Bodmin Moor Mountain Vacations and Getaways

A very disappointing stay. We booked a deluxe sea view (with large bay window) double or twin room via Expedia. On arrival at the hotel we did not get the room we booked and paid for. According to Expedia’s description and photographs the room we were given was a STANDARD double room for SINGLE occupancy. As the hotel was fully booked we had to tolerate this very small room with four steps up to the bathroom and really not enough room for two people. The room in no way bore any resemblance to the room we booked and paid for. The hotel blamed Expedia for shunting us into this room as all the others rooms were booked. They insisted it was suitable as a double deluxe - Expedia did not describe it as such. Expedia were at fault and have now compensated us but the hotel need to make sure Expedia are representing their rooms in an accurate way and acknowledge there is n error there. I see from previous reviews we are not the only ones to experience this. It totally ruined our stay. The valet parking is very odd - cars are parked (by staff) in front of each other so you have to ask to get your car out. We did not use our car while staying as on arrival the member of staff that parked our car failed to put our handbrake on. Fortunately we returned to the car for our luggage and realised it moved when we opened the boot. We did not trust them to move the car again. The hotel need to look at Expedia’s room descriptions and make changes.

great location, friendly staff.

The room was lovely and the offer of a free drink in the bar in exchange for no housekeeping is clever. Such a good idea. Unfortunately the wedding in the hotel on Saturday night dominated all the communal areas of the hotel which meant that we couldn’t have the nightcap in the bar we were hoping for, as well as there being the thumping of the music from the wedding in our room until well after 11pm. Had we known yet the bar area would be pretty much out of action to other guests we might have chosen to stay elsewhere.

We only stopped for one night and found the proprietors very friendly and knowledgeable about the area for things to see and do. The room was very clean with good facilities and nice and warm. The full English breakfast in the morning was delicious and I struggled to finish it.

n

The room was lovely and the offer of a free drink in the bar in exchange for no housekeeping is clever. Such a good idea. Unfortunately the wedding in the hotel on Saturday night dominated all the communal areas of the hotel which meant that we couldn’t have the nightcap in the bar we were hoping for, as well as there being the thumping of the music from the wedding in our room until well after 11pm. Had we known yet the bar area would be pretty much out of action to other guests we might have chosen to stay elsewhere.

great location, friendly staff.

n