{"id":41102,"date":"2024-09-10T13:18:39","date_gmt":"2024-09-10T13:18:39","guid":{"rendered":"https:\/\/www.expedia.com\/newsroom\/?p=41102"},"modified":"2024-09-10T16:29:56","modified_gmt":"2024-09-10T16:29:56","slug":"hotel-room-innsights-report-hotels-com-pulls-back-the-covers-on-the-surprising-world-of-hotels-2","status":"publish","type":"post","link":"https:\/\/www.expedia.com\/newsroom\/hotel-room-innsights-report-hotels-com-pulls-back-the-covers-on-the-surprising-world-of-hotels-2\/","title":{"rendered":"Hotel Room Innsights Report: Hotels.com Pulls Back the Covers on the Surprising World of Hotels\u00a0"},"content":{"rendered":"\n<p><strong><em>Lost and Found: A pet lizard, $6 million watch and car tire are some of the oddest items left in hotel rooms around the world<\/em><\/strong>&nbsp;<\/p>\n\n\n\n<p><strong><em>Room Service: An Evian filled bathtub, burnt toast, 4lbs of bananas and a caviar hotdog top the most bizarre room service orders<\/em><\/strong>&nbsp;<\/p>\n\n\n\n<p><strong><em>Hidden Hotel Perks: A 400-year-old Japanese garden and guitar concierge are among the hotel perks you never knew you needed<\/em><\/strong>&nbsp;<\/p>\n\n\n\n<p><strong><em>September 10, 2024, AUSTIN<\/em><\/strong> \u2014 Today Hotels.com launches its annual Hotel Room Innsights Report*, uncovering surprising services and stories from more than 400 partner hotels worldwide. This year\u2019s report reveals the astonishing items left behind by guests, wildest room service orders, hidden hotel perks and \u2018out of this world\u2019 services accommodating travelers today.&nbsp;&nbsp;<\/p>\n\n\n\n<p>Melanie Fish, vice president of Global Public Relations at Hotels.com said, \u201cAt Hotels.com we know hotels inside and out \u2013 it&#8217;s in our name. By asking hotels to reveal the secrets behind their most memorable stays, we discovered that these \u201cinnsights\u201d have actually inspired services available to guests today.&nbsp; From guitar concierges to pet healers, hotels are catering to travelers&#8217; unique demands, which may well become the norm. With the Hotels.com app, you can experience them all while earning rewards and enjoying exclusive perks at VIP Access properties.\u201d&nbsp;<\/p>\n\n\n\n<p><strong>Lost and Found \u2013 When Leaving the Trip is Hard, but Leaving Belongings is Easy<\/strong>&nbsp;<\/p>\n\n\n\n<p>The report shows the most common forgotten items are dirty laundry, device chargers and makeup and toiletries, but this year\u2019s innsights reveal a new list of forgotten items not for the faint-hearted.&nbsp;&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>The priciest:<\/strong> Hotel staff found a Rolex, Birkin bag, and a $6 million watch.&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Pet peeves:<\/strong> A chick and pet lizard were found (and returned) after their owner checked out.&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Essentials only: <\/strong>Guests forgot two full-leg casts and 10% of hotels reported that guests left behind their dentures.&nbsp;&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>The unexplainable:<\/strong> Items include a rice cooker, car tire, blender and construction pipes.&nbsp;<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"8083\" height=\"5740\" src=\"https:\/\/www.expedia.com\/newsroom\/wp-content\/uploads\/2024\/09\/Hotel-Room-Innsignts-Report-final.jpg\" alt=\"\" class=\"wp-image-41103\" srcset=\"https:\/\/www.expedia.com\/newsroom\/wp-content\/uploads\/2024\/09\/Hotel-Room-Innsignts-Report-final.jpg 8083w, https:\/\/www.expedia.com\/newsroom\/wp-content\/uploads\/2024\/09\/Hotel-Room-Innsignts-Report-final-300x213.jpg 300w, https:\/\/www.expedia.com\/newsroom\/wp-content\/uploads\/2024\/09\/Hotel-Room-Innsignts-Report-final-1024x727.jpg 1024w, https:\/\/www.expedia.com\/newsroom\/wp-content\/uploads\/2024\/09\/Hotel-Room-Innsignts-Report-final-768x545.jpg 768w, https:\/\/www.expedia.com\/newsroom\/wp-content\/uploads\/2024\/09\/Hotel-Room-Innsignts-Report-final-1536x1091.jpg 1536w, https:\/\/www.expedia.com\/newsroom\/wp-content\/uploads\/2024\/09\/Hotel-Room-Innsignts-Report-final-2048x1454.jpg 