Property amenity

Reviews of InterContinental Vienna, an IHG Hotel

5 out of 5
InterContinental Vienna, an IHG Hotel
Johannesgasse 28, Vienna, Vienna

Reviews

8.6

Excellent

Rating 10 - Excellent. 375 out of 708 reviews" "
Rating 8 - Good. 221 out of 708 reviews" "
Rating 6 - Okay. 68 out of 708 reviews" "
Rating 4 - Poor. 27 out of 708 reviews" "
Rating 2 - Terrible. 17 out of 708 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Omar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location. Quiet
Stayed 5 nights in Dec 2023
Response from Rebecca Traunkar - Guest Relations Manager on Jan 17, 2024
Dear Omar!Thank you for taking the time to leave a 5-star review. We're thrilled to hear that you found our hotel's location very convenient and enjoyed the quiet atmosphere during your stay. We hope to have the pleasure of welcoming you back for another great stay. If you have any further comments or requests, please feel free to reach out to us. We are here to make your next stay just as enjoyable as this one.

10/10 Excellent

Jeremy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel and great service and staff!
Stayed 3 nights in Dec 2023
Response from InterContinental Vienna on Jan 5, 2024
Dear Jeremy!Thank you for sharing your positive feedback about our hotel and the service provided by our staff! We're delighted to know that you had a wonderful experience with us. If you have any other suggestions or if there is anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back in the future!

6/10 Okay

Anindya

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The air conditioning was very loud and did not work. It was mild outside and we just could not sleep due to the racket the Air Conditioner was making. The toilet also stank. Rest was good but definitely NOT worth the price.
Stayed 5 nights in Dec 2023
Response from InterContinental Vienna on Jan 5, 2024
Dear Anindya!Thank you for taking the time to share your feedback with us. We apologize for the inconveniences you experienced during your stay.We genuinely regret that the air conditioning system was noisy and did not provide the comfortable environment you expected. Our team is continuously working on improving our facilities, and we apologize for falling short in this instance. We will investigate and fix the issue to ensure such occurrences are avoided in the future.Additionally, we apologize for the unpleasant odor in the toilet. We understand how important it is to have a clean and fresh environment, and we apologize for the oversight. Rest assured, we will address this matter promptly and make sure it doesn't happen again.We appreciate your recognition of the positive aspects of your stay, despite the shortcomings you mentioned. We strive to provide exceptional service and value for our guests, and we apologize for not meeting your expectations in this regard.Please know that your feedback is invaluable to us, as it helps us identify areas for improvement. We would be grateful for another opportunity to provide you with a better experience in the future.Thank you once again for sharing your thoughts, and we hope to welcome you back soon.

10/10 Excellent

Jeryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from InterContinental Vienna on Jan 2, 2024
Dear Jeryn!Thank you for your 5 star rating!

10/10 Excellent

WOOJOON

Stayed 1 night in Dec 2023
Response from InterContinental Vienna on Jan 2, 2024
Dear WOOJOON !Thank you for your 10 star rating!

8/10 Good

Susan, Wesley Chapel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Need more choices for food
Stayed 9 nights in Nov 2023
Response from Management Team on Dec 30, 2023
Dear Susan! Thank you for your feedback.

10/10 Excellent

Flavio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A modern Grand Hotel with great service, great location and fantastic rooms.
Stayed 4 nights in Dec 2023
Response from Management Team on Dec 30, 2023
Dear Flavio!Thank you for your feedback!

10/10 Excellent

Ibtihaje

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Management Team on Dec 30, 2023
Dear Ibtihaje!Thank you for your rating.

8/10 Good

Dino

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Management Team on Dec 30, 2023
Dear Dino!Thank you for your feedback!

10/10 Excellent

Dino

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice properry great location 15 minute walk from all great restaurants. Rooms are dated. Not bad just dated.
Stayed 1 night in Dec 2023
Response from Management Team on Dec 30, 2023
Dear Dino!Thank you for your feedback.

10/10 Excellent

Jeffrey

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Management Team on Dec 30, 2023
Dear Jeffrey!Thank you for your rating.

