Mid-Wales Scuba Diving Vacations

The apartment was just as advertised, however the property could do with a little more TLC here and there. The TV did not work, the balcony had significant weed issues and wasn't swept, plus a drain which exits onto the balcony had left a build up of soil/debris. The door onto the balcony on the left did not lock either, however as were 4 floors up, this was not a concern. These were relatively minor issues and can be fixed quickly. Overally a very good stay and hugely convenient for Broad Street & Brindley Place.

Lovely brek and receptionist. Once moved chairs around in the room, it felt much nicer and more spacious. Perfect location. Working out room service was tricky. Tip - turn on tv , rather than scanning the at code for the digital hotel guide?!

This is our most favourite hotel .. we love it here

Great surroundings

We loved our stay - property was clean and in good condition, and walkable to everything we wanted to do. Would stay here again. Pro tip - there’s a coffee shop run out of a church about a block away. Hours are atypical, but great coffee and the nicest people on planet earth!!!

We arrived quite late, around 9:30pm, but check-in was quick and easy. Every member of staff we encountered was incredibly polite and welcoming, and the hotel itself was absolutely spotless. The spa was still open for another half an hour when we arrived, so we made the most of that, which was lovely! My only real disappointment was the spa access restrictions, which weren’t made particularly clear when booking through Expedia. Hotel guests can only use the spa facilities between 7am–10am and 5pm–10pm. Outside these hours, access is reserved for guests who have booked and paid for additional spa experiences. The outdoor heated pool is also only available to hotel guests between 5pm and 6pm, just one hour a day! Unfortunately, with our late arrival and 11am checkout, we didn’t get the opportunity to enjoy this facility, which was a shame. The food looked lovely, although we decided against breakfast as it was £20 per person, which I personally feel is rather expensive. Aside from these minor disappointments, I genuinely couldn’t fault the hotel. We had a lovely stay and would definitely return! Next time, knowing how the spa operates, I’d probably book a spa experience and treatment in advance to make the most of the facilities. Overall, a beautiful, spotless hotel with wonderful staff. Just wish the spa restrictions had been clearer at the time of booking!

The communication between the hotel and the app I used was horrible got charged full buy the app my sisters arrived at the hotel before me a member of staff who was clearly new charged them for their portion of room I said no because I’d already paid so the next day I spoke to a different member of staff and she said they would send a refund to the second card my sisters and that she was sorry for the other member of staff for insisting that I pay the remaining amount when I’d already paid the full amount the pool ladder still needs to be fixed and the tiles by the hot tub but otherwise we had a good stay