Eastern Tennessee Mountain Vacations and Getaways

We checked in and went to our room where we found ripped carpet right in front of the bathroom, that could be a tripping hazard, there was hair in the shower and bathroom sink and the air conditioner was set on the coldest setting and the room was pretty warm. I just think with the money a person pays to stay there that at least the bathroom would be clean? The views are superb and the bed was very comfortable. We stayed there after we got married 15 years earlier and I didn't remember it being anything but nice. I was kinda disappointed.

Clean nice area lots things to do only thing the waterpark cost extra it’s not included

I will definitely not stay at this place again. I went for a business meeting and was really happy to help a business with tribal ties. I made my reservation, and everything seemed good. Upon checking in, I was asked if I would like a non-smoking room. I said yes and was told that would be a $20+ dollar upgrade. What year is this? I have never been up charged for a nonsmoking room, which is probably 95% of hotel rooms now. They did not have a king bedroom as I reserved, and asked if I was ok with two queens, and I said yes. The staff said that would be in "this" tower that had just been renovated. What he did not tell me is that this was apparently an additional $30 surcharge. So, my bill was actually more than $50 more than I had reserved it for. This is simply a petty rip off, and Expedia should notify customers of this type of behavior when reserving rooms at this location.

I will definitely not stay at this place again. I went for a business meeting and was really happy to help a business with tribal ties. I made my reservation, and everything seemed good. Upon checking in, I was asked if I would like a non-smoking room. I said yes and was told that would be a $20+ dollar upgrade. What year is this? I have never been up charged for a nonsmoking room, which is probably 95% of hotel rooms now. They did not have a king bedroom as I reserved, and asked if I was ok with two queens, and I said yes. The staff said that would be in "this" tower that had just been renovated. What he did not tell me is that this was apparently an additional $30 surcharge. So, my bill was actually more than $50 more than I had reserved it for. This is simply a petty rip off, and Expedia should notify customers of this type of behavior when reserving rooms at this location.

Clean nice area lots things to do only thing the waterpark cost extra it’s not included

We checked in and went to our room where we found ripped carpet right in front of the bathroom, that could be a tripping hazard, there was hair in the shower and bathroom sink and the air conditioner was set on the coldest setting and the room was pretty warm. I just think with the money a person pays to stay there that at least the bathroom would be clean? The views are superb and the bed was very comfortable. We stayed there after we got married 15 years earlier and I didn't remember it being anything but nice. I was kinda disappointed.

Clean nice area lots things to do only thing the waterpark cost extra it’s not included