Ratings based on 983 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler from Houston
Posted Jun 2, 2024 on Expedia
Dirty and smell like urine
by A verified traveler
Posted May 31, 2024 on Expedia
The room was clean and comfortable. Parking was good and safe. Breakfast was good but the pancake machine was broke. Ice was not available on all floors. Some of the external doors were locked. One elevator was not working.
Comment from Hotel Management
Jun 1, 2024 by CC - Guest Relations Manager, Hotel Management
Hi Ray! Thank you for sharing your feedback with us. We're glad to hear that you found your room clean and comfortable, and that parking was convenient and safe. However, we apologize for the inconvenience caused by the broken pancake machine, limited ice availability, and the issues with the elevator and locked external doors. We understand the importance of these amenities for our guests' comfort and convenience, and we will address these issues promptly to ensure a smoother experience for future guests. Your feedback is invaluable to us, and we appreciate your understanding. If you have any further concerns or would like to discuss your stay in more detail, please feel free to reach out to us directly. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.
by A verified traveler
Posted May 31, 2024 on Expedia
The "supervisor" called me just before check in to say that my room was unavailable, and they did not have any other rooms available in the whole hotel. I booked the room days in advance, and yet a friend of mine was able to walk in the same day and reserve a room on the spot, just hours before me getting a call that my reservation had to be cancelled and no other rooms were available. The supervisor then hung up on me after saying that they didnt need to hear me complain about the terrible service. Guess thats just the norm for them!
Comment from Hotel Management
Jun 1, 2024 by CC - Guest Relations Manager, Hotel Management
Hi Joseph! We sincerely apologize for the unacceptable experience you had with your reservation and the interaction with our supervisor. Your situation is not indicative of the level of service we aim to provide, and we deeply regret any inconvenience or frustration caused. It is certainly not our standard practice to cancel confirmed reservations without proper cause, and we understand how disappointing this must have been for you, especially after booking days in advance.We will investigate this matter thoroughly and take appropriate steps to ensure that similar situations do not occur in the future. Please know that your feedback is incredibly valuable to us, and we appreciate you bringing this to our attention. If there is anything further we can do to address your concerns or assist you, please do not hesitate to reach out to us directly. We hope to have the opportunity to regain your trust and provide you with the excellent service you deserve in the future.
by A verified traveler
Posted May 27, 2024 on Expedia
Comment from Hotel Management
May 30, 2024 by CC - Guest Relations Manager, Hotel Management
Hi Miguel! Thank you for leaving us a 5-star rating! We are happy to see from your response that you were satisfied with your stay. We look forward to the next time that we can serve you again.
by A verified traveler
Posted May 24, 2024 on Expedia
Conveniently located near the freeway and shopping/dining. Clean, but a bit dated. TV and hot tub were not working
Comment from Hotel Management
May 26, 2024 by CC - Guest Relations Manager, Hotel Management
Hi Lubos! Thank you for taking the time to share your feedback. We're glad to hear that you found our location convenient and our accommodations clean. However, we apologize for the inconvenience caused by the non-functional TV and hot tub. We understand how important these amenities are to your overall experience, and we will address these issues promptly to ensure they are operational for future guests. Your comments are valuable to us as we strive to continuously improve our services. We hope you will consider staying with us again, and if there is anything else we can do to enhance your experience, please let us know.
by A verified traveler
Posted May 22, 2024 on Expedia
Check in was easy.
Comment from Hotel Management
May 23, 2024 by CC - Guest Relations Manager, Hotel Management
Hi Trent! Thank you for your feedback. We are pleased to hear that you found the check-in process easy and efficient. Our team strives to ensure that our guests have a smooth and welcoming start to their stay.We look forward to hosting you again in the future. If there is anything else we can do to enhance your experience, please do not hesitate to let us know. Your comfort and satisfaction are important to us.
by A verified traveler
Posted May 20, 2024 on Expedia
The staff were extremely helpful when it turned out that the tv didn’t work and got a new room immediately
Comment from Hotel Management
May 23, 2024 by CC - Guest Relations Manager, Hotel Management
Hi Mark! Thank you for your kind words. We are delighted to hear that our staff was able to assist you promptly and efficiently when you encountered an issue with the TV. Ensuring our guests' comfort and satisfaction is our top priority, and it is gratifying to know that our team was able to resolve the situation to your satisfaction.We appreciate your understanding and patience. Should you have any other needs during future stays, please do not hesitate to let us know. We look forward to welcoming you back and providing you with another excellent experience.
by A verified traveler from Mentor
Posted May 19, 2024 on Expedia
Except for the lady that checked us in, the staff appeared unfriendly and bothered by the guests.
Comment from Hotel Management
May 20, 2024 by CC - Guest Relations Manager, Hotel Management
Hi SCOTT! We apologize for any negative interactions you experienced with our staff during your stay. Providing friendly and welcoming service to all our guests is a priority for us, and we regret any lapses in this regard. Your feedback regarding the demeanor of our staff has been noted, and we will address these concerns internally to ensure a more positive experience for our guests in the future. We appreciate your feedback and hope you will consider giving us another opportunity to exceed your expectations in the future. Thank you for bringing these matters to our attention.
by A verified traveler
Posted May 17, 2024 on Expedia
Soap dish was broken in bathroom otherwise good stay
Comment from Hotel Management
May 20, 2024 by CC - Guest Relations Manager, Hotel Management
Hi Kristyne Amick! We're glad to hear that you had an overall good stay with us. However, we apologize for the inconvenience caused by the broken soap dish in the bathroom. Providing a comfortable and well-maintained environment is important to us, and we regret any lapses in this regard. Your feedback has been noted, and we will address the issue promptly to ensure it does not recur in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for an even more enjoyable stay in the future. Thank you for choosing to stay with us.
by A verified traveler
Posted May 14, 2024 on Expedia
Hot tubs not working and pool is filthy...Breakfast is very poor conditions..
Comment from Hotel Management
May 15, 2024 by CC - Guest Relations Manager, Hotel Management
Hi Conrado! Thank you for bringing these issues to our attention. We apologize for the inconvenience caused by the non-functioning hot tubs and the condition of the pool. Maintaining clean and operational facilities is a top priority, and we regret that we did not meet these standards during your stay. Your feedback regarding the breakfast quality is also noted, and we will work on improving our offerings to better serve our guests. We appreciate your patience and understanding, and we hope to have the opportunity to provide you with a more pleasant experience in the future.
