10/10 Excellent
Crystal Barranco
Traveled with partner
Jun 3, 2024
Liked: Cleanliness, staff & service, property conditions & facilities
This property is brand new and they're working out some of the kinks. It's clear. However, I still give it five stars because it truly is gorgeous.
My positives are:
- Pool side nachos were a must every day.
- As someone who is not a drinker drinks were good. A lot of variety too, I think they made every type imaginable.
- Italian restaurant had GREAT food.
- Beach restaurant was delicious.
- Everything was clean.
- We were received with a mocktail and towels which was nice.
- They provide transportation to and from the beach.
Con's:
- I told them prior to arrival (like weeks prior) that I was going for my anniversary. I also requested early check-in because our flight got there around 10 am. They said they'd try to see if they have availability. Well, we waited 6 hours until 3 pm and then they just gave us an "upgraded" room because ours was still not clean. There was nothing in the room for our anniversary either, no champagne nothing. I guess they missed it.
- Poolside food, mediterranean lunch and room service was ok. Nothing out of this world.
- There was barely any Mexican food. My husband and I love mexican food and there were barely any offerings.
- Buffet only opens for breakfast and has delicious options, not HUGE but enough and the chilaquiles were amazing.
- Room service closes pretty early, not available 24/7.
- There were a lot of closed restaurant because half the hotel is still under construction.
- Not hotel's fault but beach is rough.