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Flight attendants were excellent. / ticket counter lady was excellent.
Our luggage was delayed to be delivered in Berlin - we understand these things happen but there was no one from British airways to talk to or explain what was going on, what the delay was due etc... no one!! Which was very frustrating and very unprofessional
Few passengers had problem w viewing the gate on screen in Heathrow airport as it was on screen for 15 mins only ( that's why we late for going to the gate , we thought it was canceled )
Thank goodness the BA pilots returned to work promptly for our 7:15am flight after full day striking on 9 and 10 Sept 2019.
Yes, I am not happy with Expedia because I had to cancel my original booking because the time selected was pm when I needed am. When I rebooked the first leg of the flight was corrected and the return on the rebooked was pm when it should have been an. Due to these errors, I am never using Expedia again for my travel arrangements!
Ridiculous time to collect bags, over 40 minutes
Long way to walk to get to plane
Arriving in Vienna was an issue. Many people departing from the security cordon accidentally left before they had secured their luggage! Had to wait +2 hours to collect my bag rven though it was in plain sight. The people manning the security line knew that they were being gamed.
Good or bad are too dichotomous, it was OK, average, expected
Flight attendant excellent!
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