake

2/10 Terrible

Michael

Traveled with family
We were so disappointed with the motel, we left it and checked into another hotel even though we had already paid for it
Stayed 1 night in Feb 2024
Response from Management on Feb 24, 2024
Dear Michael, Thank you for leaving a review for us; however, I apologize for any inconvenience you may have faced during your stay. We would love to know what went wrong during your stay so we can ensure a better experience for all of our guests. Thank You, Motel 6 Big Bear Lake

10/10 Excellent

Aimee

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kids were able to play freely
Stayed 1 night in Feb 2024
Response from Management on Feb 24, 2024
Dear Aimee, Thank you for talking the time to share a perfect score rating of your stay with us at the Motel 6 Big Bear Lake. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Big Bear City Hotel in the near future! Thank you, Motel 6 Big Bear Lake

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Inexpensive spot and close to both mountains nearby. Nothing exceptional but good spot to rest your head for the night. They do have complementary coffee and hot water available in the morning in lobby area.
Stayed 4 nights in Feb 2024
Response from Management on Feb 24, 2024
Dear Elizabeth, Thank you for talking the time to share a perfect score rating of your stay with us at the Motel 6 Big Bear Lake. It's great to know that you found our location close to Ski mountains, and complimentary coffee to be convenient. We aim to make our guests' experiences as hassle-free as possible, and we look forward to serving you again in the future. Thank you for your positive feedback! Thank You, Motel 6 Big Bear Lake

8/10 Good

Rocio, Oxnard

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Easy check in but definitely expensive for being a motel. Close to a really good mexican food place and pizza place but you gotta order early.
Stayed 1 night in Feb 2024
Response from Management on Feb 20, 2024
Dear Rocio, We're delighted to hear that you had an easy and convenient stay with us! It's great to know that you found our location convenient. However, we apologize for not meeting your expectation in regard's to pricing of the room rent. We aim to make our guests' experiences as hassle-free as possible, and we look forward to serving you again in the future. Thank you for your positive feedback! Thank You, Motel 6 Big Bear Lake

2/10 Terrible

Gina, Costa mesa

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was dirty, the beds were so uncomfortable that me & my kids couldn’t sleep, the shower in the bathroom when used floods the bathroom floor. And we were given only 2 small towels, had to get more just to shower, and some to clean the floors.
Stayed 1 night in Feb 2024
Response from Management on Feb 20, 2024
Dear Gina, I'm sorry to hear about the multiple issues you encountered during your stay. We apologize for the inconvenience you faced with the shower and not enough towels in the room. Your feedback is important, and we will use it to address these issues with our team to ensure a better experience for our guests in the future. If you ever decide to give us another chance, we'll do our best to provide you with a much-improved experience. Thank You, Motel 6 Big Bear Lake

10/10 Excellent

Andy, visalia

Traveled with family
It was ok not enough blanket
Stayed 1 night in Feb 2024
Response from Management on Feb 20, 2024
Dear Andy, Thank you for talking the time to share a perfect score rating of your stay with us at the Motel 6 Big Bear Lake. We are pleased that your experience left a positive impression of our hotel. However, we apologize for not enough blanket in the room. We look forward to welcoming you back to our Big Bear City Hotel in the near future! Thank you, Motel 6 Big Bear Lake

10/10 Excellent

Hanley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Management on Feb 20, 2024
Dear Hanley, Thank you for talking the time to share a perfect score rating of your stay with us at the Motel 6 Big Bear Lake. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Big Bear City Hotel in the near future! Thank you, Motel 6 Big Bear Lake

2/10 Terrible

Jay, Los Angeles

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Awful. There is an empty beer can amongst the dust and dirt. Also there are no blankets. We have two beds and one very thin covering on each bed. The heater turned on with a suspect odor. No top sheets on the bed. It’s 31 degrees outside. Awful stay.
Stayed 1 night in Feb 2024
Response from Management on Feb 20, 2024
Dear Jay, I'm sorry to hear about the multiple issues you encountered during your stay. It's disappointing to hear that you were given room with no blankets. This is not the level of service we aim to provide, and we apologize for the inconvenience you faced with room cleanliness. Your feedback is important, and we will use it to address these issues with our team to ensure a better experience for our guests in the future. Thank You, Motel 6 Big Bear Lake Management