2048w, https:\/\/www.expedia.com\/newsroom\/wp-content\/uploads\/2024\/09\/Hotel-Room-Innsignts-Report-final-1568x1113.jpg 1568w\" sizes=\"auto, (max-width: 8083px) 100vw, 8083px\" \/><\/figure>\n\n\n\n<p>Thankfully, <a href=\"https:\/\/www.hotels.com\/magazine\/hotel-room-innsights-report-lost-property-advice\/\" target=\"_blank\" rel=\"noreferrer noopener\">hotels are adapting to help forgetful guests<\/a>. Leave your toiletries at home at the <a href=\"https:\/\/www.hotels.com\/ho198703\/viceroy-riviera-maya-playa-del-carmen-mexico\/?brandcid=HCOM-US.COMMS.PR.GG-HOTELROOMINSIGHTS.HOTEL&amp;pos=HCOM_US&amp;locale=en_US\" target=\"_blank\" rel=\"noreferrer noopener\">Viceroy Riviera Maya<\/a>, which has a soap concierge. The <a href=\"https:\/\/www.hotels.com\/ho122510\/kimpton-vero-beach-hotel-spa-an-ihg-hotel-vero-beach-united-states-of-america\/?brandcid=HCOM-US.COMMS.PR.GG-HOTELROOMINSIGHTS.HOTEL&amp;pos=HCOM_US&amp;locale=en_US\" target=\"_blank\" rel=\"noreferrer noopener\">Kimpton Vero Beach Hotel<\/a> allows travelers to browse and borrow accessories like sunglasses and handbags from retailer Anthropologie through its \u201cForgot it? We\u2019ve got it!\u201d program.&nbsp;&nbsp;<\/p>\n\n\n\n<p>Despite efforts like \u2018lost and found\u2019 boxes, some hotel staff have gone to the extreme to reunite guests with their possessions. One hotel hero drove 100 miles to return a passport, another ran several blocks to deliver items before a cruise ship departed, and another took a shopping trip to replace a lost teddy bear for a young traveler and included a book detailing the bear\u2019s adventures.&nbsp;&nbsp;&nbsp;<\/p>\n\n\n\n<p><strong>Room Service \u2013 When Guests Turn Ordering Off-Menu into an Artform&nbsp;<\/strong>&nbsp;<\/p>\n\n\n\n<p>Gone are the days of ordering a classic club sandwich to the room. For the second year in a row, Hotels.com is revealing the most peculiar room service orders and services. The most head-scratching requests include:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>An Evian-filled bathtub so a child can bathe in the purest water&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customized allergen menu for their pet, i.e., gluten free, dairy free, etc.&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Burnt toast&nbsp;&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A caviar hot dog&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Fresh goat milk&nbsp;&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>4lbs of bananas&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A high five from a team member to ensure their room service request was read&nbsp;&nbsp;&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>Hotels are adapting to these increasingly odd room service requests, with <a href=\"https:\/\/www.hotels.com\/ho1932261184\/w-osaka-osaka-japan\/?brandcid=HCOM-US.COMMS.PR.GG-HOTELROOMINSIGHTS.HOTEL&amp;pos=HCOM_US&amp;locale=en_US\" target=\"_blank\" rel=\"noreferrer noopener\">W Osaka<\/a> installing a \u2018Whatever\/Whenever\u2019 button for guests to order anything, anytime. At the <a href=\"https:\/\/www.hotels.com\/ho213163\/hotel-hospes-maricel-spa-calvia-spain\/?brandcid=HCOM-US.COMMS.PR.GG-HOTELROOMINSIGHTS.HOTEL&amp;pos=HCOM_US&amp;locale=en_US\" target=\"_blank\" rel=\"noreferrer noopener\">Hospes Maricel &amp; Spa<\/a>, Palma de Mallorca, guests can order Beauty Room Service, including facials and high-tech beauty treatments.&nbsp;&nbsp;<\/p>\n\n\n\n<p><strong>Hidden Hotel Perks \u2013 The Perks You Never Knew You Needed&nbsp;<\/strong>&nbsp;<\/p>\n\n\n\n<p>Hotels.com gives a glimpse behind the front desk at the extraordinary hotel perks you never knew existed and how to make the most of your stay.