Portbail Coast Ski Vacations

We originally booked a room with a partial sea view except the top half of the window was a mirror and you would need to be dwarf size to see the view through the glass below. They changed our room to a larger version except without a sea view. The SPA treatments were completely booked out over the 2 days we stayed and one would need to book in advance. Morning time was noisy from 6am with deliveries to the catering area which we could hear from our room. Otherwise, the hotel was OK but way overpriced considering breakfast was not included and the car park per night was €30.00 The area around the hotel is very good with a great choice of shops and restaurants.

The place was so beautiful and the staff were very friendly and helpful. Both of the restaurants were excellent and the food was incredible.

On arrival, lack of a warm welcome and information about anything. Given the keys to what I can only describe as a dingy dark hole in the attic with thread bear stained carpet. Asked to move rooms straight away. Second room... Stains on carpet, peeling paint, cracked tiles, couldn't open any windows, coffee making items non existent but coffee machine in place. Light bulb missing, light fittings loose. Dirty wine glass given when we asked a reception staff member for a drink from the bar. Restaurant not open. Overall this place felt really depressing, lacking in life and friendliness. Stayed 1 night instead of 4 and found somewhere else. Can't comment on breakfast as it didn't seem to be there and no one bothered to show us where anything was. So disappointed as this was a special treat for my husband.

We arrived for our stay down a long beautiful driveway, pristine gardens up to a wonderful chateau only to check in and not be staying in the chateau but a mansion they called at the side of the chateau, when we checked out I did express my disappointment at this, we had been in Normandy for 6 days and this was our last night, spending a little more on our accommodation as a treat, we were extremely disappointed in our stay. Our room was dirty, there were cobwebs everywhere, mould in the wardrobe and pieces of the bath chipped out. We then went to the pool and to use the hot tubs and sauna, only first to find a dead mouse in the pool, we reported this and the reception lady came and fished out said mouse with a net and said we could still use the pool! The hot tub which was uncovered was cloudy, only half full and had hair all floating on the top, the sauna was cold and so was the shower available in that room. The shower screen was hanging off the wall as well! The only thing about our stay we enjoyed was the breakfast the following morning. When we checked out I voiced my unhappy stay only to be told to reach out if I ever wanted to stay again, they would make sure we were in the chateau and give us a discount. To be honest I think we should have received a full refund, this stay really did not live up to our expectations.

We originally booked a room with a partial sea view except the top half of the window was a mirror and you would need to be dwarf size to see the view through the glass below. They changed our room to a larger version except without a sea view. The SPA treatments were completely booked out over the 2 days we stayed and one would need to book in advance. Morning time was noisy from 6am with deliveries to the catering area which we could hear from our room. Otherwise, the hotel was OK but way overpriced considering breakfast was not included and the car park per night was €30.00 The area around the hotel is very good with a great choice of shops and restaurants.

The place was so beautiful and the staff were very friendly and helpful. Both of the restaurants were excellent and the food was incredible.

Tout était parfait, un hôtel à la hauteur de sa réputation

Tout était parfait, un hôtel à la hauteur de sa réputation

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