Seoul All inclusive Vacations

Stayed for 6 nights. Loved that there was a 24hr convenience store in the basement. The only thing we didn’t like is on the 5th day we requested a room cleaning and they half cleaned leaving the bed undone. Other than that it was an enjoyable stay. The staff were nice and helpful. Restaurant food was good.

The location was very close to the Main Street, shops, restaurants and public transport. Room was very clean. Breakfast is very simple.

The location is excellent, close to everything. The staff was attentive and responsive. I needed extra pillows and they were delivered right away. My only issue was I didn’t realize both bedrooms are upstairs. We had 2 travelers with mobility issues and it was unexpected. Even with this hiccup for our family, I highly recommend this hotel. It added to our wonderful Seoul trip!

Everything about this hotel was fantastic, from the great location to the delicious breakfast and the friendly staff.

I am writing to complain about our hotel stay booked through Expedia. On the first day, while my wife, baby, and I were having breakfast, our room door became locked, leaving my baby's formula and food inaccessible. It took almost three hours for the hotel staff to resolve the issue, causing significant stress and anxiety, particularly as we could not access our baby's essential food supplies. The incident also disrupted my business meetings, resulting in cancellations and rescheduling that affected my schedule for the rest of the week. Although the hotel eventually opened the door, moved us to another room, and offered some amenities, these gestures did not compensate for the distress and disruption we experienced. When I requested a refund or reimbursement, the hotel manager responded, "I cannot provide reimbursement; you can leave!" I found this response extremely unprofessional and dismissive. I believe the hotel failed to respond with the urgency and care expected, especially when a baby was involved. The manager's attitude further worsened an already unacceptable experience. I am requesting Expedia's assistance in investigating this matter and obtaining a fair refund or appropriate financial compensation for the inconvenience, distress, and disruption caused. I hope Expedia takes this complaint seriously and helps facilitate a reasonable resolution.

The location is excellent, close to everything. The staff was attentive and responsive. I needed extra pillows and they were delivered right away. My only issue was I didn’t realize both bedrooms are upstairs. We had 2 travelers with mobility issues and it was unexpected. Even with this hiccup for our family, I highly recommend this hotel. It added to our wonderful Seoul trip!

The room was very clean. The house keeper was doing her job very well. The room and inside of the hotel had too many mosquitoes. They did not take care of the mosquitoes. My wife had too many mosquitos bites. The staff from the front desk wasn’t that friendly especially the men. Other females were friendly.

The location was very close to the Main Street, shops, restaurants and public transport. Room was very clean. Breakfast is very simple.

I had a fantastic stay at the Shilla. The food, service and facilities were excellent. Highly recommend!

The location was very close to the Main Street, shops, restaurants and public transport. Room was very clean. Breakfast is very simple.

Perfect location, clean and modern room, hope to come back!!

Hotel staff were wonderful and very helpful. The room was very clean and the bed was very comfortable. The amenities at the hotel were very good. There is a small wine cooler in the room instead of a mini fridge that was the only negative