Hilton Cancun Mar Caribe All-Inclusive Resort

4.5 star property
Luxury property on the beach, with 13 outdoor swimming pools

Choose dates to view prices

your current months are June, 2024 and July, 2024.
June 2024
July 2024
Reviews
8.6

Excellent

Popular amenities

  • Pool
  • All inclusive
  • Spa
  • Breakfast includedBreakfast includedBreakfast included
  • BarBarBar
  • Pet friendlyPet friendlyPet friendly

Explore the area

Map
Boulevard Kukulcan Km 17, Zona Hotelera, Cancun, QROO, 77500
  • Popular LocationIberostar Cancun Golf Course8 min walk
  • Popular LocationEl Rey Ruins3 min drive
  • Popular LocationDelfines Beach4 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)16 min drive
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Room options

Suite, 1 Bedroom, Ocean View

Highlights

Air conditioning
Mini-fridge
Smart TV
Blackout drapes/curtains
Egyptian cotton linens
Pillowtop bed
Premium bedding
Separate bathtub and shower
  • 1130 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Suite, 1 Bedroom, Accessible (Mobility, Roll-In Shower)

Highlights

Air conditioning
Mini-fridge
Smart TV
Blackout drapes/curtains
Egyptian cotton linens
Pillowtop bed
Premium bedding
Rainfall showerhead
  • 1130 sq ft
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Accessible, Ocean View (Bathtub)

Highlights

Air conditioning
Mini-fridge
Smart TV
Blackout drapes/curtains
Egyptian cotton linens
Pillowtop bed
Premium bedding
Rainfall showerhead
  • 560 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Suite, 2 Bedrooms, Beachfront

Highlights

Air conditioning
Mini-fridge
Smart TV
Blackout drapes/curtains
Egyptian cotton linens
Pillowtop bed
Premium bedding
Separate bathtub and shower
  • 1620 sq ft
  • Beach view
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

Suite, 1 Bedroom, Beachfront

Highlights

Air conditioning
Mini-fridge
Smart TV
Blackout drapes/curtains
Egyptian cotton linens
Pillowtop bed
Premium bedding
Separate bathtub and shower
  • 1130 sq ft
  • Beach view
  • Sleeps 4
  • 1 King Bed

Room, 2 Bedrooms, Beachfront (Enclave, Plunge Pool)

Highlights

Air conditioning
Mini-fridge
Smart TV
Blackout drapes/curtains
Egyptian cotton linens
Pillowtop bed
Premium bedding
Deep soaking bathtub
  • 1620 sq ft
  • Beach view
  • Sleeps 8
  • 1 King Bed

Room, 1 King Bed, Balcony, Beachfront

Highlights

Air conditioning
Mini-fridge
Smart TV
Blackout drapes/curtains
Egyptian cotton linens
Pillowtop bed
Premium bedding
Separate bathtub and shower
  • 560 sq ft
  • Beach view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Balcony, Ocean View

Highlights

Air conditioning
Mini-fridge
Smart TV
Blackout drapes/curtains
Egyptian cotton linens
Pillowtop bed
Premium bedding
Separate bathtub and shower
  • 560 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Suite, 1 Bedroom, Patio (Pool)

Highlights

Air conditioning
Mini-fridge
Smart TV
Blackout drapes/curtains
Egyptian cotton linens
Pillowtop bed
Premium bedding
Separate bathtub and shower
  • 1130 sq ft
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Beachfront (Enclave, Plunge Pool)

Highlights

Air conditioning
Mini-fridge
Smart TV
Blackout drapes/curtains
Egyptian cotton linens
Pillowtop bed
Premium bedding
Deep soaking bathtub
  • 1130 sq ft
  • Beach view
  • Sleeps 4
  • 1 King Bed

Suite, 2 Bedrooms, Beachfront (Enclave)

Highlights

Air conditioning
Mini-fridge
Smart TV
Blackout drapes/curtains
Egyptian cotton linens
Pillowtop bed
Premium bedding
Deep soaking bathtub
  • 1620 sq ft
  • Beach view
  • Sleeps 8
  • 1 King Bed

Suite, Multiple Beds, Beachfront (Enclave)

Highlights

Air conditioning
Mini-fridge
Smart TV
Blackout drapes/curtains
Egyptian cotton linens
Pillowtop bed
Premium bedding
Deep soaking bathtub
  • 1130 sq ft
  • Beach view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

Room, 1 King Bed, Jetted Tub, Beachfront (Enclave)