6/10 Okay

Dong

Traveled with family and small children, Traveled with pets
Room106 bathroom the ceiling has leaking when 2nd floor guest using shower. We cannot use the toilet and shower at night around 9pm. They offered to Chang the room but I refused because I didn’t want to package all my staff again and too tired
Stayed 1 night in Feb 2024
Response from Management on Feb 15, 2024
Dear Dong, Thank you for sharing your experience with us. It's unfortunate that you encountered ceiling leak in the bathroom and was not accessible. We understand your decision not to change room offered by our front desk. We apologize for the inconvenience you faced. Your feedback is important, and we will use it to address these issues with our team, to ensure a better experience for our guests in the future. Thank you, Motel 6 Big Bear Lake

10/10 Excellent

Emanuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s nice and descent place to sleep and quiet
Stayed 2 nights in Jan 2024
Response from Management on Feb 12, 2024
Dear Emanuel, Thank you for talking the time to share a perfect score rating of your stay with us at the Motel 6 Big Bear Lake. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Big Bear City Hotel in the near future! Thank you, Motel 6 Big Bear Lake

8/10 Good

Akri

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Management on Feb 14, 2024
Dear Akri, Thank you for talking the time to share a perfect score rating of your stay with us at the Motel 6 Big Bear Lake. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Big Bear City Hotel in the near future! Thank you, Motel 6 Big Bear Lake

10/10 Excellent

Alessandro

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient and easy.
Stayed 1 night in Feb 2024
Response from Management on Feb 12, 2024
Dear Alessandro, We're delighted to hear that you had an easy and convenient stay with us! We aim to make our guests' experiences as hassle-free as possible, and we look forward to serving you again in the future. Thank you for your positive feedback! Thank You, Motel 6 Big Bear Lake

10/10 Excellent

Yesenia

Traveled with partner, Traveled with pets
Liked: Amenities
Staff was really friendly, helpful, and responsive when assistance was needed. Rooms are clean and basic. It’s what you expect when you need a nights sleep after hitting the slopes.
Stayed 1 night in Feb 2024
Response from Management on Feb 12, 2024
Dear Yesenia, We're delighted to hear that you had an easy and convenient stay with us! It's great to know that you found our staff friendly, helpful, and efficient. We aim to make our guests' experiences as hassle-free as possible, and we look forward to serving you again in the future. Thank you for your positive feedback! Thank You, Motel 6 Big Bear Lake

10/10 Excellent

omar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Management on Feb 24, 2024
Dear Omar, Thank you for talking the time to share a perfect score rating of your stay with us at the Motel 6 Big Bear Lake. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Big Bear City Hotel in the near future! Thank you, Motel 6 Big Bear Lake

8/10 Good

Sharon

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The staff was great. However the court yard lights stayed on all night and the black out curtains couldnt even keep the light out. Plus tenants were LOUD, NOISY AND SLAMMING DOORS
Stayed 1 night in Feb 2024
Response from Management on Feb 6, 2024
Dear Sharon, Thank you for sharing your experience with us, and we appreciate your compliments about the staff. We apologize for the noise disturbance you experienced from your neighbors. It's unfortunate that you also encountered the black out curtain not efficient. We understand how important a good night's sleep is, and we're sorry to hear about the issue with the curtain. Your feedback is valuable, and we will review our room amenities to ensure our guests' comfort. We hope you'll consider staying with us again, and we'll make sure to provide you with a more comfortable and peaceful experience. Thank you for choosing our hotel.Thank You,Motel 6 Big Bear Lake

10/10 Excellent

Diego

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the nicest hotels, for the costs, we stayed in while in Big Bear. It was economical, yet extremely nice.
Stayed 1 night in Jan 2024
Response from Management on Feb 3, 2024
Dear Diego, Thank you for talking the time to share a perfect score rating of your stay with us at the Motel 6 Big Bear Lake. We appreciate your compliment about our hotel being economical and nice. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Big Bear City Hotel in the near future! Thank you, Motel 6 Big Bear Lake

