Portbail Coast Ski Vacations

Of our multiple trips to Normandy and other spots in France, the Mercure stands out as the very best experience we have had. The main reason? The SUPERB team taking care of guest relations. We had a number of special requests (holding luggage on both ends of the trip, borrowing extra towels, using plates/wine glasses, etc.) and they handled every single one gracefully. Beyond that, they were unfailingly friendly and kind. To be blunt, we are not accustomed to this kind of service in France — what we received was more in line with a 5-star American hotel. In our experience, this only happens when there is both excellent recruiting, a great training approach, and good treatment of staff members. Congrats on this great result — in short, what a team! We will be back — both to Granville and to the Mercure. In fact, during the years ahead, we hope both will become regular places to spend time several times per year. That is a reflection of how special the team made our visit, and we are extremely grateful for the care. À bientôt !

The property is beautiful and in a very nice location to several Normandy area sites. The staff was kind but not as well informed as a concierge and since they didn’t have one, it seemed to us that this should be remedied. For example we wanted to know about the distillery closest to the hotel and they could not tell us anything even though their products were available for purchase from them. It wasn’t a big thing but a miss that seems pretty easy to address. We would happily stay their again-especially for the reasonable pricing we were charged for this period.

The rooms were beautifully presented with traditional furnishings that complemented the very aged architecture. The breakfast was an excellent range of foods in a lovely setting in the courtyard. The staff were incredibly helpful in rearranging our rooms so that my disabled wife could enjoy accommodation that suited her needs.

The property is beautiful and in a very nice location to several Normandy area sites. The staff was kind but not as well informed as a concierge and since they didn’t have one, it seemed to us that this should be remedied. For example we wanted to know about the distillery closest to the hotel and they could not tell us anything even though their products were available for purchase from them. It wasn’t a big thing but a miss that seems pretty easy to address. We would happily stay their again-especially for the reasonable pricing we were charged for this period.

Of our multiple trips to Normandy and other spots in France, the Mercure stands out as the very best experience we have had. The main reason? The SUPERB team taking care of guest relations. We had a number of special requests (holding luggage on both ends of the trip, borrowing extra towels, using plates/wine glasses, etc.) and they handled every single one gracefully. Beyond that, they were unfailingly friendly and kind. To be blunt, we are not accustomed to this kind of service in France — what we received was more in line with a 5-star American hotel. In our experience, this only happens when there is both excellent recruiting, a great training approach, and good treatment of staff members. Congrats on this great result — in short, what a team! We will be back — both to Granville and to the Mercure. In fact, during the years ahead, we hope both will become regular places to spend time several times per year. That is a reflection of how special the team made our visit, and we are extremely grateful for the care. À bientôt !

The property is beautiful and in a very nice location to several Normandy area sites. The staff was kind but not as well informed as a concierge and since they didn’t have one, it seemed to us that this should be remedied. For example we wanted to know about the distillery closest to the hotel and they could not tell us anything even though their products were available for purchase from them. It wasn’t a big thing but a miss that seems pretty easy to address. We would happily stay their again-especially for the reasonable pricing we were charged for this period.

Wonderful stay! Beautiful Manor, lovely setting - very peaceful. Hosts were very kind and were especially helpful when we had to make some changes due to my son’s health. Would recommend highly!!