Highlights

Air conditioning
Mini-fridge
Smart TV
Blackout drapes/curtains
Egyptian cotton linens
Pillowtop bed
Premium bedding
Bathrobes
  • 1130 sq ft
  • Beach view
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Balcony, Beachfront (Enclave)

Highlights

Air conditioning
Mini-fridge
Smart TV
Blackout drapes/curtains
Egyptian cotton linens
Pillowtop bed
Premium bedding
Deep soaking bathtub
  • 441 sq ft
  • Beach view
  • Sleeps 3
  • 1 King Bed

Deluxe Suite, 2 Queen Beds, Ocean View

Highlights

Air conditioning
Mini-fridge
Smart TV
Separate bedroom
Premium bedding
Blackout drapes/curtains
Egyptian cotton linens
Pillowtop bed
  • 1620 sq ft
  • Ocean view
  • Sleeps 1
  • 2 Queen Beds

Deluxe Suite, 1 Bedroom, Ocean View

Highlights

Air conditioning
Mini-fridge
Smart TV
Blackout drapes/curtains
Egyptian cotton linens
Pillowtop bed
Premium bedding
Separate bathtub and shower
  • 1130 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Deluxe Room, 1 King Bed, Balcony, Ocean View

9.1/10 Wonderful

Highlights

Air conditioning
Mini-fridge
Smart TV
Blackout drapes/curtains
Egyptian cotton linens
Pillowtop bed
Premium bedding
Separate bathtub and shower
  • 560 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Room, 2 Queen Beds, Beachfront

9.5/10 Exceptional

Highlights

Air conditioning
Mini-fridge
Smart TV
Blackout drapes/curtains
Egyptian cotton linens
Pillowtop bed
Premium bedding
Rainfall showerhead
  • 441 sq ft
  • Beach view
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Accessible, Ocean View (Mobility, Bathtub)

Highlights

Air conditioning
Mini-fridge
Smart TV
Blackout drapes/curtains
Egyptian cotton linens
Pillowtop bed
Premium bedding
Rainfall showerhead
  • 441 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Balcony, Beachfront

Highlights

Air conditioning
Mini-fridge
Smart TV
Blackout drapes/curtains
Egyptian cotton linens
Pillowtop bed
Premium bedding
Separate bathtub and shower
  • 560 sq ft
  • Beach view
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Balcony, Ocean View

Highlights

Air conditioning
Mini-fridge
Smart TV
Blackout drapes/curtains
Egyptian cotton linens
Pillowtop bed
Premium bedding
Separate bathtub and shower
  • 560 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Patio (Pool)

Highlights

Air conditioning
Mini-fridge
Smart TV
Blackout drapes/curtains
Egyptian cotton linens
Pillowtop bed
Premium bedding
Separate bathtub and shower
  • 441 sq ft
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Beachfront (Enclave, Ground Floor)

Highlights

Air conditioning
Mini-fridge
Smart TV
Blackout drapes/curtains
Egyptian cotton linens
Pillowtop bed
Premium bedding
Deep soaking bathtub
  • 441 sq ft
  • Beach view
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Balcony, Beachfront (Enclave)

Highlights

Air conditioning
Mini-fridge
Smart TV
Blackout drapes/curtains
Egyptian cotton linens
Pillowtop bed
Premium bedding
Deep soaking bathtub
  • 441 sq ft
  • Beach view
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Beachfront (Enclave)

Highlights

Air conditioning
Mini-fridge
Smart TV
Blackout drapes/curtains
Egyptian cotton linens
Pillowtop bed
Premium bedding
Bathrobes
  • 441 sq ft
  • Beach view
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Resort View

Highlights

Air conditioning
Mini-fridge
Smart TV
Blackout drapes/curtains
Egyptian cotton linens
Pillowtop bed
Premium bedding
Separate bathtub and shower
  • 441 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 2 Queen Beds, Balcony, Ocean View

8.1/10 Very Good

Highlights

Air conditioning
Mini-fridge
Smart TV
Blackout drapes/curtains
Egyptian cotton linens
Pillowtop bed
Premium bedding
Separate bathtub and shower
  • 560 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 1 Bedroom, Ocean View

9.6/10 Exceptional

Highlights

Air conditioning
Mini-fridge
Smart TV
Blackout drapes/curtains
Egyptian cotton linens
Pillowtop bed
Premium bedding
Rainfall showerhead
  • 441 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Room, 1 Bedroom, Ocean View

