COVID-19 travel guide

What's in your policy?

Vacation Waiver and travel insurance are two products that, in some cases, can help take the sting out of unexpected travel disruptions.

What does Vacation Waiver offer?

Vacation Waiver is an add-on service you can purchase when you make a reservation. If you purchased Vacation Waiver, we'll reimburse you for any change or cancellation fees you are charged by a travel provider. If there are no change or cancel fees charged for your reservation, Vacation Waiver doesn't provide any additional compensation.

What does travel insurance offer?

We partner with AIG Travel Guard to offer a range of travel insurance products. Visit the Customer Support Portal to find out more about what each product offers.

You can also find details about the insurance products you purchased in your online itinerary.

I have travel insurance. Is COVID-19 covered?

What is covered and what is not covered is determined by AIG and their policies. If you live in the United States, check AIG's US policy. If you don't live in the US, check AIG's international policy. You can also find more information about your insurance in your online itinerary.

Should I cancel if I intend to file a claim?

Yes. If your travel plans have changed due to COVID-19, cancel your reservation before travel is schedule to begin. That way you won't miss out on any refunds, vouchers, or credits offered by our travel partners. To cancel your reservation, sign in to your account and find the itinerary for the reservation you want to cancel. You may want to check close to your travel date to make sure the most recent cancellation policy applies to your trip.

How do I submit a claim?

Go to the AIG website to submit your claim. Have your policy or itinerary number handy. Please note that AIG is currently processing insurance claims in order of trip date.

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