&nbsp;&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-gallery has-nested-images columns-3 is-cropped wp-block-gallery-1 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"731\" data-id=\"41106\" src=\"https:\/\/www.expedia.com\/newsroom\/wp-content\/uploads\/2024\/09\/Hospes-Maricel_03-1024x731.jpeg\" alt=\"\" class=\"wp-image-41106\" srcset=\"https:\/\/www.expedia.com\/newsroom\/wp-content\/uploads\/2024\/09\/Hospes-Maricel_03-1024x731.jpeg 1024w, https:\/\/www.expedia.com\/newsroom\/wp-content\/uploads\/2024\/09\/Hospes-Maricel_03-300x214.jpeg 300w, https:\/\/www.expedia.com\/newsroom\/wp-content\/uploads\/2024\/09\/Hospes-Maricel_03-768x548.jpeg 768w, https:\/\/www.expedia.com\/newsroom\/wp-content\/uploads\/2024\/09\/Hospes-Maricel_03-1536x1097.jpeg 1536w, https:\/\/www.expedia.com\/newsroom\/wp-content\/uploads\/2024\/09\/Hospes-Maricel_03-2048x1462.jpeg 2048w, https:\/\/www.expedia.com\/newsroom\/wp-content\/uploads\/2024\/09\/Hospes-Maricel_03-1568x1120.jpeg 1568w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">The Hospes Maricel offers state of the art spa services.<\/figcaption><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" data-id=\"41105\" src=\"https:\/\/www.expedia.com\/newsroom\/wp-content\/uploads\/2024\/09\/New-Otani-Tokyo_03-1024x683.jpg\" alt=\"\" class=\"wp-image-41105\" srcset=\"https:\/\/www.expedia.com\/newsroom\/wp-content\/uploads\/2024\/09\/New-Otani-Tokyo_03-1024x683.jpg 1024w, https:\/\/www.expedia.com\/newsroom\/wp-content\/uploads\/2024\/09\/New-Otani-Tokyo_03-300x200.jpg 300w, https:\/\/www.expedia.com\/newsroom\/wp-content\/uploads\/2024\/09\/New-Otani-Tokyo_03-768x512.jpg 768w, https:\/\/www.expedia.com\/newsroom\/wp-content\/uploads\/2024\/09\/New-Otani-Tokyo_03-1536x1024.jpg 1536w, https:\/\/www.expedia.com\/newsroom\/wp-content\/uploads\/2024\/09\/New-Otani-Tokyo_03-2048x1365.jpg 2048w, https:\/\/www.expedia.com\/newsroom\/wp-content\/uploads\/2024\/09\/New-Otani-Tokyo_03-1568x1045.jpg 1568w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">The New Otani Tokyo has a 400 year old garden that guests can explore.<\/figcaption><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"682\" data-id=\"41104\" src=\"https:\/\/www.expedia.com\/newsroom\/wp-content\/uploads\/2024\/09\/Four-Seasons-Austin_04-1024x682.jpeg\" alt=\"\" class=\"wp-image-41104\" srcset=\"https:\/\/www.expedia.com\/newsroom\/wp-content\/uploads\/2024\/09\/Four-Seasons-Austin_04-1024x682.jpeg 1024w, https:\/\/www.expedia.com\/newsroom\/wp-content\/uploads\/2024\/09\/Four-Seasons-Austin_04-300x200.jpeg 300w, https:\/\/www.expedia.com\/newsroom\/wp-content\/uploads\/2024\/09\/Four-Seasons-Austin_04-768x512.jpeg 768w, https:\/\/www.expedia.com\/newsroom\/wp-content\/uploads\/2024\/09\/Four-Seasons-Austin_04-1536x1024.jpeg 1536w, https:\/\/www.expedia.com\/newsroom\/wp-content\/uploads\/2024\/09\/Four-Seasons-Austin_04-2048x1365.jpeg 2048w, https:\/\/www.expedia.com\/newsroom\/wp-content\/uploads\/2024\/09\/Four-Seasons-Austin_04-1568x1045.jpeg 1568w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">The Four Seasons, Austin offers a guitar concierge. <\/figcaption><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" data-id=\"41107\" src=\"https:\/\/www.expedia.com\/newsroom\/wp-content\/uploads\/2024\/09\/W-Osaka_07-1024x683.jpeg\" alt=\"\" class=\"wp-image-41107\" srcset=\"https:\/\/www.expedia.com\/newsroom\/wp-content\/uploads\/2024\/09\/W-Osaka_07-1024x683.jpeg 1024w, https:\/\/www.expedia.com\/newsroom\/wp-content\/uploads\/2024\/09\/W-Osaka_07-300x200.jpeg 300w, https:\/\/www.expedia.com\/newsroom\/wp-content\/uploads\/2024\/09\/W-Osaka_07-768x512.jpeg 768w, https:\/\/www.expedia.com\/newsroom\/wp-content\/uploads\/2024\/09\/W-Osaka_07-1536x1024.jpeg 1536w, https:\/\/www.expedia.com\/newsroom\/wp-content\/uploads\/2024\/09\/W-Osaka_07-2048x1365.jpeg 2048w, https:\/\/www.expedia.com\/newsroom\/wp-content\/uploads\/2024\/09\/W-Osaka_07-1568x1045.jpeg 1568w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">The W Osaka has a Whatever\/Wehenver button for guests needs.<\/figcaption><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"666\" data-id=\"41108\" src=\"https:\/\/www.expedia.com\/newsroom\/wp-content\/uploads\/2024\/09\/Sentinel_02-1024x666.jpg\" alt=\"\" class=\"wp-image-41108\" srcset=\"https:\/\/www.expedia.com\/newsroom\/wp-content\/uploads\/2024\/09\/Sentinel_02-1024x666.jpg 1024w, https:\/\/www.expedia.com\/newsroom\/wp-content\/uploads\/2024\/09\/Sentinel_02-300x195.jpg 300w, https:\/\/www.expedia.com\/newsroom\/wp-content\/uploads\/2024\/09\/Sentinel_02-768x499.jpg 768w, https:\/\/www.expedia.com\/newsroom\/wp-content\/uploads\/2024\/09\/Sentinel_02-1536x999.jpg 1536w, https:\/\/www.expedia.com\/newsroom\/wp-content\/uploads\/2024\/09\/Sentinel_02-2048x1332.jpg 2048w, https:\/\/www.expedia.com\/newsroom\/wp-content\/uploads\/2024\/09\/Sentinel_02-1568x1020.jpg 1568w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">The Sentinel Hotel offers Very Important Pet Perks.