Highlights

Air conditioning
Mini-fridge
Smart TV
Blackout drapes/curtains
Egyptian cotton linens
Pillowtop bed
Premium bedding
Rainfall showerhead
  • 441 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Presidential Suite, 2 Bedrooms

Highlights

Air conditioning
Mini-fridge
Smart TV
Blackout drapes/curtains
Egyptian cotton linens
Pillowtop bed
Premium bedding
Separate bathtub and shower
  • 1620 sq ft
  • Beach view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

Suite, 2 Bedrooms, Jetted Tub, Beachfront

Highlights

Air conditioning
Mini-fridge
Smart TV
Blackout drapes/curtains
Egyptian cotton linens
Pillowtop bed
Premium bedding
Separate bathtub and shower
  • 1620 sq ft
  • Beach view
  • Sleeps 8
  • 1 King Bed

Presidential Suite, 1 King Bed, Ocean View

Highlights

Air conditioning
Mini-fridge
Smart TV
Blackout drapes/curtains
Egyptian cotton linens
Pillowtop bed
Premium bedding
Separate bathtub and shower
  • 1130 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Suite, 1 Bedroom, Ocean View (Top Floor)

Highlights

Air conditioning
Mini-fridge
Smart TV
Separate bedroom
Premium bedding
Blackout drapes/curtains
Egyptian cotton linens
Pillowtop bed
  • 1130 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Suite, 1 Bedroom, Beachfront (Top Floor)

Highlights

Air conditioning
Mini-fridge
Smart TV
Separate bedroom
Premium bedding
Blackout drapes/curtains
Egyptian cotton linens
Pillowtop bed
  • 1130 sq ft
  • Beach view
  • Sleeps 2
  • 1 King Bed

Suite, 2 Bedrooms, Ocean View

Highlights

Air conditioning
Mini-fridge
Smart TV
Blackout drapes/curtains
Egyptian cotton linens
Pillowtop bed
Premium bedding
Separate bathtub and shower
  • 1620 sq ft
  • Ocean view
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

Room, 2 Queen Beds, Resort View

Highlights

Air conditioning
Mini-fridge
Smart TV
Blackout drapes/curtains
Egyptian cotton linens
Pillowtop bed
Premium bedding
Separate bathtub and shower
  • 441 sq ft
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

Similar properties

About the neighborhood

Cancun

Located on the beach, Hilton Cancun Mar Caribe All-Inclusive Resort is in Zona Hotelera, a neighborhood in Cancun with good airport proximity. Iberostar Cancun Golf Course and Riviera Cancun Golf Resort are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit La Isla Shopping Mall and Puerto Cancun Marina Town Center. Traveling with kids? Don't miss Ventura Park Cancun and Xoximilco.

What's nearby

  • Iberostar Cancun Golf Course - 8 min walk
  • Aquaworld - 18 min walk
  • El Rey Ruins - 3 min drive
  • Delfines Beach - 4 min drive
  • La Isla Shopping Mall - 5 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 17 min drive

Restaurants

  • ‪Hotel Emporio Cancun - ‬5 min walk
  • ‪Starcafe - ‬19 min walk
  • ‪Maria Bonita - ‬6 min walk
  • ‪Pina Colada Restaurant - ‬6 min walk
  • ‪Tun-kul - ‬6 min walk

About this property

Hilton Cancun Mar Caribe All-Inclusive Resort

Luxury all-inclusive property near La Isla Shopping Mall
Near Iberostar Cancun Golf Course and Delfines Beach, Hilton Cancun Mar Caribe All-Inclusive Resort provides a free breakfast buffet, free water park access, and a swim-up bar. This property is a great place to bask in the sun with a white sand beach, free beach cabanas, and a beach bar. Treat yourself to a facial, a sports massage, or a body scrub at Spa at Hilton Cancun Mar Caribe, the onsite spa. At the 7 on-site restaurants, enjoy breakfast, lunch, dinner, and Mediterranean cuisine. Stay connected with free in-room WiFi, with speed of 25+ Mbps, and guests can find other amenities such as a rooftop terrace and shopping on site.
You'll also enjoy perks such as:
  • 13 outdoor pools and a children's pool, with a waterslide, cabanas, and sun loungers
  • Free self parking and valet parking
  • A roundtrip airport shuttle (surcharge), multilingual staff, and a 24-hour front desk
  • Luggage storage, 1 meeting room, and tour/ticket assistance
  • Guest reviews give good marks for the family-friendly amenities, bar, and beach locale
Room features
All 540 rooms feature comforts such as 24-hour room service and premium bedding, as well as perks like free WiFi and air conditioning. Guest reviews speak positively of the comfortable, spacious rooms at the property.
Extra amenities include:
  • Egyptian cotton sheets and pillowtop mattresses
  • Free toiletries and hair dryers
  • Smart TVs with cable channels
  • Mini fridges, coffee/tea makers, and daily housekeeping

