Tequila restaurant needs to improve its customers satisfaction , I only got reservation at 9pm and most of the items in buffet were missing .
Also the buffet at grandtulum needs to refill its food for lunch and dinner times especially when there is still an hour to closing time.
Coba buffet and service is very good and satisfying.
AKS
2024 年 5 月入住 6 晚
10/10 超赞
Yelena
团体旅客
2024 年 5 月 29 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The place is amazing ❤️
Yelena
2024 年 5 月入住 5 晚
10/10 超赞
SUSAN MARIE
与配偶出行
2024 年 5 月 28 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very clean, great location as everything was easily accessible. Plenty of activities to entertain.
SUSAN MARIE
2024 年 5 月入住 6 晚
6/10 一般
anilda
与家人出行
2024 年 5 月 28 日
满意:清洁度
不满意:住宿条件和设施
No ac in the buffet or dinning
anilda
2024 年 5 月入住 5 晚
8/10 还可以
Chad
与家人出行
2024 年 5 月 28 日
满意:服务设施,员工和服务
Sandra at check out was rude multiple days. Other than that everything was great.
Chad
2024 年 5 月入住 5 晚
8/10 还可以
Sarah
与家人及幼儿出行, 与家人出行
2024 年 5 月 28 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great spot for families. Kids had a blast. Did not like that we could only book two a la carte dinner options for our five nights. Buffet was fine, but we got tired of it.
Sarah
2024 年 3 月入住 5 晚
2/10 糟糕
Jeffrey
与配偶出行
2024 年 5 月 27 日
满意:住宿条件和设施,清洁度
不满意:服务设施,员工和服务
Ive never stayed at a resort where the staff made me feel like a burden. Most of the resort staff are rude and it feels as though they do not enjoy working there. The al a carte dinners were not very good. Most of the food was cold and it felt like the same food you would find at the buffet. They limit their al a carte reservations to only a few per day for their guests. What is truly pathetic is the resturants are 1/4 full when you are dining there. The buffet food was average at best. There was not a single thing i can say stood out to me as impressive. For the price one pays to stay at this resort. Its definitely not worth it. I will not be returing to this property or any others under bahia principal bannor. I was unaware this resort is a Timeshare. Less than 24 hours into check in they lied to us about providing a tour of the property to show us around and what they have to offer. Then they put us in a very low pressure sales pitch to spend 35k for 210 days of vacation. I would never buy a timeshare from bahia especially they way their sales person presentation was done. Both the sales person and the closer were below average in their sales pitch. Zero substance. After staying at the property i would definitely never buy into the bahia brand. Imagine a customer spending 2 nights away from your resort during our 7 night stay. Which is exactly what we did. Spent one night in isla mujeres and then basically checked out a day early to stay in cozumel.
Jeffrey
2024 年 5 月入住 7 晚
8/10 还可以
Rahul
2024 年 5 月 27 日
满意:员工和服务,清洁度
Rooms definitely need renovation. Thali restaurant was a disappointment