<\/figcaption><\/figure>\n<\/figure>\n\n\n\n<p><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Stroll through a 400-year-old Japanese garden at <a href=\"https:\/\/www.hotels.com\/ho112853\/hotel-new-otani-tokyo-the-main-tokyo-japan\/?brandcid=HCOM-US.COMMS.PR.GG-HOTELROOMINSIGHTS.HOTEL&amp;pos=HCOM_US&amp;locale=en_US\" target=\"_blank\" rel=\"noreferrer noopener\">Hotel New Otani Tokyo The Main<\/a>.&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The <a href=\"https:\/\/www.hotels.com\/ho115196\/four-seasons-hotel-austin-austin-united-states-of-america\/?brandcid=HCOM-US.COMMS.PR.GG-HOTELROOMINSIGHTS.HOTEL&amp;pos=HCOM_US&amp;locale=en_US\" target=\"_blank\" rel=\"noreferrer noopener\">Four Seasons Hotel Austin<\/a> provides an in-room guitar concierge for guests who want to strum on a premium guitar.&nbsp;&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The <a href=\"https:\/\/www.hotels.com\/ho164366\/sentinel-portland-united-states-of-america\/?brandcid=HCOM-US.COMMS.PR.GG-HOTELROOMINSIGHTS.HOTEL&amp;pos=HCOM_US&amp;locale=en_US\" target=\"_blank\" rel=\"noreferrer noopener\">Sentinel Hotel<\/a> in Portland offers Very Important Pets services, including access to top groomers and a pet acupuncturist for stressed pets.&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Take a private guided tour of the British Museum at <a href=\"https:\/\/www.hotels.com\/ho114340\/the-montague-on-the-gardens-london-united-kingdom\/?brandcid=HCOM-US.COMMS.PR.GG-HOTELROOMINSIGHTS.HOTEL&amp;pos=HCOM_US&amp;locale=en_US\" target=\"_blank\" rel=\"noreferrer noopener\">The Montague on the Gardens<\/a> in London.&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Savor a personalized wine tasting experience in the cellar of <a href=\"https:\/\/www.hotels.com\/ho480779\/villa-gallici-aix-en-provence-france\/?brandcid=HCOM-US.COMMS.PR.GG-HOTELROOMINSIGHTS.HOTEL&amp;pos=HCOM_US&amp;locale=en_US\" target=\"_blank\" rel=\"noreferrer noopener\">Villa Gallici H\u00f4tel &amp; Spa.<\/a>&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>Hoteliers also share insider tips for getting the most out of your room, like requesting a smoking room for a balcony or a higher floor for more space and quiet. Staying at Hotels.com VIP Access properties gives Silver, Gold and Platinum One Key members access to even more perks to elevate their stay, with some of the top benefits including:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Potential room upgrades&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Spa vouchers&nbsp;&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Free breakfast&nbsp;&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Food and drink extras&nbsp;&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.hotels.com\/welcome-one-key\" target=\"_blank\" rel=\"noreferrer noopener\">One Key<\/a> members can earn OneKeyCash when booking VIP Access properties&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>To book the properties featured in the\u202fHotels.com\u202fHotel Room Innsights Report and explore additional hotels with unique services and amenities, click <a href=\"http:\/\/www.hotels.com\/go\/world\/hotel-room-innsights?pos=HCOM_US&amp;locale=en_US&amp;brandcid=HCOM-US.COMMS.PR.GG-HOTELROOMINSIGHTS.HOTEL\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a>.&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Lost and Found: A pet lizard, $6 million watch and car tire are some of the oddest items left in&#8230;<\/p>\n","protected":false},"author":36,"featured_media":41139,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[106,60],"tags":[],"companies":[44],"locations":[53],"class_list":["post-41102","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-brand","category-featured","companies-hotels","locations-dallas","entry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - 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