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Kids club

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 7:00 AM to 7:00 PM at scheduled times and on request
  • Free secured self parking on site
  • Free secured valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 4 bars/lounges
  • 7 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • La Luce
  • Maxal
  • Noriku
  • Seasalt
  • Vela

Things to do

  • 13 outdoor pools
  • 24-hour gym
  • Air hockey
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Foosball table
  • Free children's club
  • Free water park
  • Full-service spa
  • Games
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Waterslide

Family friendly

  • 13 outdoor pools
  • Children's pool
  • Free children's club
  • Free water park access
  • Mini-fridge
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (39 inch wide door)
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk (29 inches high)
  • Wheelchair-accessible restaurant

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • Smart TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 500

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email 5 days before arrival with check-in instructions; front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per pet, per stay
Service animals are welcome, and are exempt from fees
2 total (up to 75 lbs per pet)

Children and extra beds

Children are welcome
1 child, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A damage deposit of USD 300 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 25 per person (roundtrip)
  • Airport shuttle fee per child: USD 25 (roundtrip), (up to 15 years old)
  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 500 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
Property Registration Number ORC180608L73

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Royal Uno All Inclusive Resort Spa
Hilton Cancun Mar Caribe All Inclusive Resort
Hilton Cancun Mar Caribe All-Inclusive Resort Cancun

Frequently asked questions

Does Hilton Cancun Mar Caribe All-Inclusive Resort have a pool?

Yes, this property has 13 outdoor pools and a children's pool.

How much does it cost to stay at Hilton Cancun Mar Caribe All-Inclusive Resort?

As of Jun 11, 2024, prices found for a 1-night stay for 2 adults at Hilton Cancun Mar Caribe All-Inclusive Resort on Jun 23, 2024 start from $464.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hilton Cancun Mar Caribe All-Inclusive Resort pet-friendly?

Yes, this property allows pets (limit 2 total) with a maximum weight of up to 75 lbs per pet. There's a fee of USD 50 per pet, per stay. Service animals are exempt from fees.

How much is parking at Hilton Cancun Mar Caribe All-Inclusive Resort?

Self parking and valet parking are free at this property.

What time is check-in at Hilton Cancun Mar Caribe All-Inclusive Resort?

Check-in start time: 3:00 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Hilton Cancun Mar Caribe All-Inclusive Resort?

Check-out is at noon. Late check-out is available for USD 500 (subject to availability).

Does Hilton Cancun Mar Caribe All-Inclusive Resort provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 7:00 AM–7:00 PM on request. A fee of USD 25 per person applies.

Are there all-inclusive benefits at Hilton Cancun Mar Caribe All-Inclusive Resort?

Yes, the property is all-inclusive. All food and beverages are included.

Where is Hilton Cancun Mar Caribe All-Inclusive Resort located?

Nestled on the beach, this Zona Hotelera property is within a 10-minute walk of Maya Museum of Cancun and Iberostar Cancun Golf Course. La Isla Shopping Mall and Delfines Beach are also within 3 mi (5 km).

Reviews

8.6

Excellent

Rating 10 - Excellent. 736 out of 1241 reviews" "
Rating 8 - Good. 280 out of 1241 reviews" "
Rating 6 - Okay. 126 out of 1241 reviews" "
Rating 4 - Poor. 50 out of 1241 reviews" "
Rating 2 - Terrible. 49 out of 1241 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Baldemar

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were really neat, nice pool and the beach was okay.
Stayed 5 nights in Jun 2024

10/10 Excellent

Click rogue.prinanitglorin.ml Go

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Absolutely lover my ocean view and how clean is the entire hotel
Stayed 4 nights in Jun 2024

6/10 Okay

Chul

Traveled with family and small children, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Any step walking really slow!
Stayed 5 nights in Jun 2024

10/10 Excellent

Hassan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its so nice and safe.
Stayed 4 nights in Jun 2024

2/10 Terrible

BORIS

Traveled with family and small children
Horrible food!
Stayed 5 nights in Jun 2024

10/10 Excellent

Mojgan

Great service
Stayed 4 nights in Jun 2024

4/10 Poor

Hannah

Traveled with group, Traveled with partner
Guests in common areas are unreasonably loud, causing disturbance. Staff or security have no action to control it.
Stayed 4 nights in May 2024

