Dear Brian,We look forward to your next visit. We are delighted to hear how you felt during your stay, it was a real pleasure to give you a truly luxurious experience.Thank you very much for sharing your feedback with other guests.Yours faithfully,Hotel Riu Palace KukulkanOnline Reputation Manager

Apreciado igor,Nos ha sido muy grato leer sus amables observaciones y saber, que ha valorado de forma tan positiva distintos aspectos del hotel que han contribuido a que su experiencia, haya sido realmente muy buena.Deseamos, que pronto, vuelva a visitarnos y poder ofrecerle una nueva e inolvidable experiencia entre nosotros.¡Le esperamos!Cordialmente, Hotel Riu Palace KukulkanOnline Reputation Manager

Dear Delmy,We sincerely regret to learn about this.Much to our regret we must underline that when a reservation has been made with your booking channel, we cannot deal with it directly.It is through your booking channel that we can review what happened and give you an appropriate response.We will address your concerns with the appropriate members of our team for improvement and we would like to apologize for any discomfort. The management will be notified.Sincerely,Hotel Riu Palace KukulkánOnline Reputation Manager