Richmond Pet-friendly Vacations

Room was recently renovated and it was excellent. Very comfortable.

The rooms were great, very spacious, quiet and very comfortable. However, there was only an option for instant coffee provided in the room, which obligated us to use the downstairs breakfast facility. We had pre-booked that to be included so that wasn’t a big deal (and the food was quite good), but it would have been nice to be able to get a decent cup of real coffee as soon as up! The valet parking option was messy and resulted in significant delays and some distress (if not panic altogether) at the end of our stay due to the key of one of our vehicles having been misplaced, but was ultimately resolved.

It presents a bit more glam than it delivers. It is a beautiful old building but there are glitches to the remodel. It felt like they were trying too hard and valued form over function and we were only there two nights. Big issue-you have to run the shower and the sink for over 5 min to get hot water to shower. It was explained that hot water had to go from the basement all the way to the top then back down to me on the 3rd floor pushing out any sitting cold water in the pipes! It felt horribly wasteful. I took a luke warm shower one day even after waiting. Go tankless or have multiple tanks! The hotel locks down at 11 and you have to call them to get back in. Small irritation-they use flat sheets on the bottom so we ended up w rumpled sheets under us and sometimes touching the mattress which gave us both the ick. The bed was comfortable but the pillows are awful. If someone was in the bathroom the huge window atop of the door meant light beamed straight onto the bed. The room was huge but there was only one chair to sit in. Easy one - put a luggage rack in the room. If they stayed in their own rooms a few days they’d pick up on things that would improve it. We didn’t get to do everything we wanted so will be back but stay somewhere else. Plus - everyone who worked there was really nice and helpful.

Not sure if it's just a busy time with the legislature in session, but overall, it seemed like staffing was low and the quality overall has declined. Lots of "I don't know"... it was hard just to get change made for tips. Staff was friendly and helpful, but limited with solutions. After being awake at 4am from noise upstairs, no one answered the front desk phone until hours later. I was also told to run the shower for 20minutes so it could get hot for a shower. The location is ideal for work purposes, I just hope the next stay is better...

The room was amazing.The bed was extremely comfortable and the thread count nice. We had just got married and the front dest clerks seemed genuinely happy for us. They had a surprise in the room after we came back for dinner. Definitely would stay here again. The lobby was very nice along with the bar area. We ate breakfast at the restaurant the next morning. Everything was pleasant

Room was recently renovated and it was excellent. Very comfortable.

The rooms were great, very spacious, quiet and very comfortable. However, there was only an option for instant coffee provided in the room, which obligated us to use the downstairs breakfast facility. We had pre-booked that to be included so that wasn’t a big deal (and the food was quite good), but it would have been nice to be able to get a decent cup of real coffee as soon as up! The valet parking option was messy and resulted in significant delays and some distress (if not panic altogether) at the end of our stay due to the key of one of our vehicles having been misplaced, but was ultimately resolved.

Not sure if it's just a busy time with the legislature in session, but overall, it seemed like staffing was low and the quality overall has declined. Lots of "I don't know"... it was hard just to get change made for tips. Staff was friendly and helpful, but limited with solutions. After being awake at 4am from noise upstairs, no one answered the front desk phone until hours later. I was also told to run the shower for 20minutes so it could get hot for a shower. The location is ideal for work purposes, I just hope the next stay is better...

Very clean hotel. The renovation was completed this time, unlike the last time in September 2025 when it wasn't done during my visit with my wife and our three kids. This hotel is our go-to whenever we come to town to visite great. Both September and December 2025 stays were great.

The rooms were great, very spacious, quiet and very comfortable. However, there was only an option for instant coffee provided in the room, which obligated us to use the downstairs breakfast facility. We had pre-booked that to be included so that wasn’t a big deal (and the food was quite good), but it would have been nice to be able to get a decent cup of real coffee as soon as up! The valet parking option was messy and resulted in significant delays and some distress (if not panic altogether) at the end of our stay due to the key of one of our vehicles having been misplaced, but was ultimately resolved.

Room was recently renovated and it was excellent. Very comfortable.