Ratings based on 1,472 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted Jun 2, 2024 on Expedia
Unique situation with my reservation. Paid for early check. Room was spacious but not clean. There were sticky stains in front of the beverage station. Spiders and mealy bugs in the bathroom. Room smelled dusty like it had been shut away for a long time. irritated my allergies and sinus.
Pillows were too soft and sides of both mattress were sunken in (mostly from not flipping or rotating). The outlets on nightstand did not work one was loose and not connected to the nightstand. Restaurant was short staffed but food was great!
by A verified traveler from Moundsvillew
Posted May 26, 2024 on Expedia
No complimentary breakfast
Comment from Hotel Management
May 26, 2024 by Ansie. , Hotel Management
Hello Christa. We are glad you enjoyed your stay with us. Thank you for the feedback and more important for choosing us as your hotel of preference. We look forward to hosting you again soon!
by A verified traveler
Posted May 25, 2024 on Expedia
They don’t have room service
Comment from Hotel Management
May 26, 2024 by Ansie. , Hotel Management
Hello Javier. Thank you for your feedback and the opportunity to host you at our property. We look forward to seeing you again soon!
by A verified traveler
Posted May 24, 2024 on Expedia
Comment from Hotel Management
May 26, 2024 by Ansie. , Hotel Management
Hello Megan, Thank you for choosing us a destination for your visit. We look forward to an opportunity to host again soon.
by A verified traveler
Posted May 24, 2024 on Expedia
Everything was fine. The place was clean and well kept up.
Everyone of the staff were helpful.
Comment from Hotel Management
May 25, 2024 by Ansie. , Hotel Management
Hello Stuart. We are very pleased the property and experience was to your liking and expectations. We were glad to host you and look forward to a return visit soon!
by A verified traveler
Posted May 22, 2024 on Expedia
The Harbor View room has a great view of the Inner Harbor
Comment from Hotel Management
May 25, 2024 by Ansie. , Hotel Management
Hello Prakash. We are glad to hear you loved the beautiful rooms we have overlooking the Inner Harbor. We look forward to your return visit to enjoy the great views!
by A verified traveler
Posted May 21, 2024 on Expedia
Nice hotel but service was mediocre.
Comment from Hotel Management
May 22, 2024 by Ansie. , Hotel Management
Good morning Derwin. I am sorry to hear about the poor service you received during your stay with us. My apologies for that experience. Should you be looking to visit the area again, please let me know how I may better enhance that stay in line with expectations. Thank you.
by A verified traveler from stony brook
Posted May 16, 2024 on Expedia
Heat was broken in room
Comment from Hotel Management
May 17, 2024 by Royal Sonesta, Hotel Management
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,The Royal Sonesta Team.
by A verified traveler
Posted May 14, 2024 on Expedia
This is a nice stay, the rooms are clean. The pool is nice.
Comment from Hotel Management
May 15, 2024 by Royal Sonesta, Hotel Management
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Royal Sonesta Team.
by A verified traveler
Posted May 13, 2024 on Expedia
Nice stay
Comment from Hotel Management
May 15, 2024 by Royal Sonesta, Hotel Management
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Royal Sonesta Team.