2/10 Terrible

Ellie

Stayed 2 nights in Dec 2023
Response from Management Team on Dec 30, 2023
Dear Ellie!Thank you for your rating.

4/10 Poor

Olivia

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were reasonably helpful. Hotel is in dire need of a renovation - this is not a 5 star hotel, a 3 star at best. Rooms are dated and often grubby. The room we originally booked upon entering we found to be unclean (not hoovered, grubby walls and dirty sheets) the second room we were offered was exactly the same and it was only after the third room we saw was recleaned, we were happy to stay. Rooms also lacked a number of amenities including a toilet brush. Overall we were disappointed with the hotel which is in major need of a refurbishment and a significant improvement in housecleaning.
Stayed 1 night in Dec 2023
Response from Management Team on Dec 30, 2023
Dear Olivia!Thank you for taking the time to provide us with your feedback. We sincerely apologize for any inconvenience you experienced during your recent stay at our hotel.We appreciate your honest assessment of our property, and we understand your disappointment with the current state of our hotel. We acknowledge that our hotel is in dire need of a renovation, and we completely understand your frustration with the dated and often grubby rooms. Rest assured, your comments have been duly noted, and we will do our best to address these issues in order to provide a more pleasant stay for our future guests.Regarding the cleanliness issues you encountered, we apologize for the uncleanliness of the first two rooms you were offered. This is certainly not the standard that we aim to uphold, and we apologize for the inconveniences you experienced. We are glad that the third room was eventually recleaned to your satisfaction, but we understand that this should not have been necessary in the first place. Your concerns have been relayed to our housekeeping team, and necessary steps will be taken to ensure that such incidents do not recur in the future.Additionally, we apologize for the lack of amenities in your room, including a toilet brush. We appreciate your feedback on this matter, as it helps us identify areas in which we can improve our offering. Your comment will be shared with our management team to ensure that appropriate measures are taken to rectify this situation.Once again, we apologize for any disappointment you experienced during your stay. We truly value your feedback, as it enables us to focus on areas of improvement. We hope that you will consider giving us another chance in the future, as we would love the opportunity to provide you with a more enjoyable experience.Warm regards,Hotel Management

10/10 Excellent

Mary

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magical Christmas holiday in Vienna
This hotel is not only a great location to stay at, but the staff is amazing! From the people at the front desk (who will help you with anything from places to visit, explore, where to eat and get reservations, and share the history of the area) to the bellmen (on our first night one walked us to a recommended restaurant so we wouldn't get lost) to the cleaning crew (everything was spotless). No matter who the employee was, everyone was smiling and friendly, and seemed to truly want to help me have the experience of a lifetime at all their winter holiday celebrations. Say Happy St Nicholas Day (Dec 6) and the front desk clerk handed me a large handful of chocolate candy! Everyone went above and beyond to make my holiday stay magical. Plus, the view from my room overlooking the park across the street, covered with snow, looked like a Christmas card scene. My friends had a view of the skating rink. On a scale of 1-10, this hotel and its staff is a 25! As lovely as the hotel was, it was the people who made my trip so special!!!
Stayed 2 nights in Dec 2023
Response from Management Team on Dec 30, 2023
Dear Mary!Thank you so much for taking the time to share your wonderful experience at our hotel during the Magical Christmas holiday in Vienna. We are thrilled to hear that you had such a memorable stay!It brings us joy to know that our staff went above and beyond to ensure that you had an exceptional experience. We take great pride in providing outstanding customer service and it is always rewarding to receive such positive feedback. Rest assured, we will pass along your kind words to our team members, as they will be thrilled to know that they made a difference in your stay.We are glad that you found our location convenient and enjoyed the beautiful views from your room. It is our aim to offer our guests a truly magical experience, and we are delighted that we could deliver just that.Once again, we thank you for choosing to stay with us and for sharing your experience. We would be honored to welcome you back in the future and create more unforgettable moments for you. Should you need any assistance in planning your next visit, please do not hesitate to reach out to us.Wishing you a joyous holiday season and a Happy New Year!Best regards, Hotel Management

6/10 Okay

veli gokhan

Stayed 3 nights in Dec 2023
Response from Management Team on Dec 30, 2023
Dear veli gokhan!Thank you for your 6 stars!

