Cat Ba Island Ski Vacations

From the moment you check in the staff is incredibly attentive. They greet you with a cup of tea and a pastry and give you a five minute orientation on Hanoi and things to do. An oasis for road weary travelers after a long flight from the US or after hiking the rice terraces in Sapa. Without thinking about it, I mentioned that my stomach was a little upset. Within five minutes of being in my room, they brought me some ginger tea for my stomach. That’s going the extra mile.

Great welcoming, super helpful at the front counter anywhere at the hotel, this was my first trip in Asia I am thrilled by service would come here and stay at the same hotel again for sure You feel like King at the room with all the luxury coper bathtub everything in gold! Just impressive

Great location. Excellent breakfast but dated interiors.

We had a very pleasant stay at the Oriental Jade Hotel. We booked two corner rooms, which were clean and comfortable, although the views from the fifth floor were not particularly impressive. The highlight of our stay was the excellent service. Every staff member we encountered was friendly, welcoming, and attentive. We truly appreciated the hospitality and felt well taken care of throughout our stay. The location is fantastic — just steps from Hoàn Kiếm Lake and many of Hanoi’s main attractions, with shopping and plenty of restaurants only a few blocks away. The breakfast buffet could be improved, particularly with more variety and better-quality cheese and cold cuts to accompany the bread selection. The eggs also need some attention; both days our eggs were overcooked, suggesting the kitchen could benefit from some additional training. Overall, what stood out most was the wonderful service and friendly staff. The location is hard to beat, and we would happily consider staying here again.

Very nice

Great welcoming, super helpful at the front counter anywhere at the hotel, this was my first trip in Asia I am thrilled by service would come here and stay at the same hotel again for sure You feel like King at the room with all the luxury coper bathtub everything in gold! Just impressive

We had a very pleasant stay at the Oriental Jade Hotel. We booked two corner rooms, which were clean and comfortable, although the views from the fifth floor were not particularly impressive. The highlight of our stay was the excellent service. Every staff member we encountered was friendly, welcoming, and attentive. We truly appreciated the hospitality and felt well taken care of throughout our stay. The location is fantastic — just steps from Hoàn Kiếm Lake and many of Hanoi’s main attractions, with shopping and plenty of restaurants only a few blocks away. The breakfast buffet could be improved, particularly with more variety and better-quality cheese and cold cuts to accompany the bread selection. The eggs also need some attention; both days our eggs were overcooked, suggesting the kitchen could benefit from some additional training. Overall, what stood out most was the wonderful service and friendly staff. The location is hard to beat, and we would happily consider staying here again.

Very nice

⭐⭐⭐⭐⭐ 5-Star Experience – Outstanding Hospitality and Exceptional Breakfast Service! I had a wonderful stay at GRAND HOTEL du LAC Hanoi! The hotel is beautiful, comfortable, and welcoming, but what truly made my experience memorable was the exceptional hospitality, especially from the breakfast restaurant team. The breakfast service was absolutely outstanding! Every morning, the restaurant staff greeted guests with warm smiles, genuine kindness, and attentive service. Their professionalism, positive attitudes, and attention to detail made breakfast such a pleasant experience. You can truly feel how much they care about their guests. I would especially like to recognize Hanna, the manager, for her exceptional professionalism, leadership, and hospitality. She is incredibly attentive, friendly, and genuinely dedicated to making sure every guest feels welcomed and well taken care of. Her outstanding service and the way she leads her team deserve special recognition. A beautiful hotel is always nice, but it’s the people who make a stay unforgettable. Hanna and the entire breakfast restaurant team are truly an asset to this hotel! Thank you, Hanna and the wonderful restaurant team, for making my stay so special. You are the reason I would happily return and recommend this hotel to others! Highly recommended! ❤️

Had a great 5 days at this hotel everything went perfectly the staff was friendly and helpful. Breakfast was very good with lots of verity. The room was clean and loved the glass bathroom

I booked a family room with a large window and we given a room with almost no window so we requested another room which we got but the room was very small. Not enough space for 3 people with 3 suitcases. Breakfast was good. Staff were amazing!

Beautiful hotel, big room, amazing breakfast with so many choices and service was exceptional. All staff were friendly, polite and extremely helpful. Will stay again for sure.

Really nice hotel, had some refurbishment going on but the hotel staff were excellent. We were looked after really well . It’s in a great location and walking distance to train street which was about 10mins. Would definitely stay here again

The hotel staff were very friendly and helpful. The location is very convenient. The furniture in the room is a bit dated but a nice place to stay overall.