yes, I have been traveling from Detroit to Philly every month for the last year and just because of flight times and cost I have been flying American Airlines and I have had a number of terrible experiences. I flew Delta today and not even a direct flight and I could not have been happier. Your staff from check in throughout were exceptional. The difference is politeness and attention to detail and treatment of travelers was huge. I applaud every Delta employee I dealt with today. Thank you!!