Latgale Mountain Vacations and Getaways

The swimming pool cost 20 Euro. I expected to be able to go for a swim without paying after staying in one of the top hotels. Breakfast choice was excellent but it was far too busy

5-Star Hotel? Only the Price Deserves 5 Stars Calling this hotel “5-star” is almost comical. The only thing that truly felt 5-star was the price. There was no bell service and no assistance with our luggage. Apparently, guests are expected to handle their own bags at this “luxury” property. Then came the real luxury experience: the air conditioning didn’t work during warm, humid weather. Our room became unbearably muggy, uncomfortable, and the air felt difficult to breathe. When we reported it, instead of apologizing or offering a solution, the front desk employee actually suggested that we cancel our reservation and find another hotel. Seriously? No room change. No upgrade. No discount. No attempt to make things right. Just: “Go somewhere else.” Quite an impressive definition of 5-star hospitality. The bathroom was another “luxury” surprise: rotting wood at the door frame, a cracked tile, and visible mold in the shower grout. Nothing says 5-star quite like mold and decay. The location is excellent—that was the main reason we chose this hotel. Unfortunately, a great location cannot compensate for poor service, neglected maintenance, and an unacceptable attitude toward guests. Broken air conditioning, no luggage assistance, mold, rotting wood, cracked tile, and a front desk telling us to leave. That is NOT 5-star hospitality. Save your money. The location may be 5-star, but the experience certainly isn’t.

A great location the the old town. Modern and spacious rooms

Probably one of the best experiences from start to finish… so accommodating… made our experience great. Was sad to leave…

Big fly in breakfast room. All staffs are not friendly at all.

5-Star Hotel? Only the Price Deserves 5 Stars Calling this hotel “5-star” is almost comical. The only thing that truly felt 5-star was the price. There was no bell service and no assistance with our luggage. Apparently, guests are expected to handle their own bags at this “luxury” property. Then came the real luxury experience: the air conditioning didn’t work during warm, humid weather. Our room became unbearably muggy, uncomfortable, and the air felt difficult to breathe. When we reported it, instead of apologizing or offering a solution, the front desk employee actually suggested that we cancel our reservation and find another hotel. Seriously? No room change. No upgrade. No discount. No attempt to make things right. Just: “Go somewhere else.” Quite an impressive definition of 5-star hospitality. The bathroom was another “luxury” surprise: rotting wood at the door frame, a cracked tile, and visible mold in the shower grout. Nothing says 5-star quite like mold and decay. The location is excellent—that was the main reason we chose this hotel. Unfortunately, a great location cannot compensate for poor service, neglected maintenance, and an unacceptable attitude toward guests. Broken air conditioning, no luggage assistance, mold, rotting wood, cracked tile, and a front desk telling us to leave. That is NOT 5-star hospitality. Save your money. The location may be 5-star, but the experience certainly isn’t.

Air conditioner did not work, but staff were so wonderful and helpful and allowed me to change rooms.

5-Star Hotel? Only the Price Deserves 5 Stars Calling this hotel “5-star” is almost comical. The only thing that truly felt 5-star was the price. There was no bell service and no assistance with our luggage. Apparently, guests are expected to handle their own bags at this “luxury” property. Then came the real luxury experience: the air conditioning didn’t work during warm, humid weather. Our room became unbearably muggy, uncomfortable, and the air felt difficult to breathe. When we reported it, instead of apologizing or offering a solution, the front desk employee actually suggested that we cancel our reservation and find another hotel. Seriously? No room change. No upgrade. No discount. No attempt to make things right. Just: “Go somewhere else.” Quite an impressive definition of 5-star hospitality. The bathroom was another “luxury” surprise: rotting wood at the door frame, a cracked tile, and visible mold in the shower grout. Nothing says 5-star quite like mold and decay. The location is excellent—that was the main reason we chose this hotel. Unfortunately, a great location cannot compensate for poor service, neglected maintenance, and an unacceptable attitude toward guests. Broken air conditioning, no luggage assistance, mold, rotting wood, cracked tile, and a front desk telling us to leave. That is NOT 5-star hospitality. Save your money. The location may be 5-star, but the experience certainly isn’t.

A delightful stay, everyone was helpful, the hotel is clean, the rooms spacious and the location is so central.