{"id":17685,"date":"2013-06-26T13:19:56","date_gmt":"2013-06-26T13:19:56","guid":{"rendered":"https:\/\/www.expedia.com\/stories\/?p=17685"},"modified":"2021-10-28T16:43:37","modified_gmt":"2021-10-28T16:43:37","slug":"wynn-in-vegas","status":"publish","type":"post","link":"https:\/\/www.expedia.com\/stories\/wynn-in-vegas\/","title":{"rendered":"Wynn in Vegas"},"content":{"rendered":"

We\u2019re constantly telling people that\u00a0Wynn Las Vegas<\/a> does Vegas<\/a> right. As self-proclaimed \u201csuper fans\u201d of the property \u2013 we\u2019ve been going there since they opened in 2005 \u2013 we routinely have our best Las Vegas<\/a> experiences at Wynn and its sister property, Encore<\/a>.<\/span><\/p>\n

Our \u201csuper fan\u201d status was cemented when, last year, celebrating two friends\u2019 birthdays, we visited for a power-weekend of whooping it up. During that particular visit, it was a meal at the property\u2019s SW Steakhouse that had us most impressed. The attention to detail, the friendly but unobtrusive service, the timing, the ambiance;\u00a0everything <\/em>was just as you\u2019d hope for a birthday celebration on steroids.<\/span><\/p>\n

Recently, we had the chance to go back for a special visit. In honor of LGBT Pride month, we wanted to learn a bit more about Wynn\u2019s commitment to the LGBT community. As we\u2019ve come to expect over the years, Wynn surprised us once again. <\/span><\/p>\n

Because Wynn is so dedicated to the customer experience in general, we weren\u2019t<\/em> at all shocked to learn that the same commitment extends to the LGBT community (and all other diverse groups). What we were<\/em> shocked to learn is to what lengths the team will go to ensure that diverse populations have a stellar experience \u2013 for example, going so far as to have an official Pride Concierge service for LGBT guests.<\/span><\/p>\n

John Arnos, Concierge Supervisor, was eager to tell us about what his team will do in order to ensure satisfaction across the board. Whether it be having staff available to speak one of nine languages or recommending just the right evening for a marriage proposal, they deliver. We were astounded to hear some of the examples he shared.\u00a0<\/span>Not wanting to be too easily influenced, we put him to the test in a couple of different ways during our visit. We were wowed in both instances.<\/span><\/p>\n

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Viewfinder Tip: Wynn Las Vegas is the perfect destination for a special occasion.<\/p>\n<\/blockquote>\n

The kind of supreme experience that Wynn delivers, in our case visit after visit, doesn\u2019t just happen by luck. It has to start with a culture that makes people want to work there. Clearly, Wynn knows that if employees aren\u2019t content, guests certainly won\u2019t be.<\/span><\/p>\n

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During one visit, in 2010, we were sitting in Society Caf\u00e9 for happy hour. Sipping on mojitos and noshing on mac \u2018n cheese cubes, we talked to our server about dinner suggestions. Impressed by the depth of his knowledge, we asked how he knew so much about the dishes at many of Wynn\u2019s venues. He explained that staff members are regularly treated to the restaurants\u2019 offerings so that they can make informed recommendations to guests. It worked. Rather than heading off property, we had dinner right next door at Wazuzu.<\/span><\/p>\n

This time around, things were no different. Everything was great, but our experience was made remarkable by the staff. Over dinners at both Lake Side<\/a> and Andrea\u2019s<\/a>, we let the servers\u2019 expertise guide the direction of our meals. One afternoon, at Tableau<\/a>, our server sweet-talked us into a chocolate coconut bar for dessert. I don\u2019t know how he did it, but I\u2019m sure glad he did. (Check out the slide show for some pictures.)<\/span><\/p>\n

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