8/10 Good

Peter

Stayed 3 nights in Dec 2023
Response from Management Team on Dec 30, 2023
Dear Peter!Thank you for your 4 stars!

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Management Team on Dec 30, 2023
Dear John!Thank you for your 5 stars!

10/10 Excellent

Danitza

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Management Team on Dec 30, 2023
Dear Danitza!Thank you for your 10 stars!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super stay
Staff was wonderful
Stayed 2 nights in Dec 2023
Response from Bettina Qiang - Assistant Front Office Manager on Dec 8, 2023
Dear Richard,thank you for taking your time to share your great rating!We will be pleased by a future visit!Greetings from Vienna,

10/10 Excellent

scot

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. Friendly staff. Good location
Stayed 1 night in Nov 2023
Response from Rebecca Traunkar - Guest Relations Manager on Dec 3, 2023
Dear Scot!Thank you for your wonderful review! We're glad to hear that you had an easy check-in experience and found our staff to be friendly. Our location is indeed a highlight, and we hope it added convenience to your stay. We appreciate your feedback and hope to welcome you back in the future.Best regards,Rebecca Traunkar

4/10 Poor

Jamille

Disliked: Property conditions & facilities
This building should’ve been knocked down in the 90s.
Stayed 1 night in Nov 2023
Response from Rebecca Traunkar - Guest Relations Manager on Dec 3, 2023
Dear Jamille,Thank you for taking the time to leave a review of your recent stay at our hotel. We appreciate your feedback and apologize if your experience did not meet your expectations.Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future for a more enjoyable experience.Warm regards,Rebecca TraunkarGuest Relations Manager

10/10 Excellent

Donald Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, nice bar, good breakfast. Near train and shopping area.
Stayed 2 nights in Nov 2023
Response from Rebecca Traunkar - Guest Relations Manager on Nov 29, 2023
Dear Donald Robert!Thank you for staying with us and for your great feedback. We look forward to welcoming you soon.With best regards,Rebecca TraunkarGuest Relations Manager

10/10 Excellent

Andrea

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property in a great part of Vienna close to attractions and public transportation.
Stayed 2 nights in Nov 2023
Response from Rebecca Traunkar - Guest Relations Manager on Nov 26, 2023
Dear Andrea!Thank you so much, for your fantastic review! We are delighted to hear that you enjoyed your stay at our property in Vienna and found our location convenient for exploring the attractions and accessing public transportation. We truly appreciate your kind words and hope to welcome you back soon for another wonderful experience.With best regards,Rebecca TraunkarGuest Relations Manager

10/10 Excellent

Kazuo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel in Vienna. But the price is not expensive than other high class hotel.
Stayed 3 nights in Nov 2023
Response from Rebecca Traunkar - Guest Relations Manager on Nov 26, 2023
Dear Kazuo,Thank you for taking the time to leave such a fantastic review! We are delighted to hear that you had an excellent stay at our hotel in Vienna. Providing exceptional value for our guests is of utmost importance to us, so we are glad that you found our prices to be competitive among other high-class hotels.We hope to have the pleasure of welcoming you back on your next visit to Vienna.Best regards,Rebecca TraunkarGuest Relations Manager

8/10 Good

Helle Borup

Stayed 2 nights in Nov 2023
Response from Rebecca Traunkar - Guest Relations Manager on Nov 26, 2023
Dear Helle,Thank you for taking the time to review our hotel. We appreciate your feedback and are glad to see that you had a positive experience overall.We value your opinion and strive to provide the best possible service to our guests. If there are any specific areas where you feel we can improve, we would love to hear your suggestions.Thank you for choosing our hotel, and we hope to welcome you back in the future.Best regards,Rebecca TraunkarGuest Relations Manager

