Property amenity

Reviews of Courtyard by Marriott Houston Rice University

3 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 536 out of 1000 reviews" "
Rating 8 - Good. 330 out of 1000 reviews" "
Rating 6 - Okay. 88 out of 1000 reviews" "
Rating 4 - Poor. 27 out of 1000 reviews" "
Rating 2 - Terrible. 19 out of 1000 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone and everything was wonderful.
Stayed 4 nights in Apr 2024

10/10 Excellent

Stella

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Check in was fast, staff was courteous. Room was clean but dated.
Stayed 1 night in Apr 2024
Response from LaWanda on Apr 19, 2024
Dear Stella,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Dana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was great.
Stayed 3 nights in Apr 2024
Response from LaWanda on Apr 15, 2024
Dear Dana,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Gustavo

Stayed 1 night in Mar 2024
Response from LaWanda on Apr 22, 2024
Dear Gustavo,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Yeny S

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better than ever, super clean and quiet.
Stayed 1 night in Mar 2024
Response from LaWanda on Apr 15, 2024
Dear Yeny,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Melissa, Katy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from LaWanda on Apr 15, 2024
Dear Melissa, On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Raul

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Street traffic was loud at night
Stayed 2 nights in Jan 2024
Response from Leah B on Jan 31, 2024
Dear Raul,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

NHAT

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was very comfortable and quiet. Thank you
Stayed 1 night in Jan 2024
Response from Leah B. on Jan 12, 2024
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Clayton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access from freeway. Near shopping and dining
Stayed 1 night in Dec 2023
Response from Leah B. on Dec 31, 2023
Dear Clayton,On behalf of the entire hotel team, I want to thank you for sharing about recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Brittney

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As soon as you walk in you’re welcomed. Overall the hotel was very clean! All our needs were met. A time was had with zero problems.
Stayed 2 nights in Dec 2023
Response from Leah B. on Dec 31, 2023
Dear Brittney,On behalf of the entire hotel team, I want to thank you for sharing about recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Martha

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New carpet and fresh paint
Stayed 1 night in Dec 2023
Response from Leah B. on Dec 26, 2023
Dear Martha,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Terrell

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 2 nights in Dec 2023
Response from Leah B. on Dec 20, 2023
Dear Terrell,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with front desk leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Joan

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The night manager, Christian, was wonderfully pleasant & helpful. Room was clean & comfortable. I do recommend staying here.
Stayed 1 night in Dec 2023
Response from LaWanda on Dec 13, 2023
Dear Joan,On behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with front desk team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon

10/10 Excellent

Leobardo

Stayed 1 night in Nov 2023
Response from LaWanda on Dec 13, 2023
Dear Leobardo,On behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with front desk team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon

6/10 Okay

Karrah

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Needs updating
The staff were all very friendly and helpful. The location is great and the room was clean. However, the bed was probably the worst I’ve ever slept on, it was hard and very uncomfortable. Also, there were not usb connections for charging technology.
Stayed 1 night in Nov 2023
Response from LaWanda on Nov 29, 2023
Dear Karrah,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the housekeeping leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

10/10 Excellent

Toni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christian rises above the best
Christian Moore was awesome. It was obvious he has a passion for service to his guest. Great job Christian
Stayed 1 night in Nov 2023
Response from LaWanda on Nov 13, 2023
Dear Toni,On behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with front desk team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon

10/10 Excellent

Allante

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was amazing! Clean room and extra accommodations
Stayed 3 nights in Nov 2023
Response from LaWanda on Nov 7, 2023
Dear Allante,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with front desk team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon

10/10 Excellent

Jacqueline B

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed, clean rooms. Very personal service.
Stayed 1 night in Nov 2023
Response from LaWanda on Nov 7, 2023
Dear Jacqueline,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with front desk team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon

10/10 Excellent

Yvette, Rochester

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really appreciated the warmth of the staff and how friendly they were
Stayed 7 nights in Oct 2023
Response from LaWanda on Nov 7, 2023
Dear Yvette,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with front desk team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon

8/10 Good

christopher

Liked: Cleanliness, property conditions & facilities
Located well
Stayed 1 night in Oct 2023
Response from LaWanda on Oct 20, 2023
Dear Christopher,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with front desk team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Singaravel

Stayed 2 nights in Oct 2023
Response from LaWanda on Nov 7, 2023
Dear Singaravel,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with front desk team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon

8/10 Good

Leobardo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from LaWanda on Oct 20, 2023
Dear Leobardo,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with front desk team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Traci

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfy
The front desk staff were very nice and helpful, our room was clean and comfy. The area was safe. I’m not sure why there was a parking charge as there wasn’t an attendant.
Stayed 1 night in Sep 2023
Response from LaWanda on Oct 20, 2023
Dear Traci,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with front desk team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from LaWanda on Oct 20, 2023
Dear Cesar,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with front desk team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Dedria

Business traveler, Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We picked courtyard due to shuttle but we can’t stay again as or test start at 7 am and shuttle.do not start till 7 am.
Stayed 6 nights in Sep 2023
Response from LaWanda on Oct 20, 2023
Dear Dedria,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with front desk team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Osareni

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Courtesy of the receptionists. They were very good and responsive.
Stayed 1 night in Aug 2023
Response from LaWanda on Sep 1, 2023
Dear Osareni,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with front desk leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

4/10 Poor

Marie

Traveled with group
Disliked: Cleanliness
I booked a handicap room with 2 doubles. When I arrived they said the amount I paid did not cover a handicap room with 2 doubles. Unfortunately I chose a non refundable accommodation thru Expedia so I was at their mercy. I ended up having to pay an additional $20/night to get the room I needed. My stay was for 3 nights. I didn't understand why my room wasn't cleaned after the 1st night. They said for multiple night stays they clean every other day. Nowhere did it notate that in Expedia. So we had over flowing garbage in our room which made it unpleasant. There was no blow dryer in the bathroom but they were able to provide 1. The rolling office chair was broken but they were able to replace it. The bed was extremely hard & uncomfortable. I wouldn't stay there again.
Stayed 3 nights in Aug 2023
Response from LaWanda on Oct 20, 2023
Dear Marie,Thank you for taking the time to let us know about your experience while staying with us. Your experience of your stay is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the front desk leadership team to ensure the necessary guidelines are in place and reviewed to prevent issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Good

Zimmerman

Business traveler
Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2023
Response from LaWanda on Sep 1, 2023
Dear Zimmerman,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with front desk leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Leobardo

Stayed 1 night in May 2023
Response from LaWanda on Sep 1, 2023
Dear Leobardo,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with front desk leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Anthony

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
The TV remote was cumbersome & difficult to use. Elevators need to have a/c. Raven at the check in desk was efficient & polite.
Stayed 2 nights in Aug 2023
Response from LaWanda on Aug 14, 2023
Dear Anthony,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay .It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with Our Team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okay

Harriet

Traveled with family
Liked: Cleanliness, room comfort
Just had a few issues. Was staying with my son who needed the shuttle to go back and forth to MD Anderson Cancer Center, which was great (Harry was awesome!) however since being short a driver we could only utilize it till 3 pm. Did not care for the cashless policy. Staff was friendly and helpful.
Stayed 4 nights in Jul 2023
Response from LaWanda on Aug 14, 2023
Dear Harriet ,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with Our leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

2/10 Terrible

Michael

Business traveler
The first room I had the shower didn’t work. Moved to a second room, hot water in sink, no hot water in the shower. Had to wash my hair in the small sink, but the shampoos were mounted on the wall in the shower so I had to set my hair, walk in the shower to get shampoo, rinse, back to shower for conditioner.. not good
Stayed 1 night in Jul 2023
Response from LaWanda on Jul 31, 2023
Dear Michael,Thank you for taking the time to let us know about your experience while staying with us. Your experience of your stay is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent any further issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area

10/10 Excellent

Verified traveler

Traveled with family
Liked: Room comfort
Disliked: Cleanliness
Entrance was dirty and smelly from garbage can outside front door. Something had leaked out of the garbage can and had dried all over the concrete. Concrete needs to be power washed and cleaned. Everything else was very clean.
Stayed 2 nights in Jul 2023
Response from LaWanda on Jul 26, 2023
Dear Anonymous,On behalf of the entire hotel team, I want to thank you for sharing about your recent visit.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with Our Team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Suzanne

Traveled with family
Liked: Cleanliness, room comfort
Great two night stay - staff & hotel awesome
Great two night stay. The hotel was awesome and the staff was also!
Stayed 2 nights in Jul 2023
Response from LaWanda on Jul 20, 2023
Dear Suzanne ,On behalf of the entire hotel team, I want to thank you for sharing about your recent visit.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with Our Team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Bogdan

Business traveler
Liked: Cleanliness, room comfort
Stayed 6 nights in Jul 2023
Response from LaWanda on Jul 17, 2023
Dear Bogdan ,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

10/10 Excellent

JOSE ANTONIO

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
I liked everything, good stay and I recommend this place.
Stayed 1 night in Jun 2023
Response from LaWanda on Jun 29, 2023
Dear Philip Knisely,On behalf of the entire hotel team, I want to thank you for sharing about your recent visit .It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with Our Team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Philip

Traveled with family
Liked: Cleanliness, room comfort
Great place for my family to stay
I booked the room for my nephew and his family. They enjoyed their stay and we're pleased with their room and breakfast.
Stayed 2 nights in Jun 2023
Response from LaWanda on Jun 27, 2023
Dear Philip ,On behalf of the entire hotel team, I want to thank you for sharing about your recent visit .It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with Our Team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 Poor

Dennis

Liked: Cleanliness, amenities, property conditions & facilities
We didn’t get the two separate double beds that we chose online
Stayed 1 night in Jun 2023
Response from LaWanda on Jun 27, 2023
Dear Dennis ,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

10/10 Excellent

Jalen

Liked: Cleanliness, room comfort
Stayed 3 nights in Jun 2023
Response from LaWanda on Jun 19, 2023
Dear Jalen ,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay .It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with Our Team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

2/10 Terrible

Shawn

Disliked: Cleanliness, amenities, property conditions & facilities
Horrible service, and rude manager. Better hope everything goes perfect or you'll run into a nightmare.
Stayed 2 nights in May 2023
Response from LaWanda on Jun 5, 2023
Dear Shawn ,I recognize your time is valuable and appreciate the feedback you have provided.Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations.I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide. I am confident that these necessary steps will ensure your experience of Service is an isolated incident

8/10 Good

Glen

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in May 2023
Response from LaWanda on May 26, 2023
Dear Glen,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay .It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with Our Team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Timothy

Business traveler
Liked: Amenities, property conditions & facilities
The shower in my room had not been cleaned. There was a used bar of soap still there.
Stayed 2 nights in May 2023
Response from LaWanda on May 22, 2023
Dear Thomas,On behalf of the entire hotel team, I want to thank you for sharing about your recent visit .It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with Our Team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

julia

Liked: Cleanliness, room comfort
Stayed 1 night in May 2023
Response from LaWanda on May 22, 2023
Dear Julia,On behalf of the entire hotel team, I want to thank you for sharing about your recent visit .It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with Our Team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Clayton

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2023
Response from LaWanda on Jun 5, 2023
Dear Clayton,On behalf of the entire hotel team, I want to thank you for sharing about recent visit ..It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with Our Team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Justin

Liked: Cleanliness, amenities, property conditions & facilities
Good location, good food spots close by. Property itself needs a little TLC on ceilings on 3rd floor.
Stayed 1 night in May 2023
Response from LaWanda on May 15, 2023
Dear Justin,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay .It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with The Team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Monique

Traveled with family
Liked: Cleanliness
Stayed 1 night in May 2023
Response from LaWanda on May 15, 2023
Dear Monique,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay .It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with The Team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in May 2023
Response from LaWanda on May 15, 2023
Dear Angela, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay .It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with The Team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

jerry

Traveled with family
Liked: Cleanliness, room comfort
Beds still creak. They were redone several years ago and have creaked since then. Tubs need to be updated to showers. Thanks for still having closets.
Stayed 1 night in Apr 2023
Response from LaWanda on May 1, 2023
Dear JerryI recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit . Your concerns has been shared with our housekeeping leaders to ensure this is an isolated incident.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.

6/10 Okay

Verified traveler

Business traveler
Stayed 1 night in Apr 2023
Response from LaWanda on Apr 26, 2023
Dear Anonymous,I recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. Your concerns has been shared with our housekeeping leaders to ensure this is an isolated incident.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.

6/10 Okay

Amy

Stayed 1 night in Apr 2023
Response from LaWanda on Apr 26, 2023
Dear Amy,I recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. Your concerns has been shared with our housekeeping leaders to ensure this is an isolated incident.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.