Cat Ba Island Ski Vacations

The reception staff were rude and dismissive when I arrived, and my room was not ready at check-in. What made the experience particularly upsetting was that they took the time to accommodate a large party arriving at the hotel while dismissing my concerns. As an Expedia VIP member, I politely asked about my eligible benefits but was met with an unhelpful and disrespectful attitude. The way I was treated left me feeling unwelcome and discriminated against. Delays can happen, but basic courtesy and respectful customer service should be expected from every guest. Unfortunately, this experience left a very negative impression.

The reception staff were rude and dismissive when I arrived, and my room was not ready at check-in. What made the experience particularly upsetting was that they took the time to accommodate a large party arriving at the hotel while dismissing my concerns. As an Expedia VIP member, I politely asked about my eligible benefits but was met with an unhelpful and disrespectful attitude. The way I was treated left me feeling unwelcome and discriminated against. Delays can happen, but basic courtesy and respectful customer service should be expected from every guest. Unfortunately, this experience left a very negative impression.

Excellent service, personnel courtois et bienveillant, séjour confortable. Nous avons apprécié notre petit-déjeuner ainsi que les visites touristiques à proximité de l’hôtel. L’équipe a été d’une aide précieuse, tout particulièrement Mme Cenlina, à la réception. La directrice, Jennie, a été formidable : elle nous a permis d’obtenir des chambres très spacieuses et a contribué à rendre notre séjour excellent.

Vivien is a great help, thank you

Our stay of 3 people was absolutely welcoming especially with the help of the hotel’s Ms Mimi. She displayed excellent hospitality and service for his guests and also gave us a great upgrade in rooms.

Vivien is a great help, thank you