8/10 Good

Bruno

Stayed 1 night in Nov 2023
Response from Rebecca Traunkar - Guest Relations Manager on Nov 26, 2023
Dear Bruno,Thank you for taking the time to rate our hotel. We would like to know if there is anything specific that stood out to you during your time at our hotel. We are always looking for ways to improve and provide an even better experience for our guests.If you have any suggestions or additional comments, please feel free to share them with us. Your input is valuable to us, and we will make sure to address any concerns you may have.Thank you again for choosing to stay with us, and we hope to welcome you back in the near future.Best regards, Rebecca TraunkarGuest Relations Manager

10/10 Excellent

Angel

Stayed 2 nights in Oct 2023
Response from Rebecca Traunkar - Guest Relations Manager on Nov 26, 2023
Dear Angel,Thank you so much for rating our hotel a perfect 10 out of 10! We are thrilled to see that you had such a fantastic experience during your stay.Thank you once again for choosing our hotel, and we look forward to hosting you again in the future.Best regards,Rebecca TraunkarGuest Relations Manager

10/10 Excellent

Timothy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A 5 star establishment, enough said.
Stayed 3 nights in Oct 2023
Response from Rebecca Traunkar - Guest Relations Manager on Nov 26, 2023
Dear Timothy!Thank you, for your fantastic review! We greatly appreciate your kind words and the 5-star rating. It's wonderful to know that our establishment met your expectations. We hope to have the opportunity to host you again in the future. If you have any other feedback or suggestions, please don't hesitate to share it with us.Thank you for choosing our hotel!With best regards,Rebecca TraunkarGuest Relations Manager

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay in a great hotel staffed with friendly people. My only concern is that the mechanism to the elevator seemed to make noise when the elevator was engaged. We were in room 921, and the noise was 24 hours. I eventually got used to it—-but perhaps if noise is a concern, ask for a room further from the elevators. Don’t let my one issue keep you from booking this lovely hotel. The outside is deceiving. The inside is elegant and lovely.
Stayed 5 nights in Oct 2023
Response from Joao Everard Front Office Manager on Oct 22, 2023
Dear John,Thank You so much for your kind review!It was a pleasure having you in our Hotel & Hope to welcome you soon again.Kind Regards,

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Rebecca Traunkar - Guest Relations Manager on Oct 13, 2023
Dear Patricia,Thank you for taking the time to leave us a perfect rating. We hope to have the pleasure of welcoming you back in the future.Best regards,Rebecca TraunkarGuest Relations Manager

10/10 Excellent

Frank

Stayed 3 nights in Oct 2023
Response from Rebecca Traunkar - Guest Relations Manager on Oct 13, 2023
Dear Frank,Thank you for leaving us a perfect rating. If there is anything specific that you loved about your stay, or if there is anything else we can assist you with, please do not hesitate to let us know. We always strive to provide exceptional service and ensure that our guests have a memorable and enjoyable stay.Thank you once again for your kind words and for choosing to stay with us. We look forward to welcoming you back in the future.Best regards,Rebecca TraunkarGuest Relations Manager

8/10 Good

ali

Liked: Staff & service, amenities, property conditions & facilities
The Intercontinental was very nice. Did not have a swimming pool, but the restaurants were very high-quality, very good food and excellent service. My main complaint is that when I went to take a shower, there was someone else’s hair, still stuck to the wall which revealed to me that the room had not been properly cleaned. Also, the pillows for two squashy and soft. I appreciate goose down, but I ended up not sleeping the entire night because the pillows were not firm enough.
Stayed 1 night in Oct 2023
Response from Rebecca Traunkar - Guest Relations Manager on Oct 13, 2023
Dear Ali,Thank you for taking the time to share your feedback. We appreciate your kind words about our hotel, particularly the high-quality restaurants and excellent service. We strive to provide a memorable experience for our guests, and we are glad that you enjoyed your dining experience with us.However, we apologize for the inconvenience you experienced regarding the cleanliness of your room and the pillows. We take cleanliness very seriously, and we understand the importance of providing a clean and comfortable environment for our guests. We will address this issue with our housekeeping team to ensure that such oversights do not happen again in the future.Regarding the pillows, we understand that personal preferences can vary. We do offer a variety of pillow options upon request, including firmer pillows. We apologize if this was not communicated to you during your stay. We will make sure to improve our communication in this regard.Once again, we appreciate your feedback and will share it with our staff. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Best regards,Rebecca TraunkarGuest Relations Manager

