Terrace/patio

Reviews of Homewood Suites By Hilton Charlotte Uptown First Ward

3 out of 5

Reviews

9.2

Wonderful

Rating 10 - Excellent. 314 out of 422 reviews" "
Rating 8 - Good. 67 out of 422 reviews" "
Rating 6 - Okay. 24 out of 422 reviews" "
Rating 4 - Poor. 6 out of 422 reviews" "
Rating 2 - Terrible. 11 out of 422 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are two lots walking distance that are a bit cheaper for over night parking, but there isn't any in and outs. So if you intend on driving throughout your stay, make sure you do valet. It would be worth it.
Stayed 1 night in May 2024
Response from GM on May 28, 2024
Dear Jessica, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit. Best, Nicole Clyburn, GM

10/10 Excellent

Lamisha

Stayed 3 nights in May 2024

10/10 Excellent

Schanelle

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms, spacious
Stayed 2 nights in May 2024
Response from GM on May 25, 2024
Dear Schanelle, We are happy to hear from you and value your kind review. It is encouraging to know that your stay was enjoyable; we work hard to provide a pleasant experience. Your comments are welcomed, and we appreciate being a part of your trip! Best, Nicole Clyburn, GM

6/10 Okay

Shabin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
couldn't find the entrance
Stayed 1 night in May 2024
Response from GM on May 21, 2024
Dear Shabin, Thank you for staying with us. We appreciate your time reviewing our hotel and hope to provide you with a fantastic experience upon your return to the area. Sincerely, Nicole Clyburn, GM

10/10 Excellent

Lesly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great experience
Stayed 1 night in May 2024
Response from GM on May 21, 2024
Dear Lesly, It’s great to hear from you. We appreciate you choosing us, and I'm delighted to know your stay was pleasant. Thank you for taking the time to share your experience with us and other potential guests. We welcome the feedback and look forward to hosting you again. Best, Nicole Clyburn, GM

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and nice facility.
Stayed 1 night in Feb 2024
Response from GM on May 21, 2024
Dear Nick, It is lovely to hear you had an excellent stay at Homewood Suites By Hilton Charlotte Uptown First Ward. The staff works tirelessly to ensure that the hotel is crisp and welcoming for all our guests, so your feedback is music to our ears. I will share your kind words with the entire team and look forward to serving you again. Best, Nicole Clyburn, GM

8/10 Good

Anna

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Staff wasn’t really friendly, some were rude. But overall the room was amazing, very fresh and clean and comfy.
Stayed 2 nights in May 2024
Response from GM on May 20, 2024
Dear Anna, It is always a pleasure to see that our guests enjoyed their stay with us. Thank you for taking a moment to review your experience and offer suggestions for improvement. We appreciate your feedback and hope to welcome you back soon. Best, Nicole Clyburn, GM

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great. This hotel is close all musuems and sporting events....the room and breakfast was great . 😊
Stayed 2 nights in May 2024
Response from GM on May 20, 2024
Dear john, Thank you for taking the time to share your kind review. I’m glad you found our location convenient, breakfast enjoyable, and staff friendly. We look forward to being your hotel of choice when in the area and appreciate your patronage. Best, Nicole Clyburn, GM

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay.
Stayed 1 night in May 2024
Response from GM on May 14, 2024
Dear Robert, We strive to provide our guests with exceptional service that keeps them returning to our Hotel, so it is great to hear you enjoyed your stay. I appreciate your support! Best, Nicole Clyburn, GM

10/10 Excellent

Salim

Liked: Cleanliness
Stayed 1 night in May 2024

4/10 Poor

Chad

Liked: Staff & service, amenities
Disliked: Cleanliness
Some of the dirtiest/lazy cleaned rooms I’ve stayed in. Even after complaining and having them come clean the floors again it didn’t look much better and they didn’t bother to mop. Had to put towels down everywhere to walk, otherwise feet would be sticking to the floor. Front desk and valet were good. The hotel is new and shouldn’t be in this condition.
Stayed 2 nights in May 2024
Response from GM on May 14, 2024
Dear Chad, Thank you for taking the time to share your feedback and for staying with us. Please accept our apologies for your unpleasant experience. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of expectations. Please rest assured that your comments have been shared with our housekeeping team to improve our service. Sincerely, Nicole Clyburn, GM

10/10 Excellent

Ashley

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience flying in from NYC for a concert. Staff great everything easily accessible. I will come back and stay again when I visit CTL again!
Stayed 2 nights in May 2024
Response from GM on May 12, 2024
Dear Ashley, We are happy to hear from you and value your kind review. It is encouraging to know that your stay was enjoyable; we work hard to provide a pleasant experience. Your comments are welcomed, and we appreciate being a part of your trip! Best, Nicole Clyburn, GM

6/10 Okay

Simin

Liked: Cleanliness, amenities
Rooms had no safe boxes which is unusual. Room was not cleaned during my atay
Stayed 2 nights in May 2024
Response from GM on May 12, 2024
Dear Simin, I'm sorry to hear not every aspect of your stay met your expectations. We improve our service through our guests' feedback, and yours is appreciated. Our housekeeping is now available by request. We know that comfort levels may vary when it comes to people entering your space. Now you can simply contact the front desk to request a room cleaning or just a few extra towels. We can't thank you enough for your business and hope to better serve you in the near future. Sincerely, Nicole Clyburn, GM

8/10 Good

Shernel

Liked: Property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Laura

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for our honeymoon to attend Loving Life Music festival. The staff was kind and attentive. The property was clean & the key needed to use the elevator was an awesome safety feature!! We accidentally left our wedding cookies in the freezer when we left and had to turn around to get them- the staff was so kind and had them waiting for us at the front desk. Thank you so much for our awesome stay!!
Stayed 4 nights in May 2024
Response from GM on May 11, 2024
Dear Laura, First of all congratulations on your marriage! It is fantastic to hear that your stay was enjoyable! We thank you for your compliments regarding our clean rooms, great location, and, more importantly, our staff. Our associates strive to provide exceptional guest experiences; I will be sure to share your kind feedback. I appreciate you taking the time to write and we hope to host you again. Best, Nicole Clyburn, GM

8/10 Good

Ron

Traveled with group
Liked: Staff & service
The location was great and central to our event. The only thing I could complain about is parking. $70 a night is a bit steep.
Stayed 1 night in May 2024
Response from GM on May 8, 2024
Dear Ron, We're glad to hear from you and appreciate your review. I’m delighted you enjoyed our location. My apologies regarding the cost of parking; I have taken note of it. Sincere feedback like yours allows us to impact future guest experiences positively. Sincerely, Nicole Clyburn, GM

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

8/10 Good

TODD

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 7 nights in Apr 2024
Response from GM on May 4, 2024
Dear TODD, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit. We appreciate your choosing us and hope to host you again. Best, Nicole Clyburn, GM

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and were able to accommodate our early arrival. As usual, wonderful beds and best pillows ever!
Stayed 1 night in Apr 2024
Response from GM on Apr 30, 2024
Dear Heather, We are happy to hear from you! Thank you so much for your kind words about the staff and your overall experience at the Homewood Suites. We have a great team dedicated to providing genuine, warm hospitality to everyone who visits us. Your feedback encourages us to achieve our goal of providing the best accommodations and service in Charlotte. We appreciate your business and hope to host you again. Best, Nicole Clyburn, GM

6/10 Okay

Vincent

Liked: Property conditions & facilities
Stayed 7 nights in Apr 2024
Response from GM on May 1, 2024
Dear Vincent, It was our pleasure hosting you, and we appreciate your time in reviewing our hotel. We hope to see you again upon your return to the area. Sincerely, Nicole Clyburn, GM

10/10 Excellent

Melinda

Stayed 2 nights in Apr 2024

10/10 Excellent

Tomekia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Apr 2024
Response from GM on Apr 24, 2024
Dear Tomekia, We are thrilled you had a five-star experience! Thank you for the review, and please visit us again. Best, Nicole Clyburn, GM

8/10 Good

Edseline

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
like: amenities and restaurants walkable distance, public transportation, tram and bus convenient to the hotel. Hotel modern, with kitchenette and fridge. Staff very friendly and helpful.
Stayed 1 night in Apr 2024
Response from GM on Apr 22, 2024
Dear Edseline, It is wonderful to know that your stay was pleasant. We love hearing that you appreciated our friendly service, convenient location, and amenities while visiting. Your feedback, including recommendations for improvement, is helpful, and I thank you for taking the time to share. We look forward to being your hotel of choice when in the area. Best, Nicole Clyburn, GM

10/10 Excellent

Mary Lee

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the friendly staff at check in and the room was very clean and quiet.
Stayed 1 night in Apr 2024
Response from GM on Apr 22, 2024
Dear Mary Lee, Our team strives to provide a great experience. We thank you for writing a review, as your feedback is helpful in continuing to obtain this goal. We are thrilled to hear your stay was enjoyable. I appreciate you choosing our hotel while in the area, and we hope to see you again on a return visit. Best, Nicole Clyburn, GM

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff, nice size room with comfortable beds, and convenient location when going to the convention center.
Stayed 3 nights in Apr 2024
Response from GM on Apr 21, 2024
Dear Angela, It is wonderful to know that your stay was pleasant. We love hearing that you appreciated our friendly service, convenient location, and amenities while visiting. Your feedback is helpful, and I thank you for taking the time to share. We look forward to being your hotel of choice when in the area. Best, Nicole Clyburn, GM

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Mar 2024
Response from GM on Apr 19, 2024
Dear Karen, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Nicole Clyburn, GM

10/10 Excellent

Ajay

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Construction going on across the street.
Stayed 3 nights in Apr 2024
Response from GM on Apr 17, 2024
Dear Ajay, It's lovely to know you enjoyed your stay. Thank you for your time in sharing a review and we hope to see you again. Best, Nicole Clyburn, GM

10/10 Excellent

Chyna

Traveled with family
Liked: Cleanliness, property conditions & facilities
Room was very nice and spacious! Parking options aren’t that great, valet drop off and pickup process was slow and hectic.
Stayed 2 nights in Apr 2024
Response from GM on Apr 15, 2024
Dear Chyna, We're glad to hear from you and appreciate your review. I'm delighted you enjoyed our hotel, service, and spacious rooms. My apologies regarding the valet and parking; I have taken note. Sincere feedback like yours allows us to impact future guest experiences positively. Best, Nicole Clyburn, GM

10/10 Excellent

Terri

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely nice and professional! Will definitely stay again!
Stayed 1 night in Apr 2024
Response from GM on Apr 15, 2024
Dear Terri, It is always a pleasure to hear that we have earned your recommendation through our friendly service. Thank you for recognizing the entire staff in your review. Our outstanding associates genuinely enjoy working here, and I hope guests can feel that when they stay with us. We appreciate your kind words and look forward to your next visit. Best, Nicole Clyburn, GM

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was only one downside for me which was low water pressure in the shower. The breakfasts varied and were as expected, and the staff, including front desk, housekeeping, maintenance were excellent. AND, the Valet service was excellent and worth it.
Stayed 7 nights in Apr 2024
Response from GM on Apr 15, 2024
Dear Thomas, Thank you for providing us with your feedback. Your kind and informative comments are greatly appreciated. We are pleased to hear that you were mostly satisfied with your stay. However, we apologize that you experienced low water pressure. We value your business and hope to have the opportunity to provide you with a flawless experience in the future. Best, Nicole Clyburn, GM

6/10 Okay

Jennifer

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on Apr 15, 2024
Dear Jennifer, I'm sorry to hear not every aspect of your stay met your expectations. We improve our service through our guests' feedback, and yours is appreciated. We can't thank you enough for your business and hope to better serve you in the near future. Sincerely, Nicole Clyburn, GM

10/10 Excellent

Kristen

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on Apr 15, 2024
Dear Kristen, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Nicole Clyburn, GM

8/10 Good

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Bailey

Stayed 1 night in Apr 2024

8/10 Good

Sanford

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The parking was expensive, not a good selection for meals
Stayed 4 nights in Apr 2024
Response from GM on Apr 11, 2024
Dear Sanford, Thank you for being our guest and taking the time to share this review. We welcome any and all suggestions for improvement as we try to be the best hotel in Charlotte. Please consider a return should your travels bring you back to the area. Best, Nicole Clyburn, GM

8/10 Good

Filip

Liked: Cleanliness, staff & service, property conditions & facilities
Property was brand new, my only complaint is that the floors in the rooms were not vacuumed.
Stayed 2 nights in Apr 2024
Response from GM on Apr 8, 2024
Dear Filip, We're glad to hear from you and appreciate your review. I'm delighted you enjoyed our hotel, service, and location . My apologies regarding the vacuuming; I have taken note. Sincere feedback like yours allows us to impact future guest experiences positively. Best, Nicole Clyburn, GM

4/10 Poor

Robert

Traveled with partner, Traveled with pets
Disliked: Cleanliness, staff & service, property conditions & facilities
The room had dirty dishes and sticky floor. Breakfast was very,very limited. Had to wait at least 30 minutes to get valet so opted to pay in parking across street.
Stayed 2 nights in Mar 2024
Response from GM on Apr 8, 2024
Dear Robert, I am sorry to hear that we missed an opportunity to impress you on your recent visit. Thank you for taking the time and caring enough to share your thoughts with us. I can assure you that your comments will be passed along to the entire team, and we hope you will give us another chance to earn your praise in the future. Sincerely, Nicole Clyburn, GM

10/10 Excellent

Louis, Sinking Spring

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property is very close to a park
Stayed 3 nights in Apr 2024
Response from GM on Apr 8, 2024
Dear Louis, It sounds like you enjoyed yourself during your time with us! Thank you for this excellent review and, more importantly, for being our guest. We appreciate your patronage and hope you visit us when you're in Charlotte again soon. Best, Nicole Clyburn, GM

10/10 Excellent

Martin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is extremely clean and in a great location. The staff and valet are very helpful and kind I would recommend this hotel to anyone visiting Charlotte. Rooms are spacious and easy to navigate the hotel
Stayed 2 nights in Apr 2024
Response from GM on Apr 7, 2024
Dear Martin, We are happy to hear from you and value your kind review. It is encouraging to know that your stay was enjoyable; we work hard to provide a pleasant experience. Your comments, including recommendations for future travelers, are appreciated. We are happy to be a part of your trip! Best, Nicole Clyburn, GM

10/10 Excellent

Jair

Stayed 2 nights in Apr 2024

10/10 Excellent

Michael J

Liked: Cleanliness, staff & service, property conditions & facilities
We arrived early hoping to leave our bags and explore, but staff was awesome and gave us a room early. That allowed us to freshen up and get out in the city of charlotte
Stayed 1 night in Apr 2024
Response from GM on Apr 5, 2024
Dear Michael, Thank you for choosing us. I'm glad that we were able to accommodate your early arrival and get you out to explore our fine city. Please find a reason to visit us again soon. Best, Nicole Clyburn, GM

10/10 Excellent

Frances

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 2 nights in Mar 2024
Response from GM on Apr 5, 2024
Dear Frances, We are delighted that your stay was quiet and nothing short of exceptional. Until next time! Best, Nicole Clyburn, GM

10/10 Excellent

Michelo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on Apr 5, 2024
Dear Michael, We are delighted that your stay was nothing short of exceptional. Until next time! Best, Nicole Clyburn, GM

8/10 Good

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice stay, close to everything that we had planned, real clean and quiet.
Stayed 1 night in Apr 2024
Response from GM on Apr 4, 2024
Dear Katie, Thank you so much for your kind and generous review! Your support means the world to us, and we can't wait to welcome you back again soon. Best, Nicole Clyburn, GM

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booking was easy! Check-in was cake! (not just a piece). Fab checked me in and explained everything to where I didn't have questions! The valet (check in and out) we're VERY polite and courteous, answered all of my questions in detail. EXCELLENT SERVICE!
Stayed 1 night in Apr 2024
Response from GM on Apr 4, 2024
Dear Kimberly, We appreciate your exceedingly kind words about your overall experience. Thank you for being our valued guest and sharing your heartwarming review. It would be our pleasure to host you again in the future should you return to the area. Best, Nicole Clyburn, GM

10/10 Excellent

Norman

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Mar 2024
Response from GM on Apr 3, 2024
Dear Norman, Thank you for this superb rating. We enjoyed hosting you and hope to do so again soon. Best, Nicole Clyburn, GM