10/10 Excellent

Crystal

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, friendly staff, comfortable beds, heating is very good especially during those snow days, and easy to access.
Stayed 1 night in Jan 2024
Response from Management on Jan 30, 2024
Dear Crystal, Thank you for talking the time to share a perfect score rating of your stay with us at the Motel 6 Big Bear Lake. We are delighted that you found our staff friendly and room amenities good. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Big Bear City Hotel in the near future! Thank you, Motel 6 Big Bear Lake

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This front desk guys were amazing. No attitudes No problems. The location is adjacent to big bear snow play. Room was on the first floor but quite.
Stayed 1 night in Jan 2024
Response from Management on Jan 26, 2024
Dear Ricardo ,We're delighted to hear that you had an easy and convenient stay with us! It's great to know that you found our front clerk amazing, and quite room. We aim to make our guests' experiences as hassle-free as possible, and we look forward to serving you again in the future. Thank you for your positive feedback! Thank You, Motel 6 Big Bear Lake

2/10 Terrible

Maree

Stayed 1 night in Jan 2024
Response from Management on Jan 23, 2024
Dear Maree, Thank you for leaving a review for us; however, I apologize for any inconvenience you may have faced during your stay. We would love to know what went wrong during your stay so we can ensure a better experience for all of our guests. Thank You, Motel 6 Big Bear Lake Management

10/10 Excellent

Samuel

Stayed 1 night in Jan 2024
Response from Management on Feb 10, 2024
Dear Samuel, Thank you for talking the time to share a perfect score rating of your stay with us at the Motel 6 Big Bear Lake. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Big Bear City Hotel in the near future! Thank you, Motel 6 Big Bear Lake

4/10 Poor

Jennifer

Stayed 1 night in Jan 2024
Response from Management on Jan 23, 2024
Dear Jennifer, Thank you for leaving a review for us; however, I apologize for any inconvenience you may have faced during your stay. Thank You, Motel 6 Big Bear Lake Management

2/10 Terrible

Katelynn

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst motel ever, I was checking in and someone was already loading up the car before they checked in, I walked in my room and immediately checked the bed. There was hair and crumbs. I went down and complained and they gave me a “clean” room. More hair and dirt in shower, bed, and sticky floor. Everything is old but dirty even the walls! it was honestly disgusting. Also, at night they play Christmas music ALL NIGHT! With flashing lights and bright neon lights outside your window. Could also hear the neighbors talking. I checked out a day early but was forced to stay after we checked in because they wouldn’t offer me a refund. Also they ran out of towels and blankets when you ask for more than two. I kid you not this place is horrible and spend your money elsewhere.
Response from Management on Jan 23, 2024
Hello Katelynn,We've read through your review and believe there is some confusion, as you said you did not received refund, but we have successfully processed refund for the night you did not stay. Please contact us at (909) 585-6666 for the refund letter. Also, I want to clear confusion regarding lights and music, Our lights between the wall are solid lights and music stops at 7PM and turns back on 7AM. However, We apologize for the noise disturbance you experienced from your neighbors. It's unfortunate that our room cleanliness did not meet your expectation. We understand how important a room cleanliness is, and we're sorry to hear about the issue with the blankets and towels. Your feedback is valuable, and we will review our room amenities to ensure our guests' comfort. We understand your decision to cancel your stay, and we hope you found more suitable accommodations. Thank you for choosing our hotel.Thank You, Motel 6 Big Bear Lake Management

4/10 Poor

Rich

Stayed 1 night in Jan 2024
Response from Management on Feb 10, 2024
Dear Rich, Thank you for leaving a review for us; however, I apologize for any inconvenience you may have faced during your stay. We would love to know what went wrong during your stay so we can ensure a better experience for all of our guests. Thank You, Motel 6 Big Bear Lake

10/10 Excellent

Kevin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location , clean , cheap,
Stayed 2 nights in Jan 2024
Response from Management on Jan 17, 2024
Dear Kevin, Thank you for talking the time to share a perfect score rating of your stay with us at the Motel 6 Big Bear Lake. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Big Bear City Hotel in the near future! Thank you, Motel 6 Big Bear Lake

8/10 Good

Erika

Traveled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Management on Jan 17, 2024
Dear Erika, Thank you for talking the time to share a perfect score rating of your stay with us at the Motel 6 Big Bear Lake. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Big Bear City Hotel in the near future! Thank you, Motel 6 Big Bear Lake

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Management on Jan 17, 2024
Dear Nicole, Thank you for talking the time to share a perfect score rating of your stay with us at the Motel 6 Big Bear Lake. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Big Bear City Hotel in the near future! Thank you, Motel 6 Big Bear Lake

8/10 Good

Bert

Stayed 1 night in Jan 2024
Response from Management on Jan 16, 2024
Dear Bert, Thank you for talking the time to share a perfect score rating of your stay with us at the Motel 6 Big Bear Lake. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Big Bear City Hotel in the near future! Thank you, Motel 6 Big Bear Lake

6/10 Okay

Krysten

Traveled with family
Liked: Staff & service, room comfort
Overpriced room. Front desk was very nice. When I booked I could have sworn for 2 queen beds and when I arrived it was for 1 double. Front desk was able to accommodate for a different room but it was 2 double beds. The room was very small and looked like they had tried to do a refresh and forgot to finish.
Stayed 2 nights in Dec 2023
Response from Management on Jan 16, 2024
Dear Krysten, I'm sorry to hear about the multiple issues you encountered during your stay. This is not the level of service we aim to provide, and we apologize for the inconvenience you faced. Your feedback is important, and we will use it to address these issues with our team, to ensure a better experience for our guests in the future. Thank you, Motel 6 Big Bear Lake

10/10 Excellent

Joel

Stayed 2 nights in Jan 2024
Response from Management on Jan 16, 2024
Dear Joe, Thank you for talking the time to share a perfect score rating of your stay with us at the Motel 6 Big Bear Lake. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Big Bear City Hotel in the near future! Thank you, Motel 6 Big Bear Lake

10/10 Excellent

Alisha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Snow
Last-minute booking. We were trying to catch snow traveling from Arizona.The property with the snow was beautiful and worth it. Also for the price I will definitely be rebooking. The bathroom walls could use a scrub down, but nothing too extravagant. I was very pleased.
Stayed 1 night in Jan 2024
Response from Management on Jan 16, 2024
Dear Alisha, We're delighted to hear that you had an easy and convenient stay with us! It's great to know that you found our property beautiful and worth it. We aim to make our guests' experiences as hassle-free as possible, and we look forward to serving you again in the future. Thank you for your positive feedback! Thank You, Motel 6 Big Bear Lake

6/10 Okay

Carol

Traveled with family
Disliked: Property conditions & facilities
Motel 6 not worth expense
Stayed 1 night in Jan 2024
Response from Management on Jan 16, 2024
Dear Carol,Thank you for leaving a review for us; however, I apologize for any inconvenience you may have faced during your stay. We would love to know what went wrong during your stay so we can ensure a better experience for all of our guests. Thank You, Motel 6 Big Bear Lake

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ski trip
Stayed 1 night in Jan 2024
Response from Management on Jan 16, 2024
Dear Charles, Thank you for talking the time to share a perfect score rating of your stay with us at the Motel 6 Big Bear Lake. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Big Bear City Hotel in the near future! Thank you, Motel 6 Big Bear Lake

10/10 Excellent

Ivana

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Management on Jan 16, 2024
Dear Ivana, Thank you for talking the time to share a perfect score rating of your stay with us at the Motel 6 Big Bear Lake. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Big Bear City Hotel in the near future! Thank you, Motel 6 Big Bear Lake

8/10 Good

Curtis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The motel was everything I was expecting and needed. Location, comfortable beds and pillows, clean, etc. The only hitch is that the heating system was basic. It either ran all night and we would get too hot or the heater could be set on a timer, but then would go off and then we'd wake up cold at some point. Maybe I didn't know how to use it correctly. IDK.
Stayed 1 night in Jan 2024
Response from Management on Jan 10, 2024
Dear Curtis, Thank you for sharing your experience with us, and we appreciate your compliments about the location, comfortable beds, pillows and room cleanliness. We apologize for the room heater inefficiency you experienced during your stay. We understand how important a good night's sleep is, and we're sorry to hear about the issue with the heater. Your feedback is valuable, and we will review our room amenities to ensure our guests' comfort. We hope you'll consider staying with us again, and we'll make sure to provide you with a more comfortable and peaceful experience. Thank you for choosing our hotel. Thank You, Motel 6 Big Bear Lake