10/10 Excellent

Steven

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice park is close the street and shopping areas are walking distance from the park. It is very quiet because the park is providing noise barriers from the busy shopping area.
Stayed 1 night in Oct 2023
Response from Rebecca Traunkar - Guest Relations Manager on Oct 13, 2023
Dear Steven,Thank you for taking the time to leave us a positive review. We are delighted to hear that you had a great experience during your stay with us.We are glad that you enjoyed the proximity of a nice park and that the shopping areas were within walking distance. It's wonderful to know that the park provided a peaceful and quiet atmosphere, thanks to the noise barriers that helped shield the busy shopping area.We greatly appreciate your feedback and will make sure to share your kind words with our staff. They work hard to ensure that our guests have a pleasant and enjoyable stay.Thank you for choosing our hotel, and we hope to welcome you back again in the future.Best regards,Rebecca TraunkarGuest Relations Manager

8/10 Good

Brent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Rebecca Traunkar - Guest Relations Manager on Oct 7, 2023
Dear Brent!Thank you for your positive review and for rating us 4 out of 5 We are glad to hear that you had a very good experience with us.We look forward to welcoming you againBest regards,Rebecca TraunkarGuest Relations Manager

10/10 Excellent

Richard

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I enjoyed the excellent service and the warm atmosphere of the hotel and especially the restaurant and bar. Very responsive staff to any questions we had, and we will definitely return to this hotel if we visit Vienna again.
Stayed 6 nights in Sep 2023
Response from Rebecca Traunkar - Guest Relations Manager on Sep 26, 2023
Dear Richard,Thank you for taking the time to leave a review. We are delighted to hear that you and your wife enjoyed your stay at our hotel and had a positive experience with our service, as well as the atmosphere of our restaurant and bar.Providing excellent service and creating a warm and welcoming environment for our guests is our top priority, and we are thrilled that we were able to meet your expectations. Your compliments regarding our responsive staff are greatly appreciated.We are honored that you would choose to stay with us again if you visit Vienna in the future. We look forward to welcoming you back and providing you with another memorable experience.Best regards,Rebecca Traunkar

6/10 Okay

Bernadette and Joel

Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Rebecca Traunkar - Guest Relations Manager on Sep 26, 2023
Dear Bernadette and Joel,Thank you for your rating of 6 out of 10. We appreciate your feedback and would like to understand more about your experience. Could you please provide us with additional details about your stay? Your input will help us identify areas where we can improve and enhance our services.Thank you for taking the time to share your rating, and we look forward to hearing from you.Best regards,Rebecca Traunkar

8/10 Good

Nazih, Babda

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 3 nights in Sep 2023
Response from Bettina Qiang - Assistant Front Office Manager on Sep 14, 2023
Dear Nazih!Thank you very much for your great rating.We hope to welcome you back soon!Greetings from Vienna

10/10 Excellent

Markham, Scottsdale

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in the 1st Quarter. Across from Stadt Park. Essay walking to restaurants and sights. Very helpful and. Friendly staff
Stayed 3 nights in Sep 2023
Response from Bettina Qiang - Assistant Front Office Manager on Sep 12, 2023
Dear Markham,Thank you for sharing your positive feedback about your stay. We're delighted to hear that you enjoyed our great location in the 1st Quarter, with Stadt Park right across the street, making it easy to access restaurants and sights. It's also wonderful to know that you found our staff to be very helpful and friendly. We look forward to welcoming you back in the future for another enjoyable stay.Kind regards