2/10 Terrible

Nac A C

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2024

10/10 Excellent

Seble

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place you won’t disappoint.
Stayed 4 nights in May 2024

8/10 Good

Sheenal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

4/10 Poor

Juan

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly is so under staff for greater experience i will go back to hilton cancun all inclusive
Stayed 4 nights in Jun 2024

10/10 Excellent

Michael Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2024

6/10 Okay

Jazmin

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
I made sure to call prior and request both rooms reserved to be on the same floor and they let me know that it would be possible. When we arrived for check in they did not have them on the same floor and we had to wait until 8pm for the other room to be ready! Ridiculous service was told 20min more at least 4 different times and we had arrived since 4pm
Stayed 5 nights in Jun 2024

10/10 Excellent

Julie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was amazing. We loved having all inclusive and felt very safe.
Stayed 4 nights in Jun 2024

8/10 Good

David

Traveled with family
Liked: Staff & service, property conditions & facilities
M
Stayed 4 nights in Jun 2024

6/10 Okay

Javlik

Traveled with family
Overall a good experience
Stayed 3 nights in Jun 2024

6/10 Okay

Hui Keun

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The resort was clean. The food was pretty good considering that it was an all-inclusive property. The check-in process was the worst. There was no system. I stood behind some people that were standing in the middle of the lobby and asked if this was the check in line. I stood there for over 40 minutes before I walked over to an employee to ask how much longer I would have to stand in line to check in. She asked me for my name and told me to have a seat in the lobby and she will call me when it was my turn. After 20 minutes and a drink, my wife just walked up to one of the registration desks and sat down to get checked in. This disorganization continued in the buffet. There was no direction on where to line up for the omelette and grilled meat station. Guests would just walk up on either side of the cook and place their order instead of lining up.
Stayed 6 nights in May 2024

10/10 Excellent

Xin Z, Philadelphia

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We loved the place. We brought a 3 yr old with us. Family friendly. The staffs are very friendly and professional. We chose this place more for the kid than for the food. Supervisor Alexandro in the bellboy team was exceptional. He helped us called the transportation pick-up when they were behind the schedule. I wish the management could help us exchange large bills into $5 and $10 bills, so we can tip the staffs more often for their exceptional customer service.
Stayed 10 nights in May 2024

10/10 Excellent

Laura

Liked: Cleanliness
Stayed 4 nights in Jun 2024

10/10 Excellent

Vladyslav

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was perfect! best place, we will come back here again and again!

8/10 Good

Alisa

Stayed 6 nights in May 2024

10/10 Excellent

Jesse Daniel

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was very nice and clean. The staff was a lot of fun and engaged with the guests for activities. There was a daily schedule of activities by the pool every hour. So always something to do. The service staff was friendly and food was good. Overall a good place to spend a vacation.
Stayed 7 nights in May 2024

10/10 Excellent

Aiste

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice and clean, had various dinning options, different entertainment every evening. A lot of pool areas for everyone. Kids loved water slides and kids club.
Stayed 5 nights in May 2024

4/10 Poor

ALINA

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
El servicio de buffet y restaurantes son formidables, pero no asi el servicio habitacion. Las habitaciones pequeñas y un poco incomoda. Estamos realmente decepcionados del resto que no me cabe en este parrafo todos los inconvenientes. Gloria ferreiro. Realmente mucho sol por el clima pero no han hecho un lugar de sombra para estar comodos los turistas.
Stayed 7 nights in May 2024

6/10 Okay

Rose

Traveled with family and small children
Liked: Cleanliness, amenities
I am rating this property as average. Our first night there we could not make a reservation for any of the restaurants. It took forever for our rooms to be ready. Then the buffet food was not the greatest but we were starving. The all inclusive alcohol was horrible. We finally had to request certain liquor in order to actually feel something after drinking all day. I never drink but this was for my daughter birthday. This was supposed to be extra special. The service was mediocre. It seemed like there wasn’t enough wait staff around the pools. I was recently in Cancun at the Valentin and there is a night and day difference. I know Valentin is adult only but we came with family to Mar Caribe and expected the same great food, service and alcohol. There were two restaurants that were very good Flama and the Japanese restaurant. The view from our room, by the jacuzzis and beach was beautiful.
Stayed 4 nights in May 2024

General hotel information

Reasons to Book
Outdoor Pool & Beautiful Rooms
Check-In Time
3:00 PM
Check-Out Time
11:00 AM
Star Rating
4.5