"The woman who checked us in was very rude. We love staying at your hotel and I requested a room with a balcony. This was the second time that my request was not acknowledged but after some heated exchanges the lady finally gave me a room with a balcony. The room had a leaking commode and I tried to report it but the clerk spoke such broken English that it was hard for her to understand what i was trying to tell her. This is not the first time we have stayed at this hotel because of its location...