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Bettina Qiang - Assistant Front Office Manager on Sep 12, 2023
Dear Bruce,thank you very much for you 5 Star review!We are looking forward to welcoming you again!Greetings from Vienna,

10/10 Excellent

Digby

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy rooms, excellent service, superb breakfast, in a convenient central location
Stayed 3 nights in Sep 2023
Response from Bettina Qiang - Assistant Front Office Manager on Sep 9, 2023
Dear "Digby",thank you very much for your great feedback! We are happy that you have enjoyed the rooms and the breakfast. Especially we are happy to see that you have experienced our great service!We hope that we will be able to welcome you back soon again!Greetings from Vienna,

10/10 Excellent

alireza

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the park and shopping area
Stayed 4 nights in Sep 2023
Response from Bettina Qiang - Assistant Front Office Manager on Sep 9, 2023
Dear Alireza,thank you very much for your 5-star rating.We are happy that you enjoyed the hotel and the surroundings! We hope that you will visit us soon again!Kind regards,

10/10 Excellent

Tongjun

Stayed 2 nights in Sep 2023
Response from Bettina Qiang - Assistant Front Office Manager on Sep 9, 2023
Dear Tongjun,thank you very much for your excellent rating.We are happy that we have fulfilled your expectations and that you had a great stay with us.Kind regards

10/10 Excellent

Diana

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent choice
Stayed 2 nights in Sep 2023
Response from Rebecca Traunkar - Guest Relations Manager on Sep 7, 2023
Dear Diana,Thank you for taking the time to leave a review of your recent stay at our hotel. We greatly appreciate your positive feedback and are thrilled to hear that you had an excellent experience with us.Your satisfaction is our top priority, and we are glad that we were able to meet your expectations during your stay. We strive to provide exceptional service and ensure that our guests have a comfortable and enjoyable stay.Thank you once again for choosing our hotel. We hope to have the pleasure of welcoming you back in the future for another excellent experience.Best regards,Rebecca TraunkarGuest Relations Manager

10/10 Excellent

Lykourgos

Stayed 3 nights in Aug 2023
Response from Joao Everard on Aug 30, 2023
Dear GuestmThank You very much for your outstanding feedback!I am very pleased to hear that you enjoyed your stay!Kind Regards,

10/10 Excellent

katz

Stayed 1 night in Aug 2023
Response from Natalie Maier | Assistant Manager on Aug 22, 2023
Dear Katz,thank you very much for your stay with us and your great rating. We truly appreciate your feedback and hope to welcome you again soon!

10/10 Excellent

Ellen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and easily walkable to center of town. Hotel is clean; staff friendly and we had a wonderful stay.
Stayed 4 nights in Jul 2023
Response from Rebecca Traunkar - Guest Relations Manager on Aug 2, 2023
Dear Ellen!Thank you for taking the time to share your wonderful review of our hotel. We look forward to welcoming you back for another wonderful stay in the future.WIth best regards,Rebecca TraunkarGuest Relations Manager

10/10 Excellent

Frank

Stayed 1 night in Jul 2023
Response from Joao Everard, Front Office Manager on Jul 25, 2023
Dear Frank,Thank You for the perfect rating!Happy to learn that you had such a perfect stay!Hope to welcome you back in the future!Kind Regards,

10/10 Excellent

Ellen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I’m very happy with my stays
Stayed 2 nights in Jul 2023
Response from Joao Everard on Jul 20, 2023
Deat Ellen!Thank You for the perfect feedback!So happy you had a good one!Kind Regards,

10/10 Excellent

stacy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Facility is beautiful. Staff was wonderful.
Stayed 2 nights in Jul 2023
Response from Joao Everard on Jul 12, 2023
Dear stacy,How wonderful to read that everything was perfect during your stay!Kind Regards,

8/10 Good

nagy

Stayed 4 nights in Jul 2023
Response from Rebecca Traunkar - Guest Relations Manager on Aug 2, 2023
Dear nagy!Thank you for staying with us and for sharing your great rating about your recent stay. It is truly appreciated. We hope to be able to welcome you again.With best regards,